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the rooms the brassere the location
Good location and staff were friendly Very stained carpet and mildrew in the bathroom. Outdated decor with a lift that accepts 3 people, waited 10 minutes in the morning and walked. Expensive at £139 plus £9 to park.
Lifts are very small (perhaps accomodating 2 people and luggage) On this occasion and a previous visit 1 of the 2 lifts was under repair which meant we had to lug our cases down to reception from the 7th floor. Not ideal.
Position excellent-very important as we travelled by train.
Comfort, good location, friendliness of staff, ease of parking, view from room None
Clean, confortable room with friendly staff
Location and free parking. Both were conveinient for my business trip Room was not 'Superior' and was told by staff that 'All our rooms are superior'
value for money
Ideally positioned in centre. Clean Quite and comfortable.Bedroom and leisue facilities excellent Staff helpful well worth £10.00 per room more than travelodge would definately recommend Oh and free parking in city centre priceless!
Really nice hotel with friendly staff. Very close to town centre and easy to get to by road. Lovely warm, clean rooms and comfy beds. Would definitely stay again. none
Closeness to city centre and train station the lifts were bad! very slow! and hairdryer was not user friendly. needed a plug socket beside bed and underneath dressing table.
Very comfortable well designed, stylish room.
Staff very helpful. Extremely good location. Room not ready despite arriving after the check in time
all in all the hotel staff were helpful Yes i paid for this hotel for a friend to stay in who came down from London she checked in very late, when she eventually, unpacked i meet her or a drink to go over the following days proceedings in court, I left to my home and received a call telling me that she had went to use the bath room and found a condom floating in the toilet, Due to the late hour she wished not to cause any problems.I apologised to her and said i will take this up as soon as i can. I am sure this is an oversight but still very embarrassing for me as i had paid and booked this hotel for a friend who was down to give me support and evidence while my court case was on going. Regards Mr Scott
Location was easy to find. Hotel reception staff were excellent, especially as they had no notice of my booking
Helpfulness of staff.Comfortable beds and exellent food. Limited tv channels.
Courteous staff and a lovely room. Very clean and the bed was really comfy. Was not able to use the phone in the room without a credit card (I wanted to pay cash).
The staff and food at the Bar was very good (see note below) about the Restaurant. Evening Food at the Restaurant was appalling. It's a shame that there is no lounge area overlooking the sea.
Excellent room with views over the marina. Particularly liked the terraced area overlooking the beach. Service in the restaurant could be improved.
Efficiency, restaurant staff charming Food offering pedestrian
The swimming pool The milk allocation for the in room tea / coffee was a bit stingey.
Comfortable bed, nice decor, no carpet on floor, reasonable price.
Convenient and clean. Felt like a better hotel than it really was. Unusually uncomfortable bed. Felt worn out and in need of replacement.
It was quite close to the area of Swansea I wanted No comlaints
location Sub standard accomodation - poor state of repair - cold room
The room was lovely and very modern. No.
Clean, modern and bright feel to hotel. Comfortable bed and everything we needed . The staff were friendly and helpful. Good location and I agree about Park and Ride should be more advertised - excellent service to centre of Swansea. Reception area was a bit too open and too close to the bar, I would prefer a more private lobby area.
The price of the room only was reasonable. Extremely dissatisfied with breakfast, It was cold, the bacon over-cooked and not value for money.
It was a nice hotel apart from the fact that it was freezing cold! My wife and I had to keep our coats on in the restaurant as we waited an eternity for our meal.
Not very clean. Staff mostly indifferent with one member very ignorant & rude. Food supposed to be available till 10 but most of menu not available at 9 on our first night,tried breakfast following morning but ate out after that. Will stay elsewhere next time we go to Swansea
Excellent breakfast. Staff polite Some noise from bar area on one night only. Room was on top floor above reception area.
The noisy music
room excellent and all arwas of hotel very good it was a pleasure to have the choice of a full english breakfast surrounding area a bit like a building site but this will be rectified soon a bit confusing finding way into car park
Clean. Brand new hotel. Good Breakfast choice T.V. in room good
I enjoyed the relaxed yet professional atmosphere of the hotel The service for breakfast on the Saturday morning was poor, I had to ask for plates on the hot plate and the table next to us was empty for a long while and had not been cleared the whole time we dined.
