Overview

Hotel Baseler Hof

Esplanade 11, 20354 Hamburg, Hamburg, Germany
+49 40 359 060

RM 389+

Overall guest ratings

8.5/10 Excellent
Based on 2,981 reviews

Review highlights

  • 9.6
  • 9.4
  • 8.8
  • 5.2

Good to know

  • Professional service
  • Great reception
  • Friendly service

Nearby

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    About

    Hotel Baseler Hof puts you in a great location, within a 15-minute walk of Hamburger Kunsthalle and Hamburg City Hall. Guests can visit the fitness center for a workout or grab a bite to eat at Kleinhuis, which serves dinner and is one of 2 restaurants. There are 2 bars/lounges and a sauna, and rooms at this upscale hotel offer minibars and room service.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Business centre
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Casino
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Parking
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Facilities for disabled guests
    • Laundry facilities
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Steam room
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    Based on 2,981 reviews
    • 9.6 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
      8.8 "88% thought the service was very professional."
      7.2 "Housekeeping was great, according to 72%."
      8.2 "82% found the restaurant service to be one of the best."
      10.0 "100% were happy with the room service."
    • 9.4 "Terrific location."
      10.0 "City centre within easy reach, said 100%."
      9.8 "Near to public transport, according to 98%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to sightseeing."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.8 "Food is delicious."
      7.5 "75% loved the menu selection."
      9.0 "Yummy desserts, said 90%."
      7.3 "73% loved the dining experience."
      8.2 "82% were happy with the price."
    • 8.3 "Breakfast is good."
    • 6.2 "Vibe was decent."
    • 5.2 "Rooms are ok."
      5.6 "Beds were acceptable for 56%."
      6.8 "Cleanliness of the bathroom was average, said 68%."
    • 4.0 "Not very comfortable."
      2.2 "78% said rooms were small."
      1.4 "86% criticized the small bathroom."
      3.5 "Air conditioning was criticized by 65%."
    • 3.4 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    Based on 1,460 reviews
    • 9.5 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
      8.8 "88% thought the service was very professional."
      8.0 "80% found the restaurant service to be one of the best."
    • 9.5 "Terrific location."
      10.0 "City centre within easy reach, said 100%."
      9.8 "Near to public transport, according to 98%."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to sightseeing."
    • 8.4 "Food is delicious."
    • 8.0 "Breakfast is good."
    • 5.1 "Rooms are ok."
      5.5 "Beds were acceptable for 55%."
      6.5 "Cleanliness of the bathroom was average, said 65%."
      5.2 "52% said the view was so-so."
    • 3.8 "Not very comfortable."
      2.0 "80% said rooms were small."
      1.8 "82% criticized the small bathroom."
      3.6 "Air conditioning was criticized by 64%."
    • 3.5 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
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    Overall rating

    8.7 Excellent
    Based on 566 reviews
    • 9.6 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
      8.8 "88% thought the service was very professional."
    • 9.2 "Terrific location."
      9.8 "Near to public transport, according to 98%."
      10.0 "City centre within easy reach, said 100%."
    • 8.9 "Food is delicious."
      9.2 "Yummy desserts, said 92%."
    • 8.4 "Breakfast is good."
    • 5.5 "Rooms are ok."
      5.9 "Beds were acceptable for 59%."
    • 4.4 "Not very comfortable."
      2.6 "74% said rooms were small."
      3.5 "Air conditioning was criticized by 65%."
      1.5 "85% criticized the small bathroom."
    • 3.1 "Disappointing internet connection."
      2.7 "73% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    Based on 89 reviews
    • 9.6 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.5 "Terrific location."
    • 8.3 "Breakfast is good."
    • 6.4 "Vibe was decent."
    • 5.8 "Average value."
    • 5.3 "Rooms are ok."
    • 4.3 "Not very comfortable."
      2.2 "78% said rooms were small."
    • 2.9 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
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    Overall rating

    8.4 Excellent
    Based on 864 reviews
    • 9.7 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
      9.0 "90% thought the service was very professional."
    • 9.4 "Terrific location."
      10.0 "City centre within easy reach, said 100%."
      9.8 "Near to public transport, according to 98%."
      10.0 "100% thought it was easy to get to the train station."
      7.6 "Easily accessible by car, said 76%."
      10.0 "100% liked the proximity to sightseeing."
      9.8 "98% liked the proximity to shopping."
    • 8.9 "Food is delicious."
      9.2 "Yummy desserts, said 92%."
    • 8.2 "Breakfast is good."
    • 5.6 "Vibe was decent."
    • 5.2 "Rooms are ok."
      5.5 "Beds were acceptable for 55%."
      5.0 "Only 50% thought the furniture was functional."
    • 4.2 "Not very comfortable."
      2.6 "74% said rooms were small."
      1.3 "87% criticized the small bathroom."
      3.3 "Air conditioning was criticized by 67%."
    • 3.7 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Professional service"
    "Great reception"
    "Friendly service"
    data provided by TrustYou

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