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Good location, helpful concier, comfortable Lobby Porte-cochere, pedestrian approach to the front entrance, mattress was terrible, shower uncomfortable. My friend was given an occupied room.
Clean, excellent wifi and very helpful staff. Good location central to Moscow Kremlin, shopping and excellent restaurants including those in the hotel.
The location is very good, the service given by hotel stuff at reception and bar is at a very low level, their side businesses with the taxi drivers and hookers cause them to misunderstand the core of their job Location
Great location, staff, view. It's quite. Staff is extremely friendly, nice and professional. Great gym and breakfast. A bit old.
great central location, friendly staff, excellent size room which was always kept clean.
Please write at least 15 words Internet is extremly expensive and worst quality
Everything was excellent especially the restaurants. The breakfast was brilliant so much to select from. The Panoramic hotel was just amazing. The staff very helpful.Very good service. Sometimes we have a bit of difficulties on communicate with the staff but very limited
The convenient location with many good, but expensive restaurents within walking distance. About a 20 - 25 minute walk to Red Square. Vey surly and unhelpful manner of security staff in lobby.
Service, no matter what you ask, you get it in a 5 minutes. Breakfast was quite expensive (1300 rubles- 45 $ each ) we didn't take it. There are tons of cafes near the hotel where you can have a breakfast for two and it will cost max 1500 rubles. Restaurant is quite expensive dinner for 2 in average will cost 5000 ( 170$) but everywhere in good places in the City prices are the same. It is announced that hotel guests have 10 % discount but we upon our request we were told that there are no discounts, so it was a con. The key of the room should be put in from outside all the time so the heating could work, so get one extra electronic key and never take it off from inside. Heating is poor so ask for additional heater (they'll bring it in minute without any additional charge )
Very good location, high service standard and the general air of luxury.
The location is quite convenient and service in general is good Breakfast for Euro 33,00 is very expensive if you only want equivalent of Continental breakfast. Their was no airconditioning working and as I wanted fresh air that opened the window for me with special key.
When we come to Moscow we always stay in Golden Ring. We like the style, personal, facilities and Panorama restourant. Location is perfect, you can walk to Red Square along Old or New Arbat, to buy all souveniers, to walk to Museum, Jesus Christ The Saviour Cathedral, from other side you can cross the river and go shopping in Evropeisky Mall or take a cruise by Moscow River! Security system is very high because of Ministry of Foreign Affairs across the street and it feels very safe here.
Location is great for both business (close to Metro) and sight-seeing (Kremlin, Red Square etc). Free wifi in room and public areas. Sometimes service could be a bit slow, but it was always polite!
Very professional staff. Excellent accommodations.
Quality & cleaness room. Restaurant only smoking area
ideal setting for sightseeing, at walking distance from the Red Square and the Kremlin, excellent bedding, excellent breakfast, buffet style. the fact that the reception personnel tried upon our arrival to put us on obviously one of the worst rooms available in the hotel ( view on a high brick wall at a distance of about six meters from the window); we had to protest to be offered an other room, this one perfectly correct; impossibility to get the Wi-Fi connexion in principle available in the room. To be able to consult my emails, I had to go to the "business center", being charged at a outrageously high rate for the connexion. Finally, asking the information desk about the fair price of a taxi ride to airport, the only information I got was a recommendation to use a special car service at a outrageously high price (120 dollars!). I then managed by myself and paid 50 $.
Location and views! Bathroom a bit old but clean.
Free acces to the Internet, the hotel's staff was very polite
Perfect location, beautiful building, very friendly and helpful staff. Restaurants on premises are top quality also.
Close to kremlin All the members of the staff are very Kindly, quick response, also Security I have completed satisfactorily all of the service
Service, from concierge assistance to room care was universally excellent. The doormen were efficient and friendly. The breakfast buffet was excellent and location superior.
Wonderful location across from Red Square and a five minute walk to the Bolshoi ballet. No business centre.
location can't be beat breakfast with view of Kremlin history of hotel
The location is amazing and made the trip so much easier with our 10 month old. Breakfast dining room location was fantastic, overlooking the Kremlin. From the front door to the room and restaurant, the staff were very helpful.
Excellent service, incredible staff, fantastic location.
