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The rooms were nicer than many that I have stayed in when in Las Vegas. The staff were all friendly and welcoming. The restaurant choices were limited - a sports bar, a steak house, a "cafe" with food that hat been sitting forever, and the grossly overpriced buffet. Unless one likes king crab legs (which we don't), the rest of the food was mediocre quality. I've had much better food at my local Luby's for 1/4 of the cost. There is really no where else to go around the casino to eat.
The hotel décor/beautiful! This is very minor, but hearing local traffic...
Some of the hotel staff was very friendly. The first girl I spoke to acted as if it was a burden to answer any of my questions. I just thought id be getting more for a "superior suite." The room was an hour and a half late getting ready, I was nearly late to my friends wedding because of it. Overall experience was not impressed
The bed was very comfortable. Modern stylish design. New development around the hotel. Service. Food/drink prices. Breakfast buffet was sub standard and greatly overpriced. Nothing within safe walking distance.
The rooms were clean with attractive, fresh decor and the breakfast buffet was excellent. The rooms were rather small.
great downtown Baton Rouge location My room had no cold water, only hot. And the buttons did not work on the telephone.
The room was impeccable. The front desk, maid, luggage handler, and all phone reps were beyond friendly. I wish I had gotten their names for praise to the managers. Especially considering how busy they must of have been for the holiday, they went above and beyond. The view from our room (river) was perfect and the fireworks show from the pool deck gave me chills! The restaurant staff... Let's see. I placed a breakfast order to go about an hour before they stopped serving on July 4. All staff was wonderful, and I have no complaints. They went above and beyond. While the food was good (lacking much flavor, but cooked okay), the service got them a 30% tip on a to go order. On July 5, I dined alone and ordered the buffet. My 'server' must have partied a bit too hard the night before. All she served me - without me having to ask - was the check, which she brought as soon as I got my food, right after I had to ask for my first water a second time. The buffet had a nice spread, but I guess she assumed that since she didn't have to serve my food, I wouldn't need service at all. I had to ask for refills twice more. She got a 10% tip, and I should have just given that directly to the busser. I was confused about the pool. They gave all of these rules about passes for guests, with it being the 4th. So, I followed the rules and turned 4 people away (my parents and their two out of town friends) from watching with us at the pool. During the show, we were surrounded by loud, obnoxious people NOT WEARING THE 'REQUIRED' WRIST BANDS. if they're going to set restrictions, they should stick to them. Obviously those who don't follow, will also tend to be disrespectful to those around them. Also, not the hotel's fault, I blame parents... The kids were in the pool ALL DAY splashing everyone. I know my mom wouldn't have stood for that. And maybe they should have someone by the pool making sure that all guests can enjoy the amenities, rather than just the children and the parents who used the pool as included childcare. Also, I found out later that the free buffet that was to be for paying guests was in the lobby and the staff said free food from 7-9. We all assumed it was by the pool since the wrist bands were for the pool area. So, we missed out on that and paid for the pool deck food, which was okay.
The maintainable crew was amazing and deserve a raise The room was to small for the money I paid
Loved the location, ease of getting around downtown BR, Live after Five was awesome. Need new pillows. Had a great time.
Very clean and comfortable , staff was very helpful
Really great on the first night. We had the pool to ourselves. It got a bit crowded after that but understandably since it was the holiday weekend. Overall a good place to stay --- but I found the city itself a little depressing! Overall a good place to stay --- but I found the city itself a little depressing!
The bed was comfortalbe I found a marijuana pipe in my room upon arrival. The front desk staff was not helpful upon checkin and was very confused. The hotel sits on the corner of Bourbon and Canal and there isa street jazz band that plays from like 3pm-1am very loud. The Rooms was very hot, despite having our own a/C. The temp was set on 65, but was reading 74 and felt about 80.
The front desk staff and door and valet parking were delightful and helpful. Could not access internet with own laptop. It support were very helpful but could not fix the problem. I had no other problems in three weeks of travel at other hotels.
We were very happy with the amenities and the room, our only negative was that the windows did not do an adequate job of keeping the street noise down! Made it very hard to sleep. Other than that it was great.
