Hacienda de Castilla

3 stars
7.2
Good
based on 544 reviews
544 reviews
Calle 17, Sm. 64, Mza. 23, 77500 Cancún, Quintana Roo, Mexico
Calle 17, Sm. 64, Mza. 23, Cancún, Quintana Roo
+52 998 843 0620
Thu 3/9
-
Fri 4/9
2 guests, 1 room
Deals from
RM 104
/Cheapest rate per night
Room type
Provider
Nightly total
Double room, bed type unknown
RM 104
Standard Room, bed type unknown
RM 110
Double room, bed type unknown
RM 112
17 more Hacienda de Castilla deals
17 more Hacienda de Castilla deals
Pool
Outdoor view
Outdoor view
Pool
Pool
Parking
Pool
Building
Outdoor view
Other
Other
Other
Restaurant
Building
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Additionally, a children's pool, a meeting room, and concierge services are onsite. Hotel Hacienda de Castilla offers 43 air-conditioned accommodations with hair dryers and complimentary toiletries. Beds feature down comforters. 32-inch LED televisions come with premium cable channels. Bathrooms include showers. This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily. An outdoor pool and a children's pool are on site.
7.2
Good
544 reviews

Latest deals for Hacienda de Castilla

Thu 3/9
-
Fri 4/9
Double room, bed type unknown
RM 104
nightly with fees
Standard Room, bed type unknown
RM 110
nightly with fees
Double room, bed type unknown
RM 112
nightly with fees
Standard Room, bed type unknown
RM 117
nightly with fees
Standard Room, 2 double beds
RM 125
nightly with fees
Standard Room, bed type unknown
RM 128
nightly with fees
Double room, bed type unknown
RM 133
nightly with fees
Standard Room, 2 double beds
RM 133
nightly with fees
Standard Room, 2 double beds
RM 134
nightly with fees
Double room, bed type unknown
RM 145
nightly with fees
Double room, bed type unknown
RM 134
nightly with fees
Standard Room, bed type unknown
RM 164
nightly with fees
Standard Room, bed type unknown
RM 136
nightly with fees
Double room, bed type unknown
RM 155
nightly with fees
Standard Room, bed type unknown
RM 136
nightly with fees
Standard Room, bed type unknown
RM 161
nightly with fees
Standard Room, bed type unknown
RM 174
nightly with fees
*Total includes estimated local taxes & fees payable on check out.

Amenities at Hacienda de Castilla

  • Outdoor pool
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee shop
  • Free parking
  • Business centre
  • Wi-Fi available in all areas
  • Flat-screen TV

Services and conveniences

  • Business centre
  • Wake-up service
  • Concierge service
  • Safety deposit box
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Key access
  • Express check-out
  • Bottle of water
  • 24-hour front desk

Bathroom

  • Shower
  • Additional toilet
  • Hairdryer
  • Toilet
  • Toilet paper
  • Toothbrush
  • Public bath
  • Private bathroom
  • Walk-in shower

Basics

  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Linens
  • Towels
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Air-conditioned

Accessibility and suitability

  • Entire unit located on ground floor
  • Pets allowed on request. Charges may apply.
  • No smoking
  • Non-feather pillow
  • Upper floors accessible by stairs
  • Designated smoking area

Dining

  • Minibar
  • Packed lunches
  • Restaurant
  • Bar/Lounge
  • Coffee shop
  • Dining table

General

  • Quiet street view
  • Inner courtyard view
  • Telephone
  • Tile/marble floor
  • Pool view
  • Storage available

Health and safety

  • Daily housekeeping
  • First-aid kit
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • Safe

Media and entertainment

  • Flat-screen TV
  • Library
  • Cable or satellite TV
  • Pay-per-view channels
  • TV

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Shuttle service (additional charge)

