Recent reviews
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- Neutral
- Negative
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10.0
Pros: Manager extremely helpful. Absolutely brand new car, was fantastic. Updated GPS great in English
Cons: Clarify credit card/debit card policies (foreigners need credit cards / Koreans can use debit cards)
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9.6
Cons: The rental office signage in the airport terminal is not marked Avis, only its Korean partner, AJ. You have to know it's the same company.
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2.0
Pros: Literally nothing
Cons: This was the single worst customer service experience I have ever encountered anywhere. This location is a franchise and when I asked for their policies in writing they were confused and said they had nothing in writing and then forged my signature to cancel my reservation as I protested
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10.0
Cons: Great
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10.0
Pros: Friendly staff. Car was clean and in great shape. Car had excellent GPS with multiple language selection.
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8.4
Overall Okay
Pros: Nice car with a competitive price.
Cons: When I came to pick up the car, the customer service person at the counter could not speak english at all which was not helpful. Thanksfully another person with whom we were able to speak showed up and properly handled the process. The rental facility of this branch is not referenced on Google Maps. I had to use street view to be sure there actually was an Avis office at the address provided. When customers are on the booking page it would be useful to see a picture of the front window of different offices along with pin on a mini map showing the geograpical location. Then customers can select the branch they are the closest to.
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10.0
Avis car rental
Pros: the staff offers exceptional service Thank you
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10.0
Avid
Pros: Overall good great excellent
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5.2
They make their problems your problems and don't care
Pros: New car, clean
Cons: Waited 30 minutes for somebody to turn up to the office when I arrived. Told me only car available was LPG which I didn't ask for. The LPG tank in the trunk meant I couldn't fit our suitcases in the car. I was traveling with my family. Completely impractical. The attitude of the staff was take it or leave. No offer for an alternative. No contact in the days prior to warn me. Terrible customer service.
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3.2
Pros: the drop off was easy.
Cons: the pickup was terrible. the price quoted was different by nearly double. none of the paperwork was ready. the reservation could not be found. the whole process was poor.
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7.6
Pros: Bert easy to Find the car. Had GPS in the car while didn’t ask for it.
Cons: It was a new car with quite some scratches all over the car. Wipers didn’t work well.
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8.8
Very pleased
Pros: Check in was fast and they did a great job explaining how to navigate the chaos of Incheon Airport and provided pictures and English instructions on how to get out of the airport and how to easily get back to the right spot to return the car.
Cons: This is the second car I have rented from Incheon airport, the previous one from another agency, and both needed to be refueled as soon as we left the airport. Should be full upon pickup.
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10.0
Pros: Manager extremely helpful. Absolutely brand new car, was fantastic. Updated GPS great in English
Cons: Clarify credit card/debit card policies (foreigners need credit cards / Koreans can use debit cards)
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9.6
Cons: The rental office signage in the airport terminal is not marked Avis, only its Korean partner, AJ. You have to know it's the same company.
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10.0
Cons: Great
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10.0
Pros: Friendly staff. Car was clean and in great shape. Car had excellent GPS with multiple language selection.
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10.0
Avis car rental
Pros: the staff offers exceptional service Thank you
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10.0
Avid
Pros: Overall good great excellent
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8.8
Very pleased
Pros: Check in was fast and they did a great job explaining how to navigate the chaos of Incheon Airport and provided pictures and English instructions on how to get out of the airport and how to easily get back to the right spot to return the car.
Cons: This is the second car I have rented from Incheon airport, the previous one from another agency, and both needed to be refueled as soon as we left the airport. Should be full upon pickup.
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8.4
Overall Okay
Pros: Nice car with a competitive price.
Cons: When I came to pick up the car, the customer service person at the counter could not speak english at all which was not helpful. Thanksfully another person with whom we were able to speak showed up and properly handled the process. The rental facility of this branch is not referenced on Google Maps. I had to use street view to be sure there actually was an Avis office at the address provided. When customers are on the booking page it would be useful to see a picture of the front window of different offices along with pin on a mini map showing the geograpical location. Then customers can select the branch they are the closest to.
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7.6
Pros: Bert easy to Find the car. Had GPS in the car while didn’t ask for it.
Cons: It was a new car with quite some scratches all over the car. Wipers didn’t work well.
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2.0
Pros: Literally nothing
Cons: This was the single worst customer service experience I have ever encountered anywhere. This location is a franchise and when I asked for their policies in writing they were confused and said they had nothing in writing and then forged my signature to cancel my reservation as I protested
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5.2
They make their problems your problems and don't care
Pros: New car, clean
Cons: Waited 30 minutes for somebody to turn up to the office when I arrived. Told me only car available was LPG which I didn't ask for. The LPG tank in the trunk meant I couldn't fit our suitcases in the car. I was traveling with my family. Completely impractical. The attitude of the staff was take it or leave. No offer for an alternative. No contact in the days prior to warn me. Terrible customer service.
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3.2
Pros: the drop off was easy.
Cons: the pickup was terrible. the price quoted was different by nearly double. none of the paperwork was ready. the reservation could not be found. the whole process was poor.
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