-great response time -professional/courteous customer service -comfortable bed -spacious -excellent food -pool/jacuzzi -shower was amazing -$30/day valet -small tub -internet fee (although they removed it from my bill) -pricey food -snack bar was locked, never figured it out -limited tv channels
Lovely accommodations in an iconic Detroit hotel. Great bar, great restaurants, friendly staff, beautiful rooms. Spa does not match the quality of the hotel. The space is small, cramped, and dark; the equipment mismatched and broken. Friendly staff, but disappointing experience overall.
room service hospitality of staff
The overall décor of the hotel. The staff is extremely friendly!!!! Luv everything
Very professional staff. The place is beautiful. Great location. Parking was not included in the price.
Our family enjoyed our stay on the 23rd floor of the hotel. The pool was warm and the beds were comfortable. Great room for the price!
The dinner at The Roast and the friendliness of the staff, also the location. Our view was blocked by a parking garage construction, but they did not charge us for our upgrade.
The room was comfortable and very attractive. The bathroom was quite nice. No free internet unless you joined Starwoods and when I did I got an email confirmation in Arabic! Which freaked me out. The desk staff said they didn't know what to do and maybe it was some problem with my email. I pointed out it was only the one from Starwoods. The breakfast staff were very attentive, but the meal was overpriced for the quality.
Very clean, easy check in, nice room. No breakfast and have to pay for Wi-fi
we stayed there to celebrate out engagement. they upgraded us to a top floor executive suite for free. Great staff.
A fabulous place to stay! Hotel staff was extremely friendly and helpful. I would recommend this hotel to anyone who needs to be treated like royalty, from the time you park your vehicle until you depart. A+ hotel all around!
Awesome location, great service, and our room was perfect.
The double room suites are incredible! They're huge and feel very modern. This place and the staff are all very nice. $15 to park next door at a lot that advertises $10 rates.
We were in town for a national conference just a few blocks away at the Cobo Center. Upon check-in the staff was super friendly and helpful. They even gave us a warm cookie. We were close to the stadiums, food places and downtown. The room was massive! The beds were in a seperate closed off area, so people could congregate in the sitting area if needed. Definitely worth the month compared to other hotels around the area. Having to pay 30 dollars a night to park.
The bathroom setup.
We were blown away by the customer service and room for the price. This is worlds beyond Greektown Casino Hotel. We will stay here again. The valet was a little expensive at $27/day.
Comfortable rooms and friendly staff. Shower tile could've used a bit more attention from housekeeping.
Staff. In-room service order wasn't quite accurate when delivered.
No 24 hour room service
The location was great! The soaking tub was nice. The room was very large. The beds were very hard, the air didn't work very well, kept kicking off. There were dirty finger prints on the walls, chips in the paint. Parking cost extra. The wall are very thin, could here the elevator bell from our bed in the morning.
Room was massive. Continental breakfast was cereal.
The room was huge and really nice with great proximity to the casino.
Needs a usb port in the room. Most rooms I've stayed at have them. Very useful for charging your phone
the uniqueness and spaciousness of the rooms. Our air conditioning only blew in the living area not the bedroom. it was just a little warm for sleeping.
The continental breakfast. I was hoping for eggs, and just a whole platter of food.
The hotel needs a complete renovation. The beds were so old and uncomfortable, we ended up checking out at 6:00 am after a sleepless night.
The staff was very friendly and accommodating to my needs. Great location and great building!
Great staff, very friendly and helpful. Had the cake and wine in the room when we returned for dinner as requested. It was a surprise for my husbands birthday. Love the separate sleeping and lounging areas. Shuttle is very convenient. Fishbones food is just OK.
I thought the staff were very kind and helpful. The food in the restaurant (we ate an early breakfast) was very delicious and good value for the money. Everything was clean as far as I could tell. The room! I had a horrible night sleep. The bed was not comfortable, which is my opinion. The thermostat is right next to the heater and I think because of this, the room was constantly hot AND cold. The room was incredibly dry and consequently made me very dry-mouthed when I needed to be the opposite.
The staff was friendly and helpful. The heat in the room wouldn't regulate. woke up at three am in a sweat and checked the room thermostat. It registered 90. Tried to turn heat down but it continued to blast out of the register. Ended up turning if off and opening the window. The walls between the rooms are very thin. We heard every conversation in the room adjacent to ours. Eavesdropping was fun until that family decided to wrestle and crank up their music. After a half hour of that I finally had to do that awkward thing where you knock on your neighbors door and beg a quieter life out of them
The bed was comfortable. The Air conditioner didn't cool enough.
