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The Palms Hotel

820 White Street, Key West, FL 33040, United States
+1 305 294 3146

RM 950+

Overall guest ratings

7.8/10 Good
Based on 1,436 reviews

Review highlights

  • 9.0
  • 8.8
  • 6.5
  • 4.3

Good to know

  • Friendly atmosphere

Nearby

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Business centre
    • Internet
    • Concierge service
    • Bicycle hire
    • Outdoor pool
    • Bar/Lounge
    • Air-conditioned
    • Safe
    • Free parking
    • Storage available
    • Non-smoking rooms available
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    Reviews

    Guest reviews

    Overall rating

    7.8 Good
    Based on 1,436 reviews
    • 9.0 "Excellent pool."
      8.9 "Clean pool, said 89%."
    • 8.8 "Great service."
      9.0 "90% found the staff to be very friendly."
      9.0 "90% thought the service was very professional."
      8.8 "Housekeeping was great, according to 88%."
    • 7.5 "Good amenities."
      8.8 "88% found the grounds to be nice."
      9.8 "98% loved the outdoor sports facilities."
      9.1 "91% loved the terrace."
      10.0 "100% thought the architecture was beautiful."
    • 7.2 "Good location."
      9.4 "94% thought parking was inexpensive."
      8.1 "81% liked the proximity to sightseeing."
      10.0 "Easily accessible by car, said 100%."
    • 7.0 "Good breakfast."
    • 6.5 "Average value."
    • 4.3 "Ugly beach."
    • 4.2 "Rooms are not good."
      1.6 "84% said rooms were small."
      1.9 "81% complained about the bathroom."
      0.1 "99% criticized the small bathroom."
      1.2 "Air conditioning was criticized by 88%."
      1.3 "87% had problems with the shower."
      0.3 "97% were disappointed with the minibar."
      1.7 "83% thought they were poorly maintained."
      2.5 "75% found problems with the furniture."
      0.8 "For 92%, the rooms looked old."
      3.3 "67% were unsatisfied with the kitchenette."
      3.9 "61% thought the tv was sub-standard."
    • 3.7 "Not very comfortable."
      1.6 "84% said rooms were small."
      3.7 "63% thought it was too noisy."
      0.1 "99% criticized the small bathroom."
      1.2 "Air conditioning was criticized by 88%."
    • 3.4 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    Based on 933 reviews
    • 8.8 "Pool is good."
      8.7 "Clean pool, said 87%."
    • 8.4 "Great service."
      8.7 "87% found the staff to be very friendly."
      9.2 "Housekeeping was great, according to 92%."
      9.1 "91% thought the service was very professional."
    • 7.2 "Good location."
      9.4 "94% thought parking was inexpensive."
      8.5 "85% liked the proximity to sightseeing."
    • 6.8 "Breakfast is mediocre."
    • 4.2 "Rooms are not good."
      1.6 "84% said rooms were small."
      1.8 "82% complained about the bathroom."
      0.2 "98% criticized the small bathroom."
      1.3 "Air conditioning was criticized by 87%."
      1.3 "87% had problems with the shower."
      0.3 "97% were disappointed with the minibar."
      0.9 "For 91%, the rooms looked old."
      1.7 "83% thought they were poorly maintained."
      2.2 "78% found problems with the furniture."
      3.5 "65% were unsatisfied with the kitchenette."
      3.4 "66% thought the tv was sub-standard."
      4.0 "60% said the bathroom was dirty."
    • 3.9 "Not very comfortable."
      1.6 "84% said rooms were small."
      3.6 "64% thought it was too noisy."
      0.2 "98% criticized the small bathroom."
      1.3 "Air conditioning was criticized by 87%."
    • 3.1 "Disappointing internet connection."
      2.8 "72% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    Based on 445 reviews
    • 9.0 "Excellent pool."
    • 9.0 "World class service."
    • 7.2 "Good location."
      9.5 "95% thought parking was inexpensive."
    • 6.6 "Breakfast is mediocre."
    • 6.2 "Average value."
    • 3.5 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
    • 3.2 "Awful rooms."
      1.4 "86% said rooms were small."
      2.1 "79% complained about the bathroom."
      1.0 "Air conditioning was criticized by 90%."
      0.1 "99% criticized the small bathroom."
      1.7 "83% thought they were poorly maintained."
      1.0 "90% had problems with the shower."
      2.7 "73% found problems with the furniture."
      0.2 "98% were disappointed with the minibar."
    • 2.8 "Quite uncomfortable."
      1.4 "86% said rooms were small."
      3.3 "67% thought it was too noisy."
      1.0 "Air conditioning was criticized by 90%."
      0.1 "99% criticized the small bathroom."
    View all review categories

    Overall rating

    7.9 Good
    Based on 57 reviews
    • 9.2 "Excellent pool."
    • 8.7 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 7.6 "Good location."
    • 7.1 "Good breakfast."
    • 7.0 "Good vibe."
    • 4.0 "Rooms are not good."
      1.8 "82% said rooms were small."
      1.8 "82% complained about the bathroom."
    • 3.6 "Not very comfortable."
      1.8 "82% said rooms were small."
      3.4 "66% thought it was too noisy."
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    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly atmosphere"
    data provided by TrustYou

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