Cancún car hires from RM 125

This price is the cheapest per day rate found by a KAYAK user in the last 48 hours by searching for a car hire in Cancún with a pick-up date of 20/4 and drop-off date of 22/4. Fares are subject to change and may not be available at all agencies or on all dates of hire. Click the price to replicate the search for this deal.
Driver's age: 26-65

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Cheap car rentals in Cancún

Discover the best prices for you by selecting your travel dates on KAYAK.
Choose your dates
Nissan March car
Nissan March
or similar Small
2
2
4-5
M
RM 125/day
Chevrolet Aveo Sedan car
Chevrolet Aveo Sedan
or similar Small
4
2
2/4
M
RM 130/day
Dodge Attitude car
Dodge Attitude
or similar Medium
5
3
4-5
M
RM 137/day
Nissan Versa car
Nissan Versa
or similar Medium
5
3
2/4
M
RM 140/day
Kia Forte car
Kia Forte
or similar Large
5
2
4-5
M
RM 160/day
Mitsubishi Xpander car
Mitsubishi Xpander
or similar Van
5
5
4-5
M
RM 279/day
Nissan Kicks car
Nissan Kicks
or similar SUV
4
2
4-5
M
RM 165/day
Jeep Renegade car
Jeep Renegade
or similar SUV
5
3
4-5
M
RM 178/day
Jeep Patriot car
Jeep Patriot
or similar SUV
5
3
4-5
M
RM 184/day
Best prices found by KAYAK users in the past 48 hours.

Cancún car rental experiences: the best tips from KAYAK users

Insights shared by verified travelers who rented a car in Cancún 
Verified travelerJan 2025
Rent a full-sized sedan care, as very small ones might be hard to go in the jungle. If you plan to drive in the jungle, the roads are non-existent, so an off-road vehicle might be better!
AaronJan 2025
Take the ADO bus into Cancun or Tulum and rent local. The airports are notorious for ripping you off.
VictoriaOct 2024
It's a good option to get a 4 wheel drive if you plan to explore. Use your blinker and be cautious when merging lanes, check for oncoming cars because people will drive a bit faster since they're familiar with the area. Local prices are very reasonable.
MaxJul 2024
Review the insurance process/policy ahead of booking and consider paying more at rental, you may very well end-up paying less in total.
CameronJun 2024
Get something with a little ground clearance because the roads and parking lots can be rough.
Verified travelerMar 2024
Be ready for hefty deposit when you pick up the vehicle. They took a $900 USD deposit along with $650 USD for insurance for 12 days. But at the end when we brought the vehicle back in good condition they returned the deposit back to our card right away and gave us a free shuttle to the airport.
Verified travelerFeb 2024
Make sure to rent from rental companies that have drop off within the airport area plus clear insurance fees ahead of time
Verified travelerJan 2024
Don't believe a really good deal. Get a few comparative quotes to make sure that the rental prices are roughly the same before making a reservation. Go with a brand name that you know and trust
Verified travelerFeb 2024
Use a reputable car company. Actually read the reviews (don't just go by the shown average score) double check the insurance and credit card hold requirements.
Verified travelerJan 2024
1. Rent your vehicle with a reputable compagny (hertz, europcar, etc.) 2. Be wary of speedbumps and potholes 3. watch out for "retornos"
Verified travelerDec 2023
Do your research thoroughly. Take photos and videos of your car prior to leaving rental spot.
Verified travelerOct 2023
It was a safe and comfortable driving at Cancun roads, the drivers are regular but driven carefully you are safe, be respectful with authorities and you will be in the safe side, traffic hours are not bad.
AsherNov 2023
Be ready for car rental companies giving you beater cars and taking large holds on your CC if you decline their inflated insurance coverages.
Verified travelerJun 2023
Make sure u purchase full coverage i surance for peace of mind
RacquelAug 2023
Try not to rent from rental places that inflate insurance prices. It can be just as cost effective to use shuttles or taxis if you don’t find an affordable rental vehicle depending on your travel plans. Driving in Mexico is fine for drivers who are experienced with driving in busy cities with many cars and assertive drivers.
Verified travelerJun 2023
Book online through a third party. Then find third party insurance if out of country. That way you’re more protected.
CarolynAug 2023
No problems as long as you watch out for Topes. - speed bumps.
Verified travelerMay 2023
Rent from a transparent company that discloses fees and additional charges.

KAYAK’s top tips for renting a car in Cancún

  • Whether exploring the beach, the nature reserve north of Cancún, or the city itself, a hire car can make all your trips easy and convenient. Whether vacationing with your family or on a business trip, make the most out of your time in Cancún and explore everything the city has to offer.
  • Located within Cancún International Airport, renting a car at the hire center is very easy. With big companies like Hertz, Thrifty, or Budget, there will certainly be the right car for you. Shuttle buses bring you from the terminals to the car hire center.
  • When driving through Cancún, make sure to pay extra attention when you are around public transport, as they are known to have their own street rules and may not adhere to what is actually permitted. Speed bumps are also a regular sight in Cancún, so make sure to take it a bit slow.
  • Cancún’s roads can clog up during rush hours, so it is advisable to avoid them if possible. Between 7 and 9 AM and 5 and 7 PM, congestion regularly hits the roads due to the many commuters, and drivers should always plan at least 30 minutes ahead when going to a destination -- and more than 2 hours when going to the airport.
  • Book your rental car in Cancún at least 1 day before your trip in order to get a below-average price
  • Compact rental cars in Cancún are around 60% cheaper than other car types, on average
See more tips

FAQs about renting a car in Cancún

  • What type of car is recommended for driving in Cancún?

    What type of car is recommended for driving in Cancún?Your best option is a plain economy car, as they fit into all parking lots, can cruise through the city without taking up too much space, and are less likely to get stolen compared to a luxury BMW or Mercedes. In Mexico, car theft or damage is still fairly common, so also make sure to get insurance with your hire car. Good traction is also something you want to have in your hire car, as road conditions can be challenging in some parts.

  • What’s the speed limit in Cancún?

    Always check the speed limit signs, but general regulations allow between 30 and 70 kph in residential areas (18 to 43 mph), 90 kph in rural, non-residential areas (56 mph) and up to 110 kph on freeways (68 mph).

  • Where are the best places to park in Cancún?

    It is advisable to opt for a hotel with parking included if you are traveling with a hire car, as it will provide a safe parking space. Otherwise, there are public parking lots like the free Playa Caracol, the Estacionamiento, or Playa las Perlas. Public street parking is also available but is limited in the hotel zone, and this designated area is known to be on the safe side.

  • How much is the price of fuel in Cancún?

    The average price of fuel in Cancún is RM 20.91 per litre over the past 30 days. Filling up a tank of fuel costs between RM 251 and RM 334, depending on the car size.

  • What is the most popular car hire in Cancún?

    Standard (Nissan X-Trail or similar) is the most frequently booked car hire type in Cancún.

  • How can I find car hires near me in Cancún?

    Take a look at our extensive car hire location map to find the best car hire deals near you.

  • How much does a Standard car hire cost in Cancún?

    A Standard car hire in Cancún costs RM 143 per day, on average.

  • How much does an Intermediate car hire cost in Cancún?

    An Intermediate car hire in Cancún costs RM 81 per day, on average.

  • How much does an Economy car rental cost in Cancún?

    An Economy car rental in Cancún costs RM 69 per day, on average.

See more FAQs

Cancún car rental reviews and directory 
All ratings and reviews are collected from KAYAK users with a verified car rental booking. Learn how KAYAK collects reviews.

Alamo

Best rated

Cleanliness

5.9

Comfort

5.7

Pick-up/Drop-off

5.4

Value for money

4.9

5 locations in Cancún

Show locations

Locations in Cancún

Av Tulum Sm 4 La Quinta Inn

+52 998 884 8427

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Blvd Kukulcan Km 13, La Isla

+52 998 176 8137

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Blvd Kukulcan Km9.5 Condominio

+52 998 883 3621

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Intl And Domestic Arrivals

+52 998 886 0100

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Lot 4 Main Office.

+52 998 886 0101

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Show reviews that mention

Reviews

10.0 Wonderful

Anonymous, Jan 2025

Intermediate SUV

KAYAK
GREAt experience

8.0 Very Good

Cem, Apr 2024

Standard SUV

KAYAK
The pickup is not at the airport but a 4-5 min shuttle away. The pickup is straightforward, they have enough staff to minimize wait times. They did not have our reserved childseats which made the trip unsafe but we managed. They also try to upsell insurance and other add ons, we stood firm and got what we agreed/paid for minus the carseats. Overall I'd give this experience a 6/10.

4.0 Mediocre

Anonymous, Feb 2024

Standard SUV

KAYAK
I rent the same time every year with them in Mexico - for an extended amount of time approx 24-30 days, this year it was an additional $1,000 more!!! I had them pull up last years and sure enough it showed it was less. I truly like the convenience of the location and service but to get stuck with double what I typically pay is not worth it. We use to rent from Hertz and there was a lawsuit for inflation I wonder if that’s the case here?

2.0 Poor

Anonymous, Dec 2023

Intermediate SUV

KAYAK
Their insurance cost was outrageous. Never will I use Alamo again.

4.0 Mediocre

Anonymous, Jun 2021

KAYAK

Pros:

Car was good

Cons:

Pick up and drop off was very slow, line was long. At drop off they made you wait in the same line to return the car as the people waiting in line to pick up the car. Car return took 30 minutes. Also Kayak did not make Car insurance policies clear, and staff at Alamo were very aggressive at pushing their Insurance options. Their arguments with customers about insurance was one of the things slowing down the pickup/drop off line.

2.0 Poor

Anonymous, May 2021

KAYAK

Pros:

Nothing. They did not have a car even though we booked one. We had to change our entire travel plans because of that. Horrible.

Cons:

Uhm, maybe having a car available when you've booked one?

