Valet almost tboned my car as we were driving to self parking. He pulled out of their drive so fast. Was difficult to get the front desk personnel to pay attention to us. There were always multiple people staffing the front desk, but they would avoid looking at you and would not offer assistance. Twice I had to interrupt two front desk employees talking to each other in order to get assistance.
I did a staycation here and loved it! I love the location of this resort near the La Cantera Mall and the Rim shopping center. The adult only pool was nice, especially in the morning when it was cooler in the day and quiet. The pool attendants were very attentive in asking us for any orders we wanted. The grounds of the resort itself are beautiful. I love the back terrace as a place to sit and chat during the cool evening. There is plenty of seating to enjoy the scenery. Enjoyed a movie on the lawn one night under the stars, which was also a fun touch.
We were upgraded to the VIP floor! It was wonderful! Great breakfast!!! The staff were incredibly helpful and accommodating. View was amazing. The weather was cold and there were only 4 people in the pool. The water slide was scheduled to open at 10:00. I asked a young man (staff member) walking by if it would open as scheduled. It was about 20 minutes to 10:00. He kindly offered to open the slide at that moment. There were s'mores in the evening. We parked in self parking. The very attentive attendants took us to our car in a golf cart, which was really fun for our daughter and an extra chance to enjoy the views!! Wish we would have had more time to enjoy the resort. Next time we will stay longer. Some reviewers said resort was looking old. We thought it was fantastic. After renovations this resort is going to be out of this world!!! We ate at Francesca's. The food wasn't anything special. My soup was cold. I said that my daughter and I would share a burger, the waiter split it for us and put it on two plates! That was a nice touch. I am picky and generally don't like restaurant food, so others may find the food good.
The hotel was absolutely beautiful. The surrounding landscape was beautiful to view. Actually breathtaking from some directions. What we didn't like...the beds were too firm. Had a hard time sleeping because of it. Also if you don't plan to use any of the amenities, don't stay here. The reason why I say this is because you are charged high resort fee. We never used any of the amenities and had to pay this fee. The valet is a separate fee. If you park yourself its a very long walk from the parking lot to the entrance.
The pool setup was great. Our kids had so much fun playing on the waterslides at the pool and loved the s'mores at night. Even though there was plenty for the kids to do, it was still a great spot for adults, too. Had a wonderful weekend and would definitely go back.
Fabulous facility in a beautiful setting. Friendly and efficient staff.
Very little below arvarage for any resort Vacuum running in the halls st 1:45 am House keeping banging the carts against the walls. Double charged room sevice fee. Served cold food! Overall poor service ! No door man Very slow valet Employees were rude and arrogant not warm or friendly.. Never again will i visit nor will i recomend to family or friends
Fantastic view of the hill country, with excellent pool side service. It took housekeeping almost the entire day to clean our room. One day it didn't even get cleaned!!!
5 hours after leaving for dinner, came back to a completely flooded room. A pipe burst above us and was leaking everywhere. The floors were soaked, hair straightener and makeup on bathroom counter were ruined from a second leak above the sink/counter. Told the night receptionist and his response was "sorry, all I can do is give you a new room. Nothing else". The staff at checkout the next morning was courteous and cleared our entire bill, but I'm very upset with how unprofessional the situation was handled at night when we discovered the problem. I'm a fan of Marriot but will not be returning for a long while.
The pool We were given one rate and charged a different one.. The staff was rude. The microwave was gross inside..
Nothing The sheets were dirty. The shower head and the bath tub plug were broken . Not enough parking spots the room overall was dirty.
No lock on door non smoking room smelled like smoke
I liked that there was a dining table a small kitchen area and a fold out couch bed also that there was a separator between the king size bed and the couch bed, also there breakfast is wonderful perfect for traveling with children lots of cereal options and the homemade waffles are great ! The blankets are extremely old and worn and smelled like urine it I asked for a new blanket and it was worse the one that smelled like urine
It was a great deal and close to Fiesta Texas. On this visit, I have no complaints.