What did I like? My car did not end up on blocks, and it was a $6 Uber ride to downtown. The staff was pleasant. What did I not like? For >$200/night the following were unacceptable to me...The broken glass in the window, blood on the lampshade, only 2 two towels for a noted party of 4, A/C that didn't work, having to walk downstairs to get the fan we request be brought up to us because it never came, and the "mysterious" charge on our credit card at 5am that took two people to explain and blame the person who checked us in. That's what I did not like.
Bed was comfortable, Staff helpful and friendly, clean hotel nicely located a walk away from Comerica Park, Ford Field and other downtown areas. Breakfast left much to be desired, toaster was broken, and had been for 2 days. Some of the food was decent, some was awful (don't have the cold, greasy, limp hash browns...)
visiting Detroit downtown. But the downtown was empty of people. The staff at the hotel did not have any idea to go. The area around the hotel was only a lof of asfalt
I was thrilled with the room I didn't like the fact that valet gave me such a hard time to park my car I had to show him my email that my room was paid for
Staff was very helpful, good recommendations. Room was very clean and cosy, we appreciated having the corner room with 2 windows.
The front desk staff were nothing but friendly and professional. They went out of their way to help with anything that they could. The bar tender at The Grille could have been more pleasant and friendly. I was with a group of three and she seemed more concerned with some of the "regulars" and we were pretty much ignored.
This spot becomes our first-choice hotel for downtown Detroit. Rooms are spacious and comfortable. Internet is fast and reliable. Breakfast is fine, especially the made-to-order omelets with a wide variety of ingredients available. Parking is in an open lot adjacent to entrance, but there seems to be good security.
We stay at the Hilton Garden Inn as much as possible when visiting downtown Detroit. It is a wonderful, safe, clean, great location hotel. nothing
Staff & location Beds
The location was great. The fact that there is a fridge and a microwave in your room made it a bit easier. There is a little fireplace in the lobby, which was nice. All in all, it was a very good stay
The rooms were nice and beds were comfortable. The bar and breakfast areas were convenient and suprisingly good. Breakfast was great... hands down one of the best by hotel standards. N/a
Nice Rooms, Friendly Staff. Parking NOT included. Cost isnt cheap.
The location was great. Our view was overtaken by the top of the parking garage. The room was dirty. Everywhere we looked, there was dirt, smudges and grease marks on the walls, headboard, bathroom walls, mirrors, thermostat cover, you name it. There was even what looked like a bit of dried food on the bathroom wall. Everything was dusty as well. The decor throughout felt outdated. We were in one of the orange rooms and it did not feel very calming. Perhaps some of the other rooms have been updated? Room layout made it difficult to get comfortable--one big chair with no footstool, and only a small wall-mounted desk with one chair. How do two people eat a meal like that? Could not get the thermostat to adjust and the room was overly warm. Lobby staff was pleasant but not overly friendly. Room service was poorly executed--quality of food was sub-par, they messed up one of our orders and only brought one set of silverware.
Overall a good location, with very nice and friendly staff. the lamps in my room 2609 were covered in dust, as well as the wall behind the lamp between the beds--- [have pictures] Also, the coffee used for the keurig machine is absolutely horrible. We had to call down to get extra tea instead. The eggs, bacon, and the French Toast were cold in the buffet, many people complained. Response from the gentleman walking around in behind was "yep" They did bring out new trays of hot food, however the problem from what we could see, was that the water underneath was not hot and steaming when they lifted the other trays out. There was a full container of bacon which they just took out back. They were going to reheat and bring out later. Not a good thing to do.
It was a well deserved and most awesome romantic get away!! Love it all. Only thing bad, which isnt really that bad, but found clothing from prior guests behind the chair.
Room at night had big spotlights we weren't told about upon check out. Had to close drapes and it was still lighting up the room. Just terrible
The view we got was amazing. The staff was excellent and so accommodating. I mentioned it was my birthday and they were so nice to be sure that we had an amazing view. Heard loud music all night. Not sure if it was from bars outside or from neighbors? Couldn't tell.
The room was fairly clean with the exception of someones fake eyelashes on the floor which was pretty gross. The fact that my sister and I had a marathon early in the morning. The loud neighbors were rude and inconsiderate. I called security on them once, however they kept being loud. My sister and I got at most, an hour of sleep.
