Overview

Crowne Plaza Knoxville Downtown University
Top City Hotel

401 West Summit Hill Drive, Knoxville, TN 37902, United States
+1 865 522 2600

RM 558+

Overall guest ratings

8.8/10 Excellent
Based on 784 reviews

Review highlights

  • 9.4
  • 9.4
  • 6.8
  • 4.2

Good to know

  • Clean rooms
  • Friendly service
  • Great shopping

Nearby

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    About

    Welcome to One of the Top Hotels in Knoxville, TN Knoxville, home of the University of Tennessee Volunteers and the 1982 World's Fair, is a beautiful city nestled on the banks of the Tennessee River and home to endless sights and treats. You can make your trip even more memorable by staying at one of the best hotels in Knoxville, TN. Whether you want lodging near the Knoxville, TN convention center or you need to host an event, the Crowne Plaza® Knoxville hotel can deliver. We have more than 15,000 sq ft of event space and special perks like a Crowne Meetings Director and Herman Miller Caper chairs, we're considered

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    InterContinental

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Internet
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Cable or satellite TV
    • Concierge service
    • Laundry facilities
    • No smoking
    • Parking (surcharge)
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.8 Excellent
    Based on 784 reviews
    • 9.4 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
      8.8 "88% thought the service was very professional."
      9.1 "Housekeeping was great, according to 91%."
      8.6 "Lovely bar service, according to 86%."
    • 9.4 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 6.8 "Breakfast is mediocre."
      6.3 "Breakfast prices were ok, according to 63%."
    • 6.7 "Rooms are ok."
      6.2 "Beds were acceptable for 62%."
      6.4 "Only 64% said rooms were big enough."
      5.5 "For only 55%, the tv was ok."
      5.0 "50% thought the minibar was ok."
    • 5.5 "Average comfort."
      6.2 "Beds were acceptable for 62%."
      6.4 "Only 64% said rooms were big enough."
    • 4.2 "Pool is below average."

    Overall rating

    9.0 Excellent
    Based on 439 reviews
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.5 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
    • 7.8 "Good cleanliness."
      8.0 "80% said rooms were clean."
      7.4 "74% thought it was clean."
    • 6.7 "Breakfast is mediocre."
    • 6.5 "Rooms are ok."
      6.3 "Beds were acceptable for 63%."
      6.0 "Only 60% said rooms were big enough."
    • 6.5 "Food is average."
    • 5.4 "Average comfort."
      6.3 "Beds were acceptable for 63%."
      6.0 "Only 60% said rooms were big enough."
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    Overall rating

    8.6 Excellent
    Based on 172 reviews
    • 9.5 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
    • 9.2 "Terrific location."
      9.7 "97% liked the proximity to shopping."
    • 7.2 "Good cleanliness."
      7.4 "74% said rooms were clean."
    • 6.9 "Vibe was decent."
      6.8 "68% considered the lobby entrance to be so-so."
    • 6.2 "Rooms are ok."
      5.7 "Beds were acceptable for 57%."
    • 5.5 "Average value."
    • 5.0 "Average comfort."
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    Overall rating

    8.6 Excellent
    Based on 109 reviews
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 9.3 "Terrific location."
    • 6.9 "Vibe was decent."
    • 6.3 "Rooms are ok."
      6.0 "Beds were acceptable for 60%."
    • 6.1 "Average amenities."
      6.0 "60% thought the building was acceptable."
    • 5.1 "Average comfort."
      6.0 "Beds were acceptable for 60%."

    Overall rating

    8.9 Excellent
    Based on 62 reviews
    • 9.5 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 9.1 "Terrific location."
    • 6.5 "Rooms are ok."
    • 5.4 "Average comfort."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Clean rooms"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

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    Find reviews that mention:
    knoxville
    knoxville
    friendly staff
    short walk
    great hotel
    indoor pool
    great location
    market square
    walk to the market
    great restaurants
    crown plaza
    pay for park
    location and great staff
    great location for downtown
    saturday market
    room was nice
    restaurants and shops
    staff was very nice
    easy parking
    close to market
    helpful and friendly and the location
    ut campus
    short walk to many downtown
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