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The staff was friendly and helpful. Breakfast was good it had a lot of variety. The room was clean, the beds were comfortable and we had lots of pillows. The room was our choice, at the end of the hall and with easy access from the the room and the hall which we were bombarded by smokers who didn't smoke in their rooms but near the access'. Wallpaper isn't essential but needs re-glued or removed.
Not too far from main highway- easy access for traveling, close to gas station and fast food/coffee Where to begin? I actually called to attempt to cancel as soon as we got there but wasn't able. My gut instincts were correct. We arrived after 12+ hours of traveling with our 5 month old only to wait 20-30 mins for the front desk person to come back and be able to check us in. Once we got to the room, it felt dark and dingy. There is absolutely ZERO Insulation in the walls as I could hear every step, conversation, etc coming from every room around us and the constant walking that took place in the room above us for hours. I almost called to complain to the front desk but assumed they wouldn't even bother to be available. The TV guide that is out is incorrect, and none of the channels are HD. The next morning I looked forward to grabbing a cup of coffee and leaving.. No to go cups. Overall, I would recommend staying across the street at the Hilton garden Inn for the same price and I'm sure it would be a lot nicer for the same price.
Room was fairly large and bedding was decent. The girl at the front desk overnight was very kind and apologetic which I'll get to in a minute. Unfortunately after a hot shower at around 1am the fire alarm in our room began going off (which I'm sure everyone on our floor appreciated). The phone in our room didn't work so we had to walk down to the front desk. The front desk girl told us that " it happens sometimes from the steam". Okay, so after that we request a late check out for noon, and despite that as well as a do not disturb sign on the door we are repeatedly woken up by housekeeping knocking three separate times between 9 and 11am. I wouldn't recommend a return unfortunately.
Nice clean pet friendly hotel.
Staff was friendly and eager to please. Hotel was nice and in a great location. My problem was my room wasn't paid for by Kayak. The staff had to call and find out why the cc for Kayak was DECLINED. Also, booked a non smoking, but due to Kayak's problem ended up in smoking. The hotel staff bent over backwards to cleanse the room of the smoke smell better. They were willing to switch the room, except they were booked solid due to a very large convention.
It was close to expo center. The room was filthy. It was a non smoking room that smelled like smoke terribly. Half of the lights did not work. Had not been vacuumed, toilet dirty and everything was sticky. I would never stay at a super 8 again and I would not recommend it to anyone.
Close proximity to the expo center, airport, Churchill downs, and Kentucky state university. Could have been cleaner, and staff could have been more organized.
This hotel was very dirty and has not been maintained. Our room had significant water damage in the ceilings and walls. The bathroom, walls, and carpets were filthy. The hotel at night was very loud between the airplanes at the airport and the other guests. We heard doors slamming and people coming and going all night through the thin walls. Also, the front desk staff (morning and night) did not seem to know what they were doing. The morning staffer sat "indian style" on the floor as we checked out and didn't even bother to stand while talking with us. The hotel served it's purpose as we just needed a cheap place to crash for the night but it was overall a gross experience and we learned our lesson on staying at the cheapest hotel! Never again.
Nothing Paid for my room online, checked in, signed paperwork and was told my room would be ready at 1:00. Came back later that day to get room keys and was told they were overbooked and they didn't have a room for me. How is this possible if I've paid and checked in? Avoid this place at all costs!!!!
Nothkng After having reservations , tried to give us a room with no AC and offered a box fan. One towel to share for 2 days. No breakfast food except a loaf of bread We were forced out 3 hours before checkout because we were in owners daughters room and she was coming back. STAY AWAY FROM HERE!!!!
No pool or hot tub, place looks run down.
Nothing The room was disgusting and smelled of stale smoke with a broken lock on door. The carpet was grimy and stained to wear I was Leary to touch anything. The tv and lights only worked after several attempts. I didn't even attempt turning on the water or using the shower or any towels. I just wanted out of there as soon as possible! I would not recommend this place to anyone!