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Great atmosphere, very competent and friendly staff, good food. Location away from beach compensated by free shuttle bus. Internet speed next to nothing and very high priced
The upgraded room was excellent - access to the Club Room was a terrific feature. Excellent gym. The pool was a good configuration although they had to clean off the green bacteria almost every day [perhaps chlorine levels were a little low?]. Some of the reviews I read about the hotel were either wildly positive or the complete opposite. we were a little concerned about our stay prior to arriving as a result of these reviews. However, the hotel was well set out and we had a terrific stay. The service time from ordering to receiving a meal in the cafe was quite slow - but it is Bali!
The staff were all fantastic, especially Pandi who worked at the pool/activities desk. The free scuba diving lesson available at the pool were a lot of fun. No
Foods is very good.Nice ambient.Personal services it's ok.Long distance to the beach. Don't use taxi service from the hotel
Nice pool and breakfast Very big hotel, rooms need refurbishment, when you book ask for the new ones.
Pool area was nice and tropical. Lobby area had nice gift shops. Breakfast buffet was good. Room was worn and outdated. Twin beds were better suited for a dormitory. Called to have refrigerator unlocked and no one ever came for the two days we were there.
roomservise is very quick and good. the staff in loungebar very nice but didnt see when our glass was empty and when we order take a long time when we get the drink.
Calm and not noisy Wifi was not free
Great staff! Fine on information and efficiency. Friendly and knowledgable. Good internet connection (free). The hotel is a bit 'jaded', 'tired', 'old'. The rooms need renovation, especially the bathroom, with many fixtures not quite in working order.
The staff is very friendly, they really made us feel at home. Excellent breakfast buffet, fast and proper laundry service. Good restaurants, Sanur Harum and Komodo. Enjoyed the live musicians. Free transfer to Sanur center and private beach of the hotel. Free internet connection via cable (UTP; RJ45) in Pool Side View room. Good wireless reception in whole hotel area. Tourism desk. Good security. We recommend the Pool Side View room, the easy access to the swimming pool is very nice. Excellent adjustable airconditioning. No free internet in Superior Rooms. The bathroom is fine and clean, but can use some renewal.
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peaceful atmosphere and staff hospitality, and of course the beach. Breakfast was not included in the rate which was a bit surprising and extra charge for breakfast relatively expensive!
Staff were fantastic, always friendly and smiling. Fantastic location for our family in the gorgeous Sanur. Beautiful pools and good kids club
Very relaxing, very polite staff. Rooms/bathrooms could be a bit cleaner .Not enough etertainment in the evenings.
We enjoyed the proximity to the beach, the huge garden and the set-up of the rooms in individual houses in the local style. The rooms and especially the bathrooms need to get a good clean and small repairs should be undertaken.
Staff were very good and polite.
beautifully maintained garden, easy access to beach, good spa, friendly staff I had booked an additional night (after previously booking 4 nights) via booking.com, however, when I checked in, the hotel had no knowledge of this extension of my stay. That was confusing since booking.com had already confirmed my reservation. The hotel eventually booked me another night, but in a more expensive room.
Nice hotel, good food, nice location...the beach was dirty and needs to be clean with a group of people every day, the hotel should really employ few full time people to do the job of cleaning the beach from all the dirt that gets whashed up on the shore!
The friendliness of the staff.Breakfast was very good.
Our young girls (7 and 8 years) enjoyed the pool....as there seemed to be plenty of other kids to meet. The pathway along upper edge of the beach was great for running (exercise), while the beach itself was not. The hotel needs a facelift. It seemed a bit threadbare in places....
the villa with the pool was very nice. the balinese design of the hotel. hotel staff was gentle and willing to help in any way. the restaurant staff was nice as well, they served us in spite of late ordering. the hotel is a bit far from the city center but you rent a bike at the hotel. boats parked directly on the beach in front of the hotel
Nice people working there. It was not only a bit run down. Bathroom was a nightmare.