We loved the location of this hotel. All staff from front of house to room ladies were all pleasant and helpful. Room was spotless and very spacious. Would definitely stay here again
Price Not a variety of slot machines
The location, the view from our room, the quiet, well-appointed room, free parking, extensive free breakfast buffet! Front desk staff could be more welcoming.
You can walk to river center, levee, 3rd street, bars & restaurants. The hotel breakfast is great and shuck's restaurant was good. Bathrooms are disgusting and small. There is mold on old tile and spots on the ceiling. First room we were given was full of smoke & had to change rooms. Walls & carpeting need updating.
Location and friendly staff Needs updating
Never, ever again! Dirty, gross smells, dirty sheets. Just ew!
I liked how the staff was accommodating and upgraded us when our room reeked of smoke and was dirty. Our room was disgusting. For the high price I paid to stay there, it was filthy. Our room was almost unbearable with the smoke smell. The bathrooms were gross and needed a deep cleaning. The bathroom floor was also sticky. The breakfast was two thumbs down. The hallways and common areas were just below par. Overall cleanliness was terrible.
The staff was friendly and helpful The place was gross. Just dirty everywhere. Our room had stains on the walls and furniture. The bathroom was moldy and nasty with other folks hairs of all kinds, stains all over the bathroom, dust on the Kleenex box and hair dryer that also had hairs on it. Hairs on the "clean" towels. Broken light fixtures with the broken piece just leaning against the wall. The bathroom door handle was disgusting, stained with splashes of something and sticky. The shower was nasty with mold, hair, and lime rust all over the shower head. The popcorn ceiling was splotched with darkness from being a smoking room in the past. Pieces missing of furniture. The stand alone chair was covered in stains.
Gated parking. There must have been a group of 40-50 individuals crowded around the front entrance while checking in, cars parked blocking traffic waiting to pick up employees. Later in evening, cops were called to break up the crowd. The employees seemed to have zero leadership and were there for a paycheck, when questions where asked to them the answers were short and rude. Once checked in, bathroom was dirty, hair and used dental floss on walls, mold appears to be around the top base of showers.
Location was convenient Room smelled like cigarettes even though it was "smoke free." I have asthma and there was nothing they could do about it. Not to mention there was cigarette burns on the bedside table and in the curtains. The Internet was extremely slow and the TV was at least 15 years old.
Nice access to riverfront, good access to downtown, easy to get to the non traffic side of LSU campus. Staff was friendly. Investors in this hotel have apparently decided to mine this property and get what they can out of it without putting anything back. The rooms need updating badly, decor is old, beds old, carpet stained and torn. No HD TVs, old decor, dingy. You can tell it was a once proud property that is now just playing it out till the end. It will soon be another victim of poor ownership, poor management and lack of foresight. Its on a train track, so you will get a nice wake up call every morning.
Nothing The smell of this hotel is horrendous. When you enter the lobby, there is a smell that attacks your nostrils. This place needs a thorough cleaning and an overall update. The staff is lazy and always have to be searched for. They sit around and chat as if they have not work to do. Security is a joke. I would never stay here again.
Spacious, clean, modern room. Comfortable bed, friendly staff. Overall good value for money. Breakfast was disappointing.
Comfortable beds, friendly staff. Clean rooms and great location. No complaints.
The staff was cheerful and accommodating. Love the pancake machine, perfect every time. Peanut butter, please
The hotel and our room was clean Bathroom had no shower pressure and the tub controls fell on the tub bottom. The breakfast at the hotel was very slim
I usally don't like to stay on any floor except the ground floor, unless I am on the beach. Baton Rouge is originally my Home and to be above parts of a city thay in just 2 years, grow so much, I really enjoyed the stay in your Motel. The breakfast bar was ample exept for bacon..you gotta have bacon...but the sausage was very good.All other items in the bar were excellant. I will book this place and recommend it to anyone . Thank you once again for a awesome trip home... Gotta have "BACON" on the breakfast bar..Everything else was really good.
The breakfast was disappointing.
Reasonable price Walls are a bit thin.
