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The atmosphere of the hotel was luxury and relaxing. Some of parts in the room were bit old,it should be refurbished.
My husband and I enjoyed every aspect of this beautiful hotel.The ambience, the friendliness of all the staff and the attention to detail was appreciated. The location is great too, close to shops and good restaurants.
Wonderfully attentive staff, who were genuinely friendly without being intrusive, large spacious suites, beautiful grounds, not over-developed, and amazing breakfasts. None whatsoever
I loved the rooms in particular, large and comfortable. The services were excellent, smiling people and ready to attend to any needs. We travel and stay in hotels often. I would rate The Legian the best hotel we ever saw.
The spacious and private rooms, the complimentary upgrade of the room, and the very good service nothing
The Legian is simply a dream. All is fantastic, the location, the rooms, the service, the food. It is a top top top experience.
Staff were unfailingly polite and knowledgeable. Hotel was maintainted and cleaned to a high standard. The spa and gym were first class. The dining menu has to be improved. No bar in the hotel (they only have the beach bar).
The staff were outstanding: in 35 years of travel I have never come across such helpfulness , politeness in the face of problems - we were there during the volcanic ash crisis of April 2010 and needed to communicate with family, insurance company, airline and friends and the staff were just brilliant. When my credit card failed to validate on arrival I was of course beside myself with worry but they were not at all bothered - it was probably the atmospherics, they said, and would soon be OK when the weather got back in balance. Internationa lHerald Tribune each morning; clean sheets and duvet cover and pillow cases each day. When we departed for the airport little did we know that on our arrival there there was a member of the hotel staff Nothing
Overall good experience, staff is attentive, food in hotel is pretty good Interior is getting a bit dated and quite dark. They need more mosquito repellant incense in the area!
The staff were all fantastic, especially Pandi who worked at the pool/activities desk. The free scuba diving lesson available at the pool were a lot of fun. No
Nice pool and breakfast Very big hotel, rooms need refurbishment, when you book ask for the new ones.
Great atmosphere, very competent and friendly staff, good food. Location away from beach compensated by free shuttle bus. Internet speed next to nothing and very high priced
roomservise is very quick and good. the staff in loungebar very nice but didnt see when our glass was empty and when we order take a long time when we get the drink.
Pool area was nice and tropical. Lobby area had nice gift shops. Breakfast buffet was good. Room was worn and outdated. Twin beds were better suited for a dormitory. Called to have refrigerator unlocked and no one ever came for the two days we were there.
Calm and not noisy Wifi was not free
The staff is very friendly, they really made us feel at home. Excellent breakfast buffet, fast and proper laundry service. Good restaurants, Sanur Harum and Komodo. Enjoyed the live musicians. Free transfer to Sanur center and private beach of the hotel. Free internet connection via cable (UTP; RJ45) in Pool Side View room. Good wireless reception in whole hotel area. Tourism desk. Good security. We recommend the Pool Side View room, the easy access to the swimming pool is very nice. Excellent adjustable airconditioning. No free internet in Superior Rooms. The bathroom is fine and clean, but can use some renewal.
The upgraded room was excellent - access to the Club Room was a terrific feature. Excellent gym. The pool was a good configuration although they had to clean off the green bacteria almost every day [perhaps chlorine levels were a little low?]. Some of the reviews I read about the hotel were either wildly positive or the complete opposite. we were a little concerned about our stay prior to arriving as a result of these reviews. However, the hotel was well set out and we had a terrific stay. The service time from ordering to receiving a meal in the cafe was quite slow - but it is Bali!
Foods is very good.Nice ambient.Personal services it's ok.Long distance to the beach. Don't use taxi service from the hotel
Great staff! Fine on information and efficiency. Friendly and knowledgable. Good internet connection (free). The hotel is a bit 'jaded', 'tired', 'old'. The rooms need renovation, especially the bathroom, with many fixtures not quite in working order.
Please write at least 15 words
Our young girls (7 and 8 years) enjoyed the pool....as there seemed to be plenty of other kids to meet. The pathway along upper edge of the beach was great for running (exercise), while the beach itself was not. The hotel needs a facelift. It seemed a bit threadbare in places....
Staff were very good and polite.
Nice hotel, good food, nice location...the beach was dirty and needs to be clean with a group of people every day, the hotel should really employ few full time people to do the job of cleaning the beach from all the dirt that gets whashed up on the shore!
peaceful atmosphere and staff hospitality, and of course the beach. Breakfast was not included in the rate which was a bit surprising and extra charge for breakfast relatively expensive!
beautifully maintained garden, easy access to beach, good spa, friendly staff I had booked an additional night (after previously booking 4 nights) via booking.com, however, when I checked in, the hotel had no knowledge of this extension of my stay. That was confusing since booking.com had already confirmed my reservation. The hotel eventually booked me another night, but in a more expensive room.
The friendliness of the staff.Breakfast was very good.
Very relaxing, very polite staff. Rooms/bathrooms could be a bit cleaner .Not enough etertainment in the evenings.
Staff were fantastic, always friendly and smiling. Fantastic location for our family in the gorgeous Sanur. Beautiful pools and good kids club
We enjoyed the proximity to the beach, the huge garden and the set-up of the rooms in individual houses in the local style. The rooms and especially the bathrooms need to get a good clean and small repairs should be undertaken.