Overview

Mercure Bristol Grand Hotel

Broad Street, Bristol, BS1 2EL, United Kingdom
+44 871 376 9042

RM 308+

Overall guest ratings

7.5/10 Good
Based on 3,632 reviews

Review highlights

  • 9.2
  • 7.3
  • 5.5
  • 5.5

Good to know

  • Friendly service

Nearby

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    About

    Mercure Bristol Grand Hotel has had an extensive makeover giving the historic Grade II listed building a stylish and distinctive new look and feel for 2017. The 182 room property's fresh interior draws inspiration from the city's independent art scene and the building's rich historic past to create a classic yet contemporary finish. Keepers Bar & Kitchen features solid wood and metal fittings and serves much loved British meals using quality, locally sourced ingredients and a wide selection of drinks.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Laundry facilities
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.5 Good
    Based on 3,632 reviews
    • 9.2 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
    • 7.3 "Good service."
      8.5 "85% found the staff to be very friendly."
      10.0 "100% said the concierge service was amazing."
    • 5.7 "Vibe was decent."
      5.7 "57% thought the atmosphere was somewhat friendly."
      6.8 "Only 68% thought, the hotel was luxurious."
    • 5.5 "Breakfast is mediocre."
    • 5.5 "Bar is ok."
      6.7 "Bar service was average, according to 67%."
    • 5.5 "Average amenities."
      5.5 "55% thought the building was acceptable."
      7.0 "70% thought the architecture was beautiful."
      6.3 "Sufficient business facilities, according to 63%."
      5.4 "54% said the handicap accessible facilities were average."
    • 5.5 "Internet is average."
    • 5.2 "Food is average."
      6.7 "Only 67% were satisfied with the menu."
    • 4.9 "Not very comfortable."
      4.3 "57% said rooms were small."
      2.6 "74% thought it was too noisy."
      2.8 "Air conditioning was criticized by 72%."
    • 4.8 "Rooms are not good."
      3.9 "61% complained about the bathroom."
      4.3 "57% said rooms were small."
      1.6 "84% thought they were poorly maintained."
      4.8 "52% had problems with the shower."
      3.3 "For 67%, the rooms looked old."
      1.9 "81% found problems with the furniture."
      2.9 "71% said the bathroom was dirty."
      2.8 "72% thought the tv was sub-standard."
      2.8 "Air conditioning was criticized by 72%."
      4.1 "59% were unhappy with the view."
      2.3 "77% were unsatisfied with the kitchenette."
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    Overall rating

    7.4 Good
    Based on 2,215 reviews
    • 9.1 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 7.2 "Good service."
      8.6 "86% found the staff to be very friendly."
      10.0 "100% said the concierge service was amazing."
    • 5.6 "Average comfort."
      6.9 "Beds were acceptable for 69%."
      5.3 "Only 53% said rooms were big enough."
      5.8 "58% thought the bathroom was big enough."
    • 5.5 "Internet is average."
    • 5.3 "Vibe was decent."
      5.8 "58% thought the atmosphere was somewhat friendly."
    • 5.0 "Average amenities."
      4.7 "For 53%, the lobby entrance was sub-standard."
    • 4.9 "Rooms are not good."
      3.7 "63% complained about the bathroom."
      1.5 "85% thought they were poorly maintained."
      4.7 "53% said rooms were dirty."
      3.3 "For 67%, the rooms looked old."
      3.0 "70% said the bathroom was dirty."
      4.7 "53% had problems with the shower."
      1.9 "81% found problems with the furniture."
      3.0 "70% thought the tv was sub-standard."
      4.0 "60% were unhappy with the view."
      3.1 "Air conditioning was criticized by 69%."
    • 4.8 "Disappointing food."
      4.0 "60% did not enjoy the desserts."
      4.0 "For 60%, the dining experience was not enjoyable."
    • 4.7 "Bar is not good."
    • 4.5 "Not very clean."
      4.7 "53% said rooms were dirty."
      4.4 "56% thought it was rather dirty."
      3.0 "70% said the bathroom was dirty."
      2.3 "Dirty pool, said 77%."
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    Overall rating

    7.5 Good
    Based on 508 reviews
    • 8.9 "Location is great."
      10.0 "City centre within easy reach, said 100%."
    • 7.5 "Good service."
      8.5 "85% found the staff to be very friendly."
    • 5.8 "Average amenities."
      5.8 "58% thought the building was acceptable."
      6.7 "67% said the architecture was not spectacular."
    • 5.7 "Breakfast is mediocre."
    • 5.6 "Pool is mediocre."
    • 5.3 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
    • 5.3 "Vibe was decent."
      5.8 "58% thought the atmosphere was somewhat friendly."
    • 5.2 "Food is average."
    • 3.9 "Not very comfortable."
      3.9 "61% said rooms were small."
      2.4 "76% thought it was too noisy."
    • 3.5 "Rooms are not good."
      3.9 "61% said rooms were small."
      3.3 "67% complained about the bathroom."
      1.3 "87% thought they were poorly maintained."
      4.5 "55% had problems with the shower."
      1.7 "83% found problems with the furniture."
      4.0 "60% were unhappy with the view."
      3.0 "For 70%, the rooms looked old."
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    Overall rating

    6.0 OK
    Based on 108 reviews
    • 9.3 "Terrific location."
    • 7.1 "Good service."
    • 6.0 "Average amenities."
      5.9 "59% thought the building was acceptable."
    • 5.9 "Vibe was decent."
    • 5.6 "Bar is ok."
    • 5.5 "Average value."
    • 5.4 "Food is average."
    • 4.9 "Not very clean."
    • 4.8 "Not very comfortable."
      4.5 "55% said rooms were small."
    • 4.5 "Rooms are not good."
      3.9 "61% complained about the bathroom."
      1.4 "86% thought they were poorly maintained."
      3.1 "69% thought the tv was sub-standard."
      4.5 "55% said rooms were small."
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    Overall rating

    7.3 Good
    Based on 799 reviews
    • 9.2 "Terrific location."
      10.0 "City centre within easy reach, said 100%."
    • 7.5 "Good service."
      8.5 "85% found the staff to be very friendly."
    • 5.7 "Average amenities."
      5.6 "56% thought the building was acceptable."
      5.3 "53% considered the lobby entrance to be so-so."
    • 5.5 "Breakfast is mediocre."
    • 5.5 "Bar is ok."
    • 5.4 "Vibe was decent."
      5.5 "55% thought the atmosphere was somewhat friendly."
      5.3 "53% considered the lobby entrance to be so-so."
    • 5.2 "Average value."
    • 4.8 "Not very clean."
      4.0 "60% thought it was rather dirty."
      2.4 "76% said the bathroom was dirty."
    • 4.4 "Not very comfortable."
      2.3 "77% thought it was too noisy."
      4.3 "57% said rooms were small."
      2.9 "Air conditioning was criticized by 71%."
    • 4.2 "Rooms are not good."
      3.4 "66% complained about the bathroom."
      1.6 "84% thought they were poorly maintained."
      4.3 "57% said rooms were small."
      4.3 "57% had problems with the shower."
      3.2 "For 68%, the rooms looked old."
      1.9 "81% found problems with the furniture."
      2.9 "Air conditioning was criticized by 71%."
      2.4 "76% said the bathroom was dirty."
      2.5 "75% thought the tv was sub-standard."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

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