Rest Up London - Hostel

Small rooms and the beds do not have mattress, they are very thin. There is no elevator and the WiFi is only offered in the ground floor

Lounge and TV room but staff do not inform you about laundry service or lockers since there are no lockers in the rooms.. The location was convenient

The attitude of the staff when they messed up my booking information and told me to leave 4 times when my stay was due to continue 1 more day First I put some towels that were doing the job like curtains ..I was changing and the female staff literally opened them without knocking on the bed frame to warn me of her presence I almost got exposed...I was not happy nor impressed. All this to tell me.. "check out is at 10..you need to leave" I replied “ today is not my check out... you made a mistake ...check the booking Then while she was on the walkie talkie ..I said I’ll show you the confirmation so you do not disturb me anymore... then presented my booking confirmation which was on my phone She left and got back in my bedroom Next thing I know she brings with her another female staff and again tell me to leave I said “I am not leaving, I paid till (gave the date of last date) I will on that day She replied “ your booking is cancelled, you need to leave” I said “ how is it my problem if you messed up the booking..? Plus I showed your colleague my booking...did she not tell you ? She replied “she does not work here” I was astonished since I saw the other staff working at the hostel many times. So I knew it was a lie and it was obvious she did not want to know.. she kept treating me like a liar and nuisance since I was not prepare to be thrown 2 days before Christmas out in the cold when I paid my stay for 14 days straight She replied “ how did get into this room, you are not suppose to be here” I said “ excuses me ..how did I get here... ask your manager how... he is the one who organised for me to be here plus How can I get into this room if I was not given a valid key card? I also went describing physical traits of her manager to show her I was telling the truth She then said “who gave you the card? I replied “ excuses me who? One of the staff at the reception obviously” The she said “ what was their name ?

Great location. Right by a bus station and a short walk from a train station.

The bed wasn’t comfortable.

Good value for price

Lovely place within the city centre, everything available at your door steps

Lights can be on even at 2 am, there is noise the whole night.washrooms and toilets are quite limited for a huge number of guests.

Adequate, but not fancy

Room was actually pretty clean, and restrooms were heavily used, but cleaned regularly. Staff was always very nice and helpful. Room was spartan, but comfortable.

Very noisy - lots of commotion outside our room. Also, for some reason, they decided to shut the bathroom near us for cleaning every morning from about 7:30 to 8:15 - right when lots of folks were wanting to shower. Finally, I had requested a private room for our family, but they told me that they didn't have any , so I had to pay extra money to get a whole 10 person room. Still a decent rate overall, compared to other places, but not the rate i thought I would pay. Finally, don't count on getting wi-fi any time between 7:00 and 10:30 at night. There are so many people trying to connect that it is pretty much impossible.