1 out of 28

MEXRENTACAR

Cleanliness

4.9

Comfort

4.8

Pick-up/Drop-off

3.8

Value for money

3.9

One location in Cancún

Show locations

Locations in Cancún

Aeropuerto Intl. de Cancún

+52 334 170 8243

Opening times not available

Filters

Reviews

8.0 Very Good

Anonymous, Feb 2025

Intermediate SUV

KAYAK
Pre paid car rental but cost of insurance was 3x the rental. Alexis was great and very polite helpful and great English as well worked thru conversations Drop off was easy.

2.0 Poor

Keisha, Jan 2025

Compact SUV

KAYAK
To start when we landed they were very hard to find, no clear directions on where they would be. After eventually finding their office the nightmare began. They wanted an extra $500 American of hidden costs for mandatory insurance or they wouldn't give me the car. The woman behind the desk was heartless and cold with zero desire to assist us. We ended up walking away from the original money spent and went with enterprise. After this experience I spent some time looking into MEX and found nothing but negative horrible reviews. I had faith in your company therefore I thought it would be fine, turns out from other people's experiences this is quite common. I had the worst experience I've ever had with this company and I think kayak should look into it more and refuse to work with this company. It is very bad business and I'll be sure to encourage friends to avoid them in the future. Thank you

2.0 Poor

Bill, Jan 2025

Economy

KAYAK
Car was horrible. Passenger window didn’t work, everything rattled, dirty upon receipt, sunroof broken. Despite having bought an American Express insurance policy for the trip, they forced us to buy an additional $970 worth of insurance. Total rip off, avoid at all cost!

2.0 Poor

Natalia, Jan 2025

Economy

KAYAK
Awful! Tried to upcharge us once we go there and really poor customer service!

8.0 Very Good

Anonymous, Jan 2025

Economy

KAYAK
Drop off was quick and easy. Pick up took way too long. More than 2 hours is excessive.

2.0 Poor

Natalie, Jan 2025

Economy

KAYAK
Currently disputing their charges. They would not honor our reservation upon arrival, and left us in a position where we had to pay $300 more to get an upgrade for a car because they did not have ours available (and somehow it was our fault?). The car's car play was not really functional, and had service lights on the whole trip, cars are in poor condition. Upon looking at their reviews afterwards, we saw this is a common occurrence and they take advantage of tourists visiting the area. DO NOT RENT FROM HERE and save yourself the stress and issues.

1 out of 28

Europcar

Cleanliness

5.4

Comfort

4.8

Pick-up/Drop-off

3.9

Value for money

3.4

13 locations in Cancún

Show locations

Locations in Cancún

Av Bonamak Y Cazon

+52 998 892 8952

Opening times not available

Av. Bonampak, Blvd. Kukulcan 7-Manzana 02, Kukulcan Boulevard, Zona Hotelera

+52 998 892 8952

Opening times not available

Av. Lopez Portillo

+52 998 188 3778

Opening times not available

Blvd Kukulcan Km 14 5 Lote 40 A

+52 998 881 2000

Opening times not available

Blvd Kukulcan Km 20 Zona Hotelera

+52 998 848 7400

Opening times not available

Blvd Kukulcan Km13.5 Zona Hotelera

+52 998 885 0483

Opening times not available

Blvd. Kukulcan Km 9.7, Punta Cancun, Zona Hotelera, Cancún, Q.R.

+52 998 577 3403

Opening times not available

Blvd. Kukulcan, Km 5

+52 998 240 3339

Opening times not available

Boulevard Vialidad Paseo Mujeres

+52 998 227 4179

Opening times not available

Carretera Cancun - Chetumal Km 22

+52 998 886 0063

Opening times not available

Km 12 5 Blvd Kukulcan Lt18

+52 998 891 4200

Opening times not available

Milla De Oro Carretera Federal 307, Km 332 Carretera Playa Del Carmen, Plaza 101 Puerto Morelos Qroo

Opening times not available

Punta Sam Carretera Mza 002

+52 998 227 4179

Opening times not available

Filters

Show reviews that mention

Reviews

8.0 Very Good

Jesus, Feb 2025

Standard

KAYAK
Insurance price is high

2.0 Poor

Anonymous, Nov 2024

Intermediate SUV

KAYAK
Eventually I ended up not getting the car because they were trying to get additional money for the insurance with some crazy amounts of deposit. They were asking to pay $24,000 deposit for the car or another option to pay additional $1,000 insurance.. it was to much and they saw we don’t buy it and started to negotiate and eventually we went to another car rental company. Is just ashamed that we pre booked everything and then to see how they are trying to rip you off, left a bitter taste but that is Mexic!

2.0 Poor

Anonymous, Oct 2024

Intermediate SUV

KAYAK
Terrible. Was overcharged at pickup. Poor customer service. The car received smelled like a smoker’s lungs. And calling Europe car whilst abroad for help was useless.

2.0 Poor

Patrick, Aug 2024

Standard

KAYAK
We didn't got the car! They refused to fulfill the contract!

2.0 Poor

Anonymous, Jul 2024

Intermediate

KAYAK
I have a very old car (more than 10 years), dirty, very used tires and be asked to pay for an insurance or make a 5kUSD deposit. Very disappointed for that. Never I’ll choose Europcar again

2.0 Poor

Anonymous, Mar 2023

Economy

KAYAK
The worst car rental experience of my life. I have rented cars in Mexico before, and this was by far the most miserable pickup experience. I'd rather travel on a donkey than rent from Europcar again. They are thieves trying to take advantage of tourists by upselling useless insurance products. They should all be in jail.

1 out of 25

Enterprise Rent-A-Car

Cleanliness

6.3

Comfort

5.8

Pick-up/Drop-off

5.9

Value for money

5.1

5 locations in Cancún

Show locations

Locations in Cancún

Av Acanceh Local No 2

+52 998 885 3526

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Blvd Kukulcan 11.5 Km

+52 998 881 5500 ext. 2055

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Blvd Kukulcan Mz 51 Punta

+52 998 846 9606

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Blvd Kukulkan Km 12.5

+52 998 176 8117

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

International Airport

+52 998 881 8767

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Filters

Reviews

10.0 Wonderful

Victoria, Oct 2024

Full-size

KAYAK
The team was so very helpful and did their best to provide the best car for our family. We highly recommend this staff and company.

6.0 Okay

Anonymous, Feb 2021

KAYAK

Cons:

First car would not lock and had a previously patched tire that blew out on us half way on our trip. Replacement car was excellent.

1 out of 2

National

Cleanliness

5.9

Comfort

5.9

Pick-up/Drop-off

5.2

Value for money

4.6

6 locations in Cancún

Show locations

Locations in Cancún

Av Acanceh Local No 2

+52 998 885 3526

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Blvd Kukulcan 11.5 Km

+52 998 881 5500 ext. 2055

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Blvd Kukulcan Mz51 Punta

+52 998 846 9606

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Blvd Kukulkan Km 12.5

+52 998 176 8117

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Boulevard Kukulkan Km 14

+52 998 176 8117

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

International Airport

+52 998 881 8767

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Filters

Reviews

6.0 Okay

Anonymous, Jan 2025

People carrier

KAYAK
No one at the counter in airport T3, and waited about one hour to get a shuttle to their office. That was a bad start.

8.0 Very Good

Miguel, Jun 2021

KAYAK

Pros:

Staff service was great. Rental and dropoff was easy.

Cons:

Cars are a little worn out and need some cleaning.

4.0 Mediocre

Robert, May 2021

KAYAK

Pros:

The staff was amazing. It was very easy to pick up and drop off

Cons:

I was quoted 22 dollars a day. I ended up paying more than double that. I didn’t even pay for the insurance and I still payed more than double. It would be nice if the quote told you about fees instead of misleading you to think you’re getting a great deal.

2.0 Poor

Anonymous, Apr 2021

KAYAK

Cons:

Bad service, you’re obligated to buy an insurance, car broke down and they didn’t take responsibility. Bad experience!

10.0 Wonderful

Jan, Feb 2021

KAYAK

Cons:

Price

10.0 Wonderful

Scott, Jan 2021

KAYAK

Pros:

Friendly employees--very helpful. Car was clean and in good shape.

Cons:

The car we thought we were getting would have been a little roomier. Wish they would say the actual car model when booking. Insurance was a bit high.

1 out of 5

Avis

4.9

Cleanliness

6.5

Comfort

5.9

Pick-up/Drop-off

5.2

Value for money

5.3

13 locations in Cancún

Show locations

Locations in Cancún

Aeropuerto Intl Cancun

+52 998 886 0221

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Aquaworld - Zona Hotelera Km 14.5

+52 998 840 7216

Monday15:00 - 18:0008:00 - 17:00
Tuesday08:00 - 17:0015:00 - 18:00
Wednesday08:00 - 17:0015:00 - 18:00
Thursday08:00 - 17:0015:00 - 18:00
Friday08:00 - 17:0015:00 - 18:00
Saturday15:00 - 18:0008:00 - 17:00
Sunday08:00 - 17:0015:00 - 18:00

Blvd Kukulcan Km 14

+52 998 848 9400

Monday15:00 - 18:0008:00 - 17:00
Tuesday08:00 - 17:0015:00 - 18:00
Wednesday15:00 - 18:0008:00 - 17:00
Thursday08:00 - 17:0015:00 - 18:00
Friday08:00 - 17:0015:00 - 18:00
Saturday15:00 - 18:0008:00 - 17:00
Sunday15:00 - 18:0008:00 - 17:00

Blvd Kukulcan Km 16.5

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Blvd Kukulcan Km 8.5

+52 998 848 7600

Monday08:00 - 17:0015:00 - 18:00
Tuesday08:00 - 17:0015:00 - 18:00
Wednesday15:00 - 18:0008:00 - 17:00
Thursday08:00 - 17:0015:00 - 18:00
Friday15:00 - 18:0008:00 - 17:00
Saturday15:00 - 18:0008:00 - 17:00
Sunday15:00 - 18:0008:00 - 17:00

