The staff was very nice and helpful. The breakfast was very good and homemade. The free wifi was great. They gave us a free upgrade to make up for the noise. There was two huge constructions in each side of the Lodge, starting the work at 7.30 a.m every day. The noise was unbareble. Not at all what you would expect at a Eco Lodge. I guess that's why they charged us the full week when we booked, otherwise we would have left. I know the construction is not their fault, but when you book an hotel for a whole week and you need to rest, it's very upsetting. The swimming pool is like a tank.
The staff were very friendly and helpful and the breakfast was very good. Unfortunately, although the pousada is nice, there are extensive (and I mean extensive) building works taking place on either side of the pousada. The builders start at 6.30am and often didn't finish until 8pm. Obviously this is out of the control of the pousada but it made our stay intolerable. It is advertised as a tranquil and relaxing place to stay - at the moment it is not! I really would advise anyone who is thinking of booking this accomodation not to stay here. It really hampered our stay and we left feeling more exhausted than when we arrived. We also couldn't leave as the pousada took payment from our account 3 weeks before we arrived - and would not refund us. The building work will continue for some time so be warned!
great hotel, rent a car to visit the beaches and area around this hotel is just great... Great Breakfast, Nice Rooms, Great Service
Beste place to stay in Florianopolis
Quality of rooms, fitness center i was refused a (only) 2-hour later check-out.
Excellent location, competent staff.
Ideal hotel to visit's Florianopolis nightlife and beaches. Great service, great view. Distance to beaches is between 5 and 25 km's... it's apitty we didn't know how the dvd was working. 3 remote controls for watch tv is too much :)
normal they dont have a wireless free for internet access and charged it very hard
The hotel looks stylish. It is not a luxury hotel as claimed, since it fails in perfection. Many things are not working properly: The shower hose was broken, the closet didn't close properly. There were also no general light in the room - so you enter a almost dark room and have to search for a light button at the bed to light up a larger lamp before you can see where you are...
The staff is really very kind and helpful. The hotel provides an excellent basis for a nice beach holiday. Our room was spacious and nicely designed. Excellent shower. The only thing we missed was a bar at the roof top pool, to finish the day even more appropriately.
The staff was helpful and spoke a little English. The rooms were clean and the breakfast was good. We had trouble with them recoding our keys every single day. But that was really the only problem.
The hotel staff is very friendly and helps with your needs
As this was my first time staying in a hotel in Florianopolis I was a a bit apprehensive as I speak little Portuguese. I found the staff at Valerim to be very helpful and courteous. Although there was a language barrier the staff did their very best to help us in doing so encouraged me to practice what little portuguese I already knew in turn helping me learn new words and phrases. The dining facilitles on the 12 floor were great boasting panoramic views of the bay. The onsite bar was nice with great live music. I will definately consider staying at the Valerim center on my next visit to Floripa.
Close to two or three beach clubs, good for a weekend only yrip No Internet (glade advertising), lacks basic facilities like an iron in the room (paid $60US to get clothes ironed for the evening), broken hair dryer, broken lock on the door. The furniture and decor of the room reminds me of a best western. If you pay anything more than $150 a night for this place, you are getting ripped off. This is not a resort, unless you like spending your day in the pool with the other families and kids, the it is great.
Hotel is good. Well located. Room is ample, and staff is okay. Room had no air conditioning. Which I questioned them about and were told that during cold weather it's unavailable. Which Is absurd.
quiet hotel staff does not understand any english
Very kind staff, good services for at registration, car parking and room cleaning, great breakfast buffet, clean and nicely arranged place wireless internet connection did not work in the room, but in the lobby
Rooms are very big and confortable. I was very impressed. Breakfast is also very good. Personal very very friendly I had few problems with alergy and a strange smell in my room. But I'm absolutely very sensitive for this and very often I have this problem in old or historical hotels.
I was upgraded to a suite. Very friendly and helpful staff. Excellent location. Nice lobby. Restaurent boring and food no good. Extremely slow internet acces through "business center".
good, efficient and clean hotel. Up to expectations as advertised on booking.com. Friendly and helpful staff with good tourist information to get to beaches in Florianopolis.
Needs refurbishing urgently, rooms too small
Breakfast and other meals were good. Staff were helpful. Free provision of internet an excellent facility. Only that the room was a little cramped.
It was in a central location, walkable to tourist areas. Felt safe walking to it in the evening. There was usually one staff working who could speak english.
Confortable room with kitchen and 2 bed room, all is OK for this price.
The Hotel is ideally located right in the centre of Florianopolis and it seems to be a chain as there is another Hotel Valerim on the same street. The staff are friendly and will always try and help you with guides around the centre and other villages nearby. However there are limited number of people that can speak English. The room was very clean, equipped with mini bar, shower and air conditioner and have seen few business people staying there.
The staff was really kind and helpful. The TV is really small, there is no way to watch it from the bed.
The desk clerks were efficient and very helpful.
The hotel is very old, rooms are very small. Only good thing to say is free internet. The door of the room cannot be locked from inside. The doors are opened by a key, yes a key. Only one lamp at the double bedside. Immediately after pulling teh key out from the electricity slot the room falls into complete darkness.
hotel position and service the television