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Courteous, professional, friendly staff. Quiet rooms. Weak wi-fi in the back rooms (10208) section.
Location I like that was closed to Disneyland
Proximity to work location Filthy room, mold, mildew and rot on most wood in room. Window facing major road in shower, thin walls, broken remote, old loud air conditioner, small black bugs under plastic cover on bed, overall unsanitary conditions and loud neighbors.
Location was spot on for Disneyland. I like it even better than the hotels on Harbor for this. Staff was friendly and room and facility were clean. They had a party in the restaurant but we were really pleased it wrapped up before 10 Room was really stale smelling and everything we have smells like that. Bed was really saggy and uncomfortable. broken stuff in the bathroom, Generally needs an update. We were also looking forward to a jacuzzi soak after our run but there wasn't one.
The online company I used for the reservation didn't get it to the hotel in a timely maner, and therefore check-in was delayed
Everything was great Clean rooms, great staff, price was just right, even the food was good ........ unfortunately there was a couple smoking pot at the stairs and the smell went inside our room I don't care if they smoke but I think they shouldn't done were there's young children around....
Location was good. It was very close to the Disneyland shuttle. The restaurant was good, and the restaurant staff was friendly and helpful. I dropped money, I.d., and credit cards, and Jeffery found it for me. Thanks Jeffery!! The walls and ceiling were thin, and we got very little sleep. The staff was hit or miss with helpfulness and friendliness. It didn't strike me as that clean. I wouldn't stay there again.
Room was cute, spacious, grounds are beautiful and location is prime. Shower pressure and temperature were fantastic. Room needs updating. While cute, every panel of the wallpaper is peeling off the walls. There was a makeshift cover for the fuse box that was falling off the walls with exposed screws. Windows opened to exterior building walls. There was only 1 nightstand by the bed, no conditioner, shower cap, or tea by the coffee pot. General condition of the furnishings were old and need to be replaced. They overcharged me for parking, normally $20/car/night, and couldn't figure out what the problem was after they had already charged my card on file. Parking is a nightmare and is small and cramped.
My kids of course loved the pool It did say it was across the street from Disneyland but it was behind the park and was way to far of a walk for my grandfather just to get to entrance.
Friendly staff, walking distance to Disneyland Room quality and cleanliness subpar, basic amenities (rollaway bed, pack and play, wifi beyond limited speed on one day) all required an additional charge. The appeal of the price, location, and attractive online photos quickly dissipated once arriving to our actual room. Better off paying a little more for a premium hotel in the area which ends up being around the same, since they won't nickel and dime you the entire stay.
My experience was unfortunately a very disappointing one. We checked into the hotel and upon walking into our room, discovered our remote control did not work. This was not a problem and I looked past this. The next morning I woke up to a foul smelling bathroom, the shower was filling up with septic water and spilling into our room. I spoke with maintenance and they said they would talk to the font desk about giving us a discount, especially after we paid a significant amount more for our second day there. When checking out, I was told by the front desk to wait to speak to a manager. I then proceeded to wait 15 minutes for said manager and finally lost my patience. I returned to the person at the front desk and they told me "Oh, you were waiting on a manager?", and then said I would have to wait for them longer because they were "helping another guest, OR busy with something else." I simply said thank you and walked away. I have never had such a negative experience at a hotel and would hope that they read this and improve their hospitality. It is such a disappointment for having such a great location and beautiful grounds.
The room was not clean. With hairs in the shower of previous guests and I found a cockroach inside the room
The location was fantastic as it's across the street to Disneyland California Adventure. The rooms have been maintained well or have been remodeled recently and include a decent sized mini-fridge. Free continental breakfast was nice to have. Parking was easy. Hot tea b and pool were nice and had a great view of nightly Disney fireworks. Overall it was a good value. The beds were substandard. They were like sleeping on a trampoline. The pillows were so thick and dense they were uncomfortable. But the comforters were thin, not much thicker than sheets. The hotel was very busy, and so the breakfast was a disaster to access and they were out of half of the items early. The elevator was out of order so I had to carry my heavy bags to the third floor. You can hear people walk past your room or talking outside the room.
I really enjoyed my stay at this hotel, check in and out was super easy. Stuff was super friendly. Love the free breakfast, it really helps you save money if you have a full breakfast you can last until a early dinner. Only a few min walk to park... Carpet was a little outdated.
Crazy close to Disneyland, the staff was really nice and breakfast was fantastic. Had to pay 10$ a night for parking extra which was a surprise.
Breakfast Price Location
Didn't like that we have to pay $10 a night for parking and the noise level was terrible
Friendly staff. Good value. Room was nice. Breakfast needs improvement. Ran out of forks and orange juice. Quite a long walk to Downtown Disney.
Bed was very comfortable and staff was friendly. Breakfast orange juice was very watery and they were out of forks.
We stayed at this hotel while in town for Disneyland's Half Marathon Weekend. Overall, great value for the money, clean, and proximity to Disney Parks was especially convenient. The A/C unit is a bit loud, which makes it hard to sleep or hear your tv.
Walking distance to enter the park via the Grand Californian Hotel and Downtown Disney. Good, basic hotel room to stay in close to the parks. Checked in at 11pm, walked all the way to the room with a tired wife and tired 4 year old. Room key did not work. Walked all the way back and the staff did not apologize at all. Just made a new key and said "you should be good." Small but infuriating detail. Breakfast time is a zoo.
Room was clean Separate shower and sink area a plus Included breakfast was awesome.
