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The rooms were nicer than many that I have stayed in when in Las Vegas. The staff were all friendly and welcoming. The restaurant choices were limited - a sports bar, a steak house, a "cafe" with food that hat been sitting forever, and the grossly overpriced buffet. Unless one likes king crab legs (which we don't), the rest of the food was mediocre quality. I've had much better food at my local Luby's for 1/4 of the cost. There is really no where else to go around the casino to eat.
Never, ever again! Dirty, gross smells, dirty sheets. Just ew!
Gated parking. There must have been a group of 40-50 individuals crowded around the front entrance while checking in, cars parked blocking traffic waiting to pick up employees. Later in evening, cops were called to break up the crowd. The employees seemed to have zero leadership and were there for a paycheck, when questions where asked to them the answers were short and rude. Once checked in, bathroom was dirty, hair and used dental floss on walls, mold appears to be around the top base of showers.
Price Not a variety of slot machines
I liked how the staff was accommodating and upgraded us when our room reeked of smoke and was dirty. Our room was disgusting. For the high price I paid to stay there, it was filthy. Our room was almost unbearable with the smoke smell. The bathrooms were gross and needed a deep cleaning. The bathroom floor was also sticky. The breakfast was two thumbs down. The hallways and common areas were just below par. Overall cleanliness was terrible.
Location was convenient Room smelled like cigarettes even though it was "smoke free." I have asthma and there was nothing they could do about it. Not to mention there was cigarette burns on the bedside table and in the curtains. The Internet was extremely slow and the TV was at least 15 years old.
The staff was friendly and helpful The place was gross. Just dirty everywhere. Our room had stains on the walls and furniture. The bathroom was moldy and nasty with other folks hairs of all kinds, stains all over the bathroom, dust on the Kleenex box and hair dryer that also had hairs on it. Hairs on the "clean" towels. Broken light fixtures with the broken piece just leaning against the wall. The bathroom door handle was disgusting, stained with splashes of something and sticky. The shower was nasty with mold, hair, and lime rust all over the shower head. The popcorn ceiling was splotched with darkness from being a smoking room in the past. Pieces missing of furniture. The stand alone chair was covered in stains.
Nice access to riverfront, good access to downtown, easy to get to the non traffic side of LSU campus. Staff was friendly. Investors in this hotel have apparently decided to mine this property and get what they can out of it without putting anything back. The rooms need updating badly, decor is old, beds old, carpet stained and torn. No HD TVs, old decor, dingy. You can tell it was a once proud property that is now just playing it out till the end. It will soon be another victim of poor ownership, poor management and lack of foresight. Its on a train track, so you will get a nice wake up call every morning.
The location, the view from our room, the quiet, well-appointed room, free parking, extensive free breakfast buffet! Front desk staff could be more welcoming.
Nothing The smell of this hotel is horrendous. When you enter the lobby, there is a smell that attacks your nostrils. This place needs a thorough cleaning and an overall update. The staff is lazy and always have to be searched for. They sit around and chat as if they have not work to do. Security is a joke. I would never stay here again.
Nothing Poor quality
Location and friendly staff Needs updating
Some of the hotel staff was very friendly. The first girl I spoke to acted as if it was a burden to answer any of my questions. I just thought id be getting more for a "superior suite." The room was an hour and a half late getting ready, I was nearly late to my friends wedding because of it. Overall experience was not impressed
The hotel décor/beautiful! This is very minor, but hearing local traffic...
The bed was very comfortable. Modern stylish design. New development around the hotel. Service. Food/drink prices. Breakfast buffet was sub standard and greatly overpriced. Nothing within safe walking distance.
Loved the location, ease of getting around downtown BR, Live after Five was awesome. Need new pillows. Had a great time.