Fantastic hotel with excellent service
The room was spacious and the gym facilities were excellent. The breakfast had a wide selection of hot and cold food. There was a constant noise from the air conditioning/heating even though it was not switched on - solved only by disabling the power. The pub had run out of bitter and half of its menu was off. We ordered fish and chips but were given fries - the food was basic to say the least. In the restaurant we ordered a medium-rare steak which was well-done and took 30 minutes to arrive. The restaurant was closed on Sunday evening, not what I expect from a 4 star hotel. There was a lack of visitor information in the room and hotel reception, e.g. no town centre map.
Appreciated coffee shop and excellent gym facilities
It was easy to navigate all areas & the staff were very helpful
Easy going but lively. It buzzed with people who all seemed to be enjoying their stay whether for business or pleasure.
The room was very spacious. The staff on the desk when we checked were not very helpful, it was very rushed and I didn't get a satisfactory answer to a payment query I had.
Good location close to shops and amenities.Quite modern downstairs with good reception area and bar area. As there were numerous problems from the moment we arrived on Sunday until our departure on Monday straight after breakfast ; we are disappointed that you do not wish to know by providing a box to air our grievances. You will therefore only glean half of the information and as a result not obtain a true reflection on our stay.
We had a major problem unrelated to the hotel and the staff acted above and beyond the call of their duty to assist us, even using their own car and knowledge of the local area. Truly marvellous customer service.
Dinner, menu very good, experience not so good. Breakfast, quality of cooked breakfast was very good.
staff were very friendly and helpful, food was nice, catered very well for the wedding. nice room and views and very clean. tv was fuzzy and had poor signal on some channels, breakfast was poorly organized and many had to wait a long time to be served, room was too hot.
The staff were very pleasent and friendly cant fault nothing enjoyed my stay there very much would come again.
i only stayed 1 night and found the room fine, the breakfast was good. very close to train station which was a bonus as i needed to use the train. the £75 per room per night was a little high. there were some unsavoury characters hanging around the hotel bar.
Hotel was in the centre of Swansea and very close to the railway station ansd shops and restaurants. Hotel was very warm and air conditioning could not be controlled from our room.
it was central close to the shops and bars but far enough away to enjoy some peace and quiet there was only one thing that spoiled it the person staying in the next room started playing loud music at 6am and it took staff 2 and a half hours to get them to stop
Modern look, location A bit noisy outside. Air-con kept turning on and off when it was switched on.
Staff very friendly and helpful.
Clean & Friendly Parking can be difficult
A friendly welcome and helpful staff with spotlessly clean accommodation. The bed was a bit hard and the shower a bit weak.
The staff were very friendly and made us feel very welcome from the moment we arrived. The food was lovely. The hotel itself had such a homely feel to it. A home away from home. I can't think of one bad point to write about!
Spotless: Friendly:Helpful: Excellent facilities. None
Very homely and welcomeing. Rooms are massive and clean. Great service. Inside the kettle was scummy.
Excellent service, room and breakfast. Felt very welcome, a home away from home. Nothing, everything was excellent.
Very friendly staff and good location. Breakfast was great as well
The hotel staff was friendly and with very good servies. The room was very nice, comfortable and clean. It was a very god hotel that I and my familiy will coming back to soon. I like everything.
I think that the Alexander is one of the best hotels in England. It's extremely clean and the breakfast is simply delicious.
The proprieters were courteous, helpful and friendly. The hotel was very comfortable and clean and everthing was provided even phone chargers and umberellas! Just a little bit too far away from the centre of Swansea.
Just a great place to stay Needs to have free wifi.
comfortable and clean. attentative staff and good food
Friendly clean and helpful None
Clean, staff great, room good value for money. My room was so noisy I had to get moved in the night! The room I was in was too near to the local night club. Breakfast too expensive! They forgot to valet my room during the 2 nights I was there, but sorted out fresh towels as soon as I highlighted it!
Very noisy on saturday night from bars and clubs down below. Also noisy male guests next door.
grate location parking friendly staff bars shoping will come back . all ok
Handy parking next to hoel and reasonable priced.Basic and very clean.staff friendly. nothing
The freindly greetinng, cleanliness off room and the quietnesss to say it was on a street renound for its nightlife.
Centrally situated, very good breakfast The cleaning lady kept forgetting to check the bathroom, very noisy especially at Saturday night when drunk young people kept coming all night long, yelling at the corridor
They provided a cotbed and a highchair free of charge and had it all ready for us when we arrived and at breakfast times
The attention to detail was faultless , the staff were very friendly, the location was excellent and there were no external disturbances There was nothing to fault
Nice location on the Mumbles. Affordable prices. Bedroom and bathroom were small. No lounge for reading the paper, waiting for fellow guests etc.
position and parking
Dylan Thomas House is a work of art and you will never forget your stay. As soon as you cross the threshold you step back into Edwardian times and every room is truly fascinating. It is still a very comfortable hotel but also a truly different and memorable experience.
