Overview

Riu Lupita

Lote Hotelero 1, Manzana 20, 77710 Playa del Carmen, QR, Mexico
+52 984 873 0505

RM 627+

Overall guest ratings

8.3/10 Excellent
Based on 504 reviews

Review highlights

  • 8.7
  • 8.5
  • 6.2
  • 5.8

Good to know

  • Clean rooms
  • Professional service
  • Friendly service

Nearby

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    About

    Location. This all-inclusive Playa del Carmen hotel is edged by a golf course and a jungle in a planned community three kilometers from the beach. Xaman Ha Aviary is 1.4 kilometers away, and Xcaret Eco Theme Park is 4.6 kilometers away.

    Hotel Features. At this all-inclusive property meals and beverages at on-site restaurants and bars, taxes, and gratuities are included in room rates. Recreational activities and entertainment may also be included. There may be charges for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. A complimentary buffet breakfast is available to guests daily.

    Riu Lupita All Inclusive has two outdoor swimming pools, a fitness facility, a children's pool, children's club and tennis courts. Free WiFi is available in public areas. This Playa del Carmen property includes three restaurants, a nightclub, and a poolside bar. The hotel offers massage, facials, body scrubs, manicures and pedicures. Self parking is complimentary and a shuttle is available free of charge to transfer guests to the beach.

    Guestrooms. Riu Lupita All Inclusive has 300 guestrooms with balconies. Televisions are equipped with satellite channels. Guestrooms provide high-speed wireless Internet access (surcharge), minibars, and in-room safes and offer complimentary bottled water. Bathrooms offer hair dryers. Cribs/infant beds are complimentary and available upon request.

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    Amenities

    • Babysitting or child care
    • Fitness centre
    • Facilities for disabled guests
    • Childrens programmes
    • Wi-Fi
    • Restaurant
    • Playground
    • Hot tub
    • Gift shop
    • Spa
    • Child pool
    • Outdoor pool
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Tennis
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Internet (surcharge)
    • Pets not allowed
    • Free parking
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    Based on 504 reviews
    • 8.7 "Great service."
      9.1 "91% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      8.2 "82% were happy with the shuttle service."
      10.0 "100% said the recreation staff was great."
      7.1 "Housekeeping was great, according to 71%."
    • 8.5 "Breakfast is good."
    • 8.5 "Food is delicious."
      7.9 "79% loved the menu selection."
      10.0 "100% loved the dining experience."
    • 7.5 "Good cleanliness."
      7.5 "75% said rooms were clean."
      8.9 "89% thought it was clean."
    • 6.4 "Bar is ok."
      5.8 "Alcoholic drinks were not bad, according to 58%."
    • 6.2 "Location is acceptable."
      6.7 "Reasonably accessible by car, said 67%."
    • 5.8 "Rooms are ok."
    • 5.3 "Beach is so-so."
    • 1.3 "Disappointing internet connection."
      0.3 "97% said the wifi quality was bad."
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    Overall rating

    8.2 Excellent
    Based on 463 reviews
    • 8.7 "Food is delicious."
      7.7 "77% loved the menu selection."
    • 8.6 "Great service."
      9.0 "90% found the staff to be very friendly."
      10.0 "100% said the recreation staff was great."
      8.3 "83% were happy with the shuttle service."
      9.3 "93% thought the service was very professional."
    • 8.4 "Amenities are good."
      9.7 "97% found the grounds to be nice."
      7.4 "74% thought the building was wonderful."
    • 7.8 "Good cleanliness."
      7.7 "77% said rooms were clean."
      9.1 "91% thought it was clean."
    • 6.9 "Rooms are ok."
      5.6 "Only 56% thought the air conditioning was adequate."
    • 6.7 "Location is acceptable."
    • 5.9 "Beach is so-so."
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    Overall rating

    8.3 Excellent
    Based on 40 reviews
    • 8.7 "Great service."
    • 8.5 "Food is delicious."
    • 6.4 "Location is acceptable."
    • 5.4 "Rooms are ok."
    • 5.3 "Beach is so-so."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Clean rooms"
    "Professional service"
    "Friendly service"
    data provided by TrustYou

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