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Customer Service, room was awesome
Nice room design. Good reception team There is no place to held a meeting with guests in the lobby. For a hotel of that class the lobby is poor. There a special stage in the lobby reserved for VIP customers. This is not good.
Location near the train station is very convenient The wifi is a ridiculous joke -- very slow, drops constantly, and when I asked the front desk attendant for a room with good service, she put me in the room furthest from the server. I had to stand in the hallway to reconnect, repeatedly.
€35 for a toasted sandwich in the bar at night......
had very high expectation from it before we arrived due to its history & the introduction from the guide book. unfortunately it turned out that we only liked the location of it. the management. stayed there for two days. toilet paper was almost out in the first day, but no additional was added. we had to ask for it by ourselves the next morning after running out of it. The heater didn't really work in the first day, either, even though it was fixed the next day after we notified the front desk during the night. The guy taking care of the problem at 4:00am after we were awoke by the cold temperature didn't seem to feel sorry about the situation. maybe we were being too polite during that time? obviously something wrong with the management of this hotel.
Very centrally located, neat and clean it must be possible to go to the room before 15.00
Central location. The Steigenberger Graf Zeppelin had lost my booking/reservation. It took me 30 minutes to check-in. When checking-out reservation was lost again. Amazing for a 5-star hotel: no room service from 10pm to 6am.
I feel it is totally overpriced in comparison to other five star hotels. The rooms are smal. The TV is in a position were you cannot sit in bed on watch it comfortably.(TV being on the side of the bed, not at the feet end of it)
Location - great for the shops and the railway station. Very friendly staff - both the cleaning staff and those on the front desk. We waited in the bar inside the foyer to be served a drink but the waiter didn't serve us - not really a problem as we went into the very friendly zeppelinos bar, which was part of the hotel, instead, but disappointing that the waiter didn't see us.
Location is very good near the main station Price very high, they asked for more money to get a twin bed room instead of Double.
the staff at check-in on April 30th was very helpful, available and smiling. everything was on the top of excellence: spa, massage, room, a few steps from city center, closed parking, and the best buffet breakfast I ever seen. I will definitively come back! the staff at the check-out on May 1st did not pay attention to us, not even a smile, very cold and not interested in asking us if we had a pleasant stay. I felt like I was not an interesting customer because I had a good deal on internet. it was sad to leave like this after a so beautiful (too short) stay.
It was the perfect choice. Everything was fine.
spa area cost of water!! I do also think that the rates are very expensive
The price we paid for a five star hotel was an absolute bargain. We stayed for 5 nights and can have no complaints at all. Location is excellent - it was handy for the city centre, the main station and the underground. Rooms were spacious, very quiet and immaculate. I really can't fault it.
Great Location and very comfortable. Large modern rooms and friendly staff.
everything - superior hotel, exceptionally friendly and helpful staff, faultlessly clean room good facilities.
Room service Reception not very friendly. Location of the hotel is not good.
Absolutely perfect service; friendly, knowledgeable, timely. Concierge even programmed our rental car GPS for our trip to the airport!
location, comfort and smiling face of staff
the service is outstanding the hotel is a bit dated
The location is excellent - a 10 minute walk to the train station and situated facing onto the Stuttgart Schlossgarten adjacent to many historical sites within an easy walk. The staff were friendly and helpful almost beyond belief - possibly the best I have experienced in my travels. Excellent breakfast service with a dining view over the grounds of the Schlossgarten. Internet access is very expensive (27 Euro for 24 hours access). The room was rather small for the price.
The staff was helpful and kind. The location was wonderful. I was hoping for a bit more luxury from a five star hotel.
The morning buffet, the wine store, staff and the room. Location was excellent.
Good Location, Excellence Service and value of money.
Very helpfull staff, lovely hotel, ideal location The only thing that I can really fault is from the outside it's not the most attractive hotel, but I don't suppose there is much that can be done about this.
breakfast and the bar we asked a no smoking room and received first one with a very bed smell, and after we received a room without heating, near the heater was a broken glass(hidden)?
service and staff and location
Excellent location, great views, luxurious property, and very helpful staff.