It was very homey None
The warmth of the welcome, the fact that the house had been restored to its Edwardian origins with painstaking detail .... and the fact that it was Dylan Thomas's birthplace and family home. The proprietor had left lots of excellent information and books to bring Dylan Thomas 'back to life'. The 'hotel' was really good. The only reservation I have is the pricing policy. We paid £300 for 3 nights for the entire 4 bedroomed house, yet there was also a charge per person if we exceeded 2 adults. This is very confusing! I think the charge should either be based on rental of the property, or price per person - not both!
It was a wonderful experience of days gone by. The children thought it was fantastic as it was like a museum without the barriers!
The smell of bathroom coverd the room and the corridor.
Bath No heating not working tears in carpets
The bar was excellent and the staff, in particular the F & B staff were particularly good and helpful. Breakfast choice could be improved e.g. no option to cooked breakfast
The location was ideal for what I wanted.
A very relaxing and enjoyable overnight stay, staff at desk very helpful. no
We were satisfied with all aspects of our stay No dislikes
Quiet and comfortable room Hot breakfast left under hot lamps too long - suspected cause of stomach upset
This was our first stay at a Mercure, and we would definitely stay again. The staff were friendly, the rooms clean and tidy with really comfortable beds and the food in the restaurant was excellent, and we could use our Tastecard. No lift!
Good clean comfortable hotel with friendly staff
I was woken at 5pm by banging sounds above my room. Sounded like the Gym!!!!
Leaving! The queen sized bed (should have been a double), the poor food, the dirty carpets, the mouldy curtains and windows.
The meals wer tasty, well presented and good value for money
easy to find-good location near to motorway.quick check in.lovely quiet room with a really comfortable bed,good breakfast selection.very pleased with the price we payed. good selection at breakfast.
The spa was very good , The food in the restaruant was very bland , nicely presented with good waitress staff but the food had no taste., I am sure it was a one off though as I have heard the food is normally good
Lovely big room, lots of space to work. Spa was a bonus and managed to get an excellent deal on the price
food fantastic, staff very helpful
Comfortable room with good view, good pool, sauna etc., nice breakfast
Room was great and location was easy to get to motorway breakfast on first morning was sloppy and disgusting. Spa was okay, could have done without the cheek from one of the staff.
Very clean hotel, food was excellent The view from our room was not very nice, but they are attempting to improve this at we could see JCB's outside our window.
Comfortable room, very pleasant staff. Area, Good food, Easy parking. Having to get wet going between the annex and dining room as it was raining very hard. Water in swimming pool a little too cold.
Pleaseant surroundings, excellent service, and good food in restaurant
Staff friendly and accommadating Laser card not accepted for payment
Good accommodation Very understaffed. Service at breakfast was very poor although the food was fine when it eventually arrived.
The staff were very helpful, understanding and flexible (I ordered 2 courses at dinner but then changed my mind and just had starter as was not feeling very well - staff were very nice about it, no problem, and only charged us a very small amount for the starter). They also gave us good advice about nice things to do during our stay in the Mumbles. I think our room was maybe near the kitchen, but a very loud humming noise kept starting and stopping all evening up until almost midnight, not possible to sleep through it.
The room offered great space and comfort for the price and easily catered for our 5 person family the fire doors caused some health and safety issues for our 3 and 5 year old
Friendly staff, giving local relevant and personal advice on places to eat and buy surf gear.
The bath was lovely and location was good - near to Mumbles and Caswell bay The Tv was difficult to control - decor of the room dated - top of kettle dirty and the room could have been dusted - there was a wedding party on the night of our stay who were very loud until about 1.00 am so we had limited sleep - their rubbish - broken glass bottles, fag butts, empty cans were all around the entrance in the morning when we went in for breakfast. The breakfast service however had to be the worst experience as the staff were slow to seat us - there was mess everywhere from previous guests and the staff seemed unaware of the need for speed, a chap in particular would take one dirty thing out at a time or go to the kitchen empty handed where he could have multitask - we asked for coffee but then had to wait for milk, there was a few juice varieties to choose but no clean glasses - no fresh coffee on offer. The cooked breakfast was nice although the order incomplete. Other guests were also unhappy having to wait for toast and then giving up - general attitude of staff serving was not good. I think the management should take these comments on board to improve this service regardless of wether the hotel had many guess to stay - more staff who had adequate training should have been on duty to cope with the demand.