I drove 20 hrs to get there and when I opened the door oh my it was so big nice and inviting. You couldn't ask for more and the price was amazing. The front desk people were all so helpful and nice even went out of their way to assist us. Thumbs up all the way. Needed a another towel and an alarm clock as well as thick pillows
I liked the location, the amenities, the staff, the room, and the we were very comfortable.
Rooms were spacious Hotel was a little hidden
I could not beleive how nice the hotel was for the money. The front desk staff was very polite, and the room is beautiful. Flat screen TV, full kitchen, granite countertops, wireless internet, and lots of space. I will definately be back!
Great service, friendly personal the food is god & breakfast to go is a great solution for us.
This was my first time staying at Staybridge and I was not aware they did not have housekeeping on the weekends, we did not have clean sheets nor clean towels (had to ask twice for them). My stay was only 2 days but will not stay again. Pool was dirty and printer was not working in the business center either.
Do yourself a favor and find another hotel to stay at. This hotel is poorly run by Paul and his group of investors. I was staying at this hotel while moving from another state for work and had more than 2000.00 worth of property stolen from one of their 'storage closets'. The property refuses to own the issue and told me I should probaby get an attorney (which I am in the process of doing) to mediate the situation. Dissapointing to say the least.
Overall I would say this hotel was great. From the front desk to the room service and maintainence. A front desk assistant named X really helped make my stay very homey. He assisted my boyfriend and I in many situations from help with transportation to walmart which was out off the mile radius for charging of our car battery to calling maintainence for help in a situation in our room and warming of the jacuzzi. The service was just great and I will surely return and tell fellow friends and others about this hotel. Thank u
Very nice and clean. Polite front desk crew. Large guest turnout for breakfast on the weekend - the serving area gets crowded - staff had to work to keep up stocking coffee and breakfast items. Elevators were stuffy as the doors remain closed and the lighting heats up the cars. Nice workout room and guest laundry facilities on site. 'Home theater' off the lobby is a nice touch - basically a semi-private screening room for the kids.
I enjoyed my stay very much. The only problem was the breakfast. It was supposed to be until 10:30 am and by 10 there was almost nothing left ! I and a lot of other guests only had toast and coffee.
This was the best hotel we have ever stayed in. The employees were very helpful and friendly. They had fantastic services such as; free breakfast buffet (it was good), and free dinner buffets. They had free use of a computer and a big screen TV for kids to watch movies. The grounds were great and we had easy access. This was a great place and I would recommend it to anyone staying in San Antonio.
No linen for pull out bed in room and some noticable wear on a LR chair but very comfortable and great location to Fiesta Texas. Walmart is close by and a Small Bar and Grill walking distance away. Very Friendly staff and clean room. We will stay there again.
A large group of us stayed to go to Fiesta Texas and it was fantastic !
Our room was not ready when we arrived at 7pm, even though we had a reservation. They gave us a gift card for dinner and directions to an amazing open air shopping mall a few blocks away. When we returned after a nice dinner and a stroll, they had prepared not one, but two rooms for the price of one. My son got a quiet private room to rest for the math competition and my wife and I shared a very clean and comfortable room. I especially liked the detachable shower massage wand and the quality of the soft bedding. Breakfast was better than we expected. It had everything I could have wanted.
home away from home. very cean............good service, would return again.
Friendly staff and clean ro
It was a good value and staff was friendly We got the handicap room without knowing.
I liked everything i really enjoyed myself. On a scale from 1 to 10 i would rate it a 9 The sheets felt a little itchy
The staff here are very inconsiderate of your needs and are not willing to help when asked. There are other places out there that you can get for a better deal and not be treated with disregard and contempt. I waited 45 minutes at the airport for the shuttle to show up when I called for the shuttle immediately upon arrival. I called the hotel after waiting curbside for 20 minutes. The front desk staff (Steve) then lied to me and told me that there was traffic which was causing the shuttle to be diverted, but when talking with the driver he told me there was no traffic at all. Google maps had also confirmed that earlier.
it wasn't too far from attractions and free breakfast. The restroom was clean except the bath tub it had a few hairs that weren't ours. Also the AC wouldn't get cold.