Very clean, updated bathrooms, beds were comfortable, staff was very helpful
Close to station, helpful staff, clean and reasonably comfortable. No complaints.
It was very easy to walk to interesting areas of the city, and close to the Hauptbahnhof.
Excellent location close to Hauptbanhof, nice clean rooms and a breakfast that really stand out!
Good location close to the train station and the pedestrian mall. Excellent breakfast. Room was modern but very small with a single bed.
The rooms are clean but somehow old.Although bath rooms are renovated.Its location is really good to access to train main station in 1-2 minute walk.Breakfast also is acceptable. There is no free wifi in the room.Also there is limited English channels in the TV. There is no safe in all rooms but it is available at the reception.
Hotel is at the heart of the city but the rooms are quiet. Clean rooms and satisfactory breakfast buffet. Rooms are small and shower could be better.
The location was perfect. Didn't like the breakfast that much...
The covenience for parking, ease of check out, breakfast at 6 - I had plane to catch at 8, central location. No smile from reception staff.
Location (very close to central railway station, underground, restaurants, shops); good level continental breakfast; quiet room Smoke smell in a non-smoking room
Early closing of Café Espresso
Comfortable hotel with good facilities. Helpful staff. Air conditioning didn't work, so room very warm. At 250 Euros (excluding breakfast) it's ridiculous that you aren't offered free internet access (this is charged separately).
The room was great and it was a smoking bar in the reception
The quality of the hotel was obvious when we arrived. There was an initial problem at reception as they were fully booked and had trouble getting us a room. This was despite booking 7 months in advance. However, it was quickly sorted and we were given an upgrade. The room was excellent and the location very handy for where we wanted to go. As above, there was an initial problem at reception as they were fully booked and had trouble getting us a room. This was despite booking 7 months in advance. However, it was quickly sorted and we were given an upgrade. We didn't consider breakfast as we thought it too expensive. Overall though everything else was very good.
overall facility and services were very luxurious
We enjoyed our stay in the hotel. The suite was very spacious and clean; hotel staff very friendly and helpful. Location - quite central.
staff and cleanliness
Efficiet reception despite heavy conference traffic, and a very nice hotel for the weekend The bathroom drain made odd nioses and it turns out the room next door had waste water coming up through the drain
Piano bar long walk to second bedroom block
the pool and sauna were not comfortable and big enough for the such big hotel
The location of the Hotel is excellent, if one wants to visit the Christmas Market. Also, being very close to the transit system, allows one to visit the Mercedes and Porsche Museums. Another plus is that the Hotel restaurant has excellent food and the front desk staff are very helpful. Room was clean and bright No elevator.
the staff was super friendly and the hotel was beautiful
Excellent service, attention to detail and good soundproofing to the rooms.
Appreciated friendliness of staff with helpful directions and very nicely decorated room. Restaurant closed on Sunday and Monday evenings.
Extremely friendly and helpful service. Excellent breakfast. Convenient location.
They were very helpful when we wanted to know what to see in te city and how to best get there. Their restaurant was not open the 2 days we were there and others had commented that it was an amazing restaurant for local German food.
The staff was fantastic. Their restaurant is excellent. No elevator, and parking is limited
Staff and room
traditional design Rooms were too hot you could not open window as traffic was very noisey,no tea or coffee facilty in room, hotel resturant was closed most of stay
I am so glad and luckyI have booked this hotel for one night, but I stayed two, enjoyed staying in this Hotel more then any other during my 15 day trip through Europe. Wonderfull, really nice and polite staff in reception and restaurant. After my stay I forgot couple of jewelery items and all of them has been sent to my home within next 15 days. Thanks Garri Tchakirian.
I was forced to stay at this hotel for a night after a car rental booking problem. It was quiet, comfortable and really quite a funky room, in a smart way! Staff were nice and helpful too. HOTELS SHOULD HAVE FREE WIfi!!! Also a $40 deposit for a phone charger? That's just weird. For me the leather chair in the room was rather dusty.
