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The service The food The room The lobby The small parking area in front of the hotel
i paid for Double studio room and when i come to hotel i was shocked because i though doble studio its better then standard room but unfortunately its simple room which smelling bad and not in the same building where the standard rooms.so i asked how much i need to pay more for to move to standard room and i paid 500 $ its a lots,
Overalll great experience Couple extra blocks from Old Town, Valet Parking Overpriced
Very friendly and efficient staff. Quiet big rooms. Definitely the best Hotel in Bucharest
Quick check-in, spatious and silent room w/ garden view, nespresso machine, quality room service w/ delicious food. Non-functional bathroom, hand towels located far away from the lavatory. The double bed is actually two seperate beds and they seperate when you roll from one side to another. Central location but still requires 8-10mins for taxis to arrive.
A real 5 star hotel, the place around, the lobby, the room, roomservice, the garden, the spa. Excelent!
The room was modern and very clean. The staff helpful, professional and friendly. Good location in the city. All the meals I had from room service and onsite restaurants were very good. On a couple of occasions took a long time to pick up room service dishes even after calling and requesting them to be removed.
central location, state of the art facilities and design, good value for money strange smell in the room at certain times, billing issues
expensive restaurant - low quality steak
Location Size of the room Cleanness The room was not at the hotel main building Not as luxury as the hotel rooms Bkfast was served at another restaurant and was of lower quality that the one at the main hotel Money paid could have booked a room at a much nicer hotel Missleading information at the time of the booking. KAYAK should state that the room was an apartment house at another building block and not at the main hotel
The location cannot be beat as most of what you would want to see is less than a 30 min walk and if you want to cab it is easy and very cheap (1.39 lei per km or about 28 US cents). The hotel has all you could need and rooms were big, well appointed and immaculately kept. Staff was very attentive and the breakfast that was included in our rate was outstanding. We would stay here again in a heartbeat. Truly a 4.5* experience They did not seem to have much information on the immediate local area like reasonable places to eat, groceries and such. Not a big deal as we easily found things on our own. Also no detailed local map for the immediate area.
Very friendly staff. The rooms were nice and clean. The lounge bar has an interesting design. The hotel was very flexible to give a late check-out. The breakfast is good, but expensive. The quality of the wireless internet is poor. The fresh orange juice in the lounge bar was only partly fresh, mixed with a lot of water. The Bali wellness is closed on Sunday and full booked on Saturdays days in advance. Weekend visitors need to book days before arrival.
I liked very much the facilities, the location, the decoration and the atmosphere. It took me sometime to make the chek out and teh problems to use VISA cards
I had a business meeting arranged in the hotel so I chose also to stay there. I really liked the Executive Lounge with the view and the privacy for business discussion. Also, great service at the English Bar!
Great Value at $95 per night and amazing location. Great staff and super fast and reliable internet. I strongly recommend. The included breakfast is really good . Bucharest is totally worth a visit . It has its unique feeling one will not find anywhere else. The door keys lose their magnetic field easily. Otherwise not much.
extra costs for parking an internet
I love this property, I travel every other month to Athenee Palace Hilton Bucharest and I really enjoy the welcome back home feeling I get right from the check-in, with a very nice smile, to the health club and of course the famous English Bar. And it's an easy way to top-up my Hhonors account! Definitely a keeper.
location and character of the building.Definitely the best hotel in Bucharest Staff are not quite up to international standards but they try.
I found a special offer and wanted to try the product. I liked the bed very much (large and comfortable) and the breakfast (a lot of variety and good food).
The staff was very helpfull and the food in the restaurant was excelent! The spa facilities were not so clean.
I chose this hotel because of the brand and I have to say the service I received was above my expectations. You really get the feeling of all the history and tradition of the hotel, just by having a tea in Le Collonade, their somptuous hotel lobby. I would recommend this hotel for people who want to experience more than a hotel room.
