Pros: Great location
Customer service was greatCons: Amenities could be better
Rooms and bathrooms are a bit small
Great stay, Amazing Concierge!Pros: Anthony, the concierge, was able to book us a restaurant reservation when we had already attempted and struck out. Thank you, Anthony!
once more with feelingPros: The location, helpful and friendly staff, nice size roomsCons: N/a
Cons: The hotel has lost its luster...beds were uncomfortable....toilet leaked....no water in rooms....grubby panhandler approached us while we sat at lobby coffee bar....not surprising since every time we went out the front door the doormen were either talking or texting n cell phones off to the side...I gave stayed there on and off for over 20 years...it's a shame but I will likely stay elsewhere going forward
Cons: Left a sweater called back immediately got security said nothing turned in, called back twice no luck. Guess it got up and walked away. Not buying it. Tough luck right
Pros: The location is a big draw and it is a known entity in San Francisco. It met expectations. Cons: We stayed in the Tower. The room was big and the furnishings adequate, but not what I expected from a hotel of this caliber. Somewhat dated. Also, hallways are dark and below what one would expect from a hotel like this. I could've paid $100 more and stayed at the Fairmont, and it would've been worth it!
Spacious comfortable roomPros: Room was spacious and comfortable on the tower side. Staff was very friendly and helpful.
Pros: Great room in Tower section,with great view & very comfortable beds. Also very helpful concierge named Jeff.Cons: We had to remind them on two occasions to clean our room. On the day before check-out,our room was not cleaned or refreshed. This was really the only negative,apart from the fact that the drinks in the main bar are quite expensive.
Beautiful hotel with lack of service Pros: Loved the location and hotel's history.Cons: When I checked in, room they assigned me to wasn't serviced. Called the front desk multiple times and had to wait 30 plus minutes before waiving down a manger to help me. Then proceeded to wait another 29 min to find a room that was cleaned.
Classic SF with a modern feelPros: The rooms were clean and the safety measures that were in place allowed you to always feel safeCons: Parking costs $62 a day. I know it is expensive in the city, but what a racket!
Good location;old hotelPros: This hotel locate in the central of union square which is really convenient,close to the cable car stop;friendly staff.Cons: it's the worst Westin I have ever stay,inside of hotel is too old and I can hear everything that women who stay next door she said.$700 per night,i would choose hotel that is near Bound that area next time.
Cons: My room's window faced a brick wall and got absolutely no sunlight. I felt like we were in a dungeon. I couldn't tell what time of day it was, kind of like that feeling you get when you are in a Vegas Casino. We didn't get in until after midnight when we arrived, so I was more interested in getting some sleep than complaining. But I was really disappointed.