Blvd Kukulcan Km. 12.4

+52 998 883 1436

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Blvd Kukulkan,km 16.5

+52 998 885 1449

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Carretera Federal Libre 307

+52 998 283 3600

Monday15:00 - 18:0008:00 - 17:00
Tuesday08:00 - 17:0015:00 - 18:00
Wednesday15:00 - 18:0008:00 - 17:00
Thursday08:00 - 17:0015:00 - 18:00
Friday08:00 - 17:0015:00 - 18:00
Saturday15:00 - 18:0008:00 - 17:00
Sunday15:00 - 18:0008:00 - 17:00

Crta A Punta Sam Isla Blanca

+52 998 883 1436

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Km 16.5 Blvd. Kukulcan

+52 998 885 1449

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Km 4.6 Blvd.Kukulcan

+52 998 883 1436

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Lote 1-03, Manzana 12

+52 998 881 5333

Monday08:00 - 17:0015:00 - 18:00
Tuesday15:00 - 18:0008:00 - 17:00
Wednesday08:00 - 17:0015:00 - 18:00
Thursday08:00 - 17:0015:00 - 18:00
Friday08:00 - 17:0015:00 - 18:00
Saturday08:00 - 17:0015:00 - 18:00
Sunday08:00 - 17:0015:00 - 18:00

Playa Mujeres Rth 7

+52 998 234 0300

Monday08:00 - 17:0015:00 - 18:00
Tuesday15:00 - 18:0008:00 - 17:00
Wednesday08:00 - 17:0015:00 - 18:00
Thursday15:00 - 18:0008:00 - 17:00
Friday08:00 - 17:0015:00 - 18:00
Saturday15:00 - 18:0008:00 - 17:00
Sunday08:00 - 17:0015:00 - 18:00

Filters

Reviews

2.0 Poor

Anonymous, Mar 2024

Passenger van

KAYAK
We waited more then an hour for the vehicle. Then when we finally recieved it was dirty and smelled really bad. Overall a terrible exprience

10.0 Wonderful

Anonymous, Feb 2024

Economy

KAYAK
Good

10.0 Wonderful

Anonymous, Jan 2024

Passenger van

KAYAK
Nice staffs and good service. I recommend.

2.0 Poor

Anonymous, Jan 2024

Passenger van

KAYAK
The car has a roof cargo carrier butt they'd lost the keys. These carriers use a lot of gas and made it difficult to park some places. And we barely had room for luggage in the car.

2.0 Poor

Anonymous, Dec 2023

Passenger van

KAYAK
Everything about our experience was awful.

2.0 Poor

Dorothy, Oct 2022

KAYAK
The fees charged by Avis for the vehicle were extremely high!! Avis in Mexico needs a better system for explaining the fees and why customers are charged an airport fee, rental phone fee ( which was never mentioned and not used by me), The fee for the small scratch on the vehicle was outrageous.

1 out of 7

Budget

4.2

Cleanliness

4.9

Comfort

4.9

Pick-up/Drop-off

4.3

Value for money

4.5

6 locations in Cancún

Locations in Cancún

Av Yaxchilan #160 Colonia Cntr

+52 998 886 0252

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Blvd Kukulkan Km 17

+52 998 884 4549

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Blvd Kululkan Km 13.5 Locl 1-B

+52 998 884 4549

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Calle Sierra Sobre Av Bonampak

+52 998 886 0252

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Carratera Cancun Chetumal Km22

+52 998 478 0014

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Paseo Kukulcan Km 10.5

+52 998 246 1350

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Filters

Reviews

2.0 Poor

Anonymous, Dec 2023

Economy

KAYAK
This company has a counter on the airport without any personnel. They only have a paper on the counter that said to call a number for a representative assistance, but when you call, no one answer. So this makes everything useless. This Cancun office is the worts I have ever seen from this company.

8.0 Very Good

Anonymous, Oct 2023

Standard SUV

KAYAK
The car was in regular condition but drives, the personal was helpful and respectful, the overall was good.

2.0 Poor

Lewis, Oct 2022

KAYAK
Just too much chaos. Hot…no indoor seating, long line and too long to pick up and drop off reservations. 20-30 min at counter for them to process card then drop off to release hold on credit cards etc…CRAZY

8.0 Very Good

Gene, Aug 2022

KAYAK
Beware of the insurance issues. Even if you choose the Collision Damage waiver because your credit card covers it, they will absolutely charge an outrageous deposit if you don't buy there's. That's the deal in Mexico. It's a rip-off which will cost you an extra $20 a day that you won't be able to avoid.

6.0 Okay

Shannon, Apr 2021

KAYAK

Pros:

The staff was friendly and very helpful.

Cons:

The car radio was broken, and the car was rather low end/ poor quality. It was difficult to pass because the car took a lot of time to accelerate.

4.0 Mediocre

Jonah, Apr 2021

KAYAK

Pros:

The staff was friendly.

Cons:

The car was terrible. It was completely beat up with significant dents on every panel. The right side mirror did not work. The battery connection was loose and the car didn’t start on multiple occasions. The tires had a slow leak. The car price as quoted should include the mandatory cost of insurance for non Mexicans and not just say it’s extra.

Hertz

Cleanliness

5.9

Comfort

5.3

Pick-up/Drop-off

4.0

Value for money

3.4

13 locations in Cancún

Locations in Cancún

Av Leyes De Reforma

+52 800 709 5000

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Av.xcaret Lt2 Mz2 Smz 21

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Avenue Yaxchilan#27

+52 800 709 5000

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Blvd Costa Mujeres

+52 800 709 5000

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Blvd Kukulcan Km 12.5

+52 999 911 8040

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Blvd Kukulcan Km 3.5

+52 800 409 5000

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Blvd Kukulkan Km 11.5

+52 55 9128 9000

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Blvd Kukulkan Km 12

+52 998 176 8077

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Blvd.kukulcan Km 8.5 Zona

+52 998 883 0573

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Boulevard Kukulcan Km 8.5

Opening times not available

Boulevard Kukulkan Km 5.5 Zona

0180 0709 5000

Opening times not available

Carr Cancun-pto Morelos Km21

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Intl Airport Of Cancun

+52 999 911 8040

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Show reviews that mention

Reviews

2.0 Poor

Ed, Mar 2025

Compact

KAYAK
The insurance cost was astronomical. The nominal $250 for two weeks rental went to $2000 with insurance having a $3000 deductible. Also, the agent shuffled us off to another desk to "wait for the car". There, they did a hard sell on what was basically a vacation time share scam with IXCARET. Very unprofessional.

2.0 Poor

Anonymous, Mar 2025

Intermediate SUV

KAYAK
Terrible car. A real rattletrap. Felt like the real axle was going to fall off with every stop, turn or bump. Since it was a monthlong rental, I had to change cars by going to another provider. Also a complete rip-off on insurance. I understand the rules in Mexico and the wisdom of buying coverage. However, when I changed rental car companies after five days, the exact same coverage was significantly less money, and the SUV vehicle was in much better shape.

2.0 Poor

Anonymous, Jan 2025

Premium

KAYAK
Price I secured online through Kayak was not the true price. Once at Hertz in Cancun the price to rent the car was 6x more. Not happy at all. Will never rent through Kayak or Hertz again.

4.0 Mediocre

Anonymous, Jan 2025

Passenger van

KAYAK
When I reserved the vehicle, 1) No information about the taxes (50%) 2) Insurance was not clear , they changed the conditions at the counter 3) They did not have the vehicle I reserved, They upgraded me, and charged me for it.

10.0 Wonderful

Anonymous, Jan 2025

Full-size

KAYAK
It was a great experience; everything was fast and professional! I would rent again in Cancun!

2.0 Poor

Anonymous, Dec 2021

KAYAK
Poor service.

Fox

Cleanliness

4.1

Comfort

3.9

Pick-up/Drop-off

3.5

Value for money

3.4

3 locations in Cancún

Locations in Cancún

Blvd. Kukulcan Km 13.5, Zona Hotelera

+52 323 593 7486

Opening times not available

Cancun Airport CUN

0180 0225 4369

Opening times not available

Europcar Av Bonampak Y Cazon Sm 3 L 40 Number 95

+52 323 593 7486

Opening times not available

Filters

Reviews

10.0 Wonderful

Dojcin, Jan 2025

Compact

KAYAK
Everything was perfect.

2.0 Poor

Natalia, Jan 2025

Compact

KAYAK
Terrible! Prices are not transparent and their service was terrible

2.0 Poor

Anonymous, Dec 2023

Compact

KAYAK
Terrible from beginning to end. These people are con artist. I’m not sure how you even have them working on kayak.

2.0 Poor

Casey, Mar 2021

KAYAK

Cons:

FYI pricing online is not accurate. the rate online was for $9 a day but ended up being closer to $75 a day with insurance they make you purchase (can't use your own). We ended up asking to return to the airport and taxi everywhere for our trip using the collectivo for about $1-2 a ride

2.0 Poor

Anonymous, Mar 2021

KAYAK

Cons:

They tried to cheat me with insurance. Rental price each day was 10$ but insurance up to 100 a day... I should pay for the plate on the car as well (7$ a day) and give 14000 USAd deposit for smallest car..

2.0 Poor

Anonymous, Mar 2021

KAYAK

Pros:

nothing. Eurocar in cancun is horrible and they rob youre money

Cons:

EVERYTHING

Economy Rent a Car

Cleanliness

3.9

Comfort

3.7

Pick-up/Drop-off

3.4

Value for money

3.1

3 locations in Cancún

Locations in Cancún

Av. Tulum SM 05 Mza 01 lte 13 local 02

Opening times not available

Blvd. Kukulcan Km 11.5

Opening times not available

Calle acceso a las bodegas Sm 301 mz 30 lote 30

Opening times not available

Filters

Show reviews that mention

Reviews

2.0 Poor

Joe, Dec 2024

Intermediate

KAYAK
This will book a reservation with a company called America Rental Car.