We were on a tour.Great hotel and location.The hotel broke one of my bags .I am still waiting to see if Hilton will fix or replace my bag
Very good central location, elegant classical lobby and entrance hall
great location, luxury,great staff and service. i will definitely return to this hotel none
Good situation and staff is very helpful. I did not see any difference between Standard room & superior room.
the novotel's location is great but the staff was so rude! There was also an extra 150euro (they blocked the money) in case you make any damage to the rooms!
the room the fact that i asked for an iron and it took 1 hour to get it
Nice position in the city, really in the centre. Friendly staff, breakfast was great, a lot of things availible. The room was very nice and comfortable.
The nighttime staff was not empowered to make decisions and so was very deferral when asked for help
I liked everything about the hotel. we had a junior suite which was fantastic. Only gripe - bar prices about twice local average..also book on b&b basis as they charge €26 for breakfast...to compare a big mac meal costs €2.50...rediculous
The staff remember your name. The rooms are fresh and clean. The buffet lunch is excellent. The efficiency of the staff in accomodating requests quickly. The location
big rooms, staff were very helpful, food was great.
Rooms were clean and we did not spot anything (and we tend to be messy about cleanness). The location was excellent with the historic centre and its popular bars and restaurants a mere 5 min walk away. Bathrooms were a bit funny. You had to walk around the room from the toilet to go to the shower room to wash up. Not quite helpful especially if you use the toilet during the night. Just thought to share this but it is not a problem
Location AC didn't cool enough
The breakfast is very nice and the free internet in lobby is very helpfull. The location is excellent
efficient personnel, very nice lounge club,late check-out without any problem,casino,balconies and view. small rooms
Cheap price, not bad location, easy access to the city center. I was under the impression that theft at this hotel. Pretty much to be desired as a staff level of service and friendliness. Prices for some services may be different than previously announced.
- central location, parking - Faulty battery to the bathroom, shower broken, noisy air conditioning, disappointing for a five star hotel
It's in an excellent location in Bucharest. The air conditioning in the room was inadequate.
I am very disappointing after my booking hotel charged some extra which I was. Not aware of it I did many times booking but first time here they charged me like this
Amazing view. Great room. Excellent staff. Wifi signal in the room was weak.
central location, good restaurant when ballrooms in use create too much noise for the guests on the 1st floor.
all rooms are for smokers, therefore if you are not a smoker, you'll feel the heavy air. it did not seem very clean either.
The stay was fine. The rooms are a little run down and in need of some repair. Otherwise everything was fine. Staff were very helpful and with a nice manner. Some of the furniture was torn and the chairs were very dusty. There were also holes in the wall.
A good hotel in the best place, close to old town. .
The location of the hotel right in the city centre. Enjoyable breakfast. Very high cost for internet ( 2.5 euros/hour). Most of the hotels offer internet wireless for free. Praking is just for max 10 cars right in front of the hotel. It si not actually a parking place, cars are stopped near the sidewalk. Furniture and bathroom equipments should have been changed years ago.
The room was spacious, well-arranged, color-coordinated & clean with comfortable twin bedding. As opposed to all other experienced hotels in Romania, the management had eased down on the central heating making the room pleasantly cool. The bathroom was equally clean & well-equipped and the lighting was not overwhelmingly bright. Sleek designer ceiling light fixtures were hanging in the lobby to lure & welcome unsuspecting guests and the overall entourage was sharp. The buffet breakfast was relatively generous & reasonably tasty. The male room attendant was extremely co-operative in dealing with the disfunctional phone by allowiing usage of his own mobile, free-of-charge. A somewhat cuddly dog barking occasionally in back courtyard, however no major unexpected nocturnal awakenings, due to this dog. A major unexpected flaw: the phone inside the room did not function at all for making national calls (fixed or mobile), despite staff consultation & adherence to the instructions leaflet. Although we managed to free-park, carefree & easy parking in the immediate vicinity didn't seem to be thoroughly regulated, probably because of the lack of designated spaces in this central location. As in all Romanian hotels experienced so far, the milk for cereals consumption was definitely almost lukewarm, as opposed to a preferable cold, which didn't add to the enjoyment.
I found the hotel is comfortable and the I enjoyed the breakfast very much.
Nice and modern hotel with good staff and excellent value for money. In the centre of Bucharest. Good airconditioning.
