Pros: the counter guys were fast and very nice. good price, easy service and a clean car with a great air conditioner.
Cons: the lady behind me in line. such a pushy, impatient white trash lady. didn't know a line works in such an establishment. I'm white, so I know what white trash looks like.
22 Aug 2016
Pros: The gentleman at the counter for pick up was awesome!
Cons: Check in was a little impersonal.
8 Dec 2016
Pros: I liked the fast and courteous service, cleanliness and very personal service. I will use ALAMO whenever I need a rental car. Thanks you very much.
Cons: Nothing at all.
26 Jan 2017
Car Problems Handled OK
Pros: SFO were VERY helpful! And the staff in Anaheim seemed nice.
Cons: Rented a small car and hit the road. About 30 miles later, headed north and far past the nearest Alamo it started to make noises in the right front corner. As far as I can tell, the fender well was dragging on the tire. I got out a few times and there didn't seem to be any damage going on. Called customer support and his only suggestion was to drive back to Anaheim (now closed) or carry on and get it checked at the next Alamo (SFO). I called the next day as the noise was louder and the customer support person suggested I get to SFO and exchange it or get my money back. He said he'd call ahead and let them know, which he apparently didn't do (SOF had NO idea what I was talking about. Anyway, SFO gave us the remainder of our money back and the trip was accomplished OK, so alls well that ends well, I guess.
13 Feb 2017
Pros: Went to pick up car. Paid in full for it.
They we're rude! Left with no car and no refund for up to 7 days
27 Feb 2017
Pros: Quick pickup and even quicker drop off.
Cons: Liked everything
19 Mar 2017
Cars here turn out to be more expensive than adver
Pros: Fast pickup
Cons: When given my car rental keys, I was told to bring it back with the same amount of gas. So that's what i did and even to a picture of it before i left the lot. Returned the vehicle with more gas and was charged a penalty because it was not enough gas. Even after explaining how i returned the car with more gas than when i received it, i was still charged extra. I was also charge extra for being an hour late on daylight savings day which happened to be my birthday so that's that.
21 Mar 2017
Pros: Price of rent in the first week is ok, When I requested an extension time for rental the price increase which is inappropriate and unfair.
Contrary, the price should be decrease in order to keep the client satisfied.
29 Mar 2017
Pros: Quick paper work and good cars.
5 Apr 2017
Great customer service
Pros: Great customer services at both pick up & drop off!
Car was clean and ready to go. A pleasure doing business with a great company.
Requested a 2nd Picture ID for a Canadian Driver's
Cons: I had to walk over from my hotel to the Hertz office for about 15 min to pick up the car when I got there and started the process I was asked for a 2nd picture ID because my driver's license was "International" and I didn't carry my passport with me as I left it in the safe inside my hotel room. They didn't even have a child booster seat in that location so I asked the attendand if I could take the car go back to my hotel get my passport then show it to someone else at the other location where I needed to pick up the seat and she refused. In the end I didn't rent with Hertz but Alamo who were 2 blocks away from my hotel and didn't ask me to show a 2nd ID.
21 Apr 2017
Worst experience EVER
Cons: The agent had already left when I arrived - 5pm. I called into customer service and the only thing that agent could tell me is "well they are closed", not giving a solution. So I asked what other locations weee nearby - and would they honor the same rate? She said no. I went to the other location and they told. E they needs 24 hours notice then tried to upsell me on a specialty car or SUV. So I went to Enterprise and got a great car at a better rate.
18 Jul 2016
Less Than Bedt
Pros: Convenient location near convention center.
Cons: Long line and slow and hectic check-in.
6 Nov 2016
Extending the rental
Pros: When I wanted to extend the rental by a day, hertz was not helpful at all. They claimed that since it was an online reservation I couldn't extend it. That I would have to come by drop off the car and then pick up another one.
In addition I ended up paying more than my rental price on kayak. The guy at check in was not helpful in explaining these charges. The guy at checkout was very helpful though!
Cons: See above
21 Feb 2017
A real sweet ride!
Pros: I liked the brand spanking new Dodge Challenger R/T. Very clean ride that got us from point a to point b with style. I actually had to refuel it with high octane eagle tears. I will rent from here again.
6 Mar 2017
They gave our car away
Cons: We went to the Hertz location for our pickup that was supposed to be $20 for the day. When we got there they informed us that they had given our car away. The only car they had left was a Mustang, and they offered it to us for $200 a night . Again, our original reservation was for TWENTY dollars a night. Poor customer service. Would not rent from them.
20 Mar 2017
Chaos was the best description for this scenario
Pros: The employees did their best.
The employee did his best but they had too many customers and I ended up with a car that I didn't need, although it was an upgrade, that day made me late to appointments I had and they seemed to value clean car rentals instead of rentals being on time. The staff was swamped and overworked because the system wasn't working properly.