Kitchen

  • Refrigerator
  • Dining area
  • Kitchenette

Pool

  • Outdoor pool
  • Plunge pool
  • Pool towels

Outdoor

  • Terrace/Patio
  • Beach chairs

Laundry

  • Iron and ironing board
  • Trouser press

Bedroom

  • Socket near the bed
  • Wardrobe or closet

Workspace

  • Fax/photocopying
  • Desk

Things to do

  • Board games/puzzles
  • Pool table

Family friendly

  • Child pool

Reviews of Hacienda de Castilla

7.2
Good
544 verified ratings
Wonderful
121
Very good
74
Good
144
Okay
54
Fair
59
Mediocre
25
Poor
67

Summary of reviews

Guests say
Guests frequently mentioned issues with cleanliness, such as dirty sheets and towels, and pest problems. Service was often described as unhelpful or rude, with several complaints about reception and lack of assistance. The location was considered neutral; while some found it convenient, others noted it was far from attractions or in an unsafe area. However, guests did appreciate the comfort of the beds and, in a few cases, the friendliness of certain staff members. Breakfast often received criticism for lack of variety or quality.
AI-generated from customer reviews
Location7 out of 10
Bed Comfort7 out of 10
Breakfast2.5 out of 10
Service2 out of 10
Cleanliness1 out of 10
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Location

Calle 17, Sm. 64, Mza. 23, 77500 Cancún, Quintana Roo

What's nearby

  • Puerto Juarez1.8 km
  • Gran Puerto1.9 km
  • Glorieta del Ceviche1.9 km
  • Puerto Cancun2.2 km
  • Estadio de Beisbol Beto Avila2.8 km
  • Estadio Olímpico Andrés Quintana Roo3.1 km
  • La Gran Plaza5 km
  • Cancun Golf Club at Pok Ta Pok7.7 km
  • Poliforum Benito Juarez8.2 km
  • Cancun Convention Center8.9 km
  • Hard Rock Cafe Cancun9 km
  • CoCo Bongo Cancun9 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.
Licence number: 002-025-000176/2026

Hacienda de Castilla

Which month has the cheapest rates at Hacienda de Castilla?

The cheapest month to stay at Hacienda de Castilla is January, with an average nightly rate of RM 125. The most expensive month is August at RM 165 per night.

What is the cheapest day to book Hacienda de Castilla?

The cheapest day to book Hacienda de Castilla is Monday, with an average nightly rate of RM 130. The most expensive day is Wednesday at RM 170 per night.

How far in advance should you book Hacienda de Castilla?

To get the best price at Hacienda de Castilla, book around 4 weeks in advance. This could save you approximately 19% compared to booking last minute.

FAQs when booking at Hacienda de Castilla

  • Where is Hacienda de Castilla located?

    Hacienda de Castilla is located at Calle 17, Sm. 64, Mza. 23 in Downtown, 2.1 km from the centre of Cancún. Puerto Juarez is the closest landmark to Hacienda de Castilla.

  • When is check-in time and check-out time at Hacienda de Castilla?

    Check-in time is 15:00 and check-out time is 12:00 at Hacienda de Castilla.

  • Does Hacienda de Castilla offer free Wi-Fi?

    Yes, Hacienda de Castilla offers free Wi-Fi.

  • Does Hacienda de Castilla offer free parking?

    Yes, Hacienda de Castilla offers free parking.

  • How far is Hacienda de Castilla from the airport?

    Hacienda de Castilla is 16.3 km from Cancun. Hacienda de Castilla is 73.9 km from Cozumel Intl.

  • Does Hacienda de Castilla have a pool?

    Yes, Hacienda de Castilla has a pool on-site.

  • How does KAYAK find such great Hacienda de Castilla hotel deals?

    KAYAK scours the web for all room deals available at Hacienda de Castilla in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hacienda de Castilla and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hacienda de Castilla.

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Good to know

Distance to city centre

Nearest airport

Distance to airport

2.1 km
Cancun
16.3 km

Everything you need to know for your stay in Cancún