I had a chance to enjoy the Casino and Hotel over the Christmas Holiday!! it was warm and enchanting!! Everyone was kind and professional, I can't wait to return. We Loved it ! We loved everything, especially the free upgrade on our room, and room service was awesome!!
Very accommodating, had lots of fun. Love the morning buffet, would like to see that as an available upgrade Room needs a fridge and microwave
1. Location 2. Free parking 1. Side view of the Detroit river from my room (still okay though)
The smoke - the casinos are FULL of smoke. They need better smoke eliminators - the smell makes you sick.
Location Got rid of lobby bar
Overall stay. Great staff, very luxurious, great layout of the hotel and rooms Needs a spa/fitness center
I was there for a wedding and it was centrally located to everything. The door men and valet were extremely personableand very nice. I would have given it 5 stars all around, however, the front desk check in staff did not inform us of the shuttle provided by the wedding until asked and they did not tell us the correct times so we missed the bride walking down the aisle.
This place is amazing. They have it going on! From the great staff to the great rooms and to the great entertainment!! We are definitely staying at the MGM from now on when we visit Detroit!! Everything was AMAZING!!!
service by staff and room size was big. hotel was very smokey
1) Most beautiful hotel ever; outside and inside. 2) Most relaxing atmosphere 3) Excellent breakfast Non
Servies and breakfast was great!
The Inn on Ferry Street is beautiful! Parking was easy and breakfast was plentiful and tasty. Complementary cookies and water were a nice touch, as is the coffee that is available in the main house. Our room got VERY hot during the night - when my husband got up to do something about it, the thermostat said 77! Also, there was no counter space or table to put our toiletries on in the restroom. These complaints are minimal compared to how much we enjoyed our stay, though!
like a family hotel
This is the 12th stay at this wonderful inn. It is beautiful, relaxing and in a great location plus the van service is the best!
Excellent experience we particularly liked the on-demand shuttle bus.Our only criticism would be that our room (2201) didn't have any curtains to keep out the light!Excellent breakfast and really really great staff
The detail, original structure of homes...All the staff were great.The inn provides a shuttle around the immediate area No elevator....ask for lower level room if you have trouble with stairs.
Quite, convenient to city, shuttle service, delicious breakfast.
Beautiful rooms, quality furniture, and big bathtub. Breakfast is excellent, many healthy options, free newspapers. Friendly staff and free parking. Good location for trips downtown and also for trips to destinations outside the city. Not too many restaurants in walking distance, though.
Very nice room, friendly staff and good food for breakfast Third floor room requiring stairs to get to for someone with bad knees was tough
We loved being able to walk to the DIA and being centrally located in the city. The historic character of the houses was fantastic.
Good location; very nice restoration; friendly staff
Room was on back side of noisy elevator. Heard it all night long. Rooms were not ready at 6:00 at night. Checked in at 7:30pm. They did however give us a free night stay.
Valet, close to Joe Lewis, great restaurant attached to hotel. They even had a shuttle to take us to the hockey game. I would definitely stay here again.
Overall, the hotel provided a good stay for the evening. My wife and I were in town for a show at joe Lewis and we could pick up the people mover in a few blocks. They also included a free breakfast which was okay. Beware, parking was $27- which included in the price online.
Would Recommend. Good location. Free shuttle within a 3 mile radius very convenient and a great bargain. Good breakfast included also.
Breakfast. Staff. Location. Secure parking in close proximity for 20 bucks a night. Air con did not work good enough.
Breakfast was good A/c didn't work well and front desk personal where lacking customer service skills
Free parking, closeness to casino, beautiful view of downtown Detroit. Room wasn't fully cleaned when arrived. Bed wasn't completely made, ice bucket had leftover ice/water in it, glasses were dirty, bath tub was dirty.
The rooms were nice..the casino, easy check in and out Not much I didn't like
The room was beautiful. We enjoyed the free appetizers in the evening and the breakfast in the morning. I wish there would have been a small refrigerator for our own drinks and leftover food we had from dinner. Food had to sit out all night and spoiled.
The room was a amazing. The bathroom was beautiful. Bed was comfortable. Overall it was a Pleasent stay. You could hear the people coming and going through out the night. Slamming the doors. And there were little black flies, almost like fruit flies, flying around in the bathroom and bedroom.
