Overview

Chelsea Hotel, Toronto

33 Gerrard Street West, Toronto, ON, Canada
+1 416 595 1975

RM 516+

Overall guest ratings

7.6/10 Good
Based on 11,380 reviews

Review highlights

  • 9.2
  • 8.7
  • 5.2
  • 4.9

Good to know

  • Great shopping

Nearby

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    About

    Location.

    Towering 27 stories over downtown Toronto, Ontario, Canada, the Chelsea Hotel, Toronto sits 1 block from the historic Canon Theatre and College Subway Station. The hotel is 2 blocks from the Toronto Eaton Centre and the Elgin Theatre. The University of Toronto, along with the scenic green grasses of Queen's Park, can be found 3 blocks away. The hotel is close to trendy shopping and entertainment districts. The Chelsea Hotel, Toronto has partnerships with CanStage, Soulpepper Theatre, Canadian National Exhibition, and CN Tower, and can arrange tickets for guests.

    Hotel Features.

    The Chelsea Hotel, Toronto is home to an arcade room featuring pinball, football, air hockey and a pool table. The hotel also offers full and half-day supervised activities for children ages 5-12. Several dining options can be found at the Chelsea Hotel, Toronto. Let off some steam in the hotel's fitness facility. Complimentary wireless Internet access is available in public areas.

    Guestrooms.

    The 1,590 guestrooms at the Chelsea Hotel, Toronto are housed in two, 27-story towers. All the brightly-decorated guestrooms feature satellite television, multi-line telephones, complimentary wired (high-speed) Internet access, complimentary toiletries, complimentary newspapers, and coffeemakers. Bathrobes are also available, on request.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Game room
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Terrace/Patio
    • Child-friendly
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Long-term parking (surcharge)
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.6 Good
    Based on 11,380 reviews
    • 9.2 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      9.7 "Easily accessible by car, said 97%."
      10.0 "100% thought it was easy to get to the train station."
    • 8.7 "Very nice wellness & sports facilities."
      9.0 "top-notch fitness area, thought 90%."
      8.6 "86% loved the sauna."
    • 7.9 "Good pool."
    • 7.8 "Good service."
      7.9 "79% said the concierge service was amazing."
      9.8 "98% said the recreation staff was great."
      10.0 "Excellent childcare, thought 100%."
      7.5 "75% were happy with the shuttle service."
    • 5.5 "Breakfast is mediocre."
    • 5.2 "Rooms are ok."
      5.7 "Only 57% said rooms were clean enough."
      5.3 "Only 53% found the balcony ok."
    • 4.9 "Value below average."
      3.0 "70% said the breakfast was too expensive."
      2.2 "The price was too high for 78%."
    • 4.2 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
      1.0 "90% complained about the elevator."
      4.7 "For 53%, the lobby entrance was sub-standard."
      1.8 "82% thought the facilities needed updating."
      3.1 "69% didn't like the architecture."
    • 2.8 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
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    Overall rating

