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Charged extra for everthing rude front desk people Staff attitude
Great service from the minute we walked in the door! It was our 9 anniversary and they wine and dined us till we left. Nothing
Great location close to the metro. Staff was very helpful and nice. Check in and check out was very quick and easy. Bathroom had no fan and the sliding door wouldn't stay closed all the way. Minor problem though the room was very modern and comfortable.
We stayed with several other Families and had a great time. All the hotel facilities are newer, clean and functional. No problems at all.
My room was very quiet, staff was friendly, exciting location downtown close to fun bars, covered parking, hotel is less expensive than other downtown hotels, and I needed a wine bottle opener and was given one at no charge.
They were friendly and extremely helpful and accommodating. I was there for a week and they were on top of my needs and requests.
Great value for money (<$100 per night) given the AirBNB alternatives. Lunch and breakfast spots are a 5-15 minutes walk, which may or may not be a lot. The heater issues seemed to be addressed by instructions on the Front Desk. Would come back given the price. There is construction going on in the larger area affecting multiple properties but not really a lot. That said, it seems things are a bit slower.
The rooms were very small. It seemed that the room had not been dusted in quite sometime. The temp was almost 80 when we checked in. We had to call for someone to come check. It turned out that we were unable to adjust the temp for the entire stay!!!!! Upon check out we discovered that they had charged us for an extra day of parking. It was taken care of but employee not to happy to do it. I would never ever stay here again and would never recommend it to anyone!!!!!!!! Also apple products do not work in the room.
Lounge, Workout Facility, Sauna, and Quiet Room.
Proximity to Nicollette Mall Temperature was freezing in meeting rooms, common areas
I liked being able to check in early. The hotel desk staff was very friendly and accomidating. I requesting a single bed but was given a double. When I called to change rooms there was no hassle and a bell hop (also very friendly) came to our room to switch keys with us. The shower water took around 3-5 min to turn up in temperature. I felt like I was just wasting water for it to become semi-warm. Also I went down to use the sauna and it was cold. It took about 30 min for it to become semi-warm as well.
A wonderful, well kept, well situation hotel in downtown Minneapolis. If you are looking for a nice place to rest without spending too much, this place is for you. Not much negative to say! There was a slight tear in the one sheet on my bed. WiFi costs money here. Im really getting nit picky put Kayak says I have to use 100 characters!
The room was welcoming, larger than expected, great views. Room service was prompt and had great drink selections. The food (mushroom arancini and turkey burger) were great. Easy access to cabs to get us to our NYE destination downtown. Was unaware of the NYE party going on in the hotel, extreme security in place to even get to our room, bottle necks at elevators, loud party goers, and strange routes to get from parking to hotel because of the event. Might have chosen another hotel if we had known.
A great stay for work. Easy walk to the convention center. Friendly and helpful staff. Clean and functional. Very comfortable.
-Club floor ($30 extra per night provides continental breakfast and dinner hors d'oeuvres) -Comfortable beds -Nice view -Affordable parking with in/out priviliges -More food options during continental breakfast
Extremely good value at $79/night! We stayed with some family so we had three rooms total and we got to be right next to each other. Very friendly and personable staff.
Close to everything; our main destination was Orchestra Hall but we found ourselves near awesome restaurants and pubs. We were charged a $10 fee for an upgrade that we never requested or agreed to. When I called the receptionist was uber polite and corrected it. A very minor issue.
Fantastic service, great staff, beautiful lobby. Very comfortable bed. Rooms were quiet and restful. Some of the furniture was a little beat-up, though not very bad. Room was a little dark; would have appreciated one more lamp.
The room was comfortable and close to restaurants and other downtown activities. One big negative was the last minute change from 2 queen beds to one king and "Pull-out" queen. The pull-out was too small and uncomfortable. When I asked about the change, I was told that I booked with third party agent. This came across very negative. I booked a room with two beds and it was changed to one bed and a pull-out. Bad business!!
The room was a great space. Everything was excellent and the staff was super friendly and helpful. No hot tub.
Hotel has an amazing gym with great equipment and a full size indoor basketball course. The room service and valet was excellent, and food was good. Stayed here while Meta-Con was being hosted by the hotel and it was extremely crowded, kids seemed to be having fun but most were obnoxious, rude, and out of line. I wouldn't stay here if the hotel was hosting this event again.
Great comfortable room
Queen beds were nice and the bathroom was big. Market in the lobby had a good variety of snacks/fruit (a bit pricey). My room didn't have a fridge, but they got one to me in less than 1/2 hour. Very nice staff! Parking right there and not too expensive ($17/day) Room took a bit to cool off, but was nice once it did. At check in I was told that since I booked through a third party (Kayak), they put a $200 hold on my credit card that I would get back. I don't travel much, so I didn't understand this. The room was already nonrefundable.