Clean, friendly staff, good location, reasonable rates. The pool is a little small, but did not affect our trip. Overall, one of the best 3 star class hotels I've stayed in.
the BF and room size Front desk staff was not helpful. I had to fly in an AM flight to the town and sent this info to hotel as I know that normal check-in is noon or after. Despite of the fact that many rooms were empty when I was trying to check in (10 AM) the staff said no rooms are ready! it was till 4pm when a room was ready!!
Design of Hotel, breakfast, clean rooms ELEVATORS...too few...too slow.
Great breakfast buffet, big room, afternoon drinks/snacks were great and nice staff No towels upon arrival. Had to call for hair dryer. Phones in room were broken. Elevators are very slow!
The bedsheets and towels were very comfy and clean. We needed a small crib for our infant but when we called, they told us they had ran out. It would be nice that they have more.
This property is older and in need of updating ,...was slightly disappointed, ...would rate it a B- or C property at best,...however,...staff was great...I would not return or recommend against other hotel options in the market...I think Hilton corporate QC might be embarrassed by this property.
Wonderful breakfast. Staff was very nice. Room was nice and spacious. The kids were running rampant all through the hotel. On every floor there was stomping, room doors being slammed. Kids turning flips on the couches and chairs in the atrium. Never seen anything like it at a hotel before. A security guard need to be hired to run the kids back to their rooms while their parent drink or swim. Total chaos until late at night. We couldn't get a good nights sleep for all the noise. The hotel in itself is very nice and I would stay there again if there was some kind of control and peace and quiet. Embassy suites are always a favorite of ours.
the size of the rooms, rooms are musky smelling the mattress on the sofa is unusable, no free wireless in room, breakfast line was 45 min suggest you add more staff to help with breakfast
The hotel staff is very knowledgeable and friendly. The service is impeccable. We specially like the morning made to order breakfast and the evening reception which brought a relaxing atmosphere to our stay at the Embassy Suite in Baton Rouge. I will be traveling to NY and would like to stay at the Embassy Suites but the price is prohibitive.
Price was good. We've stayed there many times in the past and it has become a little rundown. Toilets didn't flush well. Rooms smelled dank and moldy.
Great location. Small, dated room. Constant noise from Neighbors and some mechanical work or failing equipment.
Best staff ever!!! Very good location. One of the safest hotels in NOLA. ***** stars!
Room was nice and comfortable, looked to be recently remodeled. Nothing is included. I had to pay extra to park, extra for the wifi and extra for the breakfast. If I had known this I definitely would have not stayed here. Staff seemed very busy and did not have time to answer any questions that you might have.
Lobby was excellent. Open and spacious with good food and service. Great for watching games and spending time with a large group. Small room
Perfect location to explore new orleans The elevators were terrible. Waited up to 10 minutes for the cars to show up each time!
large rooms, view of river, lighted pool, nice lobby, locations not crazy about wifi in room.. took fee off the bill but was confusing.
The rooms were clean, rooms comfortable, location great, and the staff were accommodating. There was no fridge in the room, and free wifi was only on the lobby.
We were unable to reach our hotel. No one told us when we made our reservations that Mardi Gras parades (at least two) would be passing by our hotel after 4:00 p.m. (which is check in) making it impossible to get to our hotel. We waited in traffic for over 3 hours trying to reach our hotel, then the New Orleans police started diverting all the traffic and set up barriers making it impossible to be anywhere near Canal Street. The front desk at the Marriott told us they couldn't guarantee we could reach the hotel by midnight. We had to drive to Baton Rouge to get a hotel and missed out being with family the next day for our grandchild's 1st birthday.
It does maintain the Marriott standards The hallways are noisy at night
The staff were very friendly and helpful. Made us feel special. The rooms were nice and the new beds were the most comfortable I have experience in any hotel. The only complaint is they need to put more outlets in the room. I would stay at the Hotel Marriott again.
Great location. Close to everything in the French Quarter. Friendly and helpful staff
We stay at the Drury in BR often. The staff are excellent and very friendly. The free food, drinks, hot tub and pool are wonderful! The decor is gorgeous and more representative of a higher priced hotel! It's family friendly and a great value for your money!