    7.8 Good
    Based on 4,665 reviews
    • 9.0 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      9.6 "Easily accessible by car, said 96%."
    • 8.8 "Very nice wellness & sports facilities."
      9.2 "top-notch fitness area, thought 92%."
      8.6 "86% loved the sauna."
    • 8.0 "Pool is good."
    • 7.5 "Good service."
      8.1 "81% said the concierge service was amazing."
      9.9 "99% said the recreation staff was great."
    • 5.5 "Rooms are ok."
      5.3 "Only 53% said rooms were clean enough."
      5.2 "Only 52% found the balcony ok."
    • 5.4 "Breakfast is mediocre."
    • 4.5 "Value below average."
      3.4 "66% said the breakfast was too expensive."
      2.3 "The price was too high for 77%."
    • 4.4 "Bad amenities."
      4.4 "56% thought the building wasn't nice."
      0.9 "91% complained about the elevator."
      4.6 "For 54%, the lobby entrance was sub-standard."
      2.0 "80% thought the facilities needed updating."
      3.4 "66% didn't like the architecture."
    • 2.8 "Disappointing internet connection."
      1.8 "82% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    Based on 4,210 reviews
    • 8.9 "Location is great."
      9.7 "97% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      9.8 "Easily accessible by car, said 98%."
    • 8.6 "Very nice wellness & sports facilities."
      8.8 "top-notch fitness area, thought 88%."
    • 7.7 "Good service."
      8.8 "88% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
      9.9 "99% said the recreation staff was great."
      7.7 "77% said the concierge service was amazing."
      10.0 "Excellent childcare, thought 100%."
    • 7.2 "Good pool."
    • 4.9 "Breakfast is below average."
      3.2 "68% said the breakfast was too expensive."
    • 4.4 "Rooms are not good."
      4.9 "51% said rooms were dirty."
      2.9 "71% said rooms were small."
      1.9 "81% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
      1.5 "For 85%, the rooms looked old."
      4.1 "59% were disappointed with the minibar."
      1.8 "Air conditioning was criticized by 82%."
      2.7 "73% found problems with the furniture."
      1.0 "90% criticized the small bathroom."
      4.2 "58% were unsatisfied with the kitchenette."
      2.0 "80% said the bathroom was dirty."
      2.5 "75% thought the tv was sub-standard."
      2.7 "73% had problems with the shower."
    • 4.0 "Bad amenities."
      3.2 "68% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
      4.4 "For 56%, the lobby entrance was sub-standard."
      1.8 "82% thought the facilities needed updating."
      3.1 "69% didn't like the architecture."
    • 4.0 "Value below average."
      3.2 "68% said the breakfast was too expensive."
      2.1 "The price was too high for 79%."
    • 3.4 "Vibe wasn't good."
      1.9 "81% criticized the unstylish hotel."
      4.4 "For 56%, the lobby entrance was sub-standard."
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    Overall rating

    7.2 Good
    Based on 910 reviews
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "Easily accessible by car, said 97%."
      10.0 "Near to public transport, according to 100%."
    • 8.7 "Very nice wellness & sports facilities."
      8.9 "top-notch fitness area, thought 89%."
    • 8.2 "Pool is good."
    • 7.9 "Good service."
      7.2 "72% thought the service was very professional."
    • 5.4 "Breakfast is mediocre."
    • 5.3 "Average value."
    • 4.3 "Bad amenities."
      4.1 "59% thought the building wasn't nice."
      4.9 "For 51%, the lobby entrance was sub-standard."
      1.1 "89% complained about the elevator."
      1.7 "83% thought the facilities needed updating."
    • 4.2 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      3.5 "65% said rooms were small."
      1.4 "For 86%, the rooms looked old."
      1.4 "86% thought they were poorly maintained."
      1.8 "82% said the bathroom was dirty."
      1.0 "90% criticized the small bathroom."
      2.6 "74% thought the tv was sub-standard."
      3.1 "69% had problems with the shower."
    • 3.6 "Vibe wasn't good."
      1.6 "84% criticized the unstylish hotel."
      4.9 "For 51%, the lobby entrance was sub-standard."
    • 2.6 "Disappointing internet connection."
      1.6 "84% said the wifi quality was bad."
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    Overall rating

    7.6 Good
    Based on 1,593 reviews
    • 9.0 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.9 "Very nice wellness & sports facilities."
      9.2 "top-notch fitness area, thought 92%."
    • 8.2 "Pool is good."
    • 6.9 "Service is ok."
      5.7 "57% said the reception staff was ok."
      6.7 "Housekeeping was ok, according to 67%."
    • 5.6 "Breakfast is mediocre."
    • 5.0 "Rooms are ok."
      5.2 "Only 52% said rooms were clean enough."
      5.0 "Only 50% found the balcony ok."
    • 4.5 "Value below average."
      3.3 "67% said the breakfast was too expensive."
      1.9 "The price was too high for 81%."
    • 3.5 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
      4.1 "For 59%, the lobby entrance was sub-standard."
      0.9 "91% complained about the elevator."
      1.5 "85% thought the facilities needed updating."
    • 2.7 "Horrible vibe."
      1.5 "85% criticized the unstylish hotel."
      4.1 "For 59%, the lobby entrance was sub-standard."
    • 2.5 "Disappointing internet connection."
      1.8 "82% said the wifi quality was bad."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Great shopping"
    data provided by TrustYou

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