I liked the upgraded car
Cons: I was late to things because of many errors that day.
i was suppose to pick up the car at 12 but didn't get it till 1230
2 Apr 2017
Cons: Long wait. Waited 1 hour 30 minutes! Over booked more than 15 people on that day. They had no cars and have them look for another rental company. Good thing that there are 2 other car rental companies near by. Oh. It was on Sunday. They close at 1 pm. only 1 person was working and 1 more joined before closing.
4 Apr 2017
Pros: Close to hotel and open early
26 Apr 2017
Pros: Drop off service to airline curbs for flying out .. showing care and overall curtesy.
Pros: The service was superb. Even though we were a couple minutes late, they were very accommodating. They even upgraded the car.
Cons: The car, a Jeep Compass, we rented wasn't very comfortable, lacked power and wasn't very ergonomic. It did get us to where we wanted to go.
9 Jan 2017
Neil Rutkowski - California Rental
Pros: The counter service was great. The car itself was great.
Cons: I booked this rental at <$100 total estimated and it was close to $400. I was put in a larger vehicle not because I requested it, but I was led to believe they were doing me a favor. I was issued an external GPS but the care was also equipped with GPS. I was told the drop-off fee to another location would be waived. I'm not sure it was. I really feel like I got upcharged under high pressure situations (raining coming into LAX) and tight time leaving SNA. If someone could review this rental, I'd be most appreciative. Thanks, Neil.
26 Apr 2017
Pros: Friendly and fast service. Very professional
22 Mar 2017
Reservation but no car avail
Cons: I made my reservation and when I checked to make sure my car was ready at 10am I was told no cars until around 4pm unless I wanted to take a 15 passenger van. I then made reservations thru Alamo and picked up my car around 11:30 am and it only had 800 miles on it. I was very pleased with Alamo but displeased with Enterprise. First time Enterprise did not have a car ready for me.
Pros: price and ease of getting the key was very quick. We did not have to wait but a few minutes before we were on our way. Probably the quickest I have ever rented a car. pick up was in Anaheim and drop off was LAX.
Cons: Car stunk like B.O. for 2 days. We had to have the windows down to air it out and prevent us from vomiting. The return service was less than informative. I was told to park in a walkway, then told by someone else that I should not have parked there. There was no formal communication that the return was checked in or if I was getting a receipt. It's not that the questions were not asked but it was either mentioned walking away from me or just plain belligerence.
10 Mar 2017
Cons: Lot attendants, despite making my presence obvious, did not approach me - I had to initiate vehicle presentation.Loca
15 Jan 2017
Pros: The minivan was ready when I arrived to pick it up. The 2016 van had 36,000 miles on it but did not have any mechanical problem.
Cons: The interior of the KIA minivan I rented for 5 days was the dirtiest of any vehicle I ever rented in more than 30 years. The carpet, seats, and windows were covered with dirt, smudge and trash. Cup holders had rotten food in them. One seat looked as if someone had thrown up on. All six of us driving from Anaheim to Phoenix and back got sick. On return, the branch manager blamed the dirtiness on "Avis Corporation". I said the branch manager is responsible for cleaning of the cars not Avis. At the end he gave me a mediocre $27 discount off of $461 rental invoice with an apology. I said apology not accepted. Overall, a very bad experience from a reputable rental company.
Cons: - Was given a car with a completely empty tank
- Smoke smell was so strong in the car that both my kids threw up
- Was charged $90 dollars at arrival (disputing this) while i returned the tank half full (while again, i was given a car with a completely empty tank
- Manager at origin (Chris - Anaheim location) was extremely rude during the whole process
I will fill a formal complaint and never rent again through Budget
3 Jun 2017
Pros: That the car had a full tank of gas and was ready to go and clean.
Cons: The associate was rude and condescending to not just me but all the customers.
28 Jun 2017
Pros: The agent was able to fix my billing issue with some creative computer work.
Cons: Agent had to fix the automatic addition of a fuel charge as I had driven very few miles; however, after I showed my receipt for gas that was purchased down the street, he fixed it. This charge is something that needs to not happen automatically, as other people may be more distracted and end up paying a lot more than they were expecting.
Pros: Convenient location near to the hotel we were staying at.
Cons: The parking lot was a bit confusing; there were cars coming and going and no clear place to park the car I took (my wife dropped me off) to pick up the new car we were renting
7 Jan 2017
Pros: The staff at this location was excellent and went out of there way to try to find the perfect vehicle for me ... and the vehicle (Lincoln Navigator) was very nice.
Cons: I had wanted a 4wd for our family ski trip to Colorado, but they could not promise that the vehicle provided on my pick-up day would be a 4wd (and it wasn't). That just doesn't seem right. They were able to find a very nice large luxury vehicle (Navigator) for me that they brought in from another location that morning ... so I had to wait a bit for it (but no big deal). Fortunately, the lack of 4wd did not become an issue on our trip.
4 Apr 2017
Best price! Excellent service!
Pros: Easy to pick up and excellent service!
Cons: Great car, easy pick up and great overall experience!