Staff is friendly and accommodating nothing
comfortable bed, clean, friendly staff noisy, horrible view from room directly looking at parking ramp
Staff was friendly, everything seemed clean. Comfortable beds, window opened slightly for some fresh air. Water pressure was excellent. Valet was blocking the entire entrance with cars upon arrival so we had to circle the block searching for a parking garage that wasn't just monthly. Saw a bed bug, hoping nothing else comes of that.
I didn't get an opportunity to experience anything good. Despite having two prepaid rooms, my reservation was not held, and we were sent to a local bed and breakfast, that was not in close proximity to my business, nor was it the same quality as the courtyard.
The beds are comfortable. The rooms are clean and like new. They have security for the elevators after a certain time. The recreational room is phenomenal with a full weight and cardio area, lots of rooftop balconies. Staff is very nice and attentive. I would come here again even though they nickel and dime you for everything. Being a hotel attached to the people mover is great for getting around downtown too. Saved a ton of money on cab fees! Everything has an additional charge, no continental breakfast, which is fine but they also charge 14.95 for not a very great buffet. Hotel service is great They charge for valet and do not explain at check in they are putting a 100 dollar hold on your card, they say it falls off after making sure there are no incidentals or any additional charges. They failed to mention you're paying for valet which most hotels I have been to don't charge. I feel as if I could've stayed at greektown or antheum, as usual not have so many extras to pay for.
Good location with People Mover station on site and a lil bodega in same building open til 2am. Front desk staff was nice. Our AC didn't work and others worked poorly. I had to go buy fans to sleep. I was told a couple times an engineer would come up. They never did or if they did didn't leave a note. At 730 am our room was 81 degrees, which was warmer than outside. I ordered a sandwich from room service and they refused to give me a side of the mayo they use on their BLT for my fries even though I was happy to pay for it. Then they forgot the permissible ranch lol. Such a joke. Thumbs down.
Friendly staff, clean and great location..like the people mk over access and the warm tunnel to the ren cen in the freezing cold Parking price a little pricey
The AC wasn't working throughtout the day, so it did get a bit hot. However, everything else was grand.
the location - right on the river the pool - on the river and sunny/shaded options the terrace drinking area on the river the reception arrangements - informal, efficient, helpful lady who printed off bus timetable and gave us taxi cards the wonderful high ceilings the huge bedroom the easy free parking the wonderful building, tastefully turned into a hotel efficient a/c the Atwater brewery (bar in real brewery), Andrews bar almost next door and the wonderful restaurant and bar a few doors away with a strange name I can't remember which are a safe two or three minutes walk away. the half hour walk along the Detroit riverwalk (mostly|) to the centre of the city the bus from the times square bus station in the centre of the city to the end of the road 5 mins (safe) walk away the building wasn't on our GPS so we had to ask directions the lack of room maintenance (bathroom door hinges loose so wouldn't shut - needs a screwdriver), bath tub lever falls off (needs a grubscrew). the dingy room lighting the curtains that wouldn't shut as the tracks were broken only 3 hangers in the huge wardrobe THIS SHOULD BE A FIVE STAR HOTEL - WITH A LOT OF TLC
The outstanding service of the staff.
Location and room size A couple of electrical things in the room didn't work - for example, the socket by the desk was not working.
the hotel was great and the staff was wonderful and treated us like VIPs
The efficiency of staff (especially the lady at the reception who found for us how to go to the Henry Ford Museum at Dearborn by public transport). The excellent shuttle bus service offered to the hotel guests. The location, with the pleasant view of the river. Complimentary coffee and tea and evening wine.
staff's good mood and attitude it's a run down facility for the price - broken was basin etc
Whenever you called they were able to assist.
Desk workers were helpful. Overall, it was clean. The bathroom floor was sticky. I refused to take my socks off or take a shower. It was alright for a cheap place to crash while in town for a night.
The remote, the curtains and alarm clock were broken.
The breakfast was good. The manager went out of his way to make our stay good.
While overpriced for the age, it was the least expensive hotel in the area by $100. Staff was rude at check in. He hardly spoke English, and was on the phone with someone else while checking us in.
Front desk staff were pleasant and accommodating. General condition of the hotel was poor....halls, elevator,etc. Work out facility was not available.
