Overview

Brookside

Brook Lane, Chester, United Kingdom
+44 124 438 1943

RM 350+

Overall guest ratings

8.3/10 Excellent
Based on 1,039 reviews

Review highlights

  • 9.7
  • 9.0
  • 8.8
  • 5.0

Good to know

  • Accessible parking
  • Near city centre
  • Friendly service

Nearby

    show all

    About

    When you stay at Brookside, you'll be just a 5-minute drive from Chester Cathedral and Grosvenor Museum. Guests looking for a bite to eat can check out Brook View Restaurant, which serves breakfast and dinner. A bar/lounge and a garden are offered, and rooms at this Victorian hotel get the details right with Egyptian cotton sheets and premium bedding.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Facilities for disabled guests
    • Babysitting or child care
    • Business centre
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Safe
    • Free parking
    • Designated smoking area
    • Storage available
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    Based on 1,039 reviews
    • 9.7 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
      8.9 "89% thought the service was very professional."
      9.3 "Management was excellent, said 93%."
      7.2 "72% found the restaurant service to be one of the best."
    • 9.0 "Excellent breakfast."
      8.0 "80% were happy with the price of the breakfast."
    • 8.8 "Location is great."
      9.5 "City centre within easy reach, said 95%."
      7.6 "Great parking, according to 76%."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% thought parking was inexpensive."
    • 6.6 "Internet is average."
      5.8 "58% thought the wifi quality was ok."
    • 5.0 "Rooms are ok."
      4.8 "52% didn't like the uncomfortable beds."
      1.7 "83% said rooms were small."
      3.2 "68% thought they were poorly maintained."
      3.6 "64% had problems with the shower."
      3.1 "69% criticized the small bathroom."
    • 3.9 "Not very comfortable."
      4.8 "52% didn't like the uncomfortable beds."
      1.7 "83% said rooms were small."
      3.1 "69% criticized the small bathroom."

    Overall rating

    8.3 Excellent
    Based on 872 reviews
    • 9.7 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.0 "90% thought the service was very professional."
      9.1 "91% said the reception staff was great."
      9.2 "Management was excellent, said 92%."
    • 9.0 "Excellent breakfast."
    • 8.7 "Location is great."
      9.6 "City centre within easy reach, said 96%."
      7.5 "Great parking, according to 75%."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% thought parking was inexpensive."
    • 6.3 "Internet is average."
      5.6 "56% thought the wifi quality was ok."
    • 4.5 "Rooms are not good."
      4.3 "57% didn't like the uncomfortable beds."
      1.6 "84% said rooms were small."
      4.5 "55% complained about the bathroom."
      3.8 "62% had problems with the shower."
      4.2 "For 58%, the rooms looked old."
      4.5 "55% found problems with the furniture."
      2.3 "77% criticized the small bathroom."
    • 3.4 "Not very comfortable."
      4.3 "57% didn't like the uncomfortable beds."
      1.6 "84% said rooms were small."
      2.3 "77% criticized the small bathroom."

    Overall rating

    8.1 Excellent
    Based on 83 reviews
    • 9.6 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 9.1 "Excellent breakfast."
    • 8.9 "Location is great."
      9.4 "City centre within easy reach, said 94%."
    • 5.2 "Rooms are ok."
      7.0 "70% said rooms were clean."
    • 4.0 "Not very comfortable."
      1.8 "82% said rooms were small."
      4.7 "53% didn't like the uncomfortable beds."

    Overall rating

    8.0 Good
    Based on 83 reviews
    • 9.7 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 9.1 "Excellent breakfast."
    • 8.8 "Location is great."
    • 7.4 "Good vibe."
    • 4.8 "Rooms are not good."
      4.8 "52% complained about the bathroom."
      5.0 "Beds were acceptable for 50%."
      1.5 "85% said rooms were small."
      3.7 "63% had problems with the shower."
      2.7 "73% thought they were poorly maintained."
    • 4.0 "Not very comfortable."
      5.0 "Beds were acceptable for 50%."
      1.5 "85% said rooms were small."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Accessible parking"
    "Near city centre"
    "Friendly service"
    data provided by TrustYou

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