Overview

Mercure Bristol Grand Hotel

Broad Street, Bristol, BS1 2EL, United Kingdom
+44 871 376 9042

RM 317+

Overall guest ratings

7.6/10 Good
Based on 2,869 reviews

Review highlights

  • 9.3
  • 7.6
  • 4.9
  • 4.8

Good to know

  • Friendly service

Nearby

    show all

    About

    Mercure Bristol Grand Hotel is a 4-star Victorian hotel with 182 bedrooms based in Bristol city centre, perfectly located for a spot of retail therapy or for soaking up some cultural heritage when you visit Bristol. Pamper yourself in our beauty rooms offering luxury treatments and our leisure centre with pool. The Bristol Grand hotel is one of the most popular wedding venues in Bristol with 4 suites and 11 functions rooms. These meeting and conference rooms are also ideally suited to your business needs.

    Less More
    accorhotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Laundry facilities
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Wedding services
    Less More
    Reviews

    Guest reviews

    Overall rating

    7.6 Good
    Based on 2,869 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      9.0 "90% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.6 "Good service."
      8.9 "89% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
      10.0 "100% said the concierge service was amazing."
    • 6.8 "Internet is average."
      5.4 "54% thought the wifi quality was ok."
    • 5.7 "Average value."
    • 5.7 "Breakfast is mediocre."
    • 4.9 "Not very clean."
      4.9 "51% said rooms were dirty."
      1.5 "85% said the bathroom was dirty."
      3.8 "Dirty pool, said 62%."
      4.0 "60% said that wellness & sports facilities were unclean."
    • 4.8 "Disappointing food."
      4.5 "55% did not like what was on the menu."
      3.7 "For 63%, the dining experience was not enjoyable."
      2.7 "73% found the side dishes unedible."
      4.3 "57% said the pork dishes didn't taste good."
    • 4.7 "Vibe wasn't good."
      3.1 "69% criticized the unstylish hotel."
      3.7 "For 63%, the lobby entrance was sub-standard."
    • 4.4 "Rooms are not good."
      3.0 "70% complained about the bathroom."
      4.9 "51% said rooms were dirty."
      4.7 "53% said rooms were small."
      1.8 "82% thought they were poorly maintained."
      4.5 "55% had problems with the shower."
      3.2 "For 68%, the rooms looked old."
      1.3 "87% found problems with the furniture."
      1.5 "85% said the bathroom was dirty."
      4.1 "59% thought the tv was sub-standard."
      2.8 "72% were unhappy with the view."
      2.9 "Air conditioning was criticized by 71%."
      1.7 "83% were disappointed with the minibar."
    • 3.7 "Bar is not good."
      2.5 "Alcoholic drinks were awful, according to 75%."
    View all review categories

    Overall rating

    7.7 Good
    Based on 1,807 reviews
    • 9.2 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.9 "89% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 7.3 "Good service."
      8.8 "88% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
    • 6.7 "Internet is average."
    • 6.0 "Average value."
    • 5.9 "Average comfort."
      6.9 "Beds were acceptable for 69%."
      5.9 "Only 59% said rooms were big enough."
    • 4.9 "Vibe wasn't good."
      3.4 "66% criticized the unstylish hotel."
      3.7 "For 63%, the lobby entrance was sub-standard."
    • 4.9 "Disappointing food."
      4.2 "58% did not like what was on the menu."
      3.8 "For 62%, the dining experience was not enjoyable."
    • 4.9 "Bad amenities."
      4.9 "51% thought the building wasn't nice."
      3.7 "For 63%, the lobby entrance was sub-standard."
      0.0 "100% complained about the elevator."
      3.7 "63% thought the facilities needed updating."
    • 4.6 "Rooms are not good."
      3.2 "68% complained about the bathroom."
      4.5 "55% said rooms were dirty."
      1.6 "84% thought they were poorly maintained."
      1.4 "86% found problems with the furniture."
      4.8 "52% had problems with the shower."
      3.4 "For 66%, the rooms looked old."
      1.8 "82% said the bathroom was dirty."
      4.6 "54% thought the tv was sub-standard."
      2.7 "73% were unhappy with the view."
      3.1 "Air conditioning was criticized by 69%."
      1.5 "85% were disappointed with the minibar."
    • 4.4 "Not very clean."
      4.5 "55% said rooms were dirty."
      1.8 "82% said the bathroom was dirty."
      4.0 "Dirty pool, said 60%."
    View all review categories

    Overall rating

    7.7 Good
    Based on 459 reviews
    • 9.1 "Terrific location."
      10.0 "City centre within easy reach, said 100%."
    • 7.9 "Good service."
      9.0 "90% found the staff to be very friendly."
      7.4 "74% thought the service was very professional."
    • 6.1 "Internet is average."
    • 5.9 "Breakfast is mediocre."
    • 5.7 "Average value."
    • 5.5 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
      5.2 "52% thought the cleanliness of the hotel was average."
    • 4.6 "Disappointing food."
    • 4.1 "Vibe wasn't good."
      2.6 "74% criticized the unstylish hotel."
    • 3.5 "Not very comfortable."
      4.0 "60% said rooms were small."
      2.5 "75% thought it was too noisy."
    • 3.5 "Rooms are not good."
      4.0 "60% said rooms were small."
      2.7 "73% complained about the bathroom."
      1.6 "84% thought they were poorly maintained."
      4.4 "56% had problems with the shower."
      1.4 "86% found problems with the furniture."
      2.8 "For 72%, the rooms looked old."
      2.6 "74% were unhappy with the view."
    View all review categories

    Overall rating

    5.6 OK
    Based on 28 reviews
    • 9.4 "Terrific location."
    • 7.2 "Good service."
    • 5.0 "Vibe was decent."
    • 4.8 "Not very comfortable."
    • 4.4 "Rooms are not good."

    Overall rating

    7.6 Good
    Based on 573 reviews
    • 9.5 "Terrific location."
      10.0 "City centre within easy reach, said 100%."
    • 7.5 "Good service."
      8.4 "84% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
    • 5.8 "Average value."
    • 5.7 "Breakfast is mediocre."
    • 5.3 "Average amenities."
      5.3 "53% thought the building was acceptable."
      6.1 "61% said the architecture was not spectacular."
    • 4.7 "Not very comfortable."
      2.7 "73% thought it was too noisy."
      4.8 "52% said rooms were small."
      3.1 "Air conditioning was criticized by 69%."
    • 4.6 "Vibe wasn't good."
      3.0 "70% criticized the unstylish hotel."
      4.4 "For 56%, the lobby entrance was sub-standard."
    • 4.5 "Disappointing food."
    • 4.4 "Not very clean."
      4.5 "55% said rooms were dirty."
      1.2 "88% said the bathroom was dirty."
    • 4.3 "Rooms are not good."
      2.9 "71% complained about the bathroom."
      2.1 "79% thought they were poorly maintained."
      4.5 "55% said rooms were dirty."
      4.8 "52% said rooms were small."
      3.2 "For 68%, the rooms looked old."
      4.1 "59% had problems with the shower."
      1.4 "86% found problems with the furniture."
      1.2 "88% said the bathroom was dirty."
      3.1 "Air conditioning was criticized by 69%."
      3.7 "63% thought the tv was sub-standard."
    View all review categories
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    More
    More

    Photos
    Map

    Map