1.9 Poor

Diana, Jun 2021

KAYAK
The shuttle was good to airport and back... we got to car rental place and they tell us they don’t have what we wanted. We paid for a 7 seater Dodge Journey new model. We got there and they said they have no 7 seater and gave us two rly old model Chevy car it was either that or a 5 seater. Okay we’ll make it work plus they added like $300 on Imsurance.. so on our trip we get a flat tire my husband fixes it so be it when we go to return the car we tell them and they charge us $200 for a tire that I cannot even exagérate the spare tire and other tires are all the same so $200 for a freaking tire that we couldn’t help popped on us while driving. So I am livid never in my life of renting cars are we made to pay for something that we had no control over. My mother has issues with the car rental too. We will never rent a car in Mexico again or from this company. Worst service we have gotten. The only reason we paid for the tire was bc we didn’t want to miss our flight and had to get to the airport.

2.0 Poor

Anonymous, May 2021

KAYAK

Pros:

We cancelled the rental car. They wants $284.00 US for Insurance and a $4,500.00 deposit. It is not on Cancun Airport property a 15 min cab ride.

6.0 Okay

Anonymous, Apr 2021

KAYAK

Cons:

They wanted an $8000 usd deposit because i didn't want to buy their additional insurance. I ended up purchasing an insurance from them that was more than the cost of the entire rent.

2.0 Poor

Mikey, Mar 2021

KAYAK

Pros:

Nothing

Cons:

They did not have a shuttle at the airport and we could not reach anyone at the phone

2.0 Poor

Anonymous, Feb 2021

KAYAK

Pros:

Cheap but didn’t end up getting the car. It took 2 hours from my day to try and get this rental and they weren’t able to get me the vehicle. They didn’t have the vehicle I reserved.

Cons:

Don’t book here. Pay more somewhere else where the process will be smooth.

Thrifty

Cleanliness

4.3

Comfort

4.0

Pick-up/Drop-off

3.1

Value for money

2.4

8 locations in Cancún

Locations in Cancún

Av.xcaret Lt2 Mz2 Smz 21

+52 800 021 2277

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Avenue Yaxchilan#27

+52 800 365 1111

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00

Blvd Kukulcan Km 11.5

+52 998 881 7300

Monday08:00 - 17:0016:00 - 18:00
Tuesday16:00 - 18:0008:00 - 17:00
Wednesday08:00 - 17:0016:00 - 18:00
Thursday16:00 - 18:0008:00 - 17:00
Friday08:00 - 17:0016:00 - 18:00
Saturday16:00 - 18:0008:00 - 17:00
Sunday08:00 - 17:0016:00 - 18:00

Blvd Kukulkan Km 12

+52 800 021 2277

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00

Blvd Kukulkan Mza 51 Lt7

+52 998 848 7000

Monday08:00 - 17:0016:00 - 18:00
Tuesday08:00 - 17:0016:00 - 18:00
Wednesday08:00 - 17:0016:00 - 18:00
Thursday16:00 - 18:0008:00 - 17:00
Friday16:00 - 18:0008:00 - 17:00
Saturday08:00 - 17:0016:00 - 18:00
Sunday16:00 - 18:0008:00 - 17:00

Carr, Cancun Chetumal Km 22

+52 800 365 1111

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Presidente Intercontinental Hotel

+52 800 021 2277

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Westin Regina Hotel

+52 998 885 0086

Monday15:00 - 18:0008:00 - 17:00
Tuesday08:00 - 17:0015:00 - 18:00
Wednesday15:00 - 18:0008:00 - 17:00
Thursday08:00 - 17:0015:00 - 18:00
Friday15:00 - 18:0008:00 - 17:00
Saturday15:00 - 18:0008:00 - 17:00
Sunday15:00 - 18:0008:00 - 17:00

Filters

Reviews

2.0 Poor

Anonymous, Jan 2021

KAYAK

Pros:

Waited in line for 3 hours to get car! Was scammed into buying insurance otherwise the put a $15,000 hold on your credit card.

Cons:

Terrible experience from start to finish.

2.0 Poor

Vladislav, Jan 2021

KAYAK

Pros:

everything

2.0 Poor

Anonymous, Jan 2021

KAYAK

Cons:

To have the car The reservation was not respected and not even an alert Just learn at the last minute Never more in my life would ever use your company neither my network and would discourage everybody I know to do not use your company

GREEN MOTION

Cleanliness

3.3

Comfort

3.0

Pick-up/Drop-off

2.4

Value for money

2.5

3 locations in Cancún

Locations in Cancún

Blvd. Kukulcan Km. 9 Mz. 48 Lt. 8-1

Opening times not available

Cancun airport

+52 (998) 889 98 41

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Hotel Four Points Sheraton

Opening times not available

Filters

Reviews

2.0 Poor

Richard, Apr 2024

Compact SUV

KAYAK
I couldn’t find the location and no shuttle to the location of the car. The website description makes it seem as though it’s the airport area. It is not. Tried to call the facility but no answer. Ended up getting a rental from hertz which provides transportation to car rental area. DONT PURCHASE FROM THIS VENDER.

2.0 Poor

Anonymous, Jan 2024

Full-size

KAYAK
Nothing about it

2.0 Poor

Dan, Dec 2023

Full-size

KAYAK
Very poor experience. No one was at the airport to meet us. Tried for hours and finally got Green Motion on the phone. We rented two cars and they did not have any. They told us to take a taxi 2 hours away to Tulum and get cars there. Sounded like another scam in Mexico. We cancelled and paid for rentals at Hertz. We are trying to get our money back and having trouble. I would Never recommend Green Motion and I’ll likely never go to Mexico again.

2.0 Poor

CHATORCHAND, Nov 2023

Intermediate SUV

KAYAK
Company refuses to give us a car at the airport, they didn't have car at all but they accepted booking and left out entire family stranded at the airport

2.0 Poor

Anonymous, Apr 2021

KAYAK

Pros:

Absolutely NOTHING!

Cons:

I never even got the car, we waited for 2 HOURS and no one answered the phone or anything so we had to go with another agency that was way more expensive

Sixt

4.1

Cleanliness

4.9

Comfort

4.1

Pick-up/Drop-off

3.6

Value for money

4.4

2 locations in Cancún

Locations in Cancún

Carretera A Aeropuerto Cancun

+52 998 886 2427

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Carretera Cancun-Tulum KM 17

+52 998 886 2427

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

2.0 Poor

Anonymous, Oct 2022

KAYAK
When I arrived they tried to charge me $2000 for a deposit on a $200 reservation, citing that it’s Mexican law to charge for a deposit of 20% of the value of the vehicle if you don’t get an extra $400 insurance plan (outside of “full coverage” included in my reservation). That’s a total lie, I’ve rented from Cancun Hertz multiple times and never paid more than $200 for a deposit. I left and went to Hertz and immediately got the same deal for a better car with only a $200 deposit.

6.0 Okay

Chad, Jun 2022

KAYAK
Great price…out of their control due to extreme traffic at the airport, picking up took nearly an hour.

Advantage

4.0

Cleanliness

3.0

Comfort

4.0

Pick-up/Drop-off

4.0

Value for money

3.0

One location in Cancún

Locations in Cancún

Cancun Int`l Airport - Europcar Carretera Cancun Chetumal KM 22

+52 669 913 3368

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

2.0 Poor

mohamed, Jan 2024

Luxury

KAYAK
Ripped off was nad experience people tal an advantage they cancel my booking for no reason just to sell for you different policy with four times the prices and they do it as normal for many customers

Mas By Mex

Cleanliness

5.8

Comfort

5.4

Pick-up/Drop-off

4.3

Value for money

4.7

One location in Cancún

Locations in Cancún

Carretera Cancun Chetumal Km 22. .

+52 33 4170 8243

Opening times not available

Filters

Reviews

2.0 Poor

Xinia, Mar 2022

KAYAK
I made 2 reservations, and in one of them I DIDNT GET THE CAR. Their argument: my Id and drivers license are from a different country than my credit card. SUCKS BIG TIME. I was literally left on the street. Stop dealing with them.

6.0 Okay

Saied, Mar 2022

KAYAK
The counter at Cancun Airport told us that the pickup shuttle will be there in 6 to 7 minutes. It did not arrive till 45 minutes after! The car was not ready and we had to wait 15 minutes for it.

2.0 Poor

David, Mar 2022

KAYAK
We arrived in the terminal at the MEX desk at 13:00 but were told to return to the desk once our luggage had been collected. When we returned we then had to wait for another group to decide whether they wanted to use MEX. We then had to wait for the shuttle to arrive and go via the International terminal before finally getting to the Car Hire station. Waited 15mins before being seen to then be told that the car had been released because we had not presented ourselves at the station, not at the desk in the arrivals/baggage hall, at 1pm. Terminal staff should have alerted us to the fact as they were shown the booking details at the desk. According to the agent the car was released at 3pm. We had arrived at the car rental kiosk by 3pm. We were given the options of a) paying an extra $342 for a larger vehicle which was at the car hire station; b) wait a MINIMUM of 90 minutes until a car of the grade we had booked turned up; c) go to another company. The justification given was that all conditions were stated in the booking email. Conditions WERE stated but didn’t fully relate to the experience at the airport. Having chosen to take the larger vehicle, all paperwork was completed by 15:29 but the vehicle was not actually presented until 1550. The condition of the car was reasonable, one of the wind mirror covers was missing, but overall we would be extremely reluctant to use MEX by CAS ever again.

8.0 Very Good

Robert, Jan 2022

KAYAK
We went for the cheap and cheerful option and this was spot on. No frills but the pick up and drop off was extremely quick and easy.