Free breakfast n dinner also 3 free drinks for happy hour Tons of kids on Saturday running all over the hotel
The staff is always very friendly and helpful. The rooms are clean. Nothing
i stayed here with a group of 9 women. This hotel was in the very best location to walk everywhere that we wanted to go in the French Quarter. It was a really great price and i would definitely stay there again, group or individually. Having traveled to NOLA many times and stayed at many similar hotels, this was the easiest, cleanest, and best value by far.
Right by Bourbon St room was clean and nicely appointed great central courtyard with pool Location makes it noisy rooms on one side were noisy to a non-stop generator terrible pillows no room service uninformed staff (front desk not aware there was no room service, housekeeping not clear whether feather pillows existed... isn't this a basic requirement in most hotels? plastic mattress cover - I guess too many people enjoy the party atmosphere too much & they have mattress issues!
I can't even put into words just how amazing the staff were. Every single person I met was so friendly and accommodating. Even going as far as making me a make shift shower chair due to my ankle being broken and needing assistance. Every need was met and then some! The ONLY issue we had was the sensitivity of the room keys. We had to have them remagnetized every day sometimes numerous times in a day.
Beautiful hotel with friendly, efficient staff. If you want to stay in the heart of Bourbon Street this hotel is it. Upgrade to Balcony suite for a perfect stay. Everything was great.
- Location, location, location. Traveled with a friend and this was incredibly convenient to everything we wanted to do in NOLA. I'd absolutely bring bikes if you have the means, makes the city a lot more accessible and reduces transportation issues. - Pool - Staff was awesome, very accommodating even at the last minute - it's clear that they all like their jobs - Stored our bikes in the room downstairs so they didn't take up space in the smaller room and the doormen were always available to open it up for us. Before we found this out they kept our car in a gated lot close by to make sure our bikes were safe on the car. - Free drinks at bar are slightly misleading... Not a total scam but just make sure you want well liquor and add up the cost prior to making it a double with "premium" liquor. - Valet can be slow but they did give a heads up that it would take 40 minutes at some times. - Depending on where you are in the hotel you may have a way to walk down the halls to your room but this isn't really a big deal. - Truly not that bad - if I HAD to pick bad things this is what I remember but I would absolutely stay there again.
location is great Thought the staff at the front desk could have been nicer. They didn't even say thank you for staying when I checked out.
More hotel than what we expected. Great staff, great location, great food, great hotel! Will make it our go to hotel every time we visit.
I loved the location of the hotel the staff was courteous and friendly. The in hotel restaurant had good food but was a bit pricey. Our room was clean, I am a picky person so it met my standards. I thought some areas could have had better house keeping. Large dust bunnies were all over the floor near the stairs. The main area that was traveled by the guests were kept cleaner. But most importantly I didn't like that they permitted a drunken homeless person to sleep outside of the hotel doors, not a good first impression for many guests.
Everything. The people working the desk when we checked in around 10pm were exceptional employees. N/a
Great room. location, and the staff was incredible.
The room was giant The place was shabby, even the uniforms were cheap. The hotel bar closed at 12:30, the room service was from like 4-10 and was provided by a third party, in the morning I called for a sprit and it took FOREVER for it come. I paid 450 for that room. I should have been at the Four Seasons level.
Really enjoyed the Historic aspect of the Hotel. Very opulent, and had wonderful informative signs regarding various history of the building. Staff is really good, polite, and helpful.
the staff was very helpfully, the coffee and pj sandwiches was a nice addition. the roof top pool was nice. it was also heated. the hot tub wasn't working
The front desk staff headed by Shronette Davis is first rate. Their responsiveness to request was quick and the attitude was friendly and nice. We had a problem with our room upon check-in but the staff went out of their way to help remedy the situation. I like the way the shower door opens at the opposite site of the spray head so you don't get the floor wet when getting in The beds were extremely comfortable. The breakfast room is lovely and the wait staff extremely efficient. The hotel issued a comp night for the first night mix-up but I had to process it through the booking service through Kiyack. But they haven't returned my calls. The rooms are too small, really for two people, not to mention 3 or 4. The bathroom is very small, with really no place to put the toiletries bags. There are no bath mats so you have to stand on a cold tile floor in your bare feet. The room only has one tiny waste basket in the bathroom. Need more. No way to call housekeeping directly
it was a nice place and location the electricity went out, someone was hollering down the hall from us, the toilet would not fill up with water after being flushed I would remove the tank lid to jiggle some parts to make it work we didnt want to call maintenance not to be embarrassed to call maintenance after using the rest room
Amazing classic decor. Great location just far enough away from the noise of Bourbon street. Lacking some of the amenities necessary for a longer stay. No mini-fridge, etc. Parking is overpriced.