The maintainable crew was amazing and deserve a raise The room was to small for the money I paid
The room was impeccable. The front desk, maid, luggage handler, and all phone reps were beyond friendly. I wish I had gotten their names for praise to the managers. Especially considering how busy they must of have been for the holiday, they went above and beyond. The view from our room (river) was perfect and the fireworks show from the pool deck gave me chills! The restaurant staff... Let's see. I placed a breakfast order to go about an hour before they stopped serving on July 4. All staff was wonderful, and I have no complaints. They went above and beyond. While the food was good (lacking much flavor, but cooked okay), the service got them a 30% tip on a to go order. On July 5, I dined alone and ordered the buffet. My 'server' must have partied a bit too hard the night before. All she served me - without me having to ask - was the check, which she brought as soon as I got my food, right after I had to ask for my first water a second time. The buffet had a nice spread, but I guess she assumed that since she didn't have to serve my food, I wouldn't need service at all. I had to ask for refills twice more. She got a 10% tip, and I should have just given that directly to the busser. I was confused about the pool. They gave all of these rules about passes for guests, with it being the 4th. So, I followed the rules and turned 4 people away (my parents and their two out of town friends) from watching with us at the pool. During the show, we were surrounded by loud, obnoxious people NOT WEARING THE 'REQUIRED' WRIST BANDS. if they're going to set restrictions, they should stick to them. Obviously those who don't follow, will also tend to be disrespectful to those around them. Also, not the hotel's fault, I blame parents... The kids were in the pool ALL DAY splashing everyone. I know my mom wouldn't have stood for that. And maybe they should have someone by the pool making sure that all guests can enjoy the amenities, rather than just the children and the parents who used the pool as included childcare. Also, I found out later that the free buffet that was to be for paying guests was in the lobby and the staff said free food from 7-9. We all assumed it was by the pool since the wrist bands were for the pool area. So, we missed out on that and paid for the pool deck food, which was okay.
great downtown Baton Rouge location My room had no cold water, only hot. And the buttons did not work on the telephone.
Very clean and comfortable , staff was very helpful
The rooms were clean with attractive, fresh decor and the breakfast buffet was excellent. The rooms were rather small.
Really great on the first night. We had the pool to ourselves. It got a bit crowded after that but understandably since it was the holiday weekend. Overall a good place to stay --- but I found the city itself a little depressing! Overall a good place to stay --- but I found the city itself a little depressing!
the BF and room size Front desk staff was not helpful. I had to fly in an AM flight to the town and sent this info to hotel as I know that normal check-in is noon or after. Despite of the fact that many rooms were empty when I was trying to check in (10 AM) the staff said no rooms are ready! it was till 4pm when a room was ready!!
Great breakfast buffet, big room, afternoon drinks/snacks were great and nice staff No towels upon arrival. Had to call for hair dryer. Phones in room were broken. Elevators are very slow!
Price was good. We've stayed there many times in the past and it has become a little rundown. Toilets didn't flush well. Rooms smelled dank and moldy.
The bedsheets and towels were very comfy and clean. We needed a small crib for our infant but when we called, they told us they had ran out. It would be nice that they have more.
the size of the rooms, rooms are musky smelling the mattress on the sofa is unusable, no free wireless in room, breakfast line was 45 min suggest you add more staff to help with breakfast
Wonderful breakfast. Staff was very nice. Room was nice and spacious. The kids were running rampant all through the hotel. On every floor there was stomping, room doors being slammed. Kids turning flips on the couches and chairs in the atrium. Never seen anything like it at a hotel before. A security guard need to be hired to run the kids back to their rooms while their parent drink or swim. Total chaos until late at night. We couldn't get a good nights sleep for all the noise. The hotel in itself is very nice and I would stay there again if there was some kind of control and peace and quiet. Embassy suites are always a favorite of ours.
Design of Hotel, breakfast, clean rooms ELEVATORS...too few...too slow.