Concierge was very helpful. Bar and restaraunt staff OK, not great. I had a massage. The massage room was awful - very bright, very cold. No music, no ambience. Very sterile. And not a good massage either - way too physical, not relaxing.
Location. Very close to historical centrum of Moscow. Extremly expencive. Poor menu in the restorant. Not very friendly staff.
The place is palatial with excellent service and right next to Red Square. The mattress could have been newer /better
The hotel has its charm for lovers of Bulgakov and of Russian artist Brubbel. Inside, it hasa mixture of modernist and soviet decoration. The location is excellent. It is 2 minutes away from the Red Square. The staff is very friendly and helpful. However, you would expect a bit of more luxury for 260 euros a night, breakfast not included. I guess you are paying the name and the superbe location.
breakfast (buffet and a la carte) was excellent staff was pleasant room a nice size pillows were wimpy room was warm (it was not warm outside), but we put on A/C bag checking at the security entrances was arbitrary - sometimes i'd get checked, other times not at all did not get a room with a good view
Good location. 5 min from the heart of the city - Red Square, Kremlin, Big Theatre. The bed in the room was not comfortable. Internet connection was only at the lobby.
I like enterier and spirt of hotel. Airconditing sistem work very poor.
Fantastic luxurious hotel next to Kremlin with great staff. The king size bed is actually composed of two separate bed. Very uncomfortable. You also get two smaller covers as opposed to one large one.
Great location, in heart of moscow and red square. clean rooms, and friendly staff. needs refurb but old hotel Just not up to modern, contempary design and style compared with new 5 star hotels.
Terrible Soviet style hotel that does not derve 5 stars. heavily overpriced for what you get knowing that Moscow hotels are normally expensive
No WI-Fi free
next to vernisage strange process of register / checkout
Location is good, rooms are quite comfortable No Internet in the lobby, only expencive - and useless through room TV; the staff wasn't friendly; I was asked to pay for the mini-bar every day during my stay, etc.
Very large rooms with good facilities, big bathroom, bath etc. Very good value for money. Good location next to the metro. Not much to do in the area around the hotel.
the most convenient is that the Hotel is only 50 meters from the Metro Station and in 15 minutes it is possible to reach the city center. Internet wireless and beakfast are very expensive for the level of the hotel. From the hotel staff, almost nobody speaks english at the hotel (I meet only one person whom speaks english).
well-located for the money not really
no free wifi
the most important thing for me, was the possibility to reach very easily metro stations. this has given me the chance to have several business meeting in all Moscow, without using cars or taxies. Actually everything has been perfect. thanks a lot.
close to city center, nice room, good stuff, good breakfast. Broken TV.
spacius room, nice breakfast, gym, excellent location
Very pleasant and quiet room. Very friendly staff. Very decent breakfast. Heavy smoking in the hotel lobby.
I had to wait for 20 min for the table for breakfast. It happened twice during 4 days.
The cleanliness, the warm behaviour of the staff, the very good location one breath distance from major Moscow siteseeing in the city center and not only, the good breakfast, the good services of the executive launge. An executive room should be larger.
location, rooms very comfortable wifi 20$ per day, not professional stuff, not helpful at all
good location, close to red square and accessible to the funky restaurants and luxury shops with reasonable rate considering how expensive moscow hotels are. some of the staff were unwelcoming and displaying bad attitude towards us.
1. Warm and good staff 2. Food and ambiance at Restaurant
Location close to Red Square, Shopping etc; large room, quiet (back yard) Nothing really but a slight lack of charme, too pricey even for Moscow
friendly staff; excellent location; small and intime
The location is very good. The size of the rooms are comfortable. The staff is not caring about the clients very much
Location was convenient Hotel is classic but tired, lacked a good breakfast, rooms need renovating, lobby is not welcoming, no spa, no massage was available, sauna was under repair.etc etc
Everything, the swimming pool, sauna, breakfast, rooms etc.And booking.com made a very good deal with the hotel. Otherwise sorry no savoy.
The Hotel is very well maintained. The staff are generally excellent. The Buffet Breakfast is excellent. Some of the Restaurant staff were not adequately trained to deal with foreign guests. The kitchen appeared unable to vary the menu to accomodate special diets. No hotel in Moscow could be described as good value for money.