Close to the medical center. Starbucks not too far away. Free parking. Free Wifi, which is a sure plus for those of us who never have enough time in the day to finish what we set out to do. Breakfast in the AM Musty, wet dog smell that just would not go away. I tried changing the temperature and fan settings, but it wouldn't leave me. Bring some perfume/cologne just in case you leave smelling somewhat musty.
Breakfast was good, room was nice and big. This was the executive king suite mind you. i'm not sure about how big/small the other regular rooms are. Nice size tv. the location is sort of outside the city and we had to drive approx 20 - 30 mins to get there. Coming from california, I am not used to the turnarounds and had to make a couple attempts to get here. The crew started working on pulling the carpet and replacing the carpet right outside our door. Good thing that we were checking out that morning, but we had to leave the hotel with carpet dust in our lungs and banging outside our door. coming to think about it, I guess there is never a good time to work on replacing the carpets in a hotel. Its always busy in a hotel. :)
When wife was having surgery had to book a room at the last minute arrived late for check in (after 10) and staff was quick and got me and. young son in a room Quick and easy. Son lived the breakfast that mourning. Place was clean and staff friendly
The staff is always friendly and very accommodating. The hotel is very clean and we'll kept. The parking lot is a nightmare sometimes. The lines in the lot are not painted very well, so you have people parking way to close or way to far away. I actually had an issue with someone parking so close that I could not get into my drivers side which caused a major problem for the rest of my family to be able to get in. I did call the police station and asked what my options were for getting the other vehicle towed, and they said it was up to the hotel since it's private property. Well, I let the staff know and even took them out there to show them. The staff assured me they would get it handled, needless to say it wasn't handle the next morning. I had to have my six year old daughter climb into our vehicle and hand me items to help make room for me so u could squeeze my way in. It was very inconvenient for me and my family.
Everything was excellent with the exception of the shower. Shower was slippery and tub has slight decline which makes it slippery,when unaware of decline.For children it is dangerous. Needs to have non-slippery strips in tub to prevent falling in shower.
Clean, friendly, great service We thought we booked a room with a pullout couch. When we got there, did not have one. Had to book another room. But gentleman was very courteous & helpful. Exchanged a king bed for room with two queens at same rate! No up charge! Very thankful! Would book again. Thought this was close to Alsmodome. Was about 15-20 minutes away.
The desk clerk was friendly and accommodating The beds were too hard it took nearly all day for the room to cool down there was black mold on the bathroom ceiling
It is a realy nice and simple hotel. No
The pool and hot tub I did't like the mole inside the air condition and the water likeage from the air condition.
Beds were comfortable. Fairly quiet. Easy access to interstate and close to stores. Some of the hotel staff were not very friendly. Seemed put out when we needed assistance. Paint peeling in bath tub and tape holding together faucet in kitchen and shower curtain rod. Cleaning was poor and they left any toilet paper. We had to go buy a trash can,there weren't any supplied in room. Iron didn't work in room. The rooms were small. Breakfast was terrible and very little to choose from. Coffee maker and waffle iron didn't work. Thought we would pay for rooms at end of stay,but credit card was charged daily.
bad location, going in abd out of the parking area.
nothing everything about this hotel was horrible. From the door not closeing all the way, missing cabinents in the kitchen, stained sheets and towels, and painted tub that was missing most of the paint, lack of remote. From top to bottom this hotel was disgusting.
closeness of every activity we needed to do the old feel, should be updated even if its only the towels and comforter
No hot water had several cold showers moved out went to Priceline and got a 3 star for almost what I paid for this place.