America Car Rental

Cleanliness

5.2

Comfort

4.1

Pick-up/Drop-off

4.0

Value for money

3.8

5 locations in Cancún

Locations in Cancún

Av. Tulum SM 05 Mza 01 Lte 13 Local 02

+52 998 886 2025

Opening times not available

Blvd. Kukulcan, Km. 11.5 Loc. 101-B

+52 998 883 0160

Opening times not available

Calle Acceso a las bodegas SM 301 Mza 30 Lte 30 Bodega F-1

+52 998 253 6100

Opening times not available

Carretera 180 entre Cancun- Tulum, Km 307

Opening times not available

Zona Hotelera Mz 48 Lote 8 Km 9, Cancun Q. Roo

+52 998 217 6396

Opening times not available

Filters

Reviews

2.0 Poor

Alejandro, Jan 2025

Economy

KAYAK
Awful when I arrive they cancel the reserve

2.0 Poor

Anonymous, Jan 2025

Compact

KAYAK
They force you to pay more not the vehicle I reserved , the put in a bigger one and charged more for it by force they and after I took pictures I was moved to another vehicle also not the same category requested then they charged me more at check out again an then a drop of they play and delayed the return took hold you hostage where you either pay. Or loose your flight

2.0 Poor

Anonymous, Jan 2025

Passenger van

KAYAK
I had an extremely disappointing experience with America Car Rental and would not recommend their services to anyone. When we arrived to pick up our car, the vehicle we had reserved—an automatic—was not available. The only option they had was a manual car, which was not what we booked or needed. On top of that, they refused to accept our Canadian insurance, even though it provides coverage internationally. This left us with no choice but to leave a staggering $5,000 USD deposit, which was highly stressful and unnecessary. The worst part of the experience was when we returned the car. Despite bringing it back in perfect condition, we were charged an outrageous $220 for "excess cleaning" because there was some sand inside from our beach trip. This level of charge for something as minor as a little sand is absurd and feels like a blatant money grab. Overall, this was the worst car rental experience I’ve ever had. I will not be using America Car Rental again and strongly advise others to avoid this company. Save yourself the hassle, stress, and unnecessary charges.

2.0 Poor

Anonymous, Dec 2024

Compact

KAYAK
They never had a car for us!!!!! We were told to wait from 11(our pick up time) and they were supposedly looking for cars…finally after almost two hours we were told it’s better to go rent from another agency or wait till 3 or later and maybe they will have a car for us.. there maybe about 20 more people waiting and coming from the airport with no cars at all. ITS A SCAM!!!!! We ended up going back to the airport , which was a 15 minute ride since they were off location and not directly at the airport and renting from another company The people who work there were chatting and laughing and the clients were getting angry and mad. Worth experience ever !!!!!!!!!!!

8.0 Very Good

Anonymous, Dec 2024

Compact

KAYAK
Not the newest cars but it was okay

4.0 Mediocre

MAURICIO, Sept 2024

Economy

KAYAK
Good service at the counter but excessive insurance costs for a very poor quality vehicle.

NU Car

Cleanliness

4.7

Comfort

4.4

Pick-up/Drop-off

3.7

Value for money

3.4

2 locations in Cancún

Locations in Cancún

Av. Tulum SM 05, Mza 01, Lte 13, Location 2

+52 998 253 6121

Monday07:30 - 19:00
Tuesday07:30 - 19:00
Wednesday07:30 - 19:00
Thursday07:30 - 19:00
Friday07:30 - 19:00
Saturday07:30 - 19:00
Sunday07:30 - 19:00

Parque Logistico SMZA 301. LT 8. MZA 8 BODEGA 33-A

+52 998 886 3145

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Filters

Reviews

2.0 Poor

Anonymous, Jun 2024

Passenger van

KAYAK
Nothing to like. Over an hour to get shuttle to car rental place. Upon arrival they said it would be another $400 for mandatory insurance even though my credit card provides insurance. We had eight kids under 7 so we were stuck paying. When we got van it was dented everywhere , filthy , and had less than a quarter tank of fuel. Not to mention no horn, parking brake would get stuck and air conditioner would not go to highest level. Oh ya, also no fluid in windshield wiper tank and wipers old along with all tires low on air. I will never use Kayak or NU car rental again

Ace

Cleanliness

4.2

Comfort

4.2

Pick-up/Drop-off

3.2

Value for money

3.0

2 locations in Cancún

Locations in Cancún

Blvd. Luis Donaldo Colosio #5

+52 998 810 3160

Monday07:30 - 19:00
Tuesday07:30 - 19:00
Wednesday07:30 - 19:00
Thursday07:30 - 19:00
Friday07:30 - 19:00
Saturday07:30 - 19:00
Sunday07:30 - 19:00

Carretera Cancun Chetumal Km22

+52 33 4624 2114

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

8.0 Very Good

Anonymous, Mar 2021

KAYAK

Pros:

Staff was very friendly and were accommodating. But when I reserve a vehicle, I expect that vehicle to be there, ready to go. Don’t tell me that I have to wait 30t to 45 minutes for my vehicle to be “approved”! Whatever that means. It’s already a long day traveling with a baby.

Cons:

What I said above. Reserved vehicles should be ready to go.

2.0 Poor

Greg, Jan 2021

KAYAK

Pros:

This is one of those schemes you occasionally find in Mexico where they charge a low price for rental plus mandatory insurance, and then force you to buy the non mandatory insurance at a high price when you check in to pick up your car.

Cons:

This is one of those schemes you occasionally find in Mexico where they charge a low price for rental plus mandatory insurance, and then force you to buy the non mandatory insurance at a high price when you check in to pick up your car.

keddy by Europcar

Cleanliness

4.0

Comfort

3.8

Pick-up/Drop-off

3.0

Value for money

2.9

12 locations in Cancún

Locations in Cancún

Av Bonamak Y Cazon Sm3 L40 95

+52 998 892 8952

Opening times not available

Av. Bonampak Y Cazon, Sm 3 L 40 #95

Opening times not available

Av. López Portillo, Mza. 7 Lt. 5

Opening times not available

Av.Tankah Esq.Av Coba Sm35 Mza1- Lote 3 Col.Centro

Opening times not available

Blvd Kukulcan Km 20 Zona Hotelera Cancun Q Roo

+52 998 848 7400

Opening times not available

Blvd. Kukulcan Km 13.5, Zona Hotelera

+52 998 885 0483

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Boulevard Vialidad Paseo Mujeres

+52 998 227 4179

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Carretera Cancun - Chetumal Km 22- Col.Aeropuerto Internacional

Opening times not available

Carretera Cancun - Tulum Km 45- Riviera Maya,Solidaridad

Opening times not available

Km 12.5, Blvd Kukulcan Lt18

+52 998 891 4200

Monday07:30 - 19:00
Tuesday07:30 - 19:00
Wednesday07:30 - 19:00
Thursday07:30 - 19:00
Friday07:30 - 19:00
Saturday07:30 - 19:00
Sunday07:30 - 19:00

Punta Sam, Carrertera

Opening times not available

Super Manzana 0 Zona Hotelera Manza- Na 9 Lotte10 Hacienda Estefania

Opening times not available

Filters

Reviews

2.0 Poor

Anonymous, Nov 2021

KAYAK
This company are thieves, straight up. The rental fee was incredibly low, but they screw you on insurance, and if you haven't been diligent in taking pictures/videos they try to screw you on the return too. I get free rental insurance through my credit card. To use this though and waive Keddy's insurance I had to put down a deposit of 9000USD. When I said yes to this, they said I also needed a signed letter from my bank in Canada confirming they would cover the full value of the car. When I couldn't produce this (as we were in Mexico at the time) they said I had to pay for their insurance. When we brought the car back, they tried to charge us for fuel and for damage. The only reason they couldn't is because we had pictures of the fuel gauge and videos of the damage from when we picked it up. Also, to print a piece of paper, as in if you want a paper copy of your contract, its 11USD

2.0 Poor

Anonymous, Nov 2021

KAYAK
Waited for over an hour to be Ickes up at Eurocar, never told Fox was the name not Kety. Get to actual rental site an there were 34 people waiting for cars with one person working. I gave up after waiting another 3 hours and walked back to Eurocar where I actually rented a vehicle. Absolutely the worst experience of my entire life and people should avoid like the plague. 2 parties were refused rental due to refusing additional insurance

2.0 Poor

Anonymous, Nov 2021

KAYAK
It was a terrible experience they ripped us off for extra insurance and tried to charge us 100 dollars for water that dropped from a water bottle off the seat! It’s a total scam do not rent a car here it’s not worth it!

6.0 Okay

Caroline, May 2021

KAYAK

Pros:

Car worked.

Cons:

They insisted I pay $190 for “insurance” before they would give me the car! No cruise control. Very basic car.

4.0 Mediocre

Rich, May 2021

KAYAK

Pros:

Not much

Cons:

Was ripped off. Price doubled at pick up. Had two choices, pay their extortion fee or be stuck at the airport with no car

2.0 Poor

Anonymous, Apr 2021

KAYAK

Pros:

Nothing. Very dishonest. The insurance I bough through the website I was directed through Kayak ended up not being accepted. They didn't provide a phone to call.

Cons:

Everything.

