Overview

Crowne Plaza Syracuse

701 East Genesee Street, Syracuse, NY 13210, United States
+1 315 479 7000

RM 592+

Overall guest ratings

7.9/10 Good
Based on 718 reviews

Review highlights

  • 9.4
  • 8.5
  • 8.1
  • 5.8

Good to know

  • Good accessibility by car

Nearby

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    About

    Syracuse, NY Hotel's Location is Ideal. Thoughtfully situated in the heart of downtown, the Crowne Plaza® Syracuse hotel delivers a first-class full service travel experience. The hotel's location is near the Syracuse airport, and adjacent to Syracuse University and UpState Medical University Hospital. Patrons enjoy quick access to the Interstate I-90 and Interstate I-81

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    InterContinental

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Concierge service
    • Cribs available
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free airport shuttle
    • Parking (surcharge)
    • Storage available
    • Wedding services
    • Internet
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.9 Good
    Based on 717 reviews
    • 9.4 "Incredible bar."
      7.1 "Lovely bar service, according to 71%."
    • 8.5 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
      8.0 "80% thought the service was very professional."
      10.0 "100% were happy with the shuttle service."
      7.1 "Lovely bar service, according to 71%."
      10.0 "100% were happy with the room service."
    • 8.1 "Location is great."
      8.2 "Easily accessible by car, said 82%."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 6.2 "Breakfast is mediocre."
    • 6.2 "Internet is average."
      5.0 "50% thought the wifi quality was ok."
    • 5.8 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
      7.0 "70% thought it was clean."
    • 5.4 "Rooms are ok."
      5.5 "Only 55% said rooms were clean enough."
      5.5 "Beds were acceptable for 55%."
      5.7 "Only 57% thought the shower was ok."
      6.7 "67% thought the minibar was ok."
      6.0 "For only 60%, the tv was ok."
    • 3.4 "Not very comfortable."
      2.0 "80% said rooms were small."
      2.0 "80% thought it was too noisy."
      0.3 "97% criticized the small bathroom."
      1.0 "Air conditioning was criticized by 90%."
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    Overall rating

    8.1 Excellent
    Based on 272 reviews
    • 9.3 "Incredible bar."
    • 8.4 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
    • 8.4 "Location is great."
      7.1 "71% thought parking was inexpensive."
      10.0 "100% liked the proximity to sightseeing."
      8.3 "Easily accessible by car, said 83%."
    • 7.0 "High value."
    • 6.2 "Breakfast is mediocre."
    • 6.0 "Rooms are ok."
      6.1 "Beds were acceptable for 61%."
      5.8 "Only 58% said rooms were clean enough."
      5.6 "Only 56% thought the shower was ok."
    • 5.9 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 4.0 "Not very comfortable."
      2.3 "77% said rooms were small."
      0.3 "97% criticized the small bathroom."
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    Overall rating

    7.6 Good
    Based on 279 reviews
    • 8.1 "Great service."
      9.1 "91% found the staff to be very friendly."
    • 8.1 "Location is great."
      10.0 "100% liked the proximity to sightseeing."
      8.5 "Easily accessible by car, said 85%."
    • 6.6 "Vibe was decent."
    • 6.4 "Breakfast is mediocre."
    • 5.5 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
      6.8 "68% thought the cleanliness of the hotel was average."
    • 4.5 "Rooms are not good."
      3.3 "67% complained about the bathroom."
      1.9 "81% said rooms were small."
      4.9 "51% didn't like the uncomfortable beds."
      0.5 "95% criticized the small bathroom."
      2.2 "78% thought they were poorly maintained."
    • 3.0 "Quite uncomfortable."
      1.9 "81% said rooms were small."
      4.9 "51% didn't like the uncomfortable beds."
      0.5 "95% criticized the small bathroom."
      2.3 "77% thought it was too noisy."
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    Overall rating

    8.5 Excellent
    Based on 57 reviews
    • 9.5 "Incredible bar."
    • 8.5 "Great service."
    • 7.7 "Good location."
    • 5.9 "Rooms are ok."
      5.5 "Beds were acceptable for 55%."
    • 3.4 "Not very comfortable."

    Overall rating

    7.7 Good
    Based on 107 reviews
    • 8.6 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 7.7 "Good location."
    • 7.1 "Good amenities."
      7.1 "71% thought the building was wonderful."
    • 7.1 "Good vibe."
    • 6.1 "Average value."
    • 5.3 "Average cleanliness."
      5.0 "Only 50% said rooms were clean enough."
    • 5.1 "Rooms are ok."
      5.5 "Only 55% said the rooms were modern."
      5.0 "Only 50% said rooms were clean enough."
    • 3.5 "Not very comfortable."
      2.2 "78% thought it was too noisy."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Good accessibility by car"
    data provided by TrustYou

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