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The Excelsior Hong Kong
Best Fitness Area

281 Gloucester Road, Hong Kong, Hong Kong
+852 2894 8888

RM 829+

Overall guest ratings

9.0/10 Excellent
Based on 5,907 reviews

Review highlights

  • 10.0
  • 9.9
  • 6.5
  • 6.4

Good to know

  • Friendly atmosphere
  • Good accessibility by car
  • Great shopping

Nearby

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    About

    Surrounded by Causeway Bay, the main shopping, dining, and entertainment district, the hotel is around the corner from Victoria Park and one mile from the Wanchai district.

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    Expedia

    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Tennis
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Laundry facilities
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    9.0 Excellent
    Based on 5,907 reviews
    • 10.0 "Excellent wellness & sports facilities."
      10.0 "top-notch fitness area, thought 100%."
    • 9.9 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.8 "Easily accessible by car, said 98%."
      10.0 "Near to public transport, according to 100%."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Good access to the airport, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.9 "Great service."
      9.3 "93% found the staff to be very friendly."
      9.0 "90% thought the service was very professional."
      7.3 "73% said the reception staff was great."
      9.6 "Management was excellent, said 96%."
      10.0 "100% were happy with the shuttle service."
      10.0 "100% said the concierge service was amazing."
    • 8.8 "Food is delicious."
      8.6 "Yummy desserts, said 86%."
      8.2 "82% loved the menu selection."
    • 8.0 "Breakfast is good."
    • 6.5 "Average value."
      5.3 "The price was ok for 53%."
      6.5 "Breakfast prices were ok, according to 65%."
    • 6.4 "Rooms are ok."
    • 4.8 "Vibe wasn't good."
      1.4 "86% criticized the unstylish hotel."
    • 4.5 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      0.9 "91% thought the facilities needed updating."
    • 4.1 "Internet is poor."
      3.8 "62% thought it was overpriced."
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    Overall rating

    9.0 Excellent
    Based on 945 reviews
    • 10.0 "Excellent wellness & sports facilities."
    • 9.8 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.8 "Easily accessible by car, said 98%."
      10.0 "Near to public transport, according to 100%."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      9.2 "92% thought the service was very professional."
    • 8.1 "Breakfast is good."
    • 6.2 "Average value."
    • 6.1 "Rooms are ok."
    • 4.7 "Bad amenities."
      5.0 "50% thought the building was acceptable."
      0.8 "92% thought the facilities needed updating."
    • 4.3 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
    • 4.3 "Internet is poor."
      3.9 "61% thought it was overpriced."
    • 4.2 "Not very comfortable."
      3.8 "62% said rooms were small."
    View all review categories

    Overall rating

    9.0 Excellent
    Based on 2,540 reviews
    • 9.9 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.7 "Easily accessible by car, said 97%."
      10.0 "Near to public transport, according to 100%."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
    • 8.7 "Great service."
      7.3 "73% said the reception staff was great."
      9.3 "93% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      10.0 "100% were happy with the shuttle service."
      9.6 "Management was excellent, said 96%."
    • 8.5 "Breakfast is good."
    • 6.8 "Rooms are ok."
    • 6.3 "Average value."
    • 4.9 "Vibe wasn't good."
      1.6 "84% criticized the unstylish hotel."
    • 4.4 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      0.7 "93% thought the facilities needed updating."
    • 4.2 "Internet is poor."
      3.8 "62% thought it was overpriced."
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    Overall rating

    9.1 Excellent
    Based on 1,653 reviews
    • 9.9 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.8 "Easily accessible by car, said 98%."
      10.0 "Near to public transport, according to 100%."
      9.9 "99% liked the proximity to sightseeing."
    • 9.3 "World class service."
      9.1 "91% thought the service was very professional."
      9.3 "93% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
    • 8.0 "Breakfast is good."
    • 6.1 "Rooms are ok."
    • 5.2 "Vibe was decent."
    • 5.0 "Average amenities."
      4.9 "51% thought the building wasn't nice."
      1.1 "89% thought the facilities needed updating."
    • 3.8 "Not very comfortable."
      3.2 "68% said rooms were small."
    • 3.7 "Internet is poor."
      4.5 "55% said the wifi quality was bad."
      3.7 "63% thought it was overpriced."
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    Overall rating

    8.6 Excellent
    Based on 767 reviews
    • 9.9 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.9 "Near to public transport, according to 99%."
      9.9 "Easily accessible by car, said 99%."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      7.4 "74% said the reception staff was great."
    • 7.5 "Good breakfast."
    • 6.5 "Average value."
    • 5.9 "Rooms are ok."
    • 3.8 "Internet is poor."
      3.4 "66% thought it was overpriced."
      4.9 "51% said the wifi quality was bad."
    • 3.5 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
      0.7 "93% thought the facilities needed updating."
    • 3.3 "Vibe wasn't good."
      0.9 "91% criticized the unstylish hotel."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly atmosphere"
    "Good accessibility by car"
    "Great shopping"
    data provided by TrustYou

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