Dollar

Cleanliness

5.2

Comfort

4.6

Pick-up/Drop-off

3.3

Value for money

3.0

9 locations in Cancún

Locations in Cancún

Av Leyes De Reforma

+52 800 365 1111

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Av.xcaret Lt2 Mz2 Smz 21

+52 800 365 1111

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Avenue Yaxchilan#27

+52 800 365 1111

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00

Blvd Kukulkan Km 12

+52 800 365 1111

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00

Blvd Kukulkan Lote 64

+52 998 848 8400

Monday08:00 - 17:0016:00 - 18:00
Tuesday08:00 - 17:0016:00 - 18:00
Wednesday16:00 - 18:0008:00 - 17:00
Thursday08:00 - 17:0016:00 - 18:00
Friday08:00 - 17:0016:00 - 18:00
Saturday08:00 - 17:0016:00 - 18:00
Sunday16:00 - 18:0008:00 - 17:00

Blvd Kukulkan Mza 43 Lote 40

+52 998 881 3600

Monday08:00 - 17:0016:00 - 18:00
Tuesday08:00 - 17:0016:00 - 18:00
Wednesday08:00 - 17:0016:00 - 18:00
Thursday08:00 - 17:0016:00 - 18:00
Friday08:00 - 17:0016:00 - 18:00
Saturday16:00 - 18:0008:00 - 17:00
Sunday08:00 - 17:0016:00 - 18:00

Blvd.kukulcan Km 8.5 Zona

+52 800 365 1111

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Boulevard Kukulkan Km 9.5

+52 998 881 3200

Monday15:00 - 18:0008:00 - 17:00
Tuesday08:00 - 17:0015:00 - 18:00
Wednesday15:00 - 18:0008:00 - 17:00
Thursday08:00 - 17:0015:00 - 18:00
Friday08:00 - 17:0015:00 - 18:00
Saturday15:00 - 18:0008:00 - 17:00
Sunday08:00 - 17:0015:00 - 18:00

Carretera Cancun-Chetumal Km 22

+52 800 365 1111

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Show reviews that mention

Reviews

2.0 Poor

Bit, May 2021

KAYAK

Cons:

I got different car than I requested. It was twice the price as it has been told on the internet. Never again!

2.0 Poor

Anonymous, Mar 2021

KAYAK

Pros:

Nothing was easy, I was over charged, forced to drop off a day late bc hertz/dollar service is terrible. No contact possible with any actual location, the list goes on

Cons:

Everything!! Precise billing prior to pick up and drop off. No scam charges, very dissapointed all around with the rental experience

4.0 Mediocre

Anonymous, Feb 2021

KAYAK

Pros:

Van was clean

Cons:

Run from this place!!!! They try and scam you for 90 minutes to buy more insurance after they make you wait in line for 25 minutes. Our family of 7 waited outside during this entire time and finally when we went to walk away they made headroom of not totally taking us over for the week. The rate is good online but beware and then there is a whole joke of a return too! run!

4.0 Mediocre

Brazilian jiu jitsu, Dec 2020

KAYAK

Pros:

The staff was friendly but they always try to sell something that i did not ask for and I do not need, even after you decline the offer the keep pushing things like hotes, packages and the car insurance which is 3x the price of the rental car.

Cons:

The drop off was pretty bad. The free shuttle drop us off in the wrong terminal and left such in a hurry that when I try to talk to the driver to take me to the right terminal he had already left and we almost lost our fly.

Infinity Car Rental

Cleanliness

4.0

Comfort

3.3

Pick-up/Drop-off

2.9

Value for money

2.5

One location in Cancún

Locations in Cancún

Parque Logistico, SM 301 MZ 8 LT 8 Bodega 33-A

+52 998 886 3145

Opening times not available

Filters

Reviews

2.0 Poor

Rob, Jan 2025

Intermediate SUV

KAYAK
Do not rent from Infiniti car rental. Literally the worst rental experience I've ever had anywhere in the world. It's not located in the airport as listed on the site. You have to download WhatsApp, message them, and then they come and find you. Then you wait for their shuttle and then they take you to their sketchy place down an industrial road on the outskirts of the airport 15 minutes away. Once there they do the bait and switch tactic which is 100 bucks for the rental but it was 400 for insurance and that was after me chiseling them down from 500. By this point you have no choice but to rent from them because you're in the middle of nowhere. As if thatwasn't bad enough, the rental car itself was the biggest Chinese POS. The brakes pulsated heavily, there were scratches and rust dimples on the car even though it had 30,000 km on it. They gave it to me with one bar showing on the gas meter, and said it had to be returned the same way. They basically want you to overfill it because they're cheap. Besides that the car transmission was like a wind up car, the headlights weren't adjusted so they pointed straight down and I had to use my highbeams the whole time, junk. Junk. Junk. I hope everyone reads this review and runs as far as they can from this rental car company.

2.0 Poor

Anonymous, Sept 2024

Intermediate SUV

KAYAK
Never and never again. After a trip of 20 hours with 3 kids you want to get to your hotel. The pick up took long and when we came there we needed to pay 5 times more then what we booked for and if we didn’t pay we did not get the car. They you are with 3 kids who are tried and want to sleep. Then you get a car what you did not order. Ordered a jeep renegade or similar what do we get a toyota avanza family car what everyday popped up that it needed service. They did not had something else. So no never and never again.

2.0 Poor

Anonymous, Jun 2024

Passenger van

KAYAK
I had to pay additional $80! for insurance (rental price was 125$!), ridiculous!! They wanted me to give a van (12pax) 10+years old, even left front light and indicator didn’t work. Than they gave me a new van (7pax) - the pickup took me more than 4h and the owner only offer to reimburse the fare difference of $20, nothing else and even the $20 they want a Mexican account to transfer in pesos (360mx), they never did until today. First & last time I booked through KAYAK.

4.0 Mediocre

Jose, Mar 2024

Intermediate SUV

KAYAK
There was too much added prices to finale price

2.0 Poor

Anonymous, Mar 2024

Intermediate SUV

KAYAK
They took the money and they never show up to pick us up from aireport. We wated for 2h and then I managed to call the company, the manager was very unfreindly and said he'll send someone in 20 min. But no-one showed up. I do not recommand this car rental company. It's a scam.

2.0 Poor

Anonymous, Feb 2024

Intermediate SUV

KAYAK
The pick up experience was atrocious. From beginning to end it lasted over two hours. The vehicle I had rented was not available for me or any of the other guests that were there. Instead, they were offering little cars instead of the SUV promised. (in fact I did not see this particular model of car anywhere in Cancun so I doubt they have it in the first place). I was met with the most horrible customer service from the rental car agent, Angel. He was arrogant and condescending. Raising his voice at me, and being just simply mean for no reason. I’ll never forget his rudeness and his desire to make my experience as bad as possible. The only positive note is that after completely insisting on a taller car due to driving around my elderly parents, he gave in and gave me a small SUV that they had. This car was mechanically damaged but in the end, it did what I needed it to do. Infinity, never again .

Firefly

Cleanliness

4.4

Comfort

4.4

Pick-up/Drop-off

2.5

Value for money

2.7

7 locations in Cancún

Locations in Cancún

27 Av Yaxchilan

Opening times not available

Av. Leyes De Reforma Mza 1 L1 Supermanzana 7

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Blvd Kukulcan Km 8.5

0180 0709 5010

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Boulevard Kukulkan Km 12.5 Zona Hotelera

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Carre. Cancun-chetumal, Km 22

0180 0709 5000

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Las Americas Shopping Center

Opening times not available

Walmart Av Xcaret

Opening times not available

Filters

Reviews

2.0 Poor

Anonymous, Nov 2022

KAYAK
The office that I booked a car through was in a resort that was completely closed for renovations. There were no notifications, no indications that I wouldn’t be able to get the car, nothing. So I walked for fifteen minutes to pick the car up only to find out I had find another rental place. Instead of making things easier to book the car, kayak actually wasted my time and made it harder.

2.0 Poor

AZADEH, Nov 2021

KAYAK
It is a bait and switch. When we got to the rental kiosk, they wanted to charge us %50 more than the price for which we reserved the car. The car itself was not in great shape.

2.0 Poor

Fedrick, Mar 2021

KAYAK

Cons:

Final price was nothing like the offer. I feel ripped off

2.0 Poor

Anonymous, Mar 2021

KAYAK

Pros:

Drop off was convenient and staff did a good job

Cons:

They said my car wasn’t available at pickup, and doubled my price that I prepaid for

NextCar

Cleanliness

2.5

Comfort

2.5

Pick-up/Drop-off

3.2

Value for money

2.4

One location in Cancún

Locations in Cancún

Cancun-aeropuerto Sm 301, Lote 8

+52 998 234 6130

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00

Filters

Reviews

2.0 Poor

Anonymous, Jan 2024

Compact

KAYAK
CUIDADO! No alquilen aqui Nunca contestan el teléfono evaden las llamadas y cuando, insistí tanto después de 3 horas y me contestan de mala manera diciéndome que ya no hay manera de rentar el carro por el cual ya había pagado y no me dan solución ni rembolso ya que el tiempo de pick up ya había pasado. Inservible esta compañia

2.0 Poor

Anonymous, Jan 2024

Economy

KAYAK
This is such a scam. I paid for the (small rental fee) but they never even had or gave me a car. Claimed they were out and a prepaid reservation didn’t matter. This was after it took forever to get me from the airport (“shuttle”) was a very nice guy driving a regular car who picked me up outside the rental car area. Had to rent from someone else. They also wanted to charge >100 USD a day for the mandatory liability that’s usually 15-20. Stay far away.

2.0 Poor

Anonymous, Jan 2024

Full-size

KAYAK
This was a scam. NextCar in Cancun was a non-existent business. Just got home and I need to go through my credit card bill to make sure I wasn't charged anything. I had to pay top dollar during high-season for a replacement car. It was very disappointing that Kayak wasn't able to protect me from this scam. The only reason I found NextCar was because I was directed there through Kayak

2.0 Poor

Ryan, Jan 2024

Full-size

KAYAK
It took 3 hours. No pick up ready. Charged me $1200 US for insurance. The car was completely empty on fuel. Joke.

2.0 Poor

François, Oct 2023

Intermediate

KAYAK
Arnaque. On paye une somme et on vous réclame 10 fois plus au moment de prendre livraison du véhicule. Intolérable.

Adocar Rental

Cleanliness

3.2

Comfort

4.0

Pick-up/Drop-off

2.8

Value for money

2.0

7 locations in Cancún

Locations in Cancún

Aeropuerto Internacional de Tulum - Km. 202 carretera Federal Chetumal - Cancun 307, Felipe Carrillo Puerto, Q.Roo.