Bed was comfortable Had to pay $10 a day to park and they didn'thave enough parking spots. The ACTUAL didn't cool the room. The complimentary breakfast was crowded ,place was dirty and the food was awful. Asking help with direction was pitiful
We arrived EARLY and they accommodated our early check in thanks to an empty room. The room itself was clean me organized. The sheets were fresh, the mattresses soft and supportive, but the bathroom was tiny and the rugs a little worn. We enjoyed the free breakfast, though the selection is rather limited. The staff was friendly and attentive, had answers for all my questions. Even the people staying alongside us were pleasant and non-disruptive. Having stayed in the other best western's around, this by far was the best experience. I honestly have no negative reviews.
The room was very nice and the view was amazing. No complaints, we got a great deal and would stay here again.
I stayed at the Paradise Pier Hotel several times. I love how roomy it is and very relaxing! I like the view from the rooms...one side you can watch World of Color with the television playing the sounds for the show! We stay with a family of four, there is a sofa that turns into a bed. The toiletries are very nice!!! If you stay at a Disney property, you can use the special entrance from the Grand Californian. The Surfside Lounge is a bar/ snack shop you can warm up food (there is a microwave!) and pick up utensils (fork, knife, spoon or condiments). I personally like the vending machines on the ground floor..it is in a room by itself! PCH Grill is great during breakfast and looks fun at dinner time too! I whole hearted recommend staying here with everybody!! Upper level soda machines take only credit cards. Wish there was more food eateries.
Close to theme park with early entrance Very noisy, staff unappreciative of guests, staff non responsive to complaints, room service quality is mediocre.
The location is perfect and the staff is amazing. They charge for parking and the parking lot was full.
Great Location. Nice Rooms, nice features in rooms.
The decor and cleanliness, also, it was a great location No
This hotel has many thing to like about it. The staff was very professional. The room we had, the 2 queen and kitchenette, was large and I would call a top value. The free breakfast was 5 stars. Right across the street from Disneyland. 5 star experience. I didn't particularly like the $18 a night parking fee, but all together not really something to complain about.
Very clean and comfortable room, walking distance to everthing we needed. Great, friendly staff.
Nice modern renovations. Big room. Microwave. Fridge. You could hear EVERYTHING above you. Not sure if it was a guest room or maids area above us where they stored things but was very hard to sleep with all the commotion. The rooms our friends slept in were oddly shaped and cramped and they could also hear a lot of noise above them. Very thin walls! Found a few hairs in the shower and on the bed when first checked in. Could be from the maids. Hopefully not from the previous people who stayed there. Not worth it, especially after the long walks home from the parks and then you cant sleep because of all the noise. No safe in room or breakfast place or sundry to buy waters.
This place was very clean and the staff was very nice.
Clean hotel. Walking distance to Disneyland. Would stay again. Be sure to get a second floor room, the floors are thin and you can hear everything from the room above you if you are on the first floor. It was bad enough that we switched rooms.
Kyak never sent my reservation to Eden rock. I was stuck in Anaheim on a holiday weekend and they said they couldn't find me a room. Not a fan. Still waiting for my refund.
The eden roc exceeded my expectation, I was pleasantly surprised at how nice the room was. I booked this hotel last minute and while they are still under construction, the rooms were clean and had everything I needed for a good night's sleep. Would go back again. Construction
Room was newly renovated, clean and very spacious No breakfast offered. Looks like they have the facilities and offered it up at one point but now it is empty unused space.
Close to Disneyland you can either take the ART or get a taxi which we did and found it was easier and cheaper. The rooms are newly remodeled, so it's very clean, the parking lot is under construction and parking is limited. The only complaint was the maid left our door open and we when returned the door was open ajar and light was on, thankfully nothing was taken but wasn't happy about that.
Our room was sleek and modern, just like in the pictures. I didn't mind the construction in the lobby, or throughout both parking lots. As read on other reviews, there was no phone connected yet BUT they have now updated the TVs with more than two channels! :) I am more than statisfied with my stay, considering the awesome price and the newly renovated rooms. It is also a very close walk to Disneyland if you cut through the backside of the Grand Californian. LOCATION PERFECTION! Yes, I was skeptical about staying here after reading all the negative reviews, but Eden Roc is now going to be one of my top choices. With free parking, clean "wood" floors, and a friendly staff, every penny was completely worth it. The beds and upstairs floors were noisy (I had a ground floor room), but I was expecting it. Also, the office entrance is located in the further parking lot.
Close to Disneyland but not walking distance. They lied or were at very minimum were less then truthful about having a pool and a free breakfast.
I stayed at this hotel 3 years ago because of the location. Came back again for the same reason and I enjoyed their newly renovated hotel rooms. It was very clean and I highly recommend this place!
Very modern decor. Newly remodeled. Clean. Curtains fully block out sunlight for late sleepers. Location near Disney Resort is perfect! I would definitely stay there again but I'm guessing once the construction is finished the prices are going to skyrocket. Currently under construction which is why the rates are so cheap. No phone in room (due to construction) Pool wasn't open (due to construction)
The bedroom the bathroom
Walking distance to Disneyland is wonderful.
Value for money, close to Disneyland. Aircon too near the beds.
Clean rooms, friendly staff. Tight parking spaces. Good for small cars but bigger trucks/ suv's will have a really tight fit.
The staff was friendly and helpful. Great location next to Disneyland. The rooms were just OK but adequate. Cleanliness could be improved. Parking convenience is great. Shuttle service would put this hotel over the top for convenience and value. Our family would consider staying here again.
It was a short (10-15 min) walk to the Disneyland resort, which was the main purpose of our trip. They also were beginning some kind of flooring work when we were leaving, so it seems like upgrades are on the way. The room was outdated,but definitely seemed clean, which was more important to me.