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The Royal Hotel

267 Smith St, Durban, KwaZulu-Natal, South Africa
+27 313 336 000

RM 152+

Overall guest ratings

7.3/10 Good
Based on 1,306 reviews

Review highlights

  • 6.8
  • 6.2
  • 5.0
  • 4.8

Nearby

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    About

    With a stay at The Royal Hotel in Durban (Durban Central Business District), you'll be minutes from Farewell Square and Durban Art Gallery. This family-friendly hotel is within close proximity of Durban City Hall and Durban Natural Science Museum.

    Rooms

    Make yourself at home in one of the 204 air-conditioned guestrooms. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and complimentary newspapers.

    Amenities

    Take advantage of recreational opportunities offered, including a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include wireless Internet access (surcharge), babysitting/childcare, and a hair salon.

    Dining

    Satisfy your appetite at the hotel's restaurant, which serves breakfast and dinner. Dining is also available at a coffee shop/café, and 24-hour room service is provided. Relax with your favorite drink at a bar/lounge or a poolside bar.

    Business, Other Amenities

    Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is available for a surcharge.

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    Hotels.com

    Amenities

    • Wi-Fi
    • Parking
    • Fitness centre
    • Facilities for disabled guests
    • ATM on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Business centre
    • Cribs available
    • Laundry facilities
    • Spa
    • Child pool
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Sauna
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.3 Good
    Based on 1,306 reviews
    • 6.8 "Service is ok."
      5.5 "55% said the reception staff was ok."
      5.0 "Housekeeping was ok, according to 50%."
    • 6.2 "Breakfast is mediocre."
    • 5.9 "Location is acceptable."
    • 5.7 "Beach is so-so."
    • 5.1 "Food is average."
      5.7 "57% thought the dining experience was appropriate."
    • 5.0 "Average value."
      4.3 "57% thought it was overpriced."
    • 4.8 "Not very clean."
      3.1 "69% thought it was rather dirty."
      0.0 "Dirty pool, said 100%."
    • 4.8 "Not very comfortable."
      0.4 "Air conditioning was criticized by 96%."
    • 4.2 "Rooms are not good."
      0.1 "99% thought they were poorly maintained."
      2.3 "77% complained about the bathroom."
      0.4 "Air conditioning was criticized by 96%."
      0.8 "For 92%, the rooms looked old."
      0.4 "96% thought the tv was sub-standard."
      0.8 "92% found problems with the furniture."
      2.8 "72% had problems with the shower."
      0.6 "94% were disappointed with the minibar."
    • 3.7 "Vibe wasn't good."
      1.3 "87% criticized the unstylish hotel."
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    Overall rating

    7.3 Good
    Based on 809 reviews
    • 7.0 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.0 "70% thought the service was very professional."
    • 6.0 "Location is acceptable."
    • 5.9 "Breakfast is mediocre."
      5.9 "Breakfast prices were ok, according to 59%."
    • 4.8 "Value below average."
    • 4.7 "Not very comfortable."
      0.5 "Air conditioning was criticized by 95%."
    • 4.7 "Disappointing food."
      3.4 "66% did not like what was on the menu."
    • 4.4 "Not very clean."
      3.2 "68% thought it was rather dirty."
      0.0 "Dirty pool, said 100%."
    • 4.3 "Rooms are not good."
      0.1 "99% thought they were poorly maintained."
      2.3 "77% complained about the bathroom."
      0.5 "Air conditioning was criticized by 95%."
      0.8 "For 92%, the rooms looked old."
      0.4 "96% thought the tv was sub-standard."
      2.3 "77% had problems with the shower."
      0.7 "93% found problems with the furniture."
      0.8 "92% were disappointed with the minibar."
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    Overall rating

    7.4 Good
    Based on 274 reviews
    • 7.0 "Good service."
      8.6 "86% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
    • 6.1 "Breakfast is mediocre."
      6.5 "Breakfast prices were ok, according to 65%."
    • 5.9 "Location is acceptable."
    • 4.9 "Value below average."
    • 4.6 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      0.1 "99% thought they were poorly maintained."
      0.3 "97% thought the tv was sub-standard."
      1.1 "89% found problems with the furniture."
    • 4.2 "Vibe wasn't good."
      1.8 "82% criticized the unstylish hotel."
    • 3.7 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
      2.5 "75% complained about the elevator."
    • 2.3 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
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    Overall rating

    6.4 Good
    Based on 13 reviews
    • 6.8 "Service is ok."
    • 6.2 "Location is acceptable."
    • 4.2 "Rooms are not good."

    Overall rating

    7.0 Good
    Based on 208 reviews
    • 6.3 "Breakfast is mediocre."
    • 5.9 "Location is acceptable."
    • 5.7 "Service is ok."
      5.3 "53% said the reception staff was ok."
    • 5.0 "Average value."
    • 4.8 "Not very clean."
    • 4.7 "Not very comfortable."
      0.3 "Air conditioning was criticized by 97%."
    • 3.9 "Rooms are not good."
      0.2 "98% thought they were poorly maintained."
      0.5 "95% thought the tv was sub-standard."
      0.3 "Air conditioning was criticized by 97%."
      0.8 "For 92%, the rooms looked old."
      2.0 "80% complained about the bathroom."
      0.7 "93% found problems with the furniture."
    • 3.5 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
      1.7 "83% complained about the elevator."
    • 3.4 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
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