I really liked the interior of the hotel, interior room, cosmetics for bath and body L'Occitan and also the swimming pool was rather good Hotel staff i think is the only problem of Savoy :( the dont know how to smile, and be polite with customers. Actually in Hyatt the best staff i've evere seen !!
Everybody speaks good English. Good hospitality. Kindly assisiting us for dinner and nightlife. Flexible for check-out in weekend.
Very good proximity to the Metro. Walking distance to the biggest Mall in Moscow. Good restaurants close by. Good room, good staff. Overall - Rocking.
The staff were very helpful and suggested great places to visit. The hotel was centrally located and close to most of the places of interest and restaurants too.
Fireplace in the lobby bar
the room was clean, comfortable, quiet. Hotel has good location in the center. Very good for buesness people and for tourists.
The position of the hotel is very good! It's located next to the Belorusskaya trainstation and so the airport Sheremetyevo is good reachable in less than a hour!
sauna, swimming pool were out of servise, breakfast was not included in the price, so the hotel doesn't deserve the money paid
The convienient location of the hotel first it has no swimming pool although in your site you were promoting the hotel with a swimming pool where there is no pool at all. also the jacuzzi was not working or it was canceled
staff speaking English very well! to be honest, we were unlucky during the stay due to the forests were burning and Moscow was in hell pollution.the In Fact, hotel is far from the center, but close to Belorusskaya station 1 km. Hotel is a bite old, old furniture cored ore carpet smelly. We couldn't sleep at all due to maintenance was on 6th floor! drilling job starts from 9 am till 18:00!! also I couldn't believe it that hotel didn't extend check-out time even for 1 minute after 12:00 pm!!!!!! they ask for 500 RUB / hour.. adding to this, they charged me by mistake RUB 5,217 and it took 4 days to refund to card!!
It was close to the airport road, which saved time at departure It is a bit far to walk from the city center and I would prefer a hotel that is more central and easy to walk everywhere from
Bad comunication ,The Hotel was under cunstructions what was not mentions.They debt additional my creditcard without my approval .
Great Location if you want to visit the city center, also good for business, staff friendly and helpful, and Starbucks just in front of the Hotel healthclub facilities
very close to Metro, nice rooms, good price
the hotel is a standard smaller sheraton type, and services are at that level.
Rooms are to small or nad to big, anyways when you move from one side of the room to another there is no way not to harm yourself.
Staff was excellent!
I use to go in Moscow twice a month and i stayed in all the 5 stars hotels. Royal is really outstanding in terms of quality and service. Really 100% deluxe hotel.
Good restaurants with great views.
Hotel allowed me to check in earlier and to check out later than the established rules require. Too many security guards around interrogating almost all guest, but maybe that's normal for Russia.
Everething was perfect!! Really luxury hotel!
impolite and unqualified staff (stupid questions and wasting time during check-in and on breakfast reception).
Overall OK but nothing to excite. Just a place to use when business.
Nobody of staff smile and say hello
The hotel is conveniently located. Rooms are clean. (отель очень выгодно расположен. в номере чисто.) Rooms quality and content, staff's attitude don't comply with the price level. (качество и наполнение номеров, отношение обслуживающего персонала не соответсвует уровню цены.)
Information of booking via web-site takes long way to the front desk of the hotel. After 3 hours after action they still have no inf. Also no quite good communication beetween reservation office and front desk in the night and weekends. Its uncomfortable and unpleasant.
location and sutability reception staff be more efficient and more quick
rooms quite small for what you would expect from radisson sas. the bathroom extremely small.
The view of Moscow river is wonderful from the room. The staffs at front desk are not so friendly.
the central location, the staff could give good advise on what is going on in the city, they are pleasant and polite, good cuisine in the hotel
comfort rooms & very professional friendly stuff with high standarts of hospitality, quite good location. Reasonable to stay with special rates. Standart rates are high
Very modern and clean hotel, friendly staff. Breakfast was very good albeit pricy (about 50 USD) Bar upstairs is definitely worth visiting. I bit far from the nearest metro station - almost 10 min walk, which was not pleasant given cold weather.