Nothing Rooms were super dirty.. Blood was on the bathroom door not happy at all
Absolutly nothing The "hot breakfast" was nothing more then cereal with warm milk...the waffle mix was like water, and they stuck to the griddle.And there was no coffee what so ever. There was what looked like dog vomit on the carpet...the staff were rude
The location was pretty good for where I needed to be and the size of the room was good for the price. The building was old and there were signs of wear and tear throughout the room and general facilities. The breakfast area was undersized (at least when I showed up for breakfast) so a lot of people needed to stand and eat or spill over to other parts of the lobby.
About the only thing we liked about our stat was the price. Room was full of crickets, was suppose to be a king suite, was two double beds even after we requested to change rooms because of the crickets. Didn't get fresh towels everyday, ice machine didn't work. Will never stay at this hotel again.
Check in easy- the rest not great. Food was gross, mostly not available- staff hangs out in back and doesn't keep items stocked. Things as basic as O.J. out by 8:00. No waffle batter, eggs, or O.J.- had to go to front desk to ask them to get someone to help. When the eggs did come out- it looked like they had spilled water into perfectly good eggs. Area was dirty- tables, counters and serving spoons all dirty. Also, elevator panel where you push the buttons was dirty and sticky. Room was clean- but needs updating. Towels crunchy. Two of four 'white' towels were gray and old. Pillows good and soft- mattress good. Hotel was quiet- no traffic noise. Location about a 20 min. drive from downtown San Antonio but had plenty of restaurants and a grocery store near by.
The stay with my family was excellent, we got there and checked in within a minute, the room was extremely clean, the evening lickback was good, the sleep was great, and the breakfast buffet was excellent. If and when I go back to san antonio, I will definately be staying at the Drury Inn. Jon M...Rockdale Tx.
I wish we could have stayed longer. We were staying for my daughter's cheerleading competition so we were back and forth a couple days at the hotel. We really enjoyed the pool and hot tub. The room was clean and the hotel lobby and elevator area were gorgeous. So much more than we expected for the money we spent. We were pleasently surprised.
Our experience at the hotel was wonderful, price was good, hotel annemities where fantastic.Kids loved the pool and hot dogs.
Hi there.....well our stay at this hotel was great.....they have really great staff that is ready to help you in anything you need and ask for....the hot breakfast in the morning ....and the kick back in the evening was a great idea......always make you feel welcomed......i would recommend this hotel to anyone who is looking for a great hotel experance.......
This is my favorite place to stay in San Antonio. As always the room was clean, the customer service excellent, and our stay was pleasant. That said, the only problem was the long lines at breakfast because the hotel was full.
The room was huge and had evreything I expected IE: big fridge, microwave, hair dryer, 2 TVs, coffee maker.. I was even more impressed when I found out they had free breakfast and dinner and the meals were very good. The overall appearance of the hotels was nice and well kept. The indoor swimming pool and hot tub was great.. My family and I recently stayed at the Hilton in Dallas which was a nice hotel but we much perfered the Drury hotel..
This was my first time staying at a drury hotel, its a pretty nice place to stay. My only issue with the hotel is its really noisy late at night, there are people running in the halls until 1:00 am. This is over all a really nice hotel, the staff was very friendly and helpful. It was nice to have hot food served twice a day. We arrived at the hotel during kick back time on our first night and after driving 8 hours with three children, it was great not having to go out to eat, the kids love kick back and breakfast, because they could make there own waffels. The hotel itself is clean, the rooms are very large. This is an older hotel but still in good shape. My family and I truely enjoyed our stay here, and we would love to go back. Hot popcorn and cold drinks are a plus for any one traveling with young kids. The free high speed wireless internet was a great extra for me.
We booked two rooms for one night at the above Drury Inn. When my daughter found a cockroach on the bed in her room, she moved into our room so we had to double up. We will not be staying at a Drury Inn again-
ALL WE HAVE TO SAY IS THAT FROM HERE ON OUT WE WILL BE STAYING AT DRURY INN...VERY CLEAN ROOMS,FRIENDLY STAFF,GREAT FOOD, AND MOST OF ALL VERY COMFORTABLE THANKS FOR EVERYTHING
Excellent hotel. Clean and comfortable. The staff was very friendly and helpful. The hot breakfast was great with eggs, sausage, waffles, and lots more. We were in San Antonio to see SeaWorld so didn't spend much time at the hotel. Would have liked to stay another day to enjoy the pool more and the free food & drinks offered in the evening.
