Recent reviews
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6.0
For the location and a one night stay, it's all we needed. It needs updating. Old mattress and furniture. Typical wear and tear, but this hotel needs new everything.
review from KAYAK -
4.0
1. Shower head soaked the bathroom floor and carpet. I requested a repair but it did not happen. 2. Food was cold. I ordered soap but got chili. I was sink and too weak to complain. 3. Hotel has some many random people in and out. Not a professional environment.
review from KAYAK -
5.4
The location was nice in that is was close to many other places downtown within walking distance. Although the immediate area didn't give us a fully safe feeling. The price we paid for the hotel was fair. The smell of the hallway was bad. It seems like they never cleaned or replaced the carpet ever. The location also looked a little shady as we were walking to the hotel.
review from KAYAK -
6.5
Shower head was much to short for a tall person. I kept hitting my head on the spout which was both painful and disgusting.
review from KAYAK -
7.7
Location is great, Dallas World Aquarium is within walking distance so you do save on parking. The hotel stay was ok, the room had a microwave and a fridge which I wasn't expecting so that was nice. You basically get what you pay for. The hotel is downtown and I checked other downtown hotel rates and they were quite expensive so settled on this. It's not a luxury hotel per say so plan to spend some time exploring the downtown because that way you get a good value out of your hotel stay.
review from KAYAK -
8.0
We were supposed to have a room with two queen-size beds and instead we had two full-size. was very hard for four people to sleep in two full-sized beds.
review from KAYAK -
6.0
The front desk staff were friendly and helpful. The room, though somewhat older, was clean and the bed was reasonably comfortable. Water pressure on our floor (15) was good, but a friend staying on another floor (18) said that it was barely a trickle. Although we didn't use the pool, its location on the ninth floor was nice. Downtown Dallas, like downtown of other large, Texas cities (e.g., Houston) is just not a great location. We arrived on a Sunday, and very little was open. We walked several blocks to find dining options other than Subway, McDonald's or 7-Eleven. The hotel is not far from a Greyhound station and several urban parks, so there were often groups of people hanging around near the hotel that made the place seem a bit unsafe. The hotel is on the older side, and could stand to be upgraded a bit.
review from KAYAK -
6.0
It was close to the 6th floor museum Noises, lots of people coming in and out because there was a big party in the club located inside. Relaxing was impossible.
review from KAYAK -
7.7
Good stay overall! One complaint was told via email and booking that the room included breakfast even the server with breakfast told me it was included but somehow I was charged anyway. Ill just make sure to be mindful the next time.
review from KAYAK -
3.4
The location is the reason I booked this hotel. Room smelled like wet mildewed gym socks. The bed was beyond uncomfortable. The toilet paper even felt like it was from the solitary confinement section of Riker's Island! We were forced to have our room keys re-magnetized 7 times in two days. I am very conscious not to let my cell phone come in contact with the keys etc, but it was a habitual problem. I have never experienced that in all the many places I have stayed in the past. The front desk staff was disinterested and going through the motions every time they were approached. Warm hospitality is not their strong suit. I really discourage this hotel when staying downtown. Go somewhere else.
review from KAYAK -
7.1
The front desk and concierge was very polite and friendly. The entrance to the hotel is beautiful! The bed was very comfortable and the balcony was nice. The room was in need of a remodel. Paint and color on the walls were out of date. There were several spots that have been patched over. The bar staff wasn't very knowledgable in making drinks or friendly. She seemed preoccupied with one customer the hour I was there.
review from KAYAK -
6.8
The staff was very friendly and helpful. The pool area was rundown. furniture broken and old. did not like that after a certain hour, the hotel bar turns into a nightclub with a $10 entrance. we just wanted to go have a drink at the hotel bar and it went from a nice hotel bar earlier in the day to a cheeky vegas nightclub packed with 20 somethings. We just wanted to go from our room to have a cocktail, not the gross club!
review from KAYAK -
8.0
I had a great stay. My visit was exactly as I expected. The hotel shuttle pick up from Love Field was a unique benefit.
review from KAYAK -
7.4
Location pretty much Door don't seal right main window dirty shower too short or too low,also breakfast too expensive for what you offer
review from KAYAK -
4.5
My boyfriend and I stayed for two nights in a king size room. It came with a microwave and a mini fridge, which was nice. The bed itself was not that comfortable, but it did have nice pillows. Our view from the balcony was beautiful and the hotel was in a good location in terms of attractions in Dallas. This place is honestly not that great. Was told that breakfast was free in the morning, which was a lie, and ended up spending more than 20 dollars for an extremely mediocre food. Parking was 14 dollars a day, which is also ridiculous. We had a king size room with a balcony, which was nice, but the bed didn't have a comforter and the sheets were scratchy. This place is ok in a pinch, but I wouldn't suggest spending the money on it.
review from KAYAK -
2.8
Bar was the only redeeming quality The cockroach in the bathroom
review from KAYAK -
4.2
Parking sevice , restraint
review from KAYAK -
3.3
Nothing Woke up at 2 am by rowdy guest from night club and management didn't care. Valet was a joke and breakfast sucks worse than waffle house at 1 am in a backwoods town of the south. Complete and total bs bed was hard as a rock sheets were less than 10 thread count like cardboard. Told manager about all this and he said " I know you would be better staying at the Hilton. " pretty sad for the cost.
review from KAYAK -
9.6
I liked the cleanliness and how close it was to th hotel I did not like th parking, parking was also 14$, beds had wire sticking out n were not to comfortable but ok for one night
review from KAYAK -
6.6
The room was spacious and the view was spectacular The staff was the RUDEST people I have EVER encountered!! Will never go back
review from KAYAK
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8.0
We were supposed to have a room with two queen-size beds and instead we had two full-size. was very hard for four people to sleep in two full-sized beds.