The hotel staff is very knowledgeable and friendly. The service is impeccable. We specially like the morning made to order breakfast and the evening reception which brought a relaxing atmosphere to our stay at the Embassy Suite in Baton Rouge. I will be traveling to NY and would like to stay at the Embassy Suites but the price is prohibitive.
This property is older and in need of updating ,...was slightly disappointed, ...would rate it a B- or C property at best,...however,...staff was great...I would not return or recommend against other hotel options in the market...I think Hilton corporate QC might be embarrassed by this property.
Great WiFi connection. Breakfast. Good cable TV. Comfortable bed. Great size desk in the room. Restaurants within walking distance Good location NA
This hotel has everything in your room that you need. A microwave is a necessity in hotels. We enjoyed our stay. Wished we could have stayed longer but work called. I would recommend la Quinta Inn to all my friends.
The location was great. It was very close to many amenities, and was easy to find. I book long in advance for a king room, got there and there were no (non-smoking) king rooms available, I had to take a double room. My wife and I had to sleep in separate beds because they were too small to fit us both. Not cool!
The staff was great very friendly and helpful Bathroom wasn't clean however they did change the room for us with no problem
Staff AC didn't cool well and the breakfast was lacking
Rooms facing outside . Very noisy. No privacy at all.
Customer service N/a
Absolutely nothing. We tried 3 other rooms before we finally got one that was actually guest ready. The first room we received the card lock on the door was messed up so we couldn't get it. The second room had not been cleaned and it was completely trashed. The third room we had problems with door as well and once we got in it hadn't been cleaned either. The 4th was cleaned and the door worked but smelled like smoke. And during all of those problems the clerk acted like it was completely our fault.
The front desk personnel was very helpful and quickly to accommodate the customer. The night manager was wonderful. It could use a face-lift after the great flood.
Comfortable beds, friendly staff. Clean rooms and great location. No complaints.
Clean, friendly staff, good location, reasonable rates. The pool is a little small, but did not affect our trip. Overall, one of the best 3 star class hotels I've stayed in.
Reasonable price Walls are a bit thin.
The breakfast was disappointing.
I usally don't like to stay on any floor except the ground floor, unless I am on the beach. Baton Rouge is originally my Home and to be above parts of a city thay in just 2 years, grow so much, I really enjoyed the stay in your Motel. The breakfast bar was ample exept for bacon..you gotta have bacon...but the sausage was very good.All other items in the bar were excellant. I will book this place and recommend it to anyone . Thank you once again for a awesome trip home... Gotta have "BACON" on the breakfast bar..Everything else was really good.
The staff was cheerful and accommodating. Love the pancake machine, perfect every time. Peanut butter, please
Spacious, clean, modern room. Comfortable bed, friendly staff. Overall good value for money. Breakfast was disappointing.
The hotel and our room was clean Bathroom had no shower pressure and the tub controls fell on the tub bottom. The breakfast at the hotel was very slim
We stay at the Drury in BR often. The staff are excellent and very friendly. The free food, drinks, hot tub and pool are wonderful! The decor is gorgeous and more representative of a higher priced hotel! It's family friendly and a great value for your money!
Free breakfast n dinner also 3 free drinks for happy hour Tons of kids on Saturday running all over the hotel
The staff is always very friendly and helpful. The rooms are clean. Nothing
The décor was awesome, food was well prepared and nice place to have an after dinner cocktail. All the lighting options in the room were WONDERFUL as well as the places to plug in chargers, etc were convenient and easy to access. I have travelled ALOT and these items are some of the best I've seen anywhere. The room floor was dirty, needed mopping, shower didn't drain well.
Can't check in late. Phones not working. Staff nice but incompetent. Rooms are updated ok with nice decor and large tv. Huge mall across the street. Many restaurants across the street. Last time there was a wasp nest inside my room. This time it was just not very clean and key didn't work when I moved in room. Couldn't add on a day to my Rez I had to start my Rez over completely. Computers go down at 2 am CST so u can't check in after that. Front doors locked and no one can check in. Even if you get them to open door. They cancel your room. And "close the books" Can't check in late. Phones not working. Staff nice but incompetent. Rooms are updated ok with nice decor and large tv. Huge mall across the street. Many restaurants across the street. Last time there was a wasp nest inside my room. This time it was just not very clean when I moved in room.