I was so impressed when I first got to the Hotel and everything was squared away. When I pulled around, they had a luggar cart ready for me. When I asked for a crib, it was in my room within 30 minutes and when I needed extra towels for my family, we had them shortly. The suite was cold when we entered the room. Everything was clean and perfect. The bed was very comfortable and the towels were soft...not crunchy like you sometimes get at hotels. The breakfast was hot and there was plenty of staff to clean tables and replenish the food when needed. The Kick-Back dinner was very crowded, but saved us money after an expensive trip to SeaWorld. There was baked potatos, chicken nuggets, salad....it was pefect for little ones (I have 3 kids, 10, 6, & 4). The pool was over crowded for us, so we did use it. It looked fun, but too many big kids in it for my little ones. Also with no staff on hand, the kids in it got a little too rough for my liking. Location of hotel was great..surrou...
I stayed on this hotel for 3 nights the second night I heard a cricket noise inside the room I looked everywhere and it was behind the bed. On the last day I found another one. I was on the 4th floor so I have no idea how they got there.
The stay itself was about average for a decent hotel. I did forget a few items in my room and I called the first thing the next morning after we checked out and I was told that I would get a call back with information and I never received it. I called back again the next day, was told the same thing, and again didn't receive a call. The third day I called again and this time the girl did call me back but told me that housekeeping hadn't found anything and nothing had been turned in. I KNOW I exactly what I forgot and where I left it. Yes it was my mistake to forget it but it is housekeeping's responsibility to turn in forgotten items not keep them like I am assuming happened in this case. I was extremely unhappy with how the whole situation got handled and no I would not stay again or recommend to friends. In fact, I would actually do the opposite and insist a different hotel choice if I hear a friend is planning on choosing this hotel.
I was a bit anxious, as I had never done an online booking... but when we arrived, they had my double queen room reservation ready. The staff was very welcoming and friendly. The room was a bit smaller than I am accustomed, but it was immaculate. We stayed 2 nights, room was cleaned and the beds refreshed. Toiletries and towels replaced as well. Overall, our stay was fantastic! Now comes the bonus: unfortunately, I left my daughter's beloved "blankie" behind. I did not notice until we got home and proceeded to unpack. My daughter was heartbroken, I was frantic. Luckily, the helpful staff was able to locate the item from housekeeping... and express mailed it back to us. A special thank you to Steve and Naida for giving this matter special attention. :)
I enjoyed how peaceful and quiet it was. It wasn't too far from shopping areas. Bartender was nice. Front desk clerks were so welcoming. The pool and lounge area were very clean and relaxing.
Nothing The tv didn't work at all. The rooms were nasty. The rooms smelled bad
Very good shower, good volume and pressure. Terrible parking, if you drive a full sized truck or van,look elsewhere. Very small beds, supposed to be two queens, more like twins. One corner of the room had all of us sneezing. WTH? Room was reasonably clean. Wife and grandson not happy.
The staff the room broken tv broken shower the door in the bathroom had a hole
i didn't like anything about this hotel . It's a dump. Checked in the tub was clogged, there was a roach on the wall, advised mgmt , requested another room but was heading to dinner , they said new room would be ready when I returned , didn't happen. Worst service ever , woke up to roached in since . A Dump.
Location There was no internet and no cable.... The room had coupe of bugs in it. outside was dirty and unkept ... breakfast area was a mess.
we booked our room and called twice to notify we were on the road and expected to be there a little later than anticipated. They responded with a ok. We get there and our room was cancelled and sold to another party. We were left without a room to stay
Location was great. The staff was not very friendly. Almost as if they were afraid to talk to customers.