To be honest I was very disappointed in this stay. I was a returning guest and had high expectations which were not met. However, upon check out I met Peter and he did everything right to rectify the situation. His level of customer service won me as a returning guest.
It's very antique and beautiful Our room was not clean
My friends and I were very satisfied with our entire stay. The hotel is absolutely gorgeous and the rooms were very comfortable. The coffee maker, microwave, and refrigerator are three amenities that I think are often taken for granted! The PB&J bar is not only charming, but a useful and welcome snack when coming in late and not wanting to spend time or money stopping somewhere else for a snack. The rooftop pool and hot tub had amazing views. Though I didn't get to use it, the fitness center on the top floor also looked well equipped and taken care of. The staff was very professional, enthusiastic, and talented. From our hotel, we were able to walk to the French quarter in 10 minutes or less, had instant access to Canal St and the St Charles streetcar, and we were also able to easily walk to the two stadiums. Would definitely look to book here first upon returning to New Orleans. While the free wifi worked fast and was very much appreciated, on mobile devices you needed to continuously log back into it any time you turned your screen off.
Friendly staff Convenient location PB&J sandwiches from 10-11pm In need of renovation Dirty carpet Dirty bed sheets Did not provide bottled water as stated on sight
Location & staff Housekeeper didn't do a good job 1. She forgot to leave a bath mat in the bathroom for the first day cleaning 2. She didn't take away the used towels and leave enough clean towels in the room for the second day. 3. The minibar was not on and the hotel did not want to turn on,either.
The Pool It Was Sweet rooftop and had great view and look very rich Pay up for a room King is not that big also plumbing sounds bad like an old hotel will keep you up if light sleeper.
Great location. Had a great stay in 2015. No notice upon arrival or in lobby about renovations. Ongoing construction in suite next door until 6:30PM one night, and non- stop another night - we finally requested to change rooms/floor at 9:30 pm because they would not stop. Intermittent hot water. Fresh paint peeling off the door. Shower rod came down. Our room was not cleaned either day until we requested it upon our return to the room late in the day. Construction workers taking bins of rubbish down the guest elevators; hallways never vacuumed from debris at the end of the day. Staff were indifferent about our circumstances and at times denied what was going on. Wrote a letter to the manager and still have not received any response 5 days later. Very disappointing. Recommend not staying here until construction is complete.
bathroom sink did not drain all 3 night a guy came to fix it but did not fix it
The relationship between quality and price is ok for this hotel. I missed my free bottles of water in my room, but there was a vending machine near my room
Great location Helpful Doorman Very small bathroom No room refrigerator Small television Satellite cable would not work with rainy weather Received incorrect bill with added valet charges when we never had a car while in New Orleans.
Booked one night and paid in advance, after my stay they charged me over $200 and would not assist in helping me. Just seemed like I was dealing with a bunch of morons. Would choose another hotel with a smarter staff next time.
The location was super convenient for spending time in the French Quarter. Since it's right near Bourbon St, the elevators had keycard access, which made me feel a bit more safe. No issue getting shuttles to and from the hotel from other services. They were able to hold my bag after check out when I had a really late flight home. We found old, empty beer cans and a few other things hidden under our beds. The staff was pretty gruff, even when I popped in to the front desk at 8AM, before all the drunk tourists started causing problems. The A/C was either a freezing blast or a furnace, no in-between.
Location was perfect for the parades. Food at the hotel bar Ole Saints was good. Security was really on point. I felt very safe there. We did not have hot water for the 1st 2 days stay. We were double charged on our credit card after we already paid in full. I checked my statement on the plane & I was charged the (same) fees twice + extra fees.
