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Carlton Palace Hotel

Al Maktoum Street, Dubai 56262, United Arab Emirates
+971 4227 0000

RM 437+

Overall guest ratings

8.1/10 Excellent
Based on 2,489 reviews

Review highlights

  • 8.8
  • 8.7
  • 7.3
  • 5.1

Good to know

  • Nice building
  • Good access to airport
  • Friendly service

Nearby

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    About

    Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money.

    Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain.

    The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge.

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    Carlton Palace Hotel

    Amenities

    • Fitness centre
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Golf
    • Spa
    • Hot tub
    • Child pool
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • Coffee shop
    • 24 hour front desk
    • Night club
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Smoking rooms available
    • Steam room
    • Storage available
    • Free valet parking
    • Wedding services
    • Terrace/Patio
    • Facilities for disabled guests
    • Wi-Fi
    • Free parking
    • Cable or satellite TV
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    Based on 2,489 reviews
    • 8.8 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      8.7 "87% thought the service was very professional."
      9.2 "Housekeeping was great, according to 92%."
    • 8.7 "Location is great."
      9.6 "Good access to the airport, said 96%."
      8.3 "Near to public transport, according to 83%."
      7.8 "78% liked the proximity to shopping."
      7.4 "City centre within easy reach, said 74%."
      8.3 "Easily accessible by car, said 83%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.3 "Great parking, according to 83%."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
    • 7.3 "Good breakfast."
    • 6.3 "Average comfort."
      5.1 "Beds were acceptable for 51%."
      6.7 "For only 67%, the noise level was all right."
      5.6 "Only 56% thought the air conditioning was adequate."
    • 5.1 "Vibe was decent."
      5.5 "55% thought the atmosphere was somewhat friendly."
      6.8 "Only 68% thought, the hotel was luxurious."
    • 5.1 "Rooms are ok."
      5.1 "Beds were acceptable for 51%."
      6.4 "Only 64% said rooms were clean enough."
      5.6 "Only 56% thought the air conditioning was adequate."
    • 4.6 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    Based on 846 reviews
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      9.1 "Housekeeping was great, according to 91%."
      8.9 "89% thought the service was very professional."
    • 8.7 "Location is great."
      8.4 "Near to public transport, according to 84%."
      9.5 "Good access to the airport, said 95%."
      8.0 "80% liked the proximity to shopping."
      8.4 "Easily accessible by car, said 84%."
      7.8 "City centre within easy reach, said 78%."
    • 7.2 "Good breakfast."
    • 7.2 "Good cleanliness."
      7.7 "77% thought it was clean."
    • 5.9 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
      5.5 "Beds were acceptable for 55%."
    • 5.3 "Vibe was decent."
      5.2 "52% thought the atmosphere was somewhat friendly."
    • 4.9 "Internet is poor."
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    Overall rating

    8.1 Excellent
    Based on 547 reviews
    • 8.6 "Great service."
      9.6 "96% found the staff to be very friendly."
      9.3 "Housekeeping was great, according to 93%."
      7.3 "73% said the reception staff was great."
    • 8.6 "Location is great."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.1 "Good breakfast."
    • 7.0 "Good amenities."
      7.2 "72% thought the building was wonderful."
      9.2 "92% enjoyed the lobby entrance."
    • 6.0 "Average comfort."
      5.0 "Beds were acceptable for 50%."
      6.2 "For only 62%, the noise level was all right."
    • 5.5 "Vibe was decent."
      5.6 "56% thought the atmosphere was somewhat friendly."
    • 5.3 "Rooms are ok."
      5.0 "Beds were acceptable for 50%."
      6.4 "Only 64% said rooms were clean enough."
    • 4.8 "Internet is poor."
      3.9 "61% said the wifi quality was bad."
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    Overall rating

    8.2 Excellent
    Based on 99 reviews
    • 8.9 "Great service."
    • 8.8 "Location is great."
    • 6.8 "Average value."
    • 5.5 "Rooms are ok."
    • 5.0 "Vibe was decent."
      5.1 "51% thought the atmosphere was somewhat friendly."

    Overall rating

    8.1 Excellent
    Based on 995 reviews
    • 8.6 "Location is great."
      9.6 "Good access to the airport, said 96%."
      8.6 "Near to public transport, according to 86%."
    • 8.4 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      8.9 "Housekeeping was great, according to 89%."
      8.8 "88% thought the service was very professional."
    • 7.2 "Good breakfast."
    • 6.3 "Average comfort."
    • 4.5 "Rooms are not good."
      4.6 "54% didn't like the uncomfortable beds."
      1.6 "For 84%, the rooms looked old."
      3.1 "69% complained about the bathroom."
    • 4.2 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
    • 4.1 "Vibe wasn't good."
      1.5 "85% criticized the unstylish hotel."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Nice building"
    "Good access to airport"
    "Friendly service"
    data provided by TrustYou

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