The placement of the hotel was the best: Closest to airport and fairground. The staff were kind and helpful. Unfortunately it was a busy time and I didn't have much time to try gym saloon and SPA. Only thing is the breakfast menu was a little poorer than I expected.
It is a lovely design in the room, a very comfortly bed, safety box, nice pillows and cover, clean and modern....one of the best hotel rooms we have stayed in. Nice restaurant, friendly staff, good deal for the parking and handy located close to the airport. Too epensive breakfast and even if it is nice in design it is not too cool that there is a window from the bathroom to the sleeping part where you more or less can see the other person taking a shower. Internet is not for free.
I particularly liked the attentive, friendly and well trained staff in the restaurant which is quite hard to find these days! NA
Convenience for the Stuttgart Exhibition centre & good metro / bus links to city centre. No dislikes
Perfect fro the exhibition - halls and airport just a short walk. Unusually for airport hotel clean and quiet at night.
Close to Messe Bar menu
This is absolutely one of the best hotels I have ever stayed in. Everything: staff, location, design, room, breakfast, food, service.... excellent!!
The inside decorations of the hotel were fabulous. The interior design of the room was really amazing and of very high quality. Furthermore, the staff of the hotel was very friendly, always at hand and always smiling!!
Internet service in the hotel room.
Front desk service and proximity to airport Breakfast 'service': started cleaning area and moving people = guests around during breakfast hours.
Service for Breafast very unfriendly
The hotel is very close to the city center, train station and shopping malls Service could be better if hotel room is served with free tea and coffee maker.
The staff were very friendly and helpful. My room was on street level so very noisy and the room was quite basic. I was disappointed as it was not what I expectedvafter reading other reviews.
I had to catch an early train so I would miss the breakfast. So at 6:30 when I came to check out, the reception had prepared a bag lunch with drink, fruit and sandwiches all in a Kronen-Hotel lunch pack for my voyage. This was very friendly- aslo the woman at checkin- helped me take my bags up to the room. This doesn't happen at the big hotels.
Location relative to the main train station & the extensive breakfast selection. Close to walk to the down town area. Climbing the hill to get to the hotel. Coming back from the shopping mall area, the uphill walk is a real effort.
Reception madame was intimate, good impression. Breakfast was of great value.
I chose the Kronen for its proximity to the main rail station at Hauptbahnhof. It is also very close to all the main shopping and tourist areas. No free wi-fi internet. Ridiculous for business people and general travellers in 2010 not to have this facility
Comfortable room and a good breakfast, friendly staff
The convenient location, but also quiet. Very nice breakfast. No coffee/ tea making facilities in the room.
fabulous breakfast, fastidiously clean room, friendly, helpful and competent staff, I missed an internet connection in my room
Excellent breakfast included! The hotel was very comfortable and quiet. With a window in the main room and the bathroom we were able to get a cross breeze when it got warm outside. The only negative to the hotel is that it's all uphill to get there which was difficult for me pulling my heavy suitcase from the train station.
A great value hotel. Room was very small, but sufficient do what I needed.
The room was a nice size and comfortable. Very Quiet.
The breakfast was excellent, and the staff at reception were helpful and friendly. I was quite comfortable in my room as well. I found the hotel a little difficult to find on foot, largely because the sign simply says 'Hotel', rather than 'Novum Hotel Boulevard', as the Kayak reservation stated.
The room was excellent, the bed very comfortable, toilets and shower also top quality. TV was also very nice :-) W-LAN was not stable enough, I had no opportunity to try the breakfast so I can't tell, and the location is not the nicest one in Stuttgart.
We were very impressed with the cleanliness of the room and bathroom. The furnishings and carpets were in good condition. The receptiom staff were very friendly and helpful. The weather was extremely hot and it was unbearable bot to have air-conditioning in the hotel and room. In spite of the fat that breakfast is served until 10am, around 9:30, some food was already finished, such as cut vegetables, and the kitchen staff didn't bother to replentish it unless we requested something specifically.
the staff where very helpful and nothing was too much trouble for them, the room was clean and well looked after
Location. Staff Small rooms
very close to the center and railway station, good breakfast very little room with no comfort
The receptionist was particularly helpful. The location was very good. The breakfasts were good. We thought the placement of the shower on the side of the bath gave a very narrow space in which to stand.