I loved how comfy and clean the bed and pillows were. The view from my room was also nice and I really enjoyed the heated pool. My girl and I had a great overnight stay in New Orleans as always thanks to the Wyndam Hotel. Only bad thing was the tv remote was broke and I didn't have a TV guide in my room. & I would of liked a mini fridge for the price too.
Great location one block from Bourbon Street. Room was clean and staff was kind and friendly. Great security at hotel coming in late at night. Would def stay here again and suggest to others.
I had an overall great experience. I was there for two nights beginning Ash Wednesday expecting the place to be trashed after Mardi Gras but it was very clean. The Staff were very friendly and the service was superb. The location was great. The rooms were spacious and the beds were very comfortable. I would definitely stay here again the next time I go to New Orleans. I did not like the required valet parking, which was $18/day plus taxes. Every time I needed to get something out of my car I had to go through the Valet Service. It was just something I wasn't interested in doing, but the Valet Staff were really sweet though and remembered me by name.
Clean rooms. Very nice staff. Close to sights
2 queen beds provided for 4 people, beds were small but very comfortable. Pool is small but warm, great for kids. No mini-fridge in room. Tea and coffee in room not adequate. Parking is valet only at 38 dollars per day. Park at airport instead for 11 dollars a day. Hotel wants to pay for your tour in exchange for participating in a time-share scam. We declined.
Location is great, only 1 block from bourbon and 3-5 blocks to Jackson square, decatur street, etc. The hotel staff makes you feel secure, safe, and they are very nice. The hotel is clean and big. The value for the cost of the hotel is great! I'm nitpicking, but little things like the sink drain would not drain properly, and the in room TV has a very limited selection of channels to choose from.
Felt secure at night as there was a security guard by the elevators. Small lobby area, which can get loud. Felt secure at night as there was a security guard by the elevators. Nice to have a pool, but we didn't get to use it. Wifi worked well. Room was okay--bathroom small with very little counter space for belongings. Housekeeping occasionally not restocking soap. Found stain on blanket; staff did replace. Small lobby area, which can get busy and loud.
Location was not terrible. Dirty, shower did not drain, not taken care of, out dated, and One of the worst Marriott properties I've ever stayed at.
Very clean, modern. Prompt and friendly service. No breakfast included, and food is pricey. No complimentary toiletries. I forgot a comb, and they didn't have any. There are other toiletries for sale.
Very close to I10 Easy to get downtown No breakfast
The staff was great!!
For the price you pay breakfast should be free.
I love the comfort and appearance of the room. Front desk person was very friendly and helpful Closing of pool was too early for the weekend
Arrived late. Front Desk Clerk on a personal phone call. Waited 15 Minutes to be checked-in. Room felt cramped, weird layout. Sheets didn't fit the bed had to fix it throughout the night. Room service came early while we were still n the room. Asked if they could come back later. When we returned at 11:30 pm the room was still untouched. Ran out to toilet paper, had to go the the desk to request fresh towels and coffee. Not at all what I am used to with Hilton properties.
The staff was all very friendly and welcoming. The food was not good. The breakfast buffet was cold, out of several items. In Room dining menu had items on the menu that weren't available in the kitchen. The kitchen and bar were closed on Saturday night, 1/28/17 bc "the chef had a personal emergency". That sounds like a missed opportunity for revenue as well as services to the guests.
We travelled all over the north east and payed hundreds of dollars on hotels (one was $800 for two nights) this hotel beat all of them in price and luxury! Perfect size safe and BEAUTIFUL rooms. Happiest I've ever been spending money on a room.
Friendly staff, very accommodating I was pleased with it all
The staff was super friendly. The room and facility were very clean. Appreciate the effort to be green with the divided trash cans though a liner in the"trash" side would be nice. Restaurant prices were high for what you get. The pool is very small.
Good location close to I-10. Breakfast included. I booked a king size bed but while checking in the lady at the front desk insisted I had booked 2 queen beds. I ended up with 2 double beds. It was midnight and I was too tired to complain... I can understand that they don't have anymore king beds available, but please don't try to convince me I booked something else.
