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This Hotel was very good value for money. Our room was very clean and comfortable. Beautiful hotel premises, also very clean and well-kept. The beach was really beautiful and not too crowded. Into town it's a 10 minute walk but there are also restaurants and shops right round the corner. Actually nothing - staff at reception was a bit chaotic though.
We stayed in an apartment and thought the setting was very good. The views from every apartment would have been acceptable. We particularly liked the gym, sauna and indoor pool. There were plenty of restraunts to choose from for all types of meals and entertainment.
Clean, with a perfect child friendly position by the sea. Nice pool area, ok rooms. We were not informed about the welcome drink with the hotel manager. There were also other pieces of information that we had to ask about, that I think should have been told automatically. The supermaket which is a part of the hotel, gave the wrong change back on a 10 Euro note, and wouldn't believe us when we pointed this out. We happened to loose our camera (it probably fell out of the bag in the supermarket) but they said theu couldn't find it, something I don't believe.
That it was peaceful and relaxing and having the added pleasure of a room overlooking the beach and sea was a bonus That the services (I think they were empting the septic tank just in front of the pool area on the road) were done extremely early in the morning. there was on a few occasions the smell of drains near the pool area
Large hotel with every facility that you could wish for - yet fairly quiet and tranquil. Fabulous location on small cove. The towels could have been bigger!!
The proximity to the beach and town centre was fantastic. It was very peaceful at night time-no loud behaviour. The bathroom had a bath and loads of hot water! The only negative comment I have was that the beds were not very comfortable.
The weather Very loud and persistant music. Breakfast was a shambles and always running out of glasses, cups, tea bags, many items of food. Dining room very short of staff. Had to make own beds on thursdays and Sundays. No porters. Use of room safe expensive, could buy one for the price I paid.
Ideal Location Romm was to small and to few facilities eg No Iron, No Kettle
I liked the relaxed atmosphere and the location. The bar food was really good.
great size rooms, air con. very clean. the beds were extemley uncomfortable, i have been home a week and still have a bad back. as does my boyfriend. pool isnt big enough for amount of people and an exteme lack of sunbeds.
The location, staff very helpful, very clean rooms, pool area. All and all a very enjoyable experience. Stayed in 2003, 2004 & now 2009 and not disappointed. Will return again.Thank you!
close to the beach and local restaurants and amenities pool too small and close to the pool it was very noisy in the evenings
you get what you pay for... reasonable price and close to everything. would stay again.
We stayed in an apartment away from the main pool and complex which suited us greatly, it was also a fantastic location for the beaches and the town was a few minutes walk away.
Size of room/appatment, good location for centre and beach,good value for money Food a little boring but fine for what we paid, little worn and could do with a bit of a make over.
Lovely suites with lots of facilities, extremely clean. Very tranquil hotel with plenty of grounds Although breakfast was good. Only ate twice at hotel in evening but food in restaurant at night disappointing for 5 star hotel.
The staff were very helpful and the hotel was very clean with good facilities. In the evening when we wished to relax on the balcony or even inside our room we found it very noisy from neighbouring hotels and bars. One evening there was no hot water for a bath. It turned out this was a problem throughout the whole hotel. Not something one expects of a "Luxury" hotel in the upper price bracket.
The staff were all very friendly and obliging and our Junior Suite was ideal for our short break I have no negative comments to make about the hotel
just back from a nights stay at the Melia, we had a great time, staff were very attentive eager to help and make sure everything was OK. We stayed half board with the dinner and breakfast being excellent. This is a comfortable hotel, clean and very relaxing. Beds could be better, this was the only fault.
Really good location, close to the beach and altogether stylish Nothing
It's an "atipical" but a real-5-star hotel - very cosy atmosphere, with friendly and personally involved staff (especially Mrs. Ana & Mrs. Laura). It does not look like the usual 5-star touristic giant. We really felt like we had our own hacienda, with some friendly neighbours around. Superb nature decoration in the gardens and around the pool. Perfectly clean and elegant rooms. Pretty close to the beach, still far enough from noise. Felt spoiled there during our honeymoon. Definitely will stay again there. Swimming in the pool is not allowed after 8 PM. For the room cleaning staff, the "Do not disturb" sign just means that they can come in anyway, but act as very discrete and polite (happened more than once). Breakfast could be a bit more variate and fulfilling.
Fantastic hotel with staff who could not do too much for you. The level of cleanliness was outstanding and this includes not just the rooms but areas such as the fitness suite. The breakfast was excellent: very varied, with high quality foods, catering for all tastes. Highly recommended. We had specified a sunny room and balcony on the booking form but were allocated a road-facing, shady room on arrival and could not change as the hotel was fully booked. That was a bit of a disappointment.