Elevator was very noisy
Great staff but for that price hotel was very low on 'perks' like decent towels, no fan in room, only one pillow, no bathroom items like shampoo/showercap etc.
Staff very helpful Would have preferred a bath to a shower - but Stuttgart is in Germany!
Its location is near the stations,U-Bahn,S-Bahn and city centre.Room rate is reasonable. The shower part is too small and water could be dissipated outside to the dry area.
Very good location on a calm yet central street, nice and friendly staff strange dull worn off interiors
The hotel is near from the principal streets of the city.In the night we can wallk with out any problem. The staff is very helpfull.
Excellent location and good selection for breakfast. Only downfall it has no tea or coffee facilities in room also no bar
The staff is extremely friendly and useful, the position is excellent, own parking, the room was very clean. The hotel could think about the air-conditioning.
excellent location, good breakfast
Friendly attitude of staff (front desk clerk) Limited services: Bar Lounge area service very limited, telephone service reported to be not working, no air conditioning (which we knew when we booked, however, temp was about 90 Fahrenheit the night we checked in and even with the fan and open air patio the Hotel furnished, the room was hot all night). Complimentary breakfast provided good variety of fresh breads, fruits, meats, eggs and cheeses.
The location, breakfast and included internet are plusses to this hotel. The shopping district is very close, along with the Christmas Markets and good eating areas abound. I expected much less for the breakfast and was suprised. The gated parking is less than I would have expected. The front desk staff was nice, but disjointed. I had three issues, all were fixed, but caused by lack of attention to detail. Understand, this is a clean room to sleep and wash-up, nothing more.
Good central location, friendly staff & nice breakfast. Excellent parking with closed gates.
It was very kind hotel and good price. Very good situation for our purposes! And silence, it was good to sleep after strong day. Only the water coming in dush, sometimes very little.
It´s in the center of the city, so very close to all its facilities (shops, places to visit, transports, etc.) Nothing specific...
Reception welcoming & friendly clean & fresh room Pillows need to be filled more- separate top sheet would be welcome in warmer weather as Duvet too hot
Very nice room, excellent shower, good breakfast, not too far from the centre
The room was bright and welcoming. It was pleasantly cool, especially when it was so warm outside. Breakfast was nice, but they should get the chocomeusli cereal. The shower head was difficult to adjust,
Good value for the money. A bit too far to walk from an S-Bahn station (about 10-15 min. from Stadtmitte).
Minimal furniture and nice. Close to the city center. Very clean. The coffee in the breakfast perhaps. It is not tasty.
Everything was great cosidering that this is low-budget garni solution. Rooms are clean and location is great.
I thought it was very good value especially as it is inclusive of buffet breakfast. It was close to a U-bahn station on 2 lines and close to bus routes.
The hotel was close enough to walk into the city.
The breakfast was pretty good and the people were very friendly. We were on the third floor and there was no lift. It was very difficult getting our bags up the narrow winding staircase (remember - the floor you enter on is the ground floor in Europe).
We arrived early and the staff very helpfully arranged a room more or less instantly... it lies in a more residential area but is close to the underground and southern end of city centre no lift
The hotel is very convenient to the S-Bahn, a little less so to the U-Bahn. It's close to the major pedestrian zone. The room was very clean and reasonable comfortable. The staff was very polite and friendly. Much of the room was sacrificed to a sofa: wasted space for when all you want is a place to sleep and safely store your luggage.
central location. Ease of nearby cafes for dining , shoppping, trains It needs refurbishment. Bath had no shower curtain. TV was too old and really an embarasment for a hotel.
Special and wonderfull furniture, clean and new bathroom
Great position, friendly and helpful staff, nice feel to the place. The price of some drinks is, frankly, ridiculous
The hotel decor is outdated (apparently pictures on the website are not representative) and the level of cleanliness leaves much to be desired.
