Overview

El Refugio

Cruz DE Tejeda S/N, 35328 Las Palmas de Gran Canaria, Canary Islands, Spain
+34 928 666 513

RM 245+

Overall guest ratings

8.3/10 Excellent
Based on 734 reviews

Review highlights

  • 9.6
  • 9.6
  • 6.3
  • 5.6

Good to know

  • Friendly atmosphere
  • Good management
  • Friendly service

Nearby

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    About

    When visiting Tejeda, El Refugio is a great choice to consider. The restaurant is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. A terrace and a garden are other highlights.

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    Amenities

    • Free Wi-Fi
    • Internet
    • Game room
    • Outdoor pool
    • Air-conditioned
    • Free parking
    • Pool table
    • Terrace/Patio
    • Restaurant
    • Bar/Lounge
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.3 Excellent
    Based on 734 reviews
    • 9.6 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.9 "Management was excellent, said 99%."
      9.3 "93% said the reception staff was great."
      9.7 "97% thought the service was very professional."
    • 9.6 "Terrific location."
      8.5 "Great parking, according to 85%."
    • 8.4 "Amenities are good."
      7.3 "73% thought the building was wonderful."
      9.5 "95% found the grounds to be nice."
      8.6 "86% enjoyed the lobby entrance."
      10.0 "100% loved the outdoor sports facilities."
    • 7.1 "Good breakfast."
    • 6.5 "Vibe was decent."
    • 6.3 "Average cleanliness."
    • 5.6 "Average value."
    • 4.7 "Rooms are not good."
      2.9 "71% complained about the bathroom."
      2.4 "76% said rooms were small."
      4.4 "56% didn't like the uncomfortable beds."
      4.2 "58% said rooms were dirty."
      0.0 "For 100%, the rooms looked old."
      1.7 "83% thought they were poorly maintained."
      3.6 "64% found problems with the furniture."
      2.9 "71% had problems with the shower."
      0.0 "100% criticized the small bathroom."
      4.3 "57% were unsatisfied with the kitchenette."
    • 4.6 "Not very comfortable."
      2.4 "76% said rooms were small."
      4.4 "56% didn't like the uncomfortable beds."
      0.0 "100% criticized the small bathroom."
    • 2.5 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    Based on 572 reviews
    • 9.7 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.8 "Management was excellent, said 98%."
      9.5 "95% said the reception staff was great."
      9.6 "96% thought the service was very professional."
    • 9.4 "Terrific location."
      8.0 "Great parking, according to 80%."
    • 8.6 "Amenities are good."
      7.5 "75% thought the building was wonderful."
      9.4 "94% found the grounds to be nice."
    • 7.3 "Good breakfast."
    • 6.5 "Vibe was decent."
    • 6.0 "Average cleanliness."
    • 4.7 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      4.5 "55% didn't like the uncomfortable beds."
      2.3 "77% said rooms were small."
      0.0 "For 100%, the rooms looked old."
      1.7 "83% thought they were poorly maintained."
      4.0 "60% said rooms were dirty."
      3.7 "63% found problems with the furniture."
      2.9 "Air conditioning was criticized by 71%."
      2.6 "74% had problems with the shower."
    • 2.9 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
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    Overall rating

    8.4 Excellent
    Based on 110 reviews
    • 9.7 "Terrific location."
    • 9.6 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.9 "Management was excellent, said 99%."
      9.7 "97% thought the service was very professional."
    • 7.2 "Good breakfast."
    • 5.1 "Rooms are ok."
    • 4.5 "Not very comfortable."
      2.4 "76% said rooms were small."

    Overall rating

    8.4 Excellent
    Based on 51 reviews
    • 9.7 "Terrific location."
    • 9.6 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.8 "Management was excellent, said 98%."
    • 8.4 "Amenities are good."
    • 7.2 "Good breakfast."
    • 5.2 "Rooms are ok."
    Good to know
    "Friendly atmosphere"
    "Good management"
    "Friendly service"
    data provided by TrustYou
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