Overview

Grand Metropark Hotel Hangzhou
Top City Hotel

2 Pinghai Rd, Hangzhou 310006, China
+86 571 8708 8088

RM 312+

Overall guest ratings

8.9/10 Excellent
Based on 2,613 reviews

Review highlights

  • 9.6
  • 9.1
  • 5.0
  • 3.8

Good to know

  • Great reception
  • Friendly atmosphere
  • Good accessibility by car

Nearby

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    About

    Featuring a nightclub, Grand Metropark Hotel Hangzhou puts you within a 10-minute drive of West Lake. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Imperial Kitchen, one of 3 restaurants, which serves Chinese cuisine and is open for lunch and dinner. A bar/lounge and a fitness center are other highlights, and rooms at this upscale hotel offer 24-hour room service and refrigerators.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Pool table
    • Storage available
    • Terrace/Patio
    • Facilities for disabled guests
    • Outdoor pool
    • Cable or satellite TV
    • Pets not allowed
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    8.9 Excellent
    Based on 2,613 reviews
    • 9.6 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
      9.8 "98% liked the proximity to shopping."
      10.0 "Good access to the airport, said 100%."
      9.8 "Near to public transport, according to 98%."
      7.7 "Great parking, according to 77%."
      9.0 "90% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% thought parking was inexpensive."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.1 "Perfectly clean."
      9.3 "93% said rooms were clean."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      8.7 "87% said the reception staff was great."
      9.0 "90% thought the service was very professional."
      9.3 "Housekeeping was great, according to 93%."
      7.1 "Management was excellent, said 71%."
    • 6.9 "Breakfast is mediocre."
    • 5.0 "Rooms are ok."
      1.3 "87% said rooms were small."
      1.4 "86% complained about the bathroom."
      1.7 "For 83%, the rooms looked old."
      0.4 "96% criticized the small bathroom."
      1.7 "83% thought they were poorly maintained."
      3.0 "70% found problems with the furniture."
    • 3.8 "Vibe wasn't good."
      0.7 "93% criticized the unstylish hotel."
    • 3.4 "Bad amenities."
      3.3 "67% thought the building wasn't nice."
      0.2 "98% thought the facilities needed updating."
    • 3.2 "Disappointing internet connection."
      2.8 "72% said the wifi quality was bad."
    • 2.9 "Quite uncomfortable."
      1.3 "87% said rooms were small."
      0.4 "96% criticized the small bathroom."
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    Overall rating

    8.9 Excellent
    Based on 287 reviews
    • 9.9 "Terrific location."
      9.6 "Easily accessible by car, said 96%."
      10.0 "Good access to the airport, said 100%."
      9.8 "98% liked the proximity to shopping."
    • 9.2 "Perfectly clean."
      9.5 "95% said rooms were clean."
    • 8.7 "Great service."
      8.9 "89% thought the service was very professional."
      8.8 "88% said the reception staff was great."
      9.8 "98% found the staff to be very friendly."
    • 7.0 "Good breakfast."
    • 5.4 "Rooms are ok."
    • 4.3 "Vibe wasn't good."
      1.0 "90% criticized the unstylish hotel."
    • 3.6 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
      0.3 "97% thought the facilities needed updating."
    • 3.0 "Quite uncomfortable."
      1.2 "88% said rooms were small."
      0.3 "97% criticized the small bathroom."
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    Overall rating

    9.0 Excellent
    Based on 1,306 reviews
    • 9.6 "Terrific location."
      9.2 "Easily accessible by car, said 92%."
      9.8 "98% liked the proximity to shopping."
      8.4 "Great parking, according to 84%."
      8.8 "88% liked the proximity to sightseeing."
      10.0 "Good access to the airport, said 100%."
      9.9 "Near to public transport, according to 99%."
    • 9.0 "Perfectly clean."
      9.3 "93% said rooms were clean."
      8.2 "82% thought it was clean."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      8.9 "89% thought the service was very professional."
      9.5 "Housekeeping was great, according to 95%."
    • 7.0 "Good breakfast."
    • 4.1 "Rooms are not good."
      1.0 "90% said rooms were small."
      1.1 "89% complained about the bathroom."
      1.5 "For 85%, the rooms looked old."
      0.3 "97% criticized the small bathroom."
      2.3 "Air conditioning was criticized by 77%."
      1.5 "85% thought they were poorly maintained."
      2.6 "74% found problems with the furniture."
    • 3.0 "Disappointing internet connection."
      2.7 "73% said the wifi quality was bad."
    • 2.8 "Horrible vibe."
      0.6 "94% criticized the unstylish hotel."
    • 2.8 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
      0.3 "97% thought the facilities needed updating."
    • 2.4 "Quite uncomfortable."
      1.0 "90% said rooms were small."
      0.3 "97% criticized the small bathroom."
      2.3 "Air conditioning was criticized by 77%."
    View all review categories

    Overall rating

    8.9 Excellent
    Based on 940 reviews
    • 9.6 "Terrific location."
      9.6 "Easily accessible by car, said 96%."
      9.7 "97% liked the proximity to shopping."
      10.0 "Good access to the airport, said 100%."
      7.5 "Great parking, according to 75%."
      9.2 "92% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.1 "Perfectly clean."
      9.3 "93% said rooms were clean."
      8.6 "86% thought it was clean."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.9 "89% said the reception staff was great."
      9.1 "91% thought the service was very professional."
      9.1 "Housekeeping was great, according to 91%."
    • 6.8 "Breakfast is mediocre."
    • 6.1 "Rooms are ok."
    • 3.9 "Vibe wasn't good."
      0.6 "94% criticized the unstylish hotel."
    • 3.9 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
      0.1 "99% thought the facilities needed updating."
    • 3.5 "Not very comfortable."
      1.7 "83% said rooms were small."
      0.5 "95% criticized the small bathroom."
    • 3.1 "Disappointing internet connection."
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    Overall rating

    8.3 Excellent
    Based on 78 reviews
    • 9.7 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
    • 8.6 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
    • 6.7 "Average value."
    • 5.0 "Rooms are ok."
    • 4.0 "Vibe wasn't good."
      0.7 "93% criticized the unstylish hotel."
    • 2.9 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
      0.2 "98% thought the facilities needed updating."
    • 2.7 "Quite uncomfortable."
      1.2 "88% said rooms were small."
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    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great reception"
    "Friendly atmosphere"
    "Good accessibility by car"
    data provided by TrustYou

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