+52 984 123 3177

Monday07:30 - 19:00
Tuesday07:30 - 19:00
Wednesday07:30 - 19:00
Thursday07:30 - 19:00
Friday07:30 - 19:00
Saturday07:30 - 19:00
Sunday07:30 - 19:00

Av. Uxmal Sm 23 Mz 1, Entre Calle Laurel, Centro, Cancún, Q.R.

+52 998 253 6113

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Avenida Uxmal Interior Hotel Plaza Caribe, Entre Avenida Tulum lote 19

+52 998 849 4233

Opening times not available

Avenida Uxmal sm 23 L19 y 24, Hotel Plaza Caribe, Cancun

+52 998 886 2465

Opening times not available

Blvd Kukulcan km 3.5 Hotel Zone Cancun Qroo, Cancun

Opening times not available

Cancun Airport

Opening times not available

Cancun Downtown Ave. Uxmal sm 23 mz 21 Antes de calle laure

+52 998 849 4233

Opening times not available

Filters

Reviews

2.0 Poor

Anonymous, Apr 2022

KAYAK
Scam, they tried to charge me an extra $250 for insurance, when my contract already proved that I paid for insurance. The car was ultimately booked through rental cars.com and they claim “no hidden fees” but that wasn’t the case. I’ll be reversing the charge and complaining to the company. I had to get a car elsewhere because they refused to rent the care to me without the additional $250 extortion charge. Ultimately I walked to another rental car company and was able to get a car on the spot without a reservation for $100 less than they wanted to charge me. Watch out in Mexico and only rent from the big companies to avoid scams.

2.0 Poor

Anonymous, Apr 2022

KAYAK
Car was ok, cheap. Insurance of the car was relatively cheap and I had to pay it as I crushed the car. We’re even.

2.0 Poor

Anonymous, Jan 2022

KAYAK
They were nowhere to be found at the airport and when I tried to call the contact number given to me, the call never went through. I gave up out of frustration and used Hertz instead.

Payless

Cleanliness

2.4

Comfort

2.8

Pick-up/Drop-off

2.8

Value for money

2.8

9 locations in Cancún

Locations in Cancún

Av Yaxchilan #160 Colonia Cntr

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Av. Sayil Mza 1 Lt 1-7 4a

+52 998 848 0000

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Blvd Kukulcan Km 15.6 Local 8

+52 998 840 6965

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Blvd Kukulcan Km 8.5

+52 998 891 5565

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Blvd Kukulcan Lt 9 Km 9

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Blvd Kukulkan Km17 Mza53

+52 998 884 4549

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Calle Sierra Sobre Av Bonampak

+52 984 879 4137

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Carratera Cancun Chetumal Km22

+52 998 886 0252

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Paseo Kukulcan Km 10.5

+52 998 246 1350

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Filters

Reviews

2.0 Poor

Natalia, Jan 2025

Economy

KAYAK
Terrible - they didn’t have any cars when we arrived

2.0 Poor

Giorgio, Jan 2025

Intermediate

KAYAK
It is a scam!! They downgraded the car: gave me a Virtus instead of a Jetta They overcharged me for insurance.

2.0 Poor

Paul and Gill, Jan 2024

Economy

KAYAK
It was a shitshow. We arrived at the FBO in Cancun and were told we needed to take a taxi to Payless ($40us). We arrived at a rundown looking place with Payless on the awning and it was closed. Told by the cab driver they’d closed because they had rented all their cars out😳. Anyway, after a series of encounters we were persuaded to take a “taxi” to Tulum ($150us) where could rent “much cheaper “. In the end, having read reviews of Payless and the dubious practices of both car rental companies and police in Mexico we elected not to rent a car. In retrospect assuming that the place we were taken was an old Payless, if so they should remove their signage completely!

2.0 Poor

Anonymous, Jan 2024

Economy

KAYAK
Was refused reservation on arriving to collect the car. Had to rent a car from another car rental at double the rate. Worst service and experience. Unreliable!

2.0 Poor

Anonymous, Jan 2021

KAYAK

Cons:

Online rental price is good, everything else is tinged with dishonesty and fees. Extra days are 2-3 times the rental rate. Car condition and damage is dealt with in an off-hand manner when leaving, but with great care upon return.

Priceless

Cleanliness

3.0

Comfort

4.0

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Cancún

Locations in Cancún

Cancun-aeropuerto Sm 301, Lote 8

+52 998 457 8973

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00

Filters

Reviews

2.0 Poor

Anonymous, Mar 2024

Economy

KAYAK
it's simply an agency of thieves

Rent-A-Wreck

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Cancún

Locations in Cancún

Cancun-aeropuerto Sm 301, Lote 8

+52 998 234 6130

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00

Filters

Reviews

2.0 Poor

Oliberth, Apr 2024

Economy

KAYAK
I didn't rent the car in the end. I arrived at the place with a $30 fee in my mind and due to hidden fees they were gonna charge me almost $400, that's 13 times more than expected! What a rip off.

Routes Car & Truck Rentals

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Cancún

Locations in Cancún

Carr. Federal 307, Cancun-Tulum, Num 138, Centralia Bussines Center,Local 103.

+52 55 4440 0916

Opening times not available

Filters

No reviews available

U-Save

5.8

Fair

One location in Cancún

Locations in Cancún

Blvd Luis Donaldo Colosio KM 15 Carr.

Opening times not available

Filters

No reviews available

Localiza

2.0

Poor

One location in Cancún

Locations in Cancún

Chetumal Km 22, Sn, Aeropuerto

+52 800 077 0800

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

No reviews available

FlexWays

5.2

Fair

5 locations in Cancún

Locations in Cancún

Av Coba 73, 25

+54 9 11 5259 9877

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

BLVD. LUIS DONALDO COLOSIO MZ. 4 L. 5 LOCAL 461 Zona, Calle Aeropuerto

+54 11 6009 3539

Monday06:00 - 22:00
Tuesday06:00 - 22:00
Wednesday06:00 - 22:00
Thursday06:00 - 22:00
Friday06:00 - 22:00
Saturday06:00 - 22:00
Sunday06:00 - 22:00

Blvd. Kukulcan Km 19. 6, Zona Hotelera

+54 11 6009 3539

Monday06:00 - 22:00
Tuesday06:00 - 22:00
Wednesday06:00 - 22:00
Thursday06:00 - 22:00
Friday06:00 - 22:00
Saturday06:00 - 22:00
Sunday06:00 - 22:00

Cancun-Chetumal Km 22

+54 11 6009 3539

Monday06:00 - 22:00
Tuesday06:00 - 22:00
Wednesday06:00 - 22:00
Thursday06:00 - 22:00
Friday06:00 - 22:00
Saturday06:00 - 22:00
Sunday06:00 - 22:00

Parque Logistico Apq, Up 35, Cancun Carretera Cancun - Tulum Km

+54 9 11 5259 9877

Opening times not available

Filters

No reviews available

easyCar

5.2

Fair

One location in Cancún

Locations in Cancún

Cancun Airport CUN

+52 998 112 1305

Opening times not available

Filters

No reviews available

ACO Rent A Car

4.5

Mediocre

One location in Cancún

Locations in Cancún

Sm201 Centro Logistico APQ

+52 998 849 4233

Opening times not available

Filters

No reviews available

York Car Rental

4.0

Mediocre

One location in Cancún

Locations in Cancún

Blvd. Luis Donaldo Colosio 103

+52 998 234 6130

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Filters

No reviews available

Right Cars

3.7

Poor

One location in Cancún

Locations in Cancún

Cancun Airport

+52 998 887 3176

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Filters

No reviews available

CarWiz

3.5

Poor

3 locations in Cancún

Locations in Cancún

Av. Kukulkan Km.16 261, Cancun, Quintana Roo

+52 998 885 1448

Opening times not available

Blvd. Kukulkan Km 12.5 L 18-10 B-03b, Zona Hotelera

+52 998 176 8368

Opening times not available

Cancun International Airport

+52 998 205 7733

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Filters

No reviews available

Sunnycars

No score available yet

13 locations in Cancún

Locations in Cancún

Av Acanceh Local No 2

Opening times not available

Av. Bonamak Y Cazon

Opening times not available

Av. Lopez Portillo

Opening times not available

Av. Tulum Sm4 Wyndahm Garden

Opening times not available

Av. Xcaret Lote 2 Col. Centro

Opening times not available

Blvd Kukulcan km 8.5, Punta Cancun,Zona Hotelera

Opening times not available

Blvd Kukulkan KM 12,5

Opening times not available

Blvd. Kukulkan KM 13,5

Opening times not available

Blvd. Kukulkan km 9, Zona Hotelera

Opening times not available

Car. de Cancun Chetumal Km22, Mun.Benito Juarez

Opening times not available

Carretera Cancun - Chetumal KM 22

Opening times not available

International arrivals & charter arrivals

Opening times not available

Lot 4 / Zona Aeroporto

Opening times not available

Filters

No reviews available

Deal Mobility Rent a Car

No score available yet

4 locations in Cancún

Locations in Cancún

Aeropuerto Internacional de Cancún, Calle Lanzaderas, a espaldas de la Torre de Control

+52 998 205 4077

Opening times not available

Av. Bonampak, Blvd. Kukulcan 7-Manzana 02, Kukulcan Boulevard, Zona Hotelera

+52 998 219 4016

Opening times not available

Av. Lopez Portillo Mza 7 Lt 5, Local 8 SMZA 85

+52 998 880 4848

Opening times not available

Av. Tankah Esq. Av. Cobá, sm 35, mz. 1, lote 3, CP 77500 Cancún, Quintana Roo.