review from KAYAK -
8.0
I had a great stay. My visit was exactly as I expected. The hotel shuttle pick up from Love Field was a unique benefit.
review from KAYAK -
9.6
I liked the cleanliness and how close it was to th hotel I did not like th parking, parking was also 14$, beds had wire sticking out n were not to comfortable but ok for one night
review from KAYAK
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7.7
Location is great, Dallas World Aquarium is within walking distance so you do save on parking. The hotel stay was ok, the room had a microwave and a fridge which I wasn't expecting so that was nice. You basically get what you pay for. The hotel is downtown and I checked other downtown hotel rates and they were quite expensive so settled on this. It's not a luxury hotel per say so plan to spend some time exploring the downtown because that way you get a good value out of your hotel stay.
review from KAYAK -
7.7
Good stay overall! One complaint was told via email and booking that the room included breakfast even the server with breakfast told me it was included but somehow I was charged anyway. Ill just make sure to be mindful the next time.
review from KAYAK -
7.1
The front desk and concierge was very polite and friendly. The entrance to the hotel is beautiful! The bed was very comfortable and the balcony was nice. The room was in need of a remodel. Paint and color on the walls were out of date. There were several spots that have been patched over. The bar staff wasn't very knowledgable in making drinks or friendly. She seemed preoccupied with one customer the hour I was there.
review from KAYAK -
6.8
The staff was very friendly and helpful. The pool area was rundown. furniture broken and old. did not like that after a certain hour, the hotel bar turns into a nightclub with a $10 entrance. we just wanted to go have a drink at the hotel bar and it went from a nice hotel bar earlier in the day to a cheeky vegas nightclub packed with 20 somethings. We just wanted to go from our room to have a cocktail, not the gross club!
review from KAYAK -
7.4
Location pretty much Door don't seal right main window dirty shower too short or too low,also breakfast too expensive for what you offer
review from KAYAK -
6.6
The room was spacious and the view was spectacular The staff was the RUDEST people I have EVER encountered!! Will never go back
review from KAYAK
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6.0
For the location and a one night stay, it's all we needed. It needs updating. Old mattress and furniture. Typical wear and tear, but this hotel needs new everything.
review from KAYAK -
4.0
1. Shower head soaked the bathroom floor and carpet. I requested a repair but it did not happen. 2. Food was cold. I ordered soap but got chili. I was sink and too weak to complain. 3. Hotel has some many random people in and out. Not a professional environment.
review from KAYAK -
5.4
The location was nice in that is was close to many other places downtown within walking distance. Although the immediate area didn't give us a fully safe feeling. The price we paid for the hotel was fair. The smell of the hallway was bad. It seems like they never cleaned or replaced the carpet ever. The location also looked a little shady as we were walking to the hotel.
review from KAYAK -
6.5
Shower head was much to short for a tall person. I kept hitting my head on the spout which was both painful and disgusting.
review from KAYAK -
6.0
The front desk staff were friendly and helpful. The room, though somewhat older, was clean and the bed was reasonably comfortable. Water pressure on our floor (15) was good, but a friend staying on another floor (18) said that it was barely a trickle. Although we didn't use the pool, its location on the ninth floor was nice. Downtown Dallas, like downtown of other large, Texas cities (e.g., Houston) is just not a great location. We arrived on a Sunday, and very little was open. We walked several blocks to find dining options other than Subway, McDonald's or 7-Eleven. The hotel is not far from a Greyhound station and several urban parks, so there were often groups of people hanging around near the hotel that made the place seem a bit unsafe. The hotel is on the older side, and could stand to be upgraded a bit.
review from KAYAK -
6.0
It was close to the 6th floor museum Noises, lots of people coming in and out because there was a big party in the club located inside. Relaxing was impossible.
review from KAYAK -
3.4
The location is the reason I booked this hotel. Room smelled like wet mildewed gym socks. The bed was beyond uncomfortable. The toilet paper even felt like it was from the solitary confinement section of Riker's Island! We were forced to have our room keys re-magnetized 7 times in two days. I am very conscious not to let my cell phone come in contact with the keys etc, but it was a habitual problem. I have never experienced that in all the many places I have stayed in the past. The front desk staff was disinterested and going through the motions every time they were approached. Warm hospitality is not their strong suit. I really discourage this hotel when staying downtown. Go somewhere else.
review from KAYAK -
4.5
My boyfriend and I stayed for two nights in a king size room. It came with a microwave and a mini fridge, which was nice. The bed itself was not that comfortable, but it did have nice pillows. Our view from the balcony was beautiful and the hotel was in a good location in terms of attractions in Dallas. This place is honestly not that great. Was told that breakfast was free in the morning, which was a lie, and ended up spending more than 20 dollars for an extremely mediocre food. Parking was 14 dollars a day, which is also ridiculous. We had a king size room with a balcony, which was nice, but the bed didn't have a comforter and the sheets were scratchy. This place is ok in a pinch, but I wouldn't suggest spending the money on it.
review from KAYAK -
2.8
Bar was the only redeeming quality The cockroach in the bathroom
review from KAYAK -
4.2
Parking sevice , restraint
review from KAYAK -
3.3
Nothing Woke up at 2 am by rowdy guest from night club and management didn't care. Valet was a joke and breakfast sucks worse than waffle house at 1 am in a backwoods town of the south. Complete and total bs bed was hard as a rock sheets were less than 10 thread count like cardboard. Told manager about all this and he said " I know you would be better staying at the Hilton. " pretty sad for the cost.
review from KAYAK
