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Friendly hotel, excellent spa bath. Big comfortable bed. Nice weekend away.
It was a cold night but the strong heater made us warm.
Our stay was exactly what we had planned, we were able to relax in comfort and peace and quiet the room was ample big enough when our 2 mokopuna came to visit. The front office were more than helpful and accommodating. No complaints.
The size of the room catered for the family very well and a fantastic spa bath. No
The staff was incredibly helpful and was very friendly.
Staff very friendly!!! Room was big and the jet tube was great and made the whole family happy. Interior could use an update but nothing major.
Room was incredibly tidy, beautiful big spa bath! Lovely staff, will definately stay there again.
A convieniently located good quality room well kept and functional with excellent carparking.
Nice place, very clean and nice style, also very affordable, will stay again if visiting Rotorua Was a bit cold in the rooms, might need more heating
Spa pool Bed was very hard and uncomfortable, hotel very noisy, bad TV reception
Generally speaking, it is a good hotel. Nothing.
The location of the hotel plus the size of the apartment and the standard of furnishings. The reception staff were very friendly and helpful.
parking Very little space in the rooms. Disappointed with the bathroom especially access to spa bath.
comfortable not very convenient for centre of town
The staff were efficient and friendly. Room was comfortable and clean and the location was good.
The actual rooms, having a separate bedroom to the living area, though there was a significant leak in the bathroom sink, but my husband fixed it. A minor job. Not cool enough especially at night, with the sulphur smell it took a while to get used to it.
The staff was great, even tho we locked ourselves out they responded promptly.
Hot Pool Single beds were really uncomfortable - Parking was really restricted/tight - wireless didn't work
Motel was clean and comfortable, and well located in the town so it was easy to come and go. Would have been easier if we had been able to unpack our bikes on the tile floor, but motel had strict rule that bikes weren't allowed inside the door of the unit.
A real gem. Good value for money in a convenient location. The owners couldnt help enough & we found the rooms to be comfortable & clean.
Accommodation was very comfortable and pleasant. Nice gardens and mineral pools.Close to shops and restaurants. Owner/manager extremely helpful. Have recommended this to family
Excellent Location, nice setting, comfortable rooms
Flexible room arrangement meant we had two bathrooms in the family unit.
It was a good size room, very close to the centre of Rotorua. Very clean and the staff were friendly and helpful.
It was very well located for us to walk into town. The staff were fantastic, very hekpful and friendly.
The ability to accommodate two couples in two bedrooms within the one unit in comfort.
Convenient for city centre without being right in city centre The room was very small
Clean comfortable and reasonably priced, well located towards the centre of Rotorua
We stayed in the cottage which was spacious and very well appointed. The pool and thermal spa were welcomed features and the staf were very friendly. The cottage is nice and quiet and for us perfectly positioned near the aquatic centre where we had a swim meet all week-end. We'll definetely stay again here for next year's meet. The only thing the cottage really needed was some maintenance on the window locks. Nearly every single lock was broken to some degree.
Spacious rooms, well equipped kitchen, clean, good location, natural spa pool Not easy to find, we spent about an hour driving up and down and asking people, but nobody seemed to know...
Very quiet with the double glazing and amenites were very well appointed. Would be better to have allocated car parks, so you do not disturb the tennets in the room in front of where you park.
We spent one night in Rotorua on our road trip from Auckland to Wellington, mostly to take in the thermal pools and a night of somewhat authentic Maori culture, there’s a reason the locals nickname it RotoVegas. The Emerald was clean, roomy with a wonderful woman at reception who made check in very smooth. Our room had a Jacuzzi hot tub which I wish we had more time to take advantage of but next time. There is swimming pool on the premises where folks with kids were playing with their kids, looked very well kept. Also, the beds were very comfortable and the complex quiet at night so we had a great nights sleep. I can’t over state how clean the place is though. We also booked a massage with the Siobhan the resident masseuse, which after a long ride from Auckland was very good. Not a traditional massage, more of a rub down.
The whole experience was excellent and would definitely recomend this accomadation
We liked the place very nice staff and very close to town we would stay there agen and going to tell frends about it