This one is a real 5-star, managed according to western standards. Brand new. Breakfast is also fine. 170 roubles for a tea bag/coffee pad is ridiculous, if you pay in average more than 300 Euros per night...
It was value for money. The view from my room was great. If I ever go back to Moscow I will definitelydefinitely be staying there again.
The Hotel Location is very good near to the city When I stay in the Hotel everything good
Good location, close to Metro. 20 minutes walk to Red square. Helpful staff. Clean and quiet. Very good breakfast buffet. Room, internet and breakfast expensive (but I guess that’s normal for Moscow). It is a standard business hotel without much charm.
Staff friendly and helpfull
comfortable beds no usual extras in the room like water heater, tea, coffee, shoe polisher etc
The staff were amazing , the desgin of hotel was very cool , it had a great mix of clssic luxury and boutique chic. It is expensive
Perfect staff and location.
Desing and furniture Hotel staff is insufficiently professional and insufficiently responsible
This is the best luxury hotel in Moscow. The nice & comfortable room, brilliant welness, spa, & hotel's location are made this hotel the best of the best. It is expensive, but valuable for the guests.
Good service NO
location, comfort bed, cleanliness of the room, silence estra high prices for everything adds
The view, right in front of Red Square and St.Basil; the position; the glamourous atmosphere; very kind service, real Moscow style; great value for money Maybe bell captain a little slow in helping get taxis
hotel ethnic style entrance
After making my complaints the management met with me, and they did extend some compensation for my inconvenience. (It was more than I was expecting, but really didn't make up for my disappointment.) I do believe the new management will improve the training of the staff. ***The Pool/Spa staff and facilities were shining stars. They were courteous and welcoming. I spent two days relaxing in the pool and sauna. It isn't a real Hilton. Smiles and courtesy are hard to find. The concierge desk was the worst I've ever experienced. I literally felt sorry for asking for help. I literally tried to leave the hotel early because it was so humiliating. (Hilton's customer service didn't help in this matter either.)
Breakfast buffet was good. Rooms were clean and comfortable. TV is old. The porters at the front heavy door are practically non existent. They will not open the door for you if its rain or shine, and will not help you with your luggage. The so called security personnel, are the same way. The cleaning staff forgot to clean our room once, and we left early in the morning and returned late in the evening.
Stayed at the hotel for its historic significance. Room service and food prices in general are ridiculously high, even when compared to their competitors.
I have appreciated the staff service, their kind, gentle, nice behaviour. The man at the door during the afternoon hours is a real gentle and sensitive person (though he is supposed to be kind you see the real difference with his colleagues). The girls and guys in the breakfast room are lovely. The breakfast is also very good but what I have appreciated the most is the wide choice of films and music: perfect for having relax during a business trip. There is nothing negative that I could say.
Veldig bra hotell Nei
Very noce, clean, stylish hotel right in the center of Moscow. Super friendly staff. Great room with very comfy bed. Loved it! Will definetely stay there on my next trip to Moscow.
staff was very friendly
Room / Staff / Location / Bar / Restaurant could be improved
extra very expensive
Excellent locationn in the district Zamoskvorechie. Design. Standard double room was big and very comfortable. Staff is really friendly. It is easy to park a car right near the entrance. nothing
hotel staff is excellent, location is also perfect, all things in rooms are brilliant new. 10 min away from Red Square. at the time ideally price/quality relation the breakfast was extra to pay and price was too high. we could easily go to any restuarant next to hotel and spent less. Sound isolation in the rooms could be better - we have heard all what happens on the floor.
The wifi worked and the room and bed was comfortable , however room temperature was too hot. Staff were surley and didn't come accross as friendly ( reception staff )
good, clean, welcoming staff
Brand new hotel, western standard 4 star (rare for Moscow). Modern, clean, nice spa, nice position. I'm used to be in Moscow frequently and this was the best 4 star hotel I've been in. The hotel opened a few days before my check in, so restaurant did not open yet, services organization still in progress. I guess in a few all these will be ok.
Staff was friendly and helpful (e.g printed boarding pass for me at desk)
its location -
Very friendly staff, nice clean rooms. Perfect location close to the city center. Very comfortable and large bed. Little minus: 50% extra pay for early check in.