Overview

Hotel Cozumel & Resort

Carretera Costera Sur, Km 1.7, 77600 Cozumel, QR, Mexico
+52 987 872 9020

RM 392+

Overall guest ratings

7.7/10 Good
Based on 428 reviews

Review highlights

  • 9.1
  • 9.0
  • 8.9
  • 5.2

Good to know

  • Clean rooms
  • Friendly atmosphere
  • Near city centre

Nearby

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    About

    Location. This all-inclusive Cozumel resort is within one kilometer of Palacio Municipal and La Plaza Cozumel.

    Hotel Features. All-inclusive and room-only rates are available at this property. All-inclusive rates include meals and beverages at on-site restaurants, taxes, and gratuities. There may be charges for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Hotel Cozumel & Resort has an outdoor pool, a spa tub, a fitness facility, and a children's pool. Business amenities include a business center and wireless Internet access. Hotel Cozumel & Resort has a restaurant, a bar/lounge, and a poolside bar. Room service is available during limited hours.

    Guestrooms. Amenities featured in guestrooms include cable TV with premium channels, hair dryers, and complimentary bottled water. Business-friendly amenities include direct-dial phones.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Laundry facilities
    • Meeting/Banquet facilities
    • Restaurant
    • Business centre
    • Concierge service
    • Gift shop
    • Laundry service
    • Room service
    • Spa
    • Outdoor pool
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Designated smoking area
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    Based on 428 reviews
    • 9.1 "Terrific location."
      9.3 "City centre within easy reach, said 93%."
      9.3 "93% liked the proximity to shopping."
      10.0 "100% appreciated the closeness to the beach."
    • 9.0 "Excellent breakfast."
    • 8.9 "Bar is amazing."
      10.0 "Lovely bar service, according to 100%."
    • 8.5 "Pool is good."
    • 8.0 "Great service."
      8.0 "80% found the restaurant service to be one of the best."
      10.0 "Lovely bar service, according to 100%."
    • 5.2 "Vibe was decent."
      5.0 "Only 50% thought, the hotel was stylish."
    • 4.9 "Rooms are not good."
      3.7 "63% didn't like the uncomfortable beds."
      2.3 "77% complained about the bathroom."
      0.6 "94% thought they were poorly maintained."
      1.6 "For 84%, the rooms looked old."
      4.4 "Air conditioning was criticized by 56%."
    • 1.3 "Disappointing internet connection."
      1.4 "86% said the wifi quality was bad."
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    Overall rating

    7.5 Good
    Based on 299 reviews
    • 9.2 "Excellent breakfast."
    • 8.9 "Location is great."
      8.6 "City centre within easy reach, said 86%."
    • 8.7 "Pool is good."
    • 8.3 "Good value."
    • 8.1 "Great service."
      8.8 "88% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
    • 7.0 "Good cleanliness."
    • 6.5 "Food is average."
    • 5.4 "Vibe was decent."
    • 4.8 "Rooms are not good."
      3.3 "67% didn't like the uncomfortable beds."
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    Overall rating

    7.7 Good
    Based on 89 reviews
    • 9.2 "Terrific location."
    • 9.1 "Excellent breakfast."
    • 8.5 "Pool is good."
    • 7.6 "Good service."
      9.2 "92% found the staff to be very friendly."
    • 7.3 "Good amenities."
      7.2 "72% thought the building was wonderful."
    • 4.4 "Vibe wasn't good."
      1.5 "85% criticized the unstylish hotel."
    • 4.2 "Rooms are not good."
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    Overall rating

    7.3 Good
    Based on 38 reviews
    • 7.8 "Good service."
    • 6.8 "Food is average."
    • 4.6 "Rooms are not good."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Clean rooms"
    "Friendly atmosphere"
    "Near city centre"
    data provided by TrustYou

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