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Location was great, very clean No pool is only negative
Nice view and good customer service Room was not thoroughly cleaned; magazines on floor behind desk and bathroom shower/tub was not clean. While showering, was very discussed to find hairs on the shower walls etc of previous occupants. Called housekeeping and they did come to clean bathroom.
elevators were super slow
Location was great The water pressure was horrible in the shower, and our bed was not comfortable at all
The staff were very friendly and the facility was beautiful. I recommend spending some time in the great hall area to take in the beautiful space.
Large room for the price Hard to find your way around. Staff was less than helpful.
The staff were concerned and helpful.
There was definitely some false advertising on the side of the Expedia. The room and bathroom were nothing like what was pictured on the web site. The pool area was also closed and the hotel proceeded to charge us for the resort fees. Why would we be charged the full price for the resort fee when we can't use the full amenities? That doesn't make sense. When we went to discuss this with the manager of the hotel, about the resort fees and the room not looking like the pictures we saw, all he could say was that it wasn't his fault and that there was nothing he could do for us. He was incredibly rude, not willing to be understanding at all. I found this to be incredibly appalling, considering he is in a managerial position of a hotel, he seemed to be lacking training in customer service. With that being said, we will not be staying at this hotel ever again. The bathroom was incredibly small and disgusting. There was hair all over the tub and the were brown spots all over the shower wall and the shower curtain had yellow stains all in it. It was hard to believe that this place was just recently renovated. Considering the fridge in the room was actually really old and we were told that it wouldn't keep our stuff real cold but cold enough.
The room was very nice and the bathroom was amazing. Nothing
old average accomadation difficult communication a change of date I actually paid twice for a room!! Oh well!
They were very pet friendly. I had my dog with and had no issues. Flat rate 15$ a day. Beds were hard
within walking distance to numerous tourist spots downtown fairly decent free breakfast "river scene" with statues on the lobby . . gave the whole lobby the smell of chlorine; ridiculous check-in situation: VERY limited parking in front of the hotel, so you have to wait for someone to pull out before you can pull in, then go check in and THEN they give you a voucher for the parking garage that is across the street; there are 4 elevators in this hotel; but our room was only accessed by one elevator . . . with no option of taking the stairs instead.
Access to a pool and hot tub. At least they could let you use the pool at neighboring properties owned by the same company Great suites
All staff was rude except the valet
Very clean No free breakfast
Friendly and helpful staff
worth what we paid. Bed was comfortable. Shower pressure was really good mini refrigerator was froze over. we had 2 small conditioners and not a shampoo and conditioner.
The location is good. It has promise. It's across the street from the train station, under construction, and close to the Cardinals and Blues arenas. I didn't like the popcorn in the couch cushions, the pizza left the counter, and the wad of hair floating in the pool. Cleanliness is a real issue. I would overlook the worn facilities if the place was clean.
As soon as I walked in I was treated with a clean good smiling room. The bed was very comfy and clean sheets There's no refrigerator in the room, only 6 channels .. some of the furniture in the room was old and torn
Breakfast was good and staff was friendly and helpful Rooms are dirty and furniture is old / beat up. They forgot to wash the sheets in my first room, however they did give me a different room. The bed in the second room had stains on the comforter and one pillow. Bathroom was clean but very small. No fridge in the room. Telephone didn't work when calling the front desk. Looks like repairs were done with a hot glue gun.
What's not to like? Great breakfast! Parking was safe and inexpensive for the area. Super, super nice staff and manager!! Will be back!
Free parking, decent wifi. No window in the room. Poor bathroom design (couldn't open the door if someone was at the sink). 1 elevator and it takes forever to get anywhere. The location feels a little creepy if you are walking back at night.