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The room was very clean and the staff were friendly and helpful. The picture on the internet is very deceptive, we thought that there would be a better view of the zoo, which I am glad about, the room faces the elephant enclosure and it was cruel to see. The shower facilities are awful, I feel sorry for people in winter.
The friendliness of the staff and the fact that I did not have to leave the hotel to enjoy a great meal. It was pricy.
The service was not up to standardard. The staff seems not to be well trained. On the evening the restaurant did not have still water, ice cream as the freezer was broken. the waiters gave us wrong orders - full cream cherry instead of of medium cream, single tot instead of double tot.
Well organised and staff available at all times. Manager showing personal interest I prefer shower in seperate bathroom
Location. Room of high standard. Staff friendly, helpful. Local information available in room, including maps. Surprisingly - no shampoo or shower gel.
Very private and yet well located, wonderful breakfasts, friendly staff No turn down service, minibar wasnt stocked or restocked for entire stay, showergel and shampoo wasnt replaced daily
The accomodation was superb. We stayed in the honeymoon suite and it was really very special. the way the room had been layed out and decorated was amazing. The jacuzzi bath was the cherry on the top.The staff were very friendly and helpful. There were not enough soaps and shampoo's in the bathroom.
Shower water cold
Warm, clean, nicely decorated rooms, great bed, huge bathroom and great breakfast. Extremely comfortable. Welcoming staff.
Clean, good, comfortable bed and bedding. The linen and towels are very nice and clean. At the parking space is a big mess-up with garden trash. That was not a friendly welcome to face, just as you arrive! Defnitely not the 5 stars worth!!
We didn't actually stay at the Dersley. We only found this out when we arrived that we were staying at the Upper Dersley, so cannot comment what it was like at the Dersley. Bathroom was down the hallway, not ensuite but this was at the Upper Dersley
Pillows Noise at night
It was well situated in BFN and also was nice and quiet.
The room and accommodation far surpassed any expectation. The room was luxurious and pampered all the senses. The service was thoroughly professional.
The staff was extremely helpful and friendly
I honestly cannot say that there was one thing that I enjoyed during my stay, it was a pretty below-par experience for a Protea Hotel. Only one vending machine in the entire hotel, which was not in working order! The receptionist at the time was also very unfriendly, and did not make any effort to resolve the vending machine issue. Also no mini-bar in my room, so I had to drink tap water throughout the evening.
The hotel was fine but misrepresented by booking.com. The internet is not free and was very unstable and did not meet international standards.
efficient staff, very friendly, always willing to help Could not get food after 11
It is not a four star hotel! The room did not even have drawers to put things in! The shower drain did not work. There was a broken lamp and the decor of the rooms is basically dull.
We enjoyed the convenience and proximity it offered to our dance venue. Our room was functional and clean and provided us with all we needed. Thank-you. We opted out of the breakfast, as we dont eat big breakfasts and the price was a little too hefty for us. But if there was a smaller menu we would have considered it, eg a cafe style menu.
The Hotel was newly renovated. The staff were professional and friendly and I enjoyed my stay. Good value for money.
The friendliness and willingness of all the staff to assist with any queries was a major plus factor. The atmosphere in the hotel in general was relaxed and friendly due to the excellent service provided by the always smiling staff, even when they had to deal with difficult guests - not us! The food we ordered was well presented and of excellent quality. An excellent all round visit - we would not hesitate to recommend the hotel, and will visit again. Had problem using computor in foyer, due to the keyboard and mouse being attached to too short a lead. (Difficult to manoever)
Clean comfortable convenient. Does not have a proper bar. Hence one would leave the hotel to go for a few drinks.
Kitchen and dining staff were friendly but not staff at desk in assisting guests Not really but tell front desk staff to be friendlier
Our room was spacious and beautifully decorated with antiques and items representing the Hobbit theme. We did not know that you must book a table for dinner before noon, although check--in is at 2:00 pm. This booking should be an option when you make the reservation online!
Good location and nice ambiance
the location; the ambience of the hotel and the family friendliness
the staff the two gentleman
Loved the homey and welcoming atmosphere. the staff was very helpfull and friendly and we all enjoyed it and will recommend it to anyone travelling in that area. No
A unique, quirky concept with well designed, laid out and furnished public areas. Friendly staff. But a disappointing stay. The whole place is faded and tired, needs a good clean and a freshen up of decor, particularly in the bedrooms. Dinner was not available unless pre-arranged on booking which had not been sufficiently flagged. Staff directed us to a restaurant nearby which was closed! Trades on a number of presidgous awards in the late 90's but did not live up to its reputation and has been allowed to go downhill.
The breakfast was great, staff attending was also sufficient & friendly. The pub is quite nice, i would have preferred the little stove to actually work, as you have such cold long winters in the Free State, the fireplace in the main lounge should also be restored. I had a very pleasant stay.
atmosphere and history of hotel.staff courtesy and owner warmth. no
Lovely hotel with beuatiful garden, great to relax, excellent breakfast, great value for money. Especially for people who like a charming old English atmosphere.
The staff were extremely welcoming and helpful, the facilities were excellent, and the decor was superb!
The friendliness of staff, cleanliness of accommodation and proximity to good restaurants.
It was clean and had a very homely feeling about it and felt nice and cozy. Personal attention given was also most enjoyable. No
we watched the world cup
Room, Service, Decor, location No
Comfortable and clean, well priced. James was our host and went out of his way to make our stay comfortable and enjoyable.We will definately be back and will reccomend your guesthouse to our friends.
The rooms are spacious and well appointed, the location is very good and quiet and the staff polite and helpful. It has a nice "feel" to it. I thought that the breakfast was not in keeping with the generally high standard and price bracket of the guest house. It was by no means bad or inedible, but neither of us got exactly what we ordered and the cooked breakfast was dry and unimaginative. A small critisism in an overall really good experience.
very peacefull in the internet booking side it said " free wireless internet available " this is not correct as I had to pay for using internet
wonderful accomadating owners with gorgeous facility wounderful breakfast = home cooked and very friendly
Raced OFM and business on the Monday No Bar fridge
Friendly welcome, clean and tidy and very convieniently located
Intimate and personal care and attention. The hot water pressure was low in our shower, and had to use cold water.
Friendly service, clean room, and they upgraded us to a larger room at no extra charge. It was a newly remodeled self-catering unit for a family of 4, which I would recommend to any family.
Our room was nice, clean and spacious. The owners very wellcoming, they even sent sms to show the way to the hotel, that was really appreciated
was not there long enough
excellent staff, comfortable guesthouse a bit far from the center but our hosts offered a good shuttle service to go to the city center and other locations.