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Carlton Palace Hotel

Al Maktoum Street, Dubai 56262, United Arab Emirates
+971 4227 0000

RM 403+

Mon 12/12 Check in
Tue 13/12 Check out

Overall guest ratings

8.1/10 Excellent
Based on 2,548 reviews

Review highlights

  • 8.8
  • 8.5
  • 7.3
  • 4.6

Good to know

  • Friendly service
  • Good access to airport

Nearby

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    About

    Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money.

    Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain.

    The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge.

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    Amenities

    • Fitness centre
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Golf
    • Spa
    • Hot tub
    • Child pool
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • Coffee shop
    • 24 hour front desk
    • Night club
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Smoking rooms available
    • Steam room
    • Storage available
    • Free valet parking
    • Wedding services
    • Terrace/Patio
    • Facilities for disabled guests
    • Wi-Fi
    • Free parking
    • Cable or satellite TV
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    Based on 2,548 reviews
    • 8.8 "Great service."
    • 8.5 "Location is great."
    • 7.3 "Good breakfast."
    • 6.2 "Average comfort."
    • 5.2 "Sufficient wellness & sports facilities."
    • 4.6 "Vibe wasn't good."
    • 4.2 "Internet is poor."
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    Overall rating

    8.2 Excellent
    Based on 789 reviews
    • 8.8 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      9.8 "98% thought the service was very professional."
      9.0 "Housekeeping was great, according to 90%."
    • 8.4 "Location is great."
      9.6 "Good access to the airport, said 96%."
      8.2 "82% liked the proximity to shopping."
      7.3 "Near to public transport, according to 73%."
      7.9 "Easily accessible by car, said 79%."
    • 7.2 "Good breakfast."
    • 6.0 "Average comfort."
      5.2 "Beds were acceptable for 52%."
      5.6 "For only 56%, the noise level was all right."
    • 5.5 "Rooms are ok."
      5.2 "Beds were acceptable for 52%."
      6.9 "Only 69% said rooms were clean enough."
    • 4.8 "Vibe wasn't good."
      4.1 "Unfriendly atmosphere, according to 59%."
      1.7 "83% criticized the unstylish hotel."
    • 4.5 "Internet is poor."
      4.4 "56% thought it was overpriced."
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    Overall rating

    8.3 Excellent
    Based on 586 reviews
    • 8.8 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      9.2 "Housekeeping was great, according to 92%."
      9.8 "98% thought the service was very professional."
    • 8.2 "Location is great."
    • 7.6 "Good amenities."
      7.7 "77% thought the building was wonderful."
      8.5 "85% enjoyed the lobby entrance."
    • 7.1 "Good breakfast."
    • 6.1 "Average comfort."
      5.5 "Beds were acceptable for 55%."
    • 5.7 "Rooms are ok."
      5.5 "Beds were acceptable for 55%."
      6.8 "Only 68% said rooms were clean enough."
    • 4.3 "Internet is poor."
      4.4 "56% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    Based on 76 reviews
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
    • 8.7 "Location is great."
    • 6.8 "Average value."
    • 5.5 "Rooms are ok."
    • 4.6 "Vibe wasn't good."
      4.4 "Unfriendly atmosphere, according to 56%."

    Overall rating

    8.1 Excellent
    Based on 1,095 reviews
    • 8.7 "Location is great."
      9.6 "Good access to the airport, said 96%."
      8.0 "Near to public transport, according to 80%."
    • 8.4 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
      8.9 "Housekeeping was great, according to 89%."
      9.6 "96% thought the service was very professional."
      7.5 "75% were happy with the room service."
    • 7.3 "Good breakfast."
    • 6.2 "Average comfort."
      6.6 "For only 66%, the noise level was all right."
    • 5.0 "Sufficient wellness & sports facilities."
    • 4.1 "Rooms are not good."
      4.8 "52% didn't like the uncomfortable beds."
      0.8 "For 92%, the rooms looked old."
      2.6 "74% complained about the bathroom."
    • 4.0 "Internet is poor."
      4.0 "60% said the wifi quality was bad."
      4.5 "55% thought it was overpriced."
    • 3.4 "Vibe wasn't good."
      1.0 "90% criticized the unstylish hotel."
      4.6 "Unfriendly atmosphere, according to 54%."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    "Good access to airport"
    data provided by TrustYou

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