The hotel is situated in a beautiful island in front of Kota Kinabalu. Pros are:location, hotel staff, snorkeling in front of the hotel is very nice, possibility to go also to the other hotel, by a free boat ride, that offers a magnificient beach in the morning-afternoon for free, Marine center where you can go and touch some sea-stuff. Restaurants.:I read some comments about the restaurants being a bit expensive, Think to choose your own fish from reproduction thanks by having the menu in your hand and that is not expensive . Personnel was very efficient: because of a sudden noise to air conditioning in the room we were offered immediately to change room. You wonder if sometime in an Eco marine resor, waters could be a little be cleaner, but when we and currents arrives this happens. Room prices are a little bit on the high side,
amazing. all amazing hmm, not a fan of the jungle walk. too long, plus too many mosquitos and pythons!
Beautiful nature and view. The cottages are clean and nice. Loved that many fishes and birds can be seen, quiet and only sounds of cicada is around. Great for relaxing. Food was over-priced, not many choices for long stay. As the access to mainland is difficult, would be nicer if there are more choices and local dishes available.
Every thing The A/C
The staff were excellent! MERC was a nice experience. We had a superb seafood meal - snorkelling was great - as was the kayaking. Being able to swim and snorkel from our room was a real experience - the kids would swim over to say hi! The drinks in the evening at the Latitude Bar was a really lovely touch. We had some really quality family time there - intimate, personal atmosphere. We would definitely return - and split our time between Bungaraya and Gayana. Our initial impression was a little disappointing - location superb, however we had not been given adjoining rooms as requested (travellling with a 12 and 16 yr old) and the 'breakfast delivered to your room by boat' was not available. Having said that, the management were very quick to respond- change rooms for us asap and provided the breakfast we wanted. The intimate, personal atmosphere was superb - we wanted to stay longer! Only other comment would be that the first morning, breakfast was really lovely - small buffet and a la carte. The next 2 mornings were not as nice - obviously problems with the chefs or something - menu not offered although we were able to order.
Wonderful location, excellent service from happy, friendly staff. Lovely pool that is good for swimming - not just a "leisure" pool. freshly cooked breakfast on the veranda delivered by boat! The arm chairs in the room are really uncomfortable.
very very very very nice hotel
Room service is great, good private jetty, and good spa The swimming pool is under renovation , but it didn't mark on booking.com ,jacuzzi and steam room were out of service during our stay, private beach is too small.
The food, the service and the staff was all excellent and our rooms were great. We loved the hotel itself but we found the food, water and soft drinks way too expensive. Although there was a some live music in the bar at night, we would have liked some music or entertainment outside, perhaps on the beach or near the pools? We found that guests disappeared after dinner and we either went into town or had to go to our room to watch television.
Joined some hotel activities such as bird watching, cooking etc and played tennis. Relaxed at the swimming pool. Checking in/out is too slow. Reception staff are not so efficient. The Managers are very nice though.
Staff is always very friendly. Fantastic place to stay, with very comfortable rooms. The new spa (Chi) is great. Italian restaurant is quite expensive, while we did not think the food was very special. It missed the extra touch.
Comfortable resort and very friendly staff. Tanjung wing rooms were clean and spacious with nice views. Food and drinks were expensive especially when compared to the local prices.
Location and facilities were fantastic. Not quite the relaxing time expected. Plenty of families having lots of fun and making vibrant use of all of the activities / facilities.
location and cleaness the limited restaurent choice
Paradise - had stayed at other Shangri-LA, Rasa Ria, and found Tanjung Aru to be equally wonderful.
A Wonderful hotel with great view and good facilities. The best place in KK No.
The staff were helpfuland friendly.The home cooked breakfast was very tasty and good value. The beach area adjacent was very dirty and unappealling.Also no swimming allowed due to jellyfish-should have been aware of this prior to arrival.
No comment. During booking room rate : rm 600++. but when I reach at the hotel room rate increase to rm 700++. so many dogs around (inconvience for muslim).
Clean and spaces rooms. Pleasant and quiet accommodation. Very dirty beach.
Great location, friendly staff, good restaurant, fabulous swimming pools... new accommodation under construction which will improve the quality of the resort. Will definitely be back. The family accommodation we had was a bit damp and a bit dark.
Friendly staff, good food, clean and comfortable. Two good pools . Unable to swim in the sea due to "household" rubbish washed up on the beach.
The food & beach No
Food and facilities were Ok. Great beachside massage. Staff try hard and are friendly but poor training and non-existent management overwhelm any efforts they might make. Poor maintenance. Dreadful service. Like almost everything tourism-related in Sabah (except street food, which is brilliant and cheap), seriously overpriced for the level of service and quality. Food was bland and laughably over-priced when compared to local restaurants. Isolated location means you are stuck here far from the 'real' Sabah experience.
We liked special the choices of restaurants and the excellent quality of the food. Also the setting of the whole complex is excellent We could not found anything negative about our stay
The staff tried hard and were very courteous I picked up a gastric virus and spent the whole time in my hotel room. My fiancee stepped on a rusty nail (which was not rectified after the incident) and we had to make a trip to the local doctor for a tetnus etc (not ideal for me as i was really not well). Everything in the room looked nice but was not well built, i.e. everything was slightly loose. We booked a Spa suite to end our honeymoon and was disappointed with the Spa Suite wing. It is located approx 1 mile from the main wing (not 400m as stated on their website!!) and the only way to access the main resort after dark is by shuttle bus. Again not ideal if not feeling great. The dining options at the spa suite block is very poor (Dive Bar One).