The property was very inviting and layed out very well. The included features were very good and the included hot breakfast was far superior to most hotels included breakfast. The eating area alone was open and inviting making it an enjoyable experience. The room itself was very comfortable and had everything needed along with space to sit and relax. Definitely going to be a return customer at this location when coming to visit family in the area
' Suites are very nice. Good value for money. ' Clean, tvs , buffet breakfast, beds comfortable ' facilities overall " staff pleasant and accomodating ' towel rack directly in front of sink at sink level. very unusual and inconvenient. ' no elevator in building E only stairs. Inconvenient for 2nd floor room ' no ice machine found on second floor of Bldg. E where we stayed. ' suggestion: inform guest when checking in that If they want ice in their room to let front desk know. The bucket in room is misleading since there is no ice machine. At least we didn't see one on our floor.
Everyone was so nice. The rooms were clean. The breakfast was wonderful!! Keep up the good work. No elevator in building. Will request a ground floor room.
Super clean and elegant. The bed was insanely comfortable, and the staff was amazing. Everyone we interacted with was so nice! We would definitely visit again!
The hotel is in a great spot downtown. We woke up Saturday morning and walked to the farmers market for breakfast. The bed was very comfortable. The room was quiet and clean. No refrigerator. No bottles of water(didn't care if they would have been $4).
The Westin is located on the riverfront, about a four or five block walk from the heart of the French Quarter. We loved the extra walk back and forth to meet friends given all the food indulges in NOLA. Staff was fabulous.
Beautiful hotel very comfortable I have two $50 charges on my credit card upon arrival that were poorly explained and I was told they would be refunded by now but they have not been. It feels like the hotel is charging me the difference between the hotels.com price I paid and the walk in price.
Everything, best bed and bedding ever! Room service prices were too expensive for the quality of the food
Hotel was overbooked! Never experienced anything like this before! Will never book online again! Horrible experience. Could not stay at this hotel!
Location is very good. The view from the rooms over looking the City and River was excellent. The cost for parking was very high.
I really like the proximity to shopping, restaurants, and the aquarium. The restaurant was closed
nice location. rooms were clean and no musty odor(its new Orleans) ended up booking through a 3rd party to get room, not a normal process. they did well however.
When we travel to New Orleans, we stay at the Westin. It is a great location. We can walk to whatever we want to do or take the trolley. That we couldn't stay longer this time.
Cleanliness, polite staff Room was warm
I have always stayed here but this time the services was so bad !! They couldn't find my reservation and the stuff was rude
Worse staff at any hotel I have ever stayed. I have stayed at hotels around the world & staff at this hotel in New Orleans is by far worse in the world. Desperate need for professional staff training!
Location Needs to be updated. The bathroom door needed painting.
They charged extra for wifi and the gym. I thought this was tacky when paying over $200 a night forms room.
Hotels is priced right and was nicer than expected
connected to outlets and cafe du monde! On the river
Close to casino, Bourbon Street and restaurants. Air conditioner didn't work. We had to call several times for it to get fixed. After it improved it didn't last long. We had to call again. It never was fixed.
beds were very comfortable! Great location! Clean room. pool was cold its a southern state would be better heated. The refridge hummed the whole time. We had to plug it in when we got to the room. Wifi should be free for all. Its 2016 after all. Some english speaking house keepers would be nice as to have communcation instead of a yes from the staff when they clearly dont understand. maybe offer engllish classes to staff that wants to learn.
The hotel was in a great location and very walkable to various New Orleans attractions. The staff was very friendly and accommodating. They allowed me to change my room to a double queen and check-in early as well as do a late check out until 3 which I appreciated. The room was a nice size for two people. The bathroom wasn't as clean as I would like. There was hair left over from the previous occupant. The blanket was also dirty when I separated it from the sheet.
Great stay with a great staff. The hotel is located on the riverside which allows for easy access to the river walk, the auditorium, Harrah's Casino and Drago (which is in the hotel).
Clean Overnight parking rates are ridiculous over $40 a night
location was awesome parking fee was ridiculous could hear guest in the hallway check in was confusing, you had to be a hilton honor to get faster service
It was very close to the French Quarter Festival activities. The rooms were nice and we loved having appetizers and drink at the bar after a busy day of activities.
The room had a mildew smell
Riverside view, mall access from hotel, cleanliness Pool closed due to weather, could have used a microwave and unclear channels.