Situated in Coconut Grove Village across the street from the CocoWalk shopping and dining complex, this hotel is 5.5 miles from downtown Miami and within 11 miles of South Beach and Lincoln Road.
Cons: Staff was unhelpful and delayed providing a room until Kayak faxed over confirmation, even though I had a confirmation number and email on my phone. When I finally got the room it was not cleaned from the previous occupant, there were dirty towels on the floor, dirt in the sink, and dirty sheets. Will not be going to this hotel again.
Cons: Our A/C unit did not continuously cool. We called to get it serviced and it never got fixed.
Staff was not entirely friendly at check-in.
Found 3 roaches on our two night stay- that was mildly unpleasant.
interesting, but strange... and moist.Pros: location was convenient. Cons: mostly the moist, moldy smell in the air. but the hotel is also a bit eerie and weird. seems like a 1970s drug inspired design. It is in bad need of renovation.
Great tripPros: Location was great to avoid the south beach madnessCons: Wifi was weak and pool needs more seating
Horrible Pros: It was nothing as advertised. Almost like going back to 1981 but worse. My colleague went into massive allergy attack once she entered room. We had to leave and go to another hotel. Really bad.
ReviewPros: The hotel rooms, decorations, amenities, and staff were excellent.Cons: The hotel needs major renovations; phone lines, lights, and wall structure are in need of repair.
Beautiful hotel, lovely stayPros: The hotel is absolutely beautiful and is literally across the street from CocoWalk. The staff is very friendly and helpful.Cons: The only negatives were that the hot tub in my room wasn't working property and we had to call maintenance to fix it, which was done in 5 minutes. The TV wasn't working either but maintenance took care of that in 5 minutes also. Neither of these are a big deal but its annoying when things don't work.
Pros: LOVED the cleanliness and space of the room. Loved the japanese soaking tub. Very quiet room, even though it is located in a heavily trafficked area.
Pros: The attention of the front desk staff and the restaurant. Cons: Room was very dirty, had to use shoes all the time, otherwise feet would get dirty immediately. Shower tub dirty also, and shower faucet about 1/2 inches away from the wall, which , I believe , from some previous repair that had to be done regards to plumbing, and was poorly fixed. showing a hole in between. Mildew thru out the bathtub surroundings, which proves that no proper cleaning was been done. Not for one day that we were there did the cleaning staff leave enough towels for the 4 quests. We had always to walk around the floor to find someone that was cleaning another room and ask for more towels.
Closet doors extremely heavy to move.
Mattress of the bed close to the wall, sinks to the middle as soon as you lay down. Not at all what I expected from a Hotel that use to be one of the finest in the area.
Overnight parking fee very high.
In my opinion, all that is due to bad management and it can bring the place down very fast. I would not recommend your hotel to anyone that asked my opinion.
Quaint Pros: Location, People were great, Hotel was fun and nice architecture.
It was easy to walk to a variety of places.Cons: WI FI was not functional, there were no vents in the bathroom, and the room had an old smell to it.
Price Gouging Criminals.Cons: We booked to get some A/C after Hurricane Irma. When we arrived they would not honor the rate we had already paid online and tried to charge us an extra $65 per night. They wouldn't budge. Do not pay these Criminals, they should be out of business.