Overview

Relais & Chateaux Chaptel Hangzhou Hotel

No 57 Changsheng Road, Hangzhou 310006, China
+86 571 8788 2999

RM 1,730+

Overall guest ratings

9.4/10 Excellent
Based on 349 reviews

Review highlights

  • 9.2
  • 9.0
  • 9.0
  • 6.6

Good to know

  • Impressive bathroom
  • Great valet service
  • Professional service
  • Luxurious Hotel

Nearby

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    About

    Chaptel Hotel puts you within a 10-minute drive of West Lake and features an airport shuttle (available on request). Freebies like WiFi, valet parking, and wired Internet are added perks, and guests looking to stay active can check out the nearby hiking/biking trails. Rooms at this luxurious hotel get the details right with free minibar items, premium bedding, and rainfall showerheads.

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    Amenities

    • Free Wi-Fi
    • ATM on-site
    • Babysitting or child care
    • Car hire
    • Internet
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for disabled guests
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    Reviews

    Guest reviews

    Overall rating

    9.4 Excellent
    Based on 349 reviews
    • 9.2 "Terrific location."
      7.7 "Easily accessible by car, said 77%."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
    • 9.0 "Awesome vibe."
      9.6 "96% enjoyed the friendly atmosphere."
      9.5 "95% thought the hotel was luxurious."
    • 9.0 "Food is to die for."
      8.9 "Yummy desserts, said 89%."
    • 8.3 "Comfort level is high."
      9.5 "95% thought rooms were spacious."
      8.4 "84% said the beds were comfortable."
      7.1 "71% thought it was pleasantly quiet."
      10.0 "100% liked the big bathroom."
    • 8.1 "Great service."
      9.1 "91% thought the service was very professional."
      9.5 "95% found the staff to be very friendly."
      9.1 "91% were impressed by the valet service."
    • 6.6 "Breakfast is mediocre."

    Overall rating

    9.2 Excellent
    Based on 108 reviews
    • 9.3 "Terrific location."
    • 9.1 "Food is to die for."
    • 9.1 "Awesome vibe."
      9.7 "97% enjoyed the friendly atmosphere."
    • 8.1 "Comfort level is high."
    • 7.9 "Good service."
      9.2 "92% thought the service was very professional."
    • 6.9 "Breakfast is mediocre."

    Overall rating

    9.4 Excellent
    Based on 177 reviews
    • 9.2 "Terrific location."
    • 9.0 "Awesome vibe."
      9.6 "96% enjoyed the friendly atmosphere."
    • 8.7 "Food is delicious."
    • 8.0 "Amenities are good."
      8.0 "80% thought the building was wonderful."
    • 7.9 "Good service."
      9.2 "92% thought the service was very professional."
      9.1 "91% were impressed by the valet service."
      9.6 "96% found the staff to be very friendly."
    • 6.3 "Breakfast is mediocre."

    Overall rating

    9.6 Excellent
    Based on 62 reviews
    • 9.3 "Terrific location."
    • 9.2 "Awesome vibe."
      9.7 "97% enjoyed the friendly atmosphere."
    • 9.1 "Food is to die for."
    • 8.5 "Great service."
    • 8.5 "Comfort level is high."
      9.5 "95% thought rooms were spacious."
    Good to know
    "Impressive bathroom"
    "Great valet service"
    "Professional service"
    "Luxurious Hotel"
    data provided by TrustYou

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