The friendliness of the staff was above expectations. Breakfast was great. The way they loved small children was great. Thanks for a wonderful vacation!
Room 415 was good The Cook cant speak English it was hard for him to understand "Fried Egg" but when he did the egg was great.
True 5 star service
Nice staff in general, except at the reception desk when we arrived. Nice and friendly (multi langual) entertainment team. TV (with many international channels) is for free when the stay is booked through this website, even though the staff is not aware of this. Spacious appartment and terrace. Wide selection of supermarkets restaurants on walking distance from the hotel (tip: Indian food at "Indiana John's"). Generally, great value for money. Water from the tap tastes horrible (on the whole island), so bottles of water are necessary. Baby cot (although provided for free) was not baby-friendly according to modern standards. We were located far from the stage, but the sound of the entertainment was going on till about midnight. If the appartment would be close to the stage, this may be annoying for little children that are trying to sleep. Point of improvement: the Teflon frying pans need to be replaced. During our stay, the telephone system to receive and place calls from the room was not operational.
Apartment set up we had was good, good size and nice to have a decent size balcony As a couple recommended to this hotel by our travel agent, it was completely inappropriate and we left a couple of days into our booking. This is 100% family oriented, and our room was above the kids club stage which goes loudly until midnight each night. The breakfast was average to poor, and it was impossible to get a lounger at the pool unless you ran out early in the morning to reserve one, like everyone else was doing. The resort is actually outside of Cala D'or where all the main restaurants and shops are, and requires a taxi each time you want to go into town (last bus goes around 5pm). The area around the resort only has one tiny beach which we couldnt swim at due to the jellyfish. Would not recommend on this basis.
Fantastic hotel, great for kids. Excellent pizzaria, only slight problem quite a german hotel and thus kids entertainment bit german orientated!
Nice hotel and we were upgraded to an apartment. No complaints really other than the "local" alcoholic drinks at the bar were a bit pricey (Spar round the corner would sell you a whole bottle for the same price). No, had a lovely stay.
We liked the location, quiet resort, close to the beach and a nice shaded walk to the Marina. Hotel was excellent, accommodation was spacious and contemporary, facilities to suit everyone. Restaurant clean and modern and the food was superb. Would come again!!! People putting towels on sun loungers, even though they were not using them, so unless you got up early you never got a sun lounger. Safe deposit boxes in the accommodation should be free of charge.
Nice evening musicals, good athmosphere for families, discreet animation. A bit too german-oriented.
Very good for young families. Great entertainment at night, no need to leave the hotel. Not many british guests, quite dutch. kids club not great for british kids.
i was very surprised about the hotel. the architecture and buildings looks very nice, rooms are very comfortable and clean and bathroom was big enough and the gadgets and water pressure in the shower was excellent. hotel area was clean with lovely pools and sunbeds, you dont have to booked them with your towels, because there is plenty of them. there was lots of activities expecially for the kids. if you are looking for a great family holiday i would reccomend it to you. hotel is suitable for couples and groups. the only think i didnt like was salty water in the taps. we had to buy a drinking water in the shops....
brilliant for the kids, but be prepared to get up early to beat the sunbed nightmare!!
The hotels location next to Cala Esmeralda bay is superb. Our poolside room was ideal and had great views. The standard of accommodation was high and the appartment had a good range of kitchen equipment. Room always had plenty of hot water for showers and a good water pressure. I liked the hotel a lot and if visiting Cala d'Or again would use this hotel. The only niggle is the off street parking and prevalent one way system surrounding the complex, there are plenty of parking spaces available but it is very busy after 17:00.
The cleanliness of the room and pool area. We asked for a sea view and got it so we enjoyed the balcony. The kitchen was very small so not good for preparing food and no electric kettle
The hotel was spotless location being part of a large group gave access to morw things
The pool was great, location was good, poor children entertainment it was not made clear that the indoor pool and gym was in the sister hotel
Great pool and poolside bar/cafe. Quiet and perfect for relaxing. Pleasant 20 min walk into Cala D'or centre where there are some excellent restaurants and shops. Hotel was very clean and well kept. Great beach just 100m from hotel. Nothing
Quiet, friendly hotel.
WiFi was not available as was stated in the information about the hotel when booking was made
The location of the hotel is excellent and close to beaches, bars and restaurants. In particular the poor shower which cut out every 30 seconds or so. Also, the hotel charging 2 euros per sun lounger per day is ridiculous.
