Would you like to save as your currency permanently or for this visit only?
Staff, rooms and food. There was some construction and back parking was a little rough.
I liked how there was absolutely nothing I could do about the resort $33 resort fee What started out as one of the most affordable options with the listed price quickly changed to it being one of the expensive choices. The resort fee was not listed in the price & should've been. Also, upon check in, I was offered an upgrade that was more expensive to get features that I had already been told were included. If I paid more out of pocket to get the things that I was led to believe that I had already pud for, I would've almost doubled by price. And for what? This isn't Hawaii, it's Reno.
Good customer service. Room comfortable. The bathrooms need to be updated. Pool wasn't available, was under construction. No notification about it.
While the hotel was otherwise pleasant... I had about $3,000 worth of belongings stolen from my car during daylight hours. When filing a report with hotel security, it became clear that their job was not to assist me but to protect the hotel, as the first words out of each of their mouths were, "The hotel isn't liable for your stuff." Security also refused to show or provide me the security video from the parking lot, although supposedly shared with the police. A shame they can't keep their own parking lot secure.
Big rooms , clean beads , friendly personal , amazing place 100% recommended ***** best resort in Reno nv Everything
They stuck us in the West Wing- an added hotel in the parking lot with an outside entrance in below freezing temps and the elevator was broken...
Air conditioner was load
The shows. The cost was almost $200 for one night for a room to sleep in, nothing more nothing less. The reason for booking was for the midway when we got there we realized the midway for the kids was open to the public we should have booked a room with perks (a pool, free continental breakfast something!) and just gone over to the midway for a couple hours. Not at all financially family friendly. When I asked to cancel the room we were disappointed the woman at the registration could care less. Wont do that again.
Had everything I could have asked for. Hotel staff was extremely friendly and helpful. Room was clean and a great value.
Hair balls in bath dub. I was lecturing and this was paid for by host yet they claimed I was responsible for resort fee not host. Unhelpful and greedy
Lvd that it ws quite n no talking. Great room..
Employees were grear! Room was dirty and worn. Didn't have enough staff at the front desk. Two days I was there saw a constant line with only one to two desk clerks.