The staff was pleasant. The location was great. The bed was very comfortable. We were surprised on the bed! The price was right in our budget for that particular wknd. Thank you! We waited like a half hour for the shuttle so we were late for the concert. But once he picked us up he was very knowledgable and brought us right to the front ticket entrance. The was nice! The late night pizza place...I believe it was called Tamarack or something was absolutely a joke. They forgot our order. We called back 2 times after the order was placed and finally got pizza at 3:30 in the morning. Pretty sure the place was already closed for quite sometime. Anyway an experience it was. But I guess I would definitely stop recommmending that place to people. It was the worst pizza take out experience we have ever had!
the front desk staff were very helpful and did more then needed to make my stay great especially shaun
Good for a quick stay if you're not going to be in the hotel except for sleeping
The Manager was very friendly. The ice machine on our floor did not work
I liked the location, nice and close to the centre (10 minute walk). Breakfast was o.k. considering it was free and for the price of the room ($70). Free parking is good. Rooms were clean & good bathrooms. Friendly staff, always helpful. Corridors/communal areas seem a bit shabby, but fine really.
The staff were very friendly
Cheap Room smelled like smoke very bad, could not sleep. Door was very loose, no safety latch.
It was horrible dirty nasty and the heater was loud
I was double charged
The staff was pleasant when I decided to check out earlier. Not clean. The outside and inside of the hotel are filthy. The entrance is so hidden I was afraid to get out at night or early morning. I checked out after the first night at 6:00 am.
We were in town for a show for the night and had a great corner room with an amazing view! Everyone there was very kind and helpful.
The room wouldn't go below 80 it was uncomfortable hot the entire time.
The staff was pleasant and helpful from the moment we arrived. Everyone from the desk to the cleaning crew had smiles and suggestions. My husband and I will definitly stay here when visiting the city again!
The entire hotel had a calming effect Very clean Staff were amazing Location was perfect Buffet breakfast at restaurant was not very good
Quick valet drop-off, quick check-in, easily accomodated change of room type request, room was great. Rate was reasonable for the area. Toilet needed some maintenance.
Great staff, great location, great hotel. Can't wait to come back.
The pleasant people that run the place
Located very close to Joe Louis Arena. An older hotel so a bit run down. The neighborhood also didn't seem to be the best.
The Price More than ex Holiday Inn restored, an hotel in disuse
Computer at reception for clients, wireless free. Motel in Detroit, do not expect big thing, dont go there with your family. Located in a abandoned place of town, does´t look very safe. Just take care if decided to go there.
This place was nasty!
Stayed here for the St. Patty's Day parade for the second year in a row. The room is what it is, a room. It served the purpose of a place to crash for the night after partying all day. Only a few blocks from the parade route. The room was clean and the staff were friendly and you can't beat the price.
Dodgy motel in dodgy area frequented by ladies of the night, not for the inexperienced visitor to Detroit Yes,Everything checked out after one night
Within walking distance of Greektown! I rooms we cheaper on there sign then on this site. The double rooms have better beds.
Staff were nice and pleasant. Everything else pretty abysmal. An older facility that didn't feel safe, clean or comfortable. Dirty shower and towels. Didn't even look at state of sheets for fear of what we would find. Came out covered in flea bites. Very noisy. Wouldn't stay again or recommend. Stayed here only as rest of city fully booked - paid way too much as a result on top of it all. Would travel out of town to find a room next time.
friendly and helpful staff - good value for money
The idea that the Clique restaurant is attached is a bonus
The clerk on duty was exceptionally helpful
It was inexpensive and clean with friendly staff in a convenient downtown location that was easy to access downtown Detroit. This was a location that is not overly friendly late at night and a family with young children would need to be concerned if outside in the evenings.
location near renaisance center, breakfast at attached diner
Within reasonable walking distance of Ford Field and people mover
the staff (one young gentleman in particular) was very welcoming & helpful. He helped with directions, maps, things to do & made arrangements to check us in hours before the normal check in time. The location of this hotel is great. We love to walk everywhere, and we found everything to be within reasonable walking distance (in town for a football game) but there is a cheap 50 cent train ride to take you everywhere too my only complaint about this hotel was the noise at night. I'm assuming it was louder than usual because of the full house in town for the steeler-lions game but we were awoken several times at night with what sounded like shady business a few times. but just for the record, the loudest, longest and most annoying disturbance was an obscene, intoxicated canadian who was locked out of his room at 4am for an hour or so.... the staff made sure to apologize for this when we checked out in the morning.