Beach, sea, relax free easy and the outdoor activities. Rather far to travel to the water sport centre. Room come with Breakfast for 2 only. Hotel should consider for those family with younger children <12 years will be nice. Not much choices for other food and price is expensive compare to KK city town area.
Pool Villa - Location, location, location! Staff very friendly and trying to be helpful. Good choice at breakfast, but slow keeping up with demand - often ran out of items (fruit, yoghurt, bread etc). The Pool Villa had kitchenette with hob, fridge/freezer, sink, kettle and lots of cupboard space - lovely! But there were only a few plates, 4 cups/saucers and 4 glasses, 4 tablespoons, 4 teaspoons and 4 forks. That's it. No saucepans or knives - not even a butter knife! When we challenged staff we were told that we are only supposed to do "light cooking eg soups" - without soup bowls and saucepan?! Not good. We also had to "fight" to get a parasol (which was clearly shown in their brochure). Needless to say, we bought essentials ie can opener, corksrew, sharp knife, scissors etc at reasonable cost from supermarket (own transport recommened - 15 min drive from resort, although shuttle service is provided). Also, we think it was overpriced
First class beach,and good choice of restaurants nothing
very relaxing with a nice beach The water tap was broken and the toilet and half of the living area became wet.
It was the complete package excellent location and range of resturants.
Good Location reasonably priced friendly staff and good access to town The cost of golf is extremely expensive for Malaysian standards and whilst the course is quite good and well maintained you are paying top dollar for the privalage to play the course
Loved Pacific Sutera.Good location very good service and Henry on front desk was the best.He was always ready for any questions.Rooms were good but did not like the pillows.If we come back we will stay in same hotel.Thank you to all the staff. Please if you can change the bed too hard.
Excellent choice of restaurants ..breakfast buffet was very good Nothing
The swimming pool was good ! Furniture is a bit out of date. The group entertaining at the lobby is not really enjoyable while besides that the whole day the same back-ground music is playing, quite boring !
Rooms and the view from balcony is outstanding.It is a huge hotel. There are lots of swimming pools ( but they are only 1,5m deep each). I dont like golf but if you do so there is a huge golf field. There is no beach at this hotel. There are 2 men made `beach like` places but they are 10m wide each. Maximum 10 people can use it in the same time. If you want beach do not stay in this hotel . Go to Nexus or some other hotel with a proper beach.. If you insist to stay here then there are boats to islands hourly. I suggest you to go to islands to swim. Also foods are expensive. Water sports staff on the boats are unkind. ( the ones in the marina was very kind) .
Hotel staff are very friendly Should allowed the window to be opened so that some fresh air can come into the room
Excellent food, friendly and helpful staff, nice grounds room decor a little dated, no flat screen tv, no dvd player
The room is really nice and clean, they also provide shuttle bus to city, really thoughtful. At night,there is a live singing show in the lobby lounge, it was also good. The time of checking in was too long and the staff of front desk was a bit careless.However, it was not a big deal, for the staff,overall, I would say, they are quite good and professional.
Staff were friendly. Our children were upgraded to an executive room free of charge. Our room was lovely with a view of the pool and the sea.
Views and staff Restaurants are bit over-priced. Venician blinds separating the bedroom and the bathroom are bit too kinky!!
The sea view and the convenient services hotel provided. I love staying in this hotel and this is not my 1st time staying. I am a bit disappointed because the room seems to be old and the window binding not in good condition. Toilet's room condition not very good.
Excellent facilities, good location and value for money
Free hourly shuttle bus to and fro to KK town. Really convenient!! . Free WiFi service in the hotel lobby and the pool area. Good massage service but was slightly pricey. Spa staffs are very courteous. Nothing!!!
The service and the room facilities The quality and taste of in-room dining food
We had a great time. Club rooms and club amneties rock. The evening cocktail is something of very good quality.Location and overall property is awesome.. Old style tv even in the Club Rooms - Most of the Hotels have larger lcd screens now...Services at breakfast time in the lounge are extremely slow and the choice very limited...
Good location, friendly and helpful staff, great breakfast selection and good facilities. At first we were given a poorly located room but this was changed without to many problems, the hotel food and drink is very expensive.
Staff were excellent and very friendly. Free upgrade to superior room with sea view. Rooms are a little dated e.g. small old TV, stains on carpets.
Close to city and islands. Good and tasty food. Knowledge of hotel staff poor.
convenience, next to the harbour, easy access to boats and islands pools were too basic, not deep. more for kids
The location was good. Although Shangri La Tanjung Aru would have been just as good on hind sight. Regretted choosing Sutera Harbour. Initially given a supposed sea view room which actually had view of child pool and trees. We had to complain and they changed us. We had to trawl with all our luggage and child. On the last day of our stay we had no hot water and the electrcity blew out (didn't bother to fix this) because of a faulty iron which they provided. There was no iron or ironing board in our room when we arrived.
the room was so clean and confortable and the staff so nice and helpful.... never find a so good hotel for a so cheap price....
Very friendly staff! The receptionist arranged a rent car for us, all process was so easy and at good price! Good food at restaurant, cheap prices. No beer at restaurant -:) !
Good location, not far from city. You can see the real face of malaysia. Helpful staff, especially Mike- receptionist! They should work on restaurant area, good food, but not much comfortable seat and i was always waiting for my meal.
Excellent free wireless internet. Clean room. Friendly staff. Value for money. Rough bathroom finishing. No fridge.
Clean and staff were helpful! Not near anything really! Stayed for 1 night after coming back from sandakan thinking it would be cheap to get to airport for return to KL but was just as expensive as staying in main area with lots more to do! Also taxi that hotel arranged for us tried to rip us off by charging even more than agreed rate I had with reception team!