Nothing They stole or threw away our food and said there was nothing they could do about it. The staff said it was our problem and we probably left our door open. They only made the beds and didn't stock up the room properly. They were very rude.
It was very easy to find. The parking was horrible. There was only one way in and out and there wasnt enough space for 2 vehicles to pass through. A lot of guests were Hanging around outside their doors and on the steps which made me feel uncomfortable walking by.
Nothing, the hotel if you wanna call it that, people hanging out the door opens to the parking lot. Everything.
The location was next to Dennys and food places I had to switch rooms twice so the rooms were very smelly and not cleaned well
The rooms were clean and friendly service Everything. Was good
The outside of the lobby was nice. Got this room cuz i needed a room near 1604. Last room i could find. The hotel staff was very nice. Room smelled like Cigarette smoke. The lobby looked remodeled so i thought the rooms would be nicer. was told about free breakfast. Lots of people, not enough tables. They have these egg patties in the refrigerator that you have to microwave..... i have never seen that before. 1 waffle machine...... line of 20. So many people. I got bread to make toast. i ate toast and apple juice.
The address in gps did not work at all, first time I was 10 miles north second 10 miles south. It's right on I-10.. Take exit 559... Lol. I think it's in a good location but it's not that close to six flags. Rooms were adequate especially for the price. They could be cleaner, no one cleaned the rooms the day I stayed over.. Although they did knock once while I was in the bathroom they never returned..
Our stay was anexcellent expierence. Rooms were clean, Flat screen tv, microwave, refridge, work very well. Cofee was also good from the one in the room. Beds were comfortable, Very close to freeway, right on the assess road. Close to both Sea world and Six Flags Fiesta TX. They also offered discont rate for entry to both parks. The night shift attenant was very nice (Raj), he was courtes and proffessional. Complimentary brkfst was good. Food was fresh, coffee was also very good. Great place to stay for the price. We will stay again. everything was good.
The king size bed was comfy, and the room was pretty large. We didn't use the kitchenette but it had everything needed for someone doing extended stay. The sheets and towels were clean and the location of the hotel was awesome - very close to La Cantera, Six Flags, Magnolia Pancake Haus, etc. The room, while mostly good, needed some help. The toilet had stains running down the inside of the bowl, the vanity had a broken panel, the king size sheets kept coming off one of the corners (I guess they weren't quite large enough?), and the shower drain was somewhat clogged.
The staff and the service they provided was great.
Staying at the Candlewood suits felt like a cozy little home away from home. It wasn't far from the city and it was easy to access the roads to explore the hill country. The River Walk tour shuttle also picked us up at this hotel so we didn't have to drive into the city to find a place to park.
We were so impressed with this hotel. We loved the kitchen and not having to go out to eat after a long day playing in San Antonio and the surrounding areas. It was close to everything and the staff was super friendly. Everything was clean and well cared for. The pool and other amenities were also great. We made sure to get a directory so that we can stay at more of these hotels in the future.
Hotel was clean and the rooms had Sink, Fridge, Microwave, and cooking utinsils all the comforts of home, very nice thank you
Our room was extremely clean and the price and location were perfect for us. We have stayed here before and we will stay here again.
I was very much satisfied with my room and stay here. I thought the room was wonderful and the staff very friendly and helpful.
Room was disgusting. Terrible part of town. We left after 5 hours.
Over all I'd say I am amazed at the time of this review this hotel has a four 'smiley' face rating. This place is old, dated, and just generally uncomfortable.
we had a great stay much better room than most 4star hotels we have stayed at.