+52 998 892 8952

Opening times not available

Filters

No reviews available

City Car Rental

No score available yet

3 locations in Cancún

Locations in Cancún

Av Uxmal

+52 998 980 0766

Opening times not available

Bld Kukulkán

+52 998 980 0766

Opening times not available

Blv Luis Donaldo Colosio

+52 998 980 0766

Opening times not available

Filters

No reviews available

America Rent a Car

No score available yet

2 locations in Cancún

Locations in Cancún

Av. Tulum Mza. 01 Lte. 13 Local 02, Supermanzana 5, Cancún, Q.R.

Opening times not available

Blvd. Kukulcan, Plaza Flamingo Km. 11.5-Loc. 101-B, Zona Hotelera, Cancún, Q.R.

Opening times not available

Filters

No reviews available

Blueway

No score available yet

2 locations in Cancún

Locations in Cancún

Av. Tulum 231, Sm 20, Mz 9, Lote 43

529988846955

Opening times not available

Carretera Cancun-Aeropuerto, Sm 301, Mz 11, L 11 01

529988862950

Opening times not available

Filters

No reviews available

Final Rentals

No score available yet

2 locations in Cancún

Locations in Cancún

Av. Tulum Mza. 01 Lte. 13 Local 02, Supermanzana 5, Cancún, Q.R.

+52 998 253 6112

Monday08:30 - 17:00
Tuesday08:30 - 17:00
Wednesday08:30 - 17:00
Thursday08:30 - 17:00
Friday08:30 - 17:00
Saturday08:30 - 17:00
Sunday08:30 - 17:00

Blvd. Kukulcan, Plaza Flamingo Km. 11.5-Loc. 101-B, Zona Hotelera, Cancún, Q.R.

+52 998 253 6112

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00

Filters

No reviews available

Unlimited Car Rental

No score available yet

2 locations in Cancún

Locations in Cancún

Central de Abastos Local 421-422

+52 998 886 2912

Opening times not available

Plaza Mayafair

+52 998 886 2912

Opening times not available

Filters

No reviews available

Arrent Car Rental

No score available yet

One location in Cancún

Locations in Cancún

Carretera Cancun Chetumal

+52 998 886 3077

Opening times not available

Filters

No reviews available

Carflex Rent a Car

No score available yet

One location in Cancún

Locations in Cancún

Boulevard Kukulkan KM 12.5, Manzana 52 Lote 18 - 10 Car Rental Center, Plaza la Isla, Cancún Quintana Roo. CP

+52 998 176 8172

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00

Filters

No reviews available

E-Z Rent-A-Car

No score available yet

One location in Cancún

Locations in Cancún

Cancun International Airport

+52 998 892 7017

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

No reviews available

Fair Way Rent A Car

No score available yet

One location in Cancún

Locations in Cancún

Carretera Cancún Chetumal mza 3 batch 3, local 205, centralia complex, 77569., Cancún, Quintana Roo, Mexico.

+52 998 366 1295

Opening times not available

Filters

No reviews available

Goldcar Rental SP

No score available yet

One location in Cancún

Locations in Cancún

Aeropuerto de Cancún

+52 333 122 4758

Opening times not available

Filters

No reviews available

Pop Car Rental

No score available yet

One location in Cancún

Locations in Cancún

Boulevard Luis Donaldo Colosio, Cancún, Q.R., Mexico

+52 998 887 3176

Opening times not available

Filters

No reviews available

Rhodium

No score available yet

One location in Cancún

Locations in Cancún

Zona de Arrendadoras EN, Centro de instalaciones Fox, Benito Juárez, Cancun, Q Roo, CP , MEXICO

+52 333 122 4758

Opening times not available

Filters

No reviews available

Shouqi

No score available yet

One location in Cancún

Locations in Cancún

Carretera Cancun - Chetumal Km 22

+86 10 6064 1387

Opening times not available

Filters

No reviews available

York Rent a Car

No score available yet

One location in Cancún

Locations in Cancún

Blvd. Luis Donaldo Colosio 103

Opening times not available

Filters

No reviews available

1177 travellers who rented a car in Cancún gave the car agency they used an average rating of 3.8

Car hire locations in or near Cancún

Travelling to a place near Cancún?

Hire a car at Cancún if you plan to visit one of these locations
Isla Mujeres
Puerto Morelos

Renting a car and driving in Cancún

Renting a car in Cancún: let the good times roll

Even if you rent a car for just a few days it's a real game-changer as day trips are such an integral part of the Cancún experience. A set of wheels essentially makes hard-to-reach places more accessible: crowd-free ruins, remote beaches, and seldom-visited sinkholes suddenly look very doable.

Article Author
John Hecht
15 June 2023
City Guides Main Illustration
City Guides Secondary Illustration - 0
City Guides Secondary Illustration - 1

Just so it's clear, you can get by just fine in Cancún without a car. Buses, passenger vans, and taxis can take you to most places you want to go. Having said that, you simply can't beat the convenience of having your own ride, especially when pressed for time or when traveling with children. A rental affords you the freedom to stop wherever and whenever you like, and in a place with so many natural wonders and hidden gems, we're sure you'll agree it's worth every last peso.

Requirements for renting a car in Cancún

To rent a vehicle in Cancún, you must have a valid driver’s license from your home country, a passport, and a major credit card. The minimum age requirement is 18, however, motorists aged 18-24 must pay an underage driver fee, which costs an additional $11-15 per day. Now that hurts!

City Guides Subpage Article Illustration below text

Types of cars available for rent in Cancún

Cancún abounds with rental car outfits, meaning you can easily find any vehicle you need, no matter the size, shape, or color. The options range from economy and mid-size autos to minivans and full-size SUVs. An economy car will serve you well for city driving and squeezing into tight parking spaces. Off-road vehicles prove useful during the rainy season if you plan on tackling the bumpy jungle roads. Rates for economy car rentals usually start at about $40 per day with liability protection and unlimited mileage included. Shop for online deals and discounted weekly rates.

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Airport pickups in Cancún

More Car Rental Options

Cancún has an ample offering of rental car centers in the hotel zone and downtown if you prefer not to shell out for an airport pickup fee.

You’ll find a slew of car rental agencies and their fleets in and around the Cancún airport’s four terminals. Shuttle bus service transports customers from the terminals to the nearby lots; most companies also provide transportation to their branches in the hotel zone and downtown. The big players like Alamo, Hertz, and Europcar stay open around the clock at their airport locations.

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Driving your rental car outside Cancún

It’s possible to take rental vehicles to nearby Isla Mujeres and Isla Cozumel aboard car ferries departing from Punta Sam and Calica. The fares cover the vehicle and one passenger. You do not need a car for either place, but some visitors find it convenient for exploring remote areas. Alternatively, numerous agencies on the islands rent golf carts, buggies, and scooters, which essentially serve the same purpose as a car.

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Most rental companies in Cancún do not allow you to take their cars across Quintana Roo’s southern border into Belize, however, you can do so through America Car Rental, which provides both insurance coverage and the permits you’ll need to enter Belize, or if you prefer, Guatemala. Taking a car across the border can be somewhat expensive though.

What to know about car insurance in Cancún

Mexican law requires you to have third-party liability coverage, known in Spanish as daños a terceros. In most cases, your insurance policy at home does not cover driving a vehicle in Mexico. If asked at the counter if you want to add extra coverage, keep in mind that major credit cards provide some form of collision damage protection. Call your credit card issuer to ask specifically what the coverage entails. Some companies in Cancún run promotions that include complementary theft coverage, but it normally comes at an additional cost.

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Driving in the city: what you should know

Under a new law, both drivers and passengers are required to use seatbelts in Mexico The speed limit on federal roads is about 65-70 mph and it’s around 45 mph in the city’s hotel zone. Do not exceed 25 mph when driving through busy pedestrian areas. If stopped by traffic police, remain calm and politely ask why you’ve been pulled over. Most officers will let you off with a warning, however, some bad apples may try to shake you down for a bribe, which is illegal. They usually give up if they see you jotting down their name and badge number. Whenever possible, avoid heading into the hotel zone during rush hour between 7:00 am-9:00 am and 5:00 pm-7:00 pm.

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Parking your rental car in Cancún

You'll sleep much better at night if you can stay at a hotel with parking. If you must leave your vehicle on the street overnight do not leave any valuables in it and you might want to double-check that the spare tire is still there in the morning.

Parking in and around downtown’s busy Parque de las Palapas can prove difficult at times, otherwise, you should have no problems finding spots throughout most of the Centro. In the hotel zone, however, parking is far more limited. Many of the north-facing beaches have small lots and you’ll find free public parking at Playa Delfines and Playa Caracol. If you’re catching a ferry to Isla Mujeres from the docks at Puerto Juárez, El Embarcadero, Playa Tortugas or Playa Tortuga parking costs about M$100-200 (around $5.56-11.12) per day.

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Gas and charging stations

When you roll up to the pump, the gas station attendant will ask if you want Magna or higher-octane Premium; the latter usually costs at least US$5 per gallon. Always check that the pump is set at zero before the attendant begins dispensing gas. Most gas stations accept debit and credit card payments but have cash on hand in case there’s an issue with the terminal. It’s customary to leave a M$5-10 (around US$0.28-0.56) tip for the attendant. For electric vehicles, you’ll find charging stations at the airport and various points throughout the hotel zone, including Golf Puerto Cancún, Fiesta Americana, and Live Aqua.

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Seasonal driving tips

For the most part, Cancún has sunny weather year-round, so visibility is rarely a problem. The rainy season runs from May to October and can make navigating certain dirt roads difficult. Hurricane season normally lasts from June to November, and you should refrain from driving in storms that bring gale-force winds and flooding.

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Good to know

Most popular car type

Standard

When to book a car hire in Cancún

Average daily price per month
Car hire prices as pick-up date approaches

Everything you need to know for your car rental in Cancún

Cancún car hire information

Pick-up locationCancún
Car typesCompact, Compact SUV, Economy, Full-size, Intermediate, Intermediate SUV, People carrier, Standard, Standard SUV
Hire locations197
Airport locations52
Popular agenciesAlamo, Avis, Enterprise Rent-A-Car, Budget, Firefly

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