Relaxed attitude of staff and other guests. Proximity to both beaches and shopping.
The friendliness of the staff and the life guards who looked after my kids the whole time they were in the pool which meant i could relax too. Everywhere was so clean and well kept. Food good too.
Our apartment location was away from the swimming pool and from the main road. Quiet and cool... very relaxing. The hotel staff is Ok! The swimming pool view late in the afternoon , is terrible ; it look likes a municipal pool ; the water is too hot and the space around always crowded and not so cleaned. We just took a 10 minute bath one time .. Much better in the nigth..
I loved the location it was near the beach plus all the restaurants and bars.
Staff were very friendly and happy to help with any queries. The hotel is in a very good central location to shops and beaches. The resort is fairly safe for lone parents traveling with children and indeed families. Quantity of hotel restaurant was very good for choice and value. I think the paying for sunbeds was a bit petty and could be worked in into your overall package price.
Great location, 5 minutes from the beach and centre of resort. Nice pool area with a pool for the kiddies also and a life guard on duty. Basic apartments but very clean and well equiped with kitchen utensils. Airconditioning can be very noisy, but you get used to it.
Its central location and friendly staff. Some items of clothing turning green in the swimming pool and a strange smell in my wardrobe.
We found the room very good for our family, two adults and two children and the balcony was a good size. Room 200. Breakfast buffet was fine with plenty on offer. Buffet for evening meals could have been better.
I could not fault the hotel and it is very clos to all ammenities.
very attentive staff, nice pool area, close to the beach, nice deal on car hire according to several signs reservation of sunbeds is not allowed at any time, however the hotel allowed it anyway
athough probably not four star nevertheless it was an excellent hotel.friendly and helpful staff, very clean hotel,in a good central location.
Friendly and helpfull staff, great location
Generally good value, nice pool and good location for the shops and beach. Food could be better, especially breakfast - need more loungers (also new pads) and umbrellas round pool for busy times. Maybe this hotel should be viewed as a good 3 star but not really a 4.
It central location bedroom was basic, particularly the bathroom, which was not up to four star standard
I liked everything! A receptionist who meet us, a room, all staff in restaurant, the food. I felt more like in 3 stars hotel. I missed a hair dryer in a bath room..
location just near small very nice beach.food is good & different at the evening, fruits. room and furniture are very simple and sometimes old and needs renovation.but i did not arrive to mallorka for spend time inside hotel room. adress listed in booking.com is Cala d'Or, but if you'll go by bus from Palma you need stop "Cala Ferrera".
We liked it being beside the beach, and short stroll to the bars, shops, and mini train stop. We found it sometimes difficult to find a vacant table at meal times, as it was so busy. No staff help was given - in fact some staff were quite unfriendly when approached about this. However this was not a major problem.
The location particularly, the beach is beautiful. The staff were all very friendly and there were plent of activities to participate in and entertainment in the evenings. The gym was not open.
The staff were welcoming and very helpful. The room and public areas were very clean. All extras you had to pay for and they were not cheap, I was charged 10 Euros a night to park the car in the hotel car park.
Proximity of beach. Clean pool of adequate size. Reasonable amount of sunbeds. Hotel tidy & well kept. Plenty of hotel bars with good selection of snacks & light meals. Not too far from main bar/shopping areas. Hotel food was ok but a bit unimaginative for British tourists. Needs a bit more variation. Pillows were either soft & lumpy or hard.
Room in the 7th floor with sea view. Very good cleaning service. Second room I booked, 3rd floor, facing the pool, very noisy, not such a good cleaning service.
Proximity of beach. Clean Pool and enough sun beds. Nice food and snacks. Most of all, it's a perfect family place. room is quiet smaller than I expected.
We enjoyed the location of the hotel, the landscaped pool area, the relaxed atmosphere and the helpful staff
The grounds were very nice, the pool was in good shape. The staff was very friendly and helpful. If you are all inclusive you can get picnic bags for lunch if you go out on excursions. The room is a bit small but you are only in it to sleep so its not bad. They have safe boxes that are under cctv at the lobby that you can rent. We enjoyed the time we spent there. They have a kid play ground that has not been maintained, its an plant/ant infested sand box with a slides and swings. The food after 1 week repeats its self.
Very relaxing and great food A little confusing as what we were allowed to drink in the evening with our meal, as we did not have the "all-inclusive". We know alcohol wasn't included but not sure in relation to tea or coffee.
nothing i do not like the hotel and i do not recomended to anybody...