Overview

Grand Mercure Wellington

345 The Terrace, Wellington 6001, New Zealand
+64 4385 9829

RM 499+

Overall guest ratings

7.4/10 Good
Based on 920 reviews

Review highlights

  • 8.9
  • 8.0
  • 4.7
  • 4.3

Nearby

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    About

    Grand Mercure Wellington brings to life the history and culture of the city through anecdotes of design, cuisine and service. Overlooking the Cuban Quarter, the hotel is a short walk to restaurants, shopping, and Te Papa Museum. Fully refurbished guest rooms provide elegant sanctuaries and Forage Kitchen and Bar shares a unique dining experience and panoramic views. There is Wi-Fi access throughout the hotel and ample off street car parking. The indoor lap pool and fitness centre will be open from August.

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    Amenities

    • Free Wi-Fi
    • Babysitting or child care
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Laundry facilities
    • Cable or satellite TV
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.4 Good
    Based on 920 reviews
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.4 "74% thought the service was very professional."
      8.2 "82% found the restaurant service to be one of the best."
    • 8.0 "Breakfast is good."
    • 7.9 "Good location."
      9.5 "City centre within easy reach, said 95%."
      9.6 "96% liked the proximity to shopping."
      7.1 "71% liked the proximity to sightseeing."
      10.0 "Easily accessible by car, said 100%."
    • 6.0 "Average value."
      5.5 "Breakfast prices were ok, according to 55%."
    • 5.1 "Average comfort."
      6.3 "Beds were acceptable for 63%."
      5.2 "For only 52%, the noise level was all right."
    • 4.7 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      4.5 "55% said rooms were dirty."
      0.4 "96% thought they were poorly maintained."
      4.2 "58% said rooms were small."
      3.1 "For 69%, the rooms looked old."
      0.6 "94% said the bathroom was dirty."
      1.4 "Air conditioning was criticized by 86%."
      1.8 "82% found problems with the furniture."
      2.6 "74% had problems with the shower."
      1.2 "88% thought the tv was sub-standard."
      2.0 "80% criticized the small bathroom."
      0.6 "94% were disappointed with the minibar."
    • 4.3 "Pool is below average."
      0.0 "Dirty pool, said 100%."
    • 4.1 "Not very clean."
      4.5 "55% said rooms were dirty."
      0.6 "94% said the bathroom was dirty."
      3.2 "68% thought it was rather dirty."
      0.0 "Dirty pool, said 100%."
    • 3.6 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
      2.9 "71% didn't like the architecture."
      1.8 "82% thought the facilities needed updating."
      0.7 "93% complained about the elevator."
      3.6 "For 64%, the lobby entrance was sub-standard."
    • 3.5 "Vibe wasn't good."
      2.7 "73% criticized the unstylish hotel."
      4.5 "55% didn't like the unstylish hotel."
      3.6 "For 64%, the lobby entrance was sub-standard."
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    Overall rating

    7.2 Good
    Based on 395 reviews
    • 8.7 "Great service."
      9.7 "97% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      7.2 "72% thought the service was very professional."
    • 8.3 "Breakfast is good."
    • 7.6 "Good location."
      9.3 "City centre within easy reach, said 93%."
    • 5.7 "Average value."
    • 5.2 "Average comfort."
      6.4 "Beds were acceptable for 64%."
      5.0 "For only 50%, the noise level was all right."
    • 4.6 "Rooms are not good."
      0.4 "96% thought they were poorly maintained."
      1.8 "82% complained about the bathroom."
      4.0 "60% said rooms were dirty."
      4.2 "58% said rooms were small."
      1.4 "Air conditioning was criticized by 86%."
      1.7 "83% found problems with the furniture."
      0.5 "95% said the bathroom was dirty."
    • 4.1 "Pool is below average."
    • 3.8 "Not very clean."
      4.0 "60% said rooms were dirty."
      0.5 "95% said the bathroom was dirty."
    • 3.5 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
    • 3.5 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
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    Overall rating

    7.0 Good
    Based on 322 reviews
    • 8.8 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.4 "74% thought the service was very professional."
    • 7.9 "Good breakfast."
    • 7.8 "Good location."
      9.6 "City centre within easy reach, said 96%."
    • 6.4 "Average value."
    • 5.2 "Average comfort."
      6.2 "Beds were acceptable for 62%."
      5.1 "For only 51%, the noise level was all right."
    • 4.3 "Pool is below average."
    • 4.2 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      4.3 "57% said rooms were dirty."
      0.3 "97% thought they were poorly maintained."
      4.5 "55% said rooms were small."
      1.8 "82% found problems with the furniture."
      2.9 "For 71%, the rooms looked old."
      1.5 "Air conditioning was criticized by 85%."
      0.6 "94% said the bathroom was dirty."
    • 4.0 "Not very clean."
      4.3 "57% said rooms were dirty."
      0.6 "94% said the bathroom was dirty."
    • 3.5 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
    • 3.4 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
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    Overall rating

    6.7 Good
    Based on 27 reviews
    • 8.7 "Great service."
    • 7.8 "Good location."
    • 4.5 "Rooms are not good."

    Overall rating

    7.2 Good
    Based on 174 reviews
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 8.1 "Location is great."
    • 6.1 "Average value."
    • 5.2 "Average comfort."
      6.7 "Beds were acceptable for 67%."
    • 5.1 "Internet is average."
    • 4.5 "Rooms are not good."
      1.9 "81% complained about the bathroom."
      0.5 "95% thought they were poorly maintained."
      4.5 "55% said rooms were dirty."
      3.0 "For 70%, the rooms looked old."
      2.5 "75% had problems with the shower."
    • 4.4 "Not very clean."
      4.5 "55% said rooms were dirty."
    • 3.4 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
    • 3.2 "Horrible vibe."
      2.6 "74% criticized the unstylish hotel."
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