Convenience of being close-in to the city's major activities, plus the delightful friendliness of everyone on the hotel and the dining room (for the complimentary breakfast) staff. Definitely our preference for future visits to Stuttgart.
The hotel staff was exceptionally friendly and helpful. The location of the hotel suited Kundera perfectly and the room was absolutely first rate
The room sizes are generous, and the decor is good. it also is at one end of the shopping street and handy for many bars and clubs. Breakfast can be obtained for 5 euros 50 metres away from the hotel. The street side suffered from the delivery truck noise, then the club turn outs. also the old style radiators pumped out too much heat - quite difficult to turn down.
The location is perfect for daily strolls in the heart of Stuttgart No Newspapers in other languages (English). Not even one Englisg News TV channel is available in the rooms.
Breakfast and the service quality at breakfast room was very good. Room is smaller and at less confort level than what one would expect from a 4 star hotel. (ie. room is 3 star, breakfast is 4/5 star). Also, there was no high speed internet service available.
Pleasant staff and amenities good. Not enough parking space, only room for 6 cars yet 24 rooms.
Good location, supermarket near-by and walking distance to downtown shopping and restaurants. Free wifi access and a decent breakfast is included.
staff were pleasant and helpful
Friendly and courteous staff. Clean hotel with a central but queit location. Basic but good quality breakfast.
Central location and had free parking
The Hotel Was Clean and Cosy, the Staff are freindly and the breakfast was excellent there was no AC in the Hotel and that wasn\t mentioned in the Hotel page
Staff helpfull Good breakfast short walk to center .Wi Fi free and worked!! free car parking. Reception un manned for long periods no one came when called.
how helpful the staff people were
Excellent breakfast, very helpful staff
Hotel was very clean, staff was friendly. We enjoyed the breakfast buffet. Quiet location. Bathroom was a bit small but clean!
Excellent breakfast with good choices. Staff was helpful. Close to the city centre. The bathroom was too small .
location, very good breafast, hellpful stuff
staff very helpful, provided clear information on how to travel about city & info on nearby restaurants Relatively high charge for use of Wi - Fi (we didn't use is because of that)
Very friendly staff, good location, generous tasty breakfast in bright attractive dining room
The size of the hotel room was a bit bigger than I anticipated for Europe and the intercontinental breakfast was very good there.
Spacious.pleasant rooms, new decor very modern, great position for city
Staff, location draughty common area, design of hotel and rooms (without modernity)
Helpfulness of staff
Friendly service, clean and close to central Madrid but easy to get to via Metro Cold air blowing into the room the whole time and the air con was off
Mercedes Benz Museum, Wilhelma, Residenzschloss Ludwigsburg, spa og shopping.
Convenience of location, service from staff (inc breakfast staff), friendliness of staff.Room was spotless - bathroom was so clean, it looked like it was new (everyday) Internet access was expensive, as it was only available at 60mins per 24 hours or 24 hour block - have been able to get longer access (ie weekly access) via other providers in Germany, when at other hotels.
An excellent location, only a few minutes walk from Calwer Strasse (lots of bars ,restaurants and outdoor life.)
Excellent place near S-Bahn and in the town center Freindly and helpful staff Single room is too small
Nice place near the train station, stay was very friendly. some street noise late on Saturday evening....anywhere you are in Europe you will get the same thing.
Big room, big bed. Nothing bad...
Breakfast and WIFI included in room cost which is unusual these day's. Staff very helpful. Room large and clean.
Small single room was to my surprise quite spacious. The buffet breakfast was excellent. There was everything you could hope for a german breakfast and more. The hotel was close to city centre, only a few blocks away from the main shopping street. The room was freezing at first because of the weird german habit of turning off the heating and opening all the windows. Even in November.
The breakfast buffet was excellent. Hotel staff were very helpful-I asked for some extra pillows (I'm pregnant, so couldn't sleep with only one pillow) and they dropped them to the room straight away.
Cleanliness, staff friendliness and willingness to assist, parking and location. Breakfast was excellent. . Only one, bar/club noise from outside.
Good, clean hotel near the city centre. The beds are hard as stone.