Recent reviews
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- Negative
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8.4
Overall Okay
Pros: Nice car with a competitive price.
Cons: When I came to pick up the car, the customer service person at the counter could not speak english at all which was not helpful. Thanksfully another person with whom we were able to speak showed up and properly handled the process. The rental facility of this branch is not referenced on Google Maps. I had to use street view to be sure there actually was an Avis office at the address provided. When customers are on the booking page it would be useful to see a picture of the front window of different offices along with pin on a mini map showing the geograpical location. Then customers can select the branch they are the closest to.
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10.0
Avis car rental
Pros: the staff offers exceptional service Thank you
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10.0
Avid
Pros: Overall good great excellent
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5.2
They make their problems your problems and don't care
Pros: New car, clean
Cons: Waited 30 minutes for somebody to turn up to the office when I arrived. Told me only car available was LPG which I didn't ask for. The LPG tank in the trunk meant I couldn't fit our suitcases in the car. I was traveling with my family. Completely impractical. The attitude of the staff was take it or leave. No offer for an alternative. No contact in the days prior to warn me. Terrible customer service.
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3.2
Pros: the drop off was easy.
Cons: the pickup was terrible. the price quoted was different by nearly double. none of the paperwork was ready. the reservation could not be found. the whole process was poor.
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7.6
Pros: Bert easy to Find the car. Had GPS in the car while didn’t ask for it.
Cons: It was a new car with quite some scratches all over the car. Wipers didn’t work well.
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8.8
Very pleased
Pros: Check in was fast and they did a great job explaining how to navigate the chaos of Incheon Airport and provided pictures and English instructions on how to get out of the airport and how to easily get back to the right spot to return the car.
Cons: This is the second car I have rented from Incheon airport, the previous one from another agency, and both needed to be refueled as soon as we left the airport. Should be full upon pickup.
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8.0
Reasonable value car rental
Pros: Nice car, clean and in good condition, LPG - so cheap to run.
Cons: Staff were a bit disorganized, did not know where to find LPG nearby, car was not full of gas for pickup.
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10.0
Excellent experience.
Pros: Convenient pick up and drop off at the airport. Satnav was setup in English and was a god send.
Cons: Toll roads could have been explained better.
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10.0
Flexible, English Helpline, Convenient Location
Pros: Rates were good, car was a good size for the price. Pick-up / drop off a little tricky to find but right in the middle of Hongdae, much more convenient than ICN or Gimpo. Staff very helpful. AJ / Avis has an English help desk that was also open on weekends. Will use them again.
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5.6
Almost impossible to pickup / drop off as an English speaker
Pros: Car was pretty decent, a little basic.
Cons: Terrible experience checking in and dropping the car off. The staff didn’t speak a word of English and couldn’t understand any question we had. It took over 45min to check in. We wanted to extend the booking for 1 day and we’re quoted a higher rate, with no leniency.
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10.0
Awesome customer service
Pros: Very professional and accommodating
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10.0
Avis car rental
Pros: the staff offers exceptional service Thank you
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10.0
Avid
Pros: Overall good great excellent
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8.8
Very pleased
Pros: Check in was fast and they did a great job explaining how to navigate the chaos of Incheon Airport and provided pictures and English instructions on how to get out of the airport and how to easily get back to the right spot to return the car.
Cons: This is the second car I have rented from Incheon airport, the previous one from another agency, and both needed to be refueled as soon as we left the airport. Should be full upon pickup.
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10.0
Excellent experience.
Pros: Convenient pick up and drop off at the airport. Satnav was setup in English and was a god send.
Cons: Toll roads could have been explained better.
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10.0
Flexible, English Helpline, Convenient Location
Pros: Rates were good, car was a good size for the price. Pick-up / drop off a little tricky to find but right in the middle of Hongdae, much more convenient than ICN or Gimpo. Staff very helpful. AJ / Avis has an English help desk that was also open on weekends. Will use them again.
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10.0
Awesome customer service
Pros: Very professional and accommodating
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8.4
Overall Okay
Pros: Nice car with a competitive price.
Cons: When I came to pick up the car, the customer service person at the counter could not speak english at all which was not helpful. Thanksfully another person with whom we were able to speak showed up and properly handled the process. The rental facility of this branch is not referenced on Google Maps. I had to use street view to be sure there actually was an Avis office at the address provided. When customers are on the booking page it would be useful to see a picture of the front window of different offices along with pin on a mini map showing the geograpical location. Then customers can select the branch they are the closest to.
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7.6
Pros: Bert easy to Find the car. Had GPS in the car while didn’t ask for it.
Cons: It was a new car with quite some scratches all over the car. Wipers didn’t work well.
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8.0
Reasonable value car rental
Pros: Nice car, clean and in good condition, LPG - so cheap to run.
Cons: Staff were a bit disorganized, did not know where to find LPG nearby, car was not full of gas for pickup.
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5.2
They make their problems your problems and don't care
Pros: New car, clean
Cons: Waited 30 minutes for somebody to turn up to the office when I arrived. Told me only car available was LPG which I didn't ask for. The LPG tank in the trunk meant I couldn't fit our suitcases in the car. I was traveling with my family. Completely impractical. The attitude of the staff was take it or leave. No offer for an alternative. No contact in the days prior to warn me. Terrible customer service.
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3.2
Pros: the drop off was easy.
Cons: the pickup was terrible. the price quoted was different by nearly double. none of the paperwork was ready. the reservation could not be found. the whole process was poor.
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5.6
Almost impossible to pickup / drop off as an English speaker
Pros: Car was pretty decent, a little basic.
Cons: Terrible experience checking in and dropping the car off. The staff didn’t speak a word of English and couldn’t understand any question we had. It took over 45min to check in. We wanted to extend the booking for 1 day and we’re quoted a higher rate, with no leniency.
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