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Wonderful location. Beach, pools, wildlife, easy access to city, great spa. Fantastic selection of dining options. Staff very friendly and attentive. Upgraded to Ocean Wing, pricey but affordable between the three of us and so worth it...lovely.
Beautiful atmosphere, gorgeous beaches, many food options (indian, japanese, international). A great family holiday.
Staff, everyone at the resort, from cleaners to management were brilliant. The nature reserve. We loved the whole resort and will definatly be going back some time in the future. Sandflies. In Borneo for 3 weeks and this is the only place we were eaten alive.
The food and drinks were not over priced The rooms are a little dated
Viewing the orang utang feeding was amazing. Excellent food at all restauarnts we tried. Beach and pool areas were very nice. All staff were very friendly but sometimes it took far too long to get their attentio. For exampletrying to order a drink by the pool. The service was poor at the Asian Buffet in the evening . This was frustrating.
The location was fantastic - to be on a beach yet surrounded by forest was amazing. The orangutans were the abolsute highlight for me though!! We went to Sepilok however the nature reserve at the hotel allowed us to be closer to them and it felt less of a tourist trap and much more intimate. The staff were also absolutely lovely and seemed to have really pride in the resort and making sure we had a great time. We had one night at the Garden Wing and then upgraded. The Garden Wing felt a little tired in places. The rooms were lovely but around the coffee terrace restaurant it didn't seem quite so clean and cared for as other parts of the resort. I also think it would have been good to have an area with no children as even when we upgraded the pool area was a little noisey at times with children....I had in mind that this resort would be more for couples but it was actually very family-orientated. The Ocean Wing was fabulous though and did certainly give us more of a couple-holiday feel.
awesome service and breakfast and the Ocean Wing
The room was big, bright and luxurious. Food was amazing and great choice across 4 restaurants.
The room view of the sea and beach No enough in house facilities - need to make 24 hours advance booking for sapi island tour. No game room for board games, no library - Resort is more for caucasian. Seems to have discrimation of service towards Asian and caucasian. Most reasturant open only in the evening!
We loved the view of the sea and gardens from our balcony. The Indian restaurant was our favourite. As a business couple, we had a great relaxing long weekend and got away from it all. Anna & Val No complaints, all good!