Cape Town hotels

The location is a right between downtown and the V&A Waterfront. Everything is walkable plus you have great cab service as well as the hop-on hop-off bus right out in front of the hotel. Since this hotel is adjacent to the convention center, getting to anything you want for business or please is easy to do. The breakfast spread in the mornings was excellent and the rooms were nicely appointed wth hotel being very clean. Since the hotel is at the convention center, if there is a large convention in town (that you are not a part of) you may get overwhelmed by conventioneers. There was a large ANC convention in town while we were there. The hotel was able to handle the added quests, so it reallly wasn't a problem but could be an issue for some. Check the Cenvention Center schedule prior to booking. The only other issue I had was the customer service in general. I really thnk this issue is more cultural to South Africa than it is an issue at the Westin. I just didn't feel like the conceirge's were as helpful as they should be getting tickets for me or helping me find a good restaurant. I sat in the bar area of one of the hotels restaurants (1 meter from a restaurant table - didn't realize it) and we asked to order a desert and was told we needed to get up an move 1 meter to the next table. This kind of rigidity does not exist in the USA..,.the customer is always right and we would have been served. That night we decided to get up and move back to our room. At breakfast, there was mixup with the number of people in our room booking (they claimed the reservatin was for one and we had two in the room). Breakfast was supposed to be complimentary but they made us pay for one breakfast each morning (200 Rand)....an inconvenience. I think this would have been handled differently in the US. Overall, I would recommend the hotel for its location and nice amenities, just don't expect 5 star American style service anywhere in South Africa. (Although I will say the overall service level in South Africa is much higher than anywhere I have been in Europe....espeicallly restaurants)

The room was clean & fine. Bathroom was with tile heating & very clean. Although it was written free wi-fi is only at the lobby, there was hotel wide wi-fi, including rooms. Everything was perfect about the hotel. Shuttle service is very useful. Just one of the reception staff was rude. Other than that everything was flawless.

A very luxurious feel -a little over the top even w door man, front desk walkin you to your room... Full apartment, lots of room to spread out, large bedroom, nice bathroom, 2-3 blocks of nice places to eat and shop right next door, but not real close to attractions No black out curtains on living room/hall windows and no door in the bedroom prevents you from getting it dark in bedroom to go to sleep- brin an eye mask

good proffesional service. rooms are spaceous. location is excellent. the rooms are fully equiped with everything you need and are well maintained.

The lights wouldn't and air conditioner wouldn't work even with the key card

lovely room & service no real water view at Dock House-dining room small with no view. However, breakfast at main hotel wonderful - view, service & cuisine. Sorry we took the upgrade. rather stayed at V & A with waterfront view.

Great hotel, Great rooms, Exceptional breakfast We had a "bad" luck, since our room shared a wall with a famous Jazz club Green Dolphin. We enjoyed the fine music from 8-11 in the night. (there are maybe 3 rooms in the whole hotel affected). One night we also went there. Nice club.

Good location rather expensive for the type of room and hotel