I stay here quite a lot. What I love about it is all the bang you get for your buck. The room has a nice little kitchen with a dishwasher. The pots and pans are stainless steal and they even provide a toaster and all of the stuff one would need to cook your own meals. The laundry downstairs is free and they have new front loading washers. This hotel also has internet and a wide selection of TV channels. If you like to rent movies, your room has a DVD player. The iron and ironing board are in good condition. For my money, I get a lot of stuff that I wouldn't normally get at another place. There is even a pantry for you to get snacks, soda, more coffee, or bathroom items. The staff is super laid back and very nice. I'm always happy when I stay here. Another perk is that you drive out of the parking lot and hop directly onto the freeway. 410 and IH10 couldnt be closer. You'll like this place!
very helpful front desk. Hotel is in the middle of some upgrades but it did not interrupt our stay. Rooms are very well appointed. Great bathroom stylish and plenty of room, comfortable beds and bedding. Pillows... well not a fan of them they were a bit small and lumpy but my hubby did not mind. We enjoyed being able to use the grill by the pool. Kitchen had everything we needed for our 4 day stay. The market within the hotel was very nice to have. The hotel is by the HEB grocery so that was great.
This motel is hard to find. Not clearly seen from I-10, located on a one way road, small frontage sign, all lead to frustration in getting there. Once checked in, we had no towels or blankets for the sofa bed. But the desk clerk brought some right away. The room was clean. Housekeeping comes just once a week. (This motel is designed for extended stays.) The shower, toilet and sink are located all in one room, so plan ahead for morning use. The kitchen was nice, however no directions on how to use the stove. We figured it out. But having directions would have been nice. The desk clerk didn't enforce the 10 PM pool curfew until we called at 11 pm to ask about the pool hours and mention the noise. If you like air conditioning, this motel will also be great for you. Overall, it wasn't the Hilton, but for the money it was good.
Truly, the only complaint I have about this hotel is that they don't do daily housekeeping. It's on a weekly basis. The price makes up for this fact, however.Also, we found animal crackers and popcorn under the edge of the bed upon arrival... Very near fun bars and friendly restaurants, and just a short drive to the main San Antonio attractions.
We loved, the night time. All of the lights, the walking around the grounds was very pleasant and very enjoyable. We very much enjoyed two of the on location resurants and of course, "Georges Keep". The pool area was very clean and enjoyable.
very nice for a reasonable price. Room service was phenomenal self parking here sucks
Great location next to la cantera and the rim. Room was nic and very comfortable. Everyone we spoke to was complaining about the elevators. They we so slow we had to take the stairs up 5 flights to our room most of the time. The staff was using the main elevator for room service as well making it crowded when you did finally get on. The pool isn't great and the food and drinks are way over priced for what you get.
The lady at the front desk was very nice, and the bed was comfortable. Was not told that the breakfast was not free and would in fact be $10 for each adult until after we had already gotten food and sat down. If it's not complimentary then that should have been stated. They also gave up the room I had paid for and put me in a handicapped room, which she said was a step above what I paid for.. way too expensive in my opinion.
I loved the location. It was close to all the major attractions at San Antonio. It is more of a business hotel. Not necessarily made for families nut it was ideal for mine.
The rooms were exceptionally clean, no hidden dirty sheets. Housekeeping stole our bluetooth speaker. When we went to report it another hotel guest was reporting a similar issue.
The antique television in the room with an authentic crackling speaker. Besides the lack of towels, no soap, missing bulbs from the floor lamps, mold infested ice machine, stained comforters, broken doors, foul smell coming from the restroom, no staff from 4pm till 9 am, I'm still wondering why I actually slept there.
The shampoo dispenser was empty. Even though it said free continental breakfast in the description, they did not provide one. They even had a sign showing way to breakfast room (that did not exist). if no longer provided description needs updating.
Price. Frig. Bottom floor room Got their late in the evening. Had to slide money and ID through a slot in the door. Staff was sleeping in the back room. Indian Family. Towels were so Thin I thought they were sheets. Black gum on carpet
Location, price I got online, clean. I liked it pretty well.
Nothing really but if i had to choose something it would be the size of the room The staff were friendly but while we were sleeping someone stole the battery from our car, and when asked the staff said they had cameras but they dont record so we were unable tofind what happened and had to spend 80 on a new battery for our car.