Clean Room The toilet in our room did not flush. Needed new valve and flapper. Told front desk three times about it but nothing was done. Facility is getting a little dated and it appears they are not maintaining it very well.
Convenient location, easy to find off the highway. Bed very comfortable. Nice shower. Also liked the two separate sink areas for coffee and bathroom. I just looked at my bank statement and it appears that I was over-charged. There was no receipt when checking out and It did take a while to check out. I was expecting the total to be $115 with tax, but I see an EXTRA $15.00 was charged!? We did not have any incidentals and we didn't even have a key to the room because of a recent storm that broke the key system.
Very friendly staff AC in room didn't work. Room was suffocatingly hot. Staff said it was normal and basically said tough luck.
The location was great! Rooms were big and the bathroom was roomy. There were renovations going on which I was not told about when I called the hotel the day before to confirm my reservation. The outdoor renovations were "closed" down around 5pm so noise wasn't a problem. The problem was that they were updating some kind of wiring inside the hotel and there were wires hanging from the ceiling on my floor in lots of places, ceiling dust and wood was also all over the floor. This gave the whole interior a dirty, dusty smell and look. I may return once all of the renovations are complete, but I felt that the staff should have given me the renovation information so that I could have made the decision to stay there or not!
I love the comfort and appearance of the room. Front desk person was very friendly and helpful Closing of pool was too early for the weekend
Arrived late. Front Desk Clerk on a personal phone call. Waited 15 Minutes to be checked-in. Room felt cramped, weird layout. Sheets didn't fit the bed had to fix it throughout the night. Room service came early while we were still n the room. Asked if they could come back later. When we returned at 11:30 pm the room was still untouched. Ran out to toilet paper, had to go the the desk to request fresh towels and coffee. Not at all what I am used to with Hilton properties.
Friendly staff, very accommodating I was pleased with it all
The staff was super friendly. The room and facility were very clean. Appreciate the effort to be green with the divided trash cans though a liner in the"trash" side would be nice. Restaurant prices were high for what you get. The pool is very small.
We travelled all over the north east and payed hundreds of dollars on hotels (one was $800 for two nights) this hotel beat all of them in price and luxury! Perfect size safe and BEAUTIFUL rooms. Happiest I've ever been spending money on a room.
The staff was all very friendly and welcoming. The food was not good. The breakfast buffet was cold, out of several items. In Room dining menu had items on the menu that weren't available in the kitchen. The kitchen and bar were closed on Saturday night, 1/28/17 bc "the chef had a personal emergency". That sounds like a missed opportunity for revenue as well as services to the guests.
For the price you pay breakfast should be free.
Very close to I10 Easy to get downtown No breakfast
The staff was great!!
Location was not terrible. Dirty, shower did not drain, not taken care of, out dated, and One of the worst Marriott properties I've ever stayed at.
Very clean, modern. Prompt and friendly service. No breakfast included, and food is pricey. No complimentary toiletries. I forgot a comb, and they didn't have any. There are other toiletries for sale.
' Suites are very nice. Good value for money. ' Clean, tvs , buffet breakfast, beds comfortable ' facilities overall " staff pleasant and accomodating ' towel rack directly in front of sink at sink level. very unusual and inconvenient. ' no elevator in building E only stairs. Inconvenient for 2nd floor room ' no ice machine found on second floor of Bldg. E where we stayed. ' suggestion: inform guest when checking in that If they want ice in their room to let front desk know. The bucket in room is misleading since there is no ice machine. At least we didn't see one on our floor.
