Xi'an hotels in Beilin

Overall did not match up to description on internet. Part of good hotel chain, but staff spoke very little English. Food in club lounge felt old.

The hotel room was big, but the bathroom looked dirty and there was no way that I would have used the bath. There was some kind of stain on the carpet that looked like poo, too. The movie channels didn't work, and when we asked about it the guy was of no help whatsoever. The pool was a joke - much tinier than it looked in the pictures and again didn't appear that clean on closer inspection. And, after going for a short swim, the water turned parts of my hair green - something that has never happened before with normal pools. Staff in the pool area were also not helpful. English level of staff was also very poor and it was very hard to communicate our needs. Location also very bad. Would not recommend.

Good value hotel. Beware the highly overcharging local taxi drivers used by the hotel. The days private driver for the terracotta warriors is better value than the coach tour.

nice big bed and rooms staff were a little unorganised it seems as if everyone had just started the week we arrived, spa facilities were closed to our female travellers

Hotel did not honor the price quoted by Booking.com and rasied the price when I checked in. I had to cancel this booking and rebook with the hotel to save money, but still paid more than the booking price!

The hotel was lovely. The breakfast buffet was generous and very nicely done with dishes from every part of the world to make the international traveler feel comfortable. The room was very comfortable, spacious and well-appointed. The staff seemed somewhat inexperienced, particularly, the wait staff in the hotel restaurant. However, they were very pleasant, so it was easier to overlook shortcomings. The dinner restaurant was not to my liking, but would likely be just fine for the local high-end diners. The choice of dishes were a little more local than I might enjoy. The hotel staff, while very nice, seemed somewhat inexperienced.

The shower overflowed. The staff was not helpful. The bar had no ice or a bartender that had any knowledge.