Very comfortable hotel but please do not use the underground parking you will wreck your car by trying to get out of the underground garage. Please try to change the driveway of the underground garage. I had to pay a fee of 10 EURO'S a night and almost wrecked my clutch not to mention the maneuvers I had to do to be able to get into the extremely steep driveway because of lack of space. The architect who designed the place should try to park his or her car only once in that place to be able to evaluate for once the work he or she desighned.
Loved everything,excellent staff,parking,wifi, comfort.. the list goes on.You wont find a better hotel for your money in the city. This hotel is new and boasts retro looks and fantastic staff.
The good location, The hotel is good for business, breakfast is also very nice and friendly, very clean mostly friendly you get a bon for one drink and if you take if from the minibar (and room was mentioned on he bon) you need to pay it. Not a questions of money just of how to treat your client
facility and amicability of personel breakfast and dinner serving hours
Comfortable hotel in good position in the center of the city. Nice furniture and confortabe bed. Very kind staff.
Arrangement of the room, excellent location downtown Bucharest, breakfast, all coming (if you are lucky) at really attractive prices.
best hotel we've stayed in Bucharest in an excellent location
Clean hotel, nice room and bathroom, new and modern, centrally located, good friendly staff. Would stay there again for sure Wifi was out on the first day of my stay
The staff are excellent. They gave me the prefect recommendations of where to go and what to do during my free time. They also sent me up with a tour based on my personal interest. The rooms are super clean. The wifi works better than my office. Also, the restaurant has amazing food! Got to try the Trout :) The location of the hotel is perfect. It is a short & scenic walk to old town and city center. You get to see many historic buildings and museums on your to Old Town. Big thanks to Ana & Alexandra!
Nice personel and a good location.Restaurant was also good. Very small room with view to an other building one meter away.That is why i would never go back to this hotel.Room had an unpleasant odor.
Excellent location, right in the heart of Bucharest, very clean rooms, rich breakfast, nice bistro at the ground floor. The tv did not work in the first day of my staying, quite small rooms for its price, lack of parking spaces, breakfast starts only at 7.00 am,i think 6.30 would have been better.
bed lowd aircon.
Excellent location. Good food. Friendly staff. Nothing
Very clean hotel with very efficient and nice personnel
The location of the hotel was great. The rooms were spacious, comfortable with adequate amenities provided. The staff was friendly and helpful. Internet connection was horrible in the rooms. Have to be in lobby to work on internet. Breakfast menu needs to be seriously enhanced
excellent staff friendly, polite, professional
Breakfast was excellent
close to our seminar overpriced, arrogant staff
The room was spacious, well-arranged, & clean with comfortable twin bedding. The bathroom was equally clean & well-equipped and the lighting was not overwhelmingly bright. Conveniently centrally located and generally friendly staff. The buffet breakfast was comprehensive & more than reasonably tasty with fresh fruit to add to the enjoyment. As with most hotels in Romania, the room & corridor temperature wasn't exactly extremely pleasant, it was invariably too warm and somewhat stifling. The card for accessing the room did not function fully at all times, due to a faulty activation perhaps. As with all Romanian hotels experienced so far, again the milk for cereals consumption was definitely almost lukewarm, as opposed to a preferred genuinely cold, which somewhat lessened the otherwise perfect breakfast experience.
location very dim lights
great location too old!
Staff was helpful and very polite, location is excellent, hotel is quiet and stylish. The room was much smaller than expected, in particular for a 5* hotel. Bathroom was really small, nothing to do with the pictures on the web site. Quite dissappointing.
The hotel should be ranked as 3 or 4 stars and not as 5 stars
A beautiful traditional hotel, very centrally located. Courteous, helpful staff. Excellent restaurant. Price out of season was very reasonable for a quality hotel in such a central location. Comfortable, warm (it was minus 20 degrees C outside!), free internet access. This is Romania - you have to manage your expectations a little bit, but I have no complaints about my stay.