Everyone was so nice. The rooms were clean. The breakfast was wonderful!! Keep up the good work. No elevator in building. Will request a ground floor room.
Good location close to I-10. Breakfast included. I booked a king size bed but while checking in the lady at the front desk insisted I had booked 2 queen beds. I ended up with 2 double beds. It was midnight and I was too tired to complain... I can understand that they don't have anymore king beds available, but please don't try to convince me I booked something else.
The property was very inviting and layed out very well. The included features were very good and the included hot breakfast was far superior to most hotels included breakfast. The eating area alone was open and inviting making it an enjoyable experience. The room itself was very comfortable and had everything needed along with space to sit and relax. Definitely going to be a return customer at this location when coming to visit family in the area
The breakfast was great. Staff was friendly especially the cleaners. Swimming pool was great outside. In an industrial area so there was alot of restaurants. The elevator smelled like someone pissed in it. You had to hold your nose and there are no stairs you need to use this due to stairs being emergency exit only. Sauna was not as hot as it is supposed to be. Asked check out if I needed to come down and bring keys for check out they said no. So left and received a call a couple hours later to them complaining about how I needed to check out due to bookings being needed. I told them I left a few hours ago and they complained about how I should have came down and told them I was leaving.
Nice big room. Hotel located in a quiet area. None.
Everything NO COMPLAINTS ABOUT ANYTHING
Super clean and elegant. The bed was insanely comfortable, and the staff was amazing. Everyone we interacted with was so nice! We would definitely visit again!
The hotel is in a great spot downtown. We woke up Saturday morning and walked to the farmers market for breakfast. The bed was very comfortable. The room was quiet and clean. No refrigerator. No bottles of water(didn't care if they would have been $4).
The King Suite was wonderful in every way. Great place and would definately stay again.
Very good location for getting around the Baton Rouge area. Nice hotel with nice facilities, including a workout facility. The breakfast was a nice touch with eggs cooked to order. Although it is not a 5 star hotel, it really served its purpose well. Roof top A/C system was loud and noticeable in the room.
The location was convenient. The staff was unorganized and clearly did not communicate. The room was filthy.
Room location staff
Very clean room with a thoughtful layout. nothing
For what I was there for, I enjoyed everything there was to enjoy. Pool, bar, restaurant close by
Regardless of what they say, their air conditioners are preset at 85 degrees and are on a timer to automatically reset to 85 degrees after a certain time. We checked in and turned our a/c down so it would be comfortable when we returned from our concert. When we returned at 130 am, it was reset back and was 85 degrees in the room. Miserably hot for sleeping. I turned it down again and by 7am it was already reset back to 85 degrees and the room temperature was rising yet again. When I confronted the front desk upon check out, they said it's because the a\c freezes up. A thermostat has to be programmed to do that. When an a/c freezes up, it doesn't blow cool air and just gets hotter. This was not the case. Will not be staying here again.
The bed was hard as a rock, the pillows to soft our room was facing the Main Street close to the interstate. Very noisy.
Lots of room for the 4 of us! Loved staying here and will definitely stay again. Everything was great, no complaints.
- Convenient location - Small rooms - Uncomfortable furniture - Poor wireless coverage
Our suite was really nice and fairly large. The pool was super clean and very inviting. Great value. We wouldn't hesitate to book this hotel in the future. We had only one minor problem. Our thermostat had an issue but after lowering it to 62°, the A/C worked fine.
we loved how big the rooms were.
The room was very nice the main lobby was exceptionally beautiful. The employees were amazing and very nice ! My husband and I plan on staying here once a week because he works for performance and we travel a lot Nothing
Bed comfortable No Bible, did Holiday Inn give in to world pressure? Give up on two centuries of this country's Founding Fathers belief!
Not much Requested inside room , instead got outside room facing the highway. Room was has a musty odor , runny toilet ad loud ac unit
Updated rooms and comfortable beds. Staff was outstanding Hotel is older and almost empty