Amman hotels

Its not 5 star hotel max 1 star hotel,no service not clean and very bad staff

i think this hotel is highly overrated, we went there during the holiday, most of the facilities were closed... there were lack of coordination between staff, we had reservations for 2 rooms, but when we got there they only had one, and the receptionist started yelling that there is no other reservation, and when we showed the confirmation she started appologizing...they charge about 20 JD for the breakfast that wouldn't cost more than 2 JD, they dont even have juice or fresh mint tea in the "Royal CLUB' which is 50 JD more than the dulex room ..

The reason I stayed in this hotel was that the conference I came to attend was held in this hotel. I booked Club Room and was upgraded to Business Suite. The suite was in the 24th floor and has everything I needed during my 1 night/2 days business trip - nice view. Nothing major at all. If there is onething I felt a bit irrelevant, it was the car parking although available, not up to a 5star hotel level. I expect LCD TV in rooms of such hotel and especially such suite instead of the normal television that is dated long time ago.

The reservation made through booking.com went through smoothly and as selected on the website. You have to wait in line to check in!

clean and comfortable

There is no any free time to the internet for guset such as business center or in the rooms , its all in charge .

Food at the Lebanese restaurant. Handling of complaint. A little disorganised

Location was good and the hotel have all functions but unfortunately the services were not upto Sheraton as we all know. With this room rate I was expecting better than this. The services over all does not reflect Sheraton as a world class hospitality brand. I strongly recommend more intensive training sessions for the hotel GM and the rest of staff on how to treat multi national guests.

Rooms are spacious. Good and friendly service generally (and usually). I had the longest check in ever; 30mins, too long for a 2am check-in! They quoted me a higher price than originally booked. The room was smelly so they downgraded me, and I didn't get the promised upgrade for the rest of my stay. During check-out the price in my invoice was higher. I was then charged again on my credit card for a mistake after my departure!

quality was as I would expect from a sheraton

I frequently travel and this was one of the worst experiences I had. Extremely rude management, that refuses to accommodate even the simplest request (look up my Marriott rewards number). I recommend staying at the Intercon next time.

Room service is very slow make call several time to fullfil your request Location is remote and not friendly

There was avery large party one night. It appeared to be a very expensive party of influental people. The noise was extremely loud in my ninth-floor room. The staff moved me to a room on the other side of the hotel that was quiet. Several guests were upset about the noise. Also, the temperature in the rooms is centrally controlled and is kept too warm.

In Jordan hotels at check-in all the luggages are scanned - this is very good and make us feel safe.

Leaving The bathroom was filthy, the room smelled of smoke, there were mulitiple weddings with loud music, unruly guests until wee hours, I asked for an internet cable upon checkin-again with bell boy-and again walked down and asked at front desk for a cable. They told me they will have one sent right up! I never did get a cable!! No inroom drinking water supplied. Bar staff so rude, I left!

the hotel not like befor

The beds & specially the pillows were very comfortable. A welcome rest after a long flight into Amman. The service at the French quarter pub was not great.

swimming pool The hotel were woundering about the price i got and they were not helpfull in thier service. I had to change my sweet due to so many problems in water, electrical and air conditioning systems.

Room is spacious, lobby is nice and breakfast buffet is excellent. Bathrooms need renovation.

Nothing Everything

The bath are not clean in the rooms and old

the location of the hotel the room service was really bad. the sheets had some blood stains when i arrived and the pillows were extremly not comfortable. for a five star hotel they should have other types of pillows. The room service said to me they are all out and we can not get you another type

nothing every thing starting from the reception

The location is perfect. Nice rooms, clean, easy to park the car Security checking is irritating, no free wifi, swiing pool was not open.

location,food & staff helpness. too much security check at the entrance every time.

Very poor erea. Not very clean. Extremely dated.

rooms aigned to me were old

lobby no

na

Good location No value for money and 40% cheaper rates than booking.com when locally booked tv channels bad: mbc2 frozen picture for 3 days, Deutsche Welle distorted sound. When I checked in, antenna cable was defective, had to be replaced.

Spacious rooms very poor entertainment system, the TV chanels was'nt clear all the time an they only had the free chanels no decent movie chanels were available. The internet system was'nt working also.

suited for business trip

everything is ok accept 2 things price is not as in site they add 20 jod they said tax per night and its very noisy there is constractions in high floors from 8am start diging till afternoon it was so bad noisey noisey noisy

The breakfast & swimming pool Hall between rooms it is an ols hotel need to renew many things or upgrade!

it is relatively a quite clean hotel with nice staff.