Guest reviews
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All reviews
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Couples
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Families
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Business
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Solo
Overall rating
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9.2 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." 9.3 "Easily accessible by car , said 93%." -
8.6 "Great service."8.9 "89% found the
staff to be very friendly ." 8.9 "89% thought theservice was very professional ." 9.0 "90% found therestaurant service to be one of the best ." 7.1 "71% werehappy with the room service ." -
6.6 "Breakfast is mediocre."
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5.9 "Rooms are ok."5.2 "
Beds were acceptable for 52%." 5.3 "For only 53%, thebathroom was ok ." 6.3 "63% said theview was so-so ." 5.0 "Only 50% thought theshower was ok ." 5.9 "59% thought thekitchenette was ok ." 6.7 "67% thought theminibar was ok ." -
5.8 "Average comfort."5.2 "
Beds were acceptable for 52%." 5.5 "For only 55%, thenoise level was all right ." -
4.1 "Value below average."4.6 "54% said the
breakfast was too expensive ." 4.3 "Theprice was too high for 57%." -
4.1 "Pool is below average."
Overall rating
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9.1 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." -
8.3 "Great service."8.6 "86% found the
staff to be very friendly ." -
6.7 "Sufficient wellness & sports facilities."
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5.9 "Breakfast is mediocre."
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5.5 "Average comfort."5.1 "
Beds were acceptable for 51%." -
5.4 "Rooms are ok."5.1 "
Beds were acceptable for 51%." 5.2 "For only 52%, thebathroom was ok ." -
4.3 "Pool is below average."
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4.2 "Value below average."3.8 "62% said the
breakfast was too expensive ."
Overall rating
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9.1 "Terrific location."9.8 "98%
liked the proximity to sightseeing ." -
8.4 "Great service."8.7 "87% found the
staff to be very friendly ." 8.8 "88% thought theservice was very professional ." -
6.7 "Sufficient wellness & sports facilities."
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5.3 "Average comfort."7.0 "70% thought
rooms were spacious ." -
4.9 "Rooms are not good."4.6 "54% didn't like the
uncomfortable beds ." 0.9 "91% thought they werepoorly maintained ." -
4.0 "Pool is below average."
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4.0 "Value below average."
Overall rating
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8.9 "Location is great."
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8.3 "Great service."
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8.1 "Vibe was good."8.3 "83%
enjoyed the lobby entrance ." -
7.7 "Good amenities."7.8 "78% thought the
building was wonderful ." 8.3 "83%enjoyed the lobby entrance ." -
6.1 "Average comfort."
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5.9 "Rooms are ok."
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4.0 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Bed so relaxing. Nidah spa was very nice. I really pampered myself.
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8.5review from
Staff was excellent. Very accommodating. Lobby and bar are updated. The rooms are very dark. No overhead lighting, just floor lamps.
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9.1review from
Great location We booked a king room, but when we arrived we got a double room. Told us they could not guarantee roomwhen booked through a third party vendor. Disappointed and would book directly through hotel, to insure we get the room we want.
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8.5review from
Great hotel marred by two issues 1. "Heat is off in the summer" when outdoor temps are around 60 in the morning. Room was cold. 2. On check in, front desk tried to repudiate getaroom's reservation for a king size bed. They capitulated after I protested. Something to keep in mind: Getaroom, expedia, et al are agents of the hotel.
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8.8review from
The front desk staff was amazing! I believe her name was kadeisha. She was friendly, informative and accommodating. The valet staff was rather rude. They insisted we had to valet and even when we said we would pay the valet fee but prefer to park ourselves. He was quite condescending. I have traveled quite a bit and havent been to a hotel that wouldn't allow a guest to self park if they agreed to pay the prevailing parking rate. The rooms were spacious but were quite dark. The pool wasn't well cared for- the dirty towels were overflowing, the pool and hot tub had debris at the bottom, and there wasn't much to be desired.
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10.0review from
Great
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7.4review from
It's a very quiet hotel in the low season. Restful and I got a lot of work done. The historic area is within easy walk as are several very good restaurants. I think it's time for a furniture/drapery upgrade in the rooms, especially the mattresses. I expected better in a "luxury" hotel. If I had paid full high season price for this hotel, I would have been dissapointed.
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10.0review from
Great public spaces Windows in room were a little janky
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10.0review from
The hotel was beautiful and so was my room. The bed was so comfortable. Location was great and staff were very helpful
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8.2review from
Excellent for large groups or tours.
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6.8review from
Location, atmosphere, Was not told garage cost extra. Asked for extra towels twice and never got, bathroom exhaust fan inoperable, asked for quiet location but got room close to one with barking dogs and children playing in the hall.
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8.5review from
The staff was super friendly and helpful. The spa was very nice. Room service was good. The room service was a little expensive for what it was. The massages are also a bit over priced as well.
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10.0review from
Bed so relaxing. Nidah spa was very nice. I really pampered myself.
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8.5review from
Staff was excellent. Very accommodating. Lobby and bar are updated. The rooms are very dark. No overhead lighting, just floor lamps.
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9.1review from
Great location We booked a king room, but when we arrived we got a double room. Told us they could not guarantee roomwhen booked through a third party vendor. Disappointed and would book directly through hotel, to insure we get the room we want.
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8.5review from
Great hotel marred by two issues 1. "Heat is off in the summer" when outdoor temps are around 60 in the morning. Room was cold. 2. On check in, front desk tried to repudiate getaroom's reservation for a king size bed. They capitulated after I protested. Something to keep in mind: Getaroom, expedia, et al are agents of the hotel.
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8.8review from
The front desk staff was amazing! I believe her name was kadeisha. She was friendly, informative and accommodating. The valet staff was rather rude. They insisted we had to valet and even when we said we would pay the valet fee but prefer to park ourselves. He was quite condescending. I have traveled quite a bit and havent been to a hotel that wouldn't allow a guest to self park if they agreed to pay the prevailing parking rate. The rooms were spacious but were quite dark. The pool wasn't well cared for- the dirty towels were overflowing, the pool and hot tub had debris at the bottom, and there wasn't much to be desired.
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10.0review from
Great
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10.0review from
Great public spaces Windows in room were a little janky
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10.0review from
The hotel was beautiful and so was my room. The bed was so comfortable. Location was great and staff were very helpful
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8.2review from
Excellent for large groups or tours.
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8.5review from
The staff was super friendly and helpful. The spa was very nice. Room service was good. The room service was a little expensive for what it was. The massages are also a bit over priced as well.
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7.4review from
It's a very quiet hotel in the low season. Restful and I got a lot of work done. The historic area is within easy walk as are several very good restaurants. I think it's time for a furniture/drapery upgrade in the rooms, especially the mattresses. I expected better in a "luxury" hotel. If I had paid full high season price for this hotel, I would have been dissapointed.
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6.8review from
Location, atmosphere, Was not told garage cost extra. Asked for extra towels twice and never got, bathroom exhaust fan inoperable, asked for quiet location but got room close to one with barking dogs and children playing in the hall.