Location ; comfortable ample junior suite; good restaurant
The cooperation and the hospitality of the staff. The staff are the best thing about this hotel.Room design was also very nice. the breakfast room was very small.The collection of items was not wide.
comfortable bed breakfast was so simple and bad taste
Good location and very clean and peaceful hotel. Taste of luxury from old days. Very good service in Romanian standards!!! Small but not fatal issues like bad smell from waste pipes (or similar), leaking shower cubicle, cold coffee in breakfast.
More than 10 points is possible????is the best thxxx
Great location, in the very center of the city, very good service, staff always helpful and polite. The breakfast was also good (the only meal I've had in the hotel).
its location and quality not having a proper bar
The style, location, quality of the restaurants.
centrally located. Helpfull staff. Bar closed at midnight. Comfortable room but little space for clothes. Bathroom space not optimal.
Great breakfast, rooms, location, lobby as well as value for money.
New and modern, location perfect. Nice things for breakfast, nice staff.
no one disturbed me wihle staying there. managed to get enough rest. different between 4 and 5 stars is HUGE.IT's like moving from a luxury hotel to a rented out ofthe town apartment (poor finishing, cheap furniture). however the tv's are new.
Next time in Bucharest, Centre Ville is where I will stay, rooms very modern, large, clean, nice welcome touches, bath robes on the bed, convenient location - 5 star !
The flat we were given was nice, the inside terraces were fine and relaxing. It was rather complicated to find the right entrance to the hotel building.
Rooms are ideal for Baby and me.When she needs a quiet moment then the seperate bedroom is ideal and the lounge is big enough for a small family. Rooms are clean and the big screen tv and internet are great.
Location, Comfort, Hotel's staff were very nice, good services.
The apartment was clean and spacious. The hotel was extremely difficult to find so much so the local taxi drivers could not find it. Finding the hotel facilities was so difficult that I never got to use them and gave up looking. They offer a kitchen but no pots or pans to cook anything, but there is a microwave. Room service was a joke and when I requested normal glasses it was like requesting diamonds.
Nothing special to be liked. Entrance not easy to find. Very poor ambiance. Swimmingpool and Fitness have to be paid extra. Bad value for money.
We liked the comfort inside the apartment, the central location and the amability of the hotel staff.
The hotel was lovely, the luxury apartment was very spatious, clean and confortable. Good for a long stay, could feel like home. The pool is great , nice clean water. Breakfast was excellent. Nice to enjoy the business lounge with free snacks and drinks. The water from jacuzzi was too hot, around 35 degres and outside the same...
Very good and clean apartment. The location of the hotel is perfect more parking spaces
Best position, good price,very nice hotel.
The entire experience was much more that you would expect from a hotel. All the details starting from the attentive and very personalized staff service to the exquisite style and quality of all the amenities in the hotel, to the atmosphere and cleanness was the best place I stayed at in years! Location was perfect, right there in the center of everything, very safe and secure. can't think of one thing...
Everything was perfect. Nothing to contest. Very clean, friendly, central place. Perfect for business trip. I will book sure again this hotel. Thanks to all the staff.
Everything - right down to the last detail and helpfulness of the staff. Definately recommended.
I did't understand why this hotel is rated as a 4 star hotel. Because everything is like a 5 star. Everything!
good rooms, nice staff
This is a 4 star hotel in the same city area as the international chains giving the same facilities at half the price
The location was ideal, providing access to the historic Bucharest and most of the sites and museums.
Very large room. When we arrived instead of the standard room we got the junior suite, which was very spacious.
great location, and very comfort hotel.
a good room for good money in safe location and friendly staff and helpful desk and good service
Personnel were very kind,helpful and civilized.Room was big and spacious and equipped with a/C. Television screen was way too small.
it was very quietly and the personnal was very nice
Staff was friendly. The location is nice and quiet while still near all amenities. My bed sheets never fit properly and kept coming off. I brought it to the attention of the staff, but nothing changed. When I left my towels on the floor to be replaced, they were not replaced. They were folded and put back on the rack. The door dampers on all the entry doors slam the doors shut so you will hear slamming all throughout the day and night.
amazing room in heart of the Bucharest... good breakfast
very clean, quiet, good breakfast nothing