Recent reviews
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10.0
Avid
Pros: Overall good great excellent
review from
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5.2
They make their problems your problems and don't care
Pros: New car, clean
Cons: Waited 30 minutes for somebody to turn up to the office when I arrived. Told me only car available was LPG which I didn't ask for. The LPG tank in the trunk meant I couldn't fit our suitcases in the car. I was traveling with my family. Completely impractical. The attitude of the staff was take it or leave. No offer for an alternative. No contact in the days prior to warn me. Terrible customer service.
review from
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3.2
Pros: the drop off was easy.
Cons: the pickup was terrible. the price quoted was different by nearly double. none of the paperwork was ready. the reservation could not be found. the whole process was poor.
review from
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7.6
Pros: Bert easy to Find the car. Had GPS in the car while didn’t ask for it.
Cons: It was a new car with quite some scratches all over the car. Wipers didn’t work well.
review from
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8.8
Very pleased
Pros: Check in was fast and they did a great job explaining how to navigate the chaos of Incheon Airport and provided pictures and English instructions on how to get out of the airport and how to easily get back to the right spot to return the car.
Cons: This is the second car I have rented from Incheon airport, the previous one from another agency, and both needed to be refueled as soon as we left the airport. Should be full upon pickup.
review from
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8.0
Reasonable value car rental
Pros: Nice car, clean and in good condition, LPG - so cheap to run.
Cons: Staff were a bit disorganized, did not know where to find LPG nearby, car was not full of gas for pickup.
review from
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10.0
Excellent experience.
Pros: Convenient pick up and drop off at the airport. Satnav was setup in English and was a god send.
Cons: Toll roads could have been explained better.
review from
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10.0
Flexible, English Helpline, Convenient Location
Pros: Rates were good, car was a good size for the price. Pick-up / drop off a little tricky to find but right in the middle of Hongdae, much more convenient than ICN or Gimpo. Staff very helpful. AJ / Avis has an English help desk that was also open on weekends. Will use them again.
review from
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5.6
Almost impossible to pickup / drop off as an English speaker
Pros: Car was pretty decent, a little basic.
Cons: Terrible experience checking in and dropping the car off. The staff didn’t speak a word of English and couldn’t understand any question we had. It took over 45min to check in. We wanted to extend the booking for 1 day and we’re quoted a higher rate, with no leniency.
review from
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10.0
Awesome customer service
Pros: Very professional and accommodating
review from
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5.6
Long pickup process
Pros: Helpful and competent technician Ended up getting us an appropriately-sized car
Cons: Initially did not have a full-size car as reserved. Given the amount of luggage we had, a compact car was not an option (particularly with no reduction in price). Ended up getting a different model full-size car. Initially tried to charge an extra $90 for this model, but we refused to pay extra and so got that car for the same price. Ended up happy with the result, but the entire process took about 1.5 hours, despite being the only customers there.
review from
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9.2
Reasonable price, brand new car , cheap service
Pros: 1. They have full size car less than $50 per day 2. Convenient pick up place and drop off place 3. Rent brand new LPG car which is half cost fuel
Cons: My rental time was 12 pm When I went to Yangjae office, no one was there but office door was open. I called them and they said wait 5 minutes They showed up half hour later They let me rent a car After I left the office I reallized that they charged me extra money for dropping off another place without telling me I was so shame for Korean company
review from
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10.0
Avid
Pros: Overall good great excellent
review from
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8.8
Very pleased
Pros: Check in was fast and they did a great job explaining how to navigate the chaos of Incheon Airport and provided pictures and English instructions on how to get out of the airport and how to easily get back to the right spot to return the car.
Cons: This is the second car I have rented from Incheon airport, the previous one from another agency, and both needed to be refueled as soon as we left the airport. Should be full upon pickup.
review from
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10.0
Excellent experience.
Pros: Convenient pick up and drop off at the airport. Satnav was setup in English and was a god send.
Cons: Toll roads could have been explained better.
review from
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10.0
Flexible, English Helpline, Convenient Location
Pros: Rates were good, car was a good size for the price. Pick-up / drop off a little tricky to find but right in the middle of Hongdae, much more convenient than ICN or Gimpo. Staff very helpful. AJ / Avis has an English help desk that was also open on weekends. Will use them again.
review from
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10.0
Awesome customer service
Pros: Very professional and accommodating
review from
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9.2
Reasonable price, brand new car , cheap service
Pros: 1. They have full size car less than $50 per day 2. Convenient pick up place and drop off place 3. Rent brand new LPG car which is half cost fuel
Cons: My rental time was 12 pm When I went to Yangjae office, no one was there but office door was open. I called them and they said wait 5 minutes They showed up half hour later They let me rent a car After I left the office I reallized that they charged me extra money for dropping off another place without telling me I was so shame for Korean company
review from
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7.6
Pros: Bert easy to Find the car. Had GPS in the car while didn’t ask for it.
Cons: It was a new car with quite some scratches all over the car. Wipers didn’t work well.
review from
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8.0
Reasonable value car rental
Pros: Nice car, clean and in good condition, LPG - so cheap to run.
Cons: Staff were a bit disorganized, did not know where to find LPG nearby, car was not full of gas for pickup.
review from
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5.2
They make their problems your problems and don't care
Pros: New car, clean
Cons: Waited 30 minutes for somebody to turn up to the office when I arrived. Told me only car available was LPG which I didn't ask for. The LPG tank in the trunk meant I couldn't fit our suitcases in the car. I was traveling with my family. Completely impractical. The attitude of the staff was take it or leave. No offer for an alternative. No contact in the days prior to warn me. Terrible customer service.
review from
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3.2
Pros: the drop off was easy.
Cons: the pickup was terrible. the price quoted was different by nearly double. none of the paperwork was ready. the reservation could not be found. the whole process was poor.
review from
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5.6
Almost impossible to pickup / drop off as an English speaker
Pros: Car was pretty decent, a little basic.
Cons: Terrible experience checking in and dropping the car off. The staff didn’t speak a word of English and couldn’t understand any question we had. It took over 45min to check in. We wanted to extend the booking for 1 day and we’re quoted a higher rate, with no leniency.
review from
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5.6
Long pickup process
Pros: Helpful and competent technician Ended up getting us an appropriately-sized car
Cons: Initially did not have a full-size car as reserved. Given the amount of luggage we had, a compact car was not an option (particularly with no reduction in price). Ended up getting a different model full-size car. Initially tried to charge an extra $90 for this model, but we refused to pay extra and so got that car for the same price. Ended up happy with the result, but the entire process took about 1.5 hours, despite being the only customers there.
review from
