Pros: The car was a Mazda 3 which is an excellent auto. It only had a couple thousand miles on it, comfy, great handling, great fuel mileage. The pickup and drop-off were both easy.
4 May 2016
Pros: The location of the place where i picked up.
Cons: That I was told by a third party where I reservation the car said even though the credit card was in my husband name and he did not have a driver license I could still be the driver,and two did not tell me there was a $200.00 fee to add on the bill.was not happy the guys name I checked in on Thursday was Rocky.
21 Jan 2017
Car was Ok service not.
Pros: Rental was good. However returning not so much. As the only customer in the store I waited for almost an hour as the associates answered phones and chatted amongst themselves completely ignoring my presence. It was like I was invisible. I got to hear about how much the associate disliked her boyfriend and how the general manager was useless. Next time I'll pay more and go to enterprise. Just an FYI I don't want to know who is dating who in your organization. Last time will ever rent from Hertz.
8 Feb 2017
Good Local Service
Pros: The local staff were very helpful, they provided genuine friendly and efficient service.
Cons: Additional cost of adding my wife as a driver.
22 Mar 2017
Pros: It was fast no waiting
Cons: Had a chance a charge at drop off that wasn't explained?
1 Apr 2017
Cons: I planned to fill the tank myself but didn't know that there was no gas station at the airport exit. thus I was charged $46 for less than 1/2 tank of gas on a small car. This felt like a 'gotcha' by Hertz. It would be a better practice to tell people that if they're going to fill the tank themselves that they need to do it before the airport exit.
12 May 2017
Pros: Customer service a plus!
Cons: When I picked up the vehicle I had to wait a extra 20 minutes for a break light to be replaced and also there were red stuff spilled in the back seats on the floor rug what seems to be red fingernail polish.
27 May 2017
Cons: My prepaid car wasn't an airport pick up. I wanted to change to an airport pick up and they could not change the reservation because they had computer problems. It took 30 minutes to tell me that! I left to get a taxi at SYR, no taxis. So I tried to rebook a new reservation and they said I'd have to wait back in a long line again. I booked at National and was out in 5 minutes. I've been a Hertz gold member for year. I'm done with them.
28 May 2017
Nice vehicle, great price
Pros: I got a great price on a weekly rental, $199 and some change. When I went to pick it up they offered me a free upgrade to a SUV which I accepted. It was a brand new Jeep Compass which I enjoyed driving very much. I couldn't be happier with the customer service or the vehicle. I would definitely go to Hertz again and would recommend them to family and friends.
26 Jun 2017
Pros: Liked the service and the quick in and out. We also appreciated the unlimited miles. The car was better than we expected for an economy rental and it got 35-40mpg.
Cons: Definitely did not like the radar associated with the cruise control on the Toyota Corolla. We weren't able to use cruise much at all for a 15 hour drive. The cruise also allows you to gain 15mph going down hills which seemed to make a speeding ticket inevitable. If we need a rental for a long trip I will definitely not accept a vehicle with radar on the cruise. Even the Hertz associate said it was terrible.
Pros: Attentive service; offered a substitute full size car because the compact I reserved was not available. Good business hours.
Cons: The drop off-processing took a little longer than I expected. I was glad I was the only one there and didn't have to wait in line.
19 Nov 2015
Left me stranded
Pros: After making the reservation with Kayak, Throfty car rental ended up not having any cars available once I checked in at the counter in Syracuse. It was after 11pm. Luckily I was able to get another car with another rental company but paid a lot more.
Cons: Feel like I can't trust a Kayak car rental reservation
29 Nov 2015
Pros: Friendly staff
Cons: No manual in car, no insurance or registration paperwork, car was not clean, did not run right, evidence of smoking in car from previous renters.
11 Oct 2016
Cons: We reserved a Full size and it was too small so had to upgrade and it cost us more. Don't feel the Ford Full size is a true FULL size car
3 Dec 2016
Happy with Thrifty
Pros: The car was ready on time and the staff person completed all the paperwork quickly. The car was nicer than expected. They didn't have the class of car that we reserved so they gave us a free upgrade. We thought we were going to get something like a Toyota Corolla but they gave us a Honda Accord instead.
13 Feb 2017
needed upgrade.. no problem
left my car, they parked and when i picked up.. no smow on it
8 Mar 2017
Pros: Price was okay and woman at check in desk was very nice and efficient.
Cons: Car was full of air freshener. Horrible! Had to drive with windows down in 30 degree weather. Smell got in my clothes and made me feel sick. would have returned but no time to go back out to airport.
14 Mar 2017
Pros: The car was new clean well equipped and very comfortable
Cons: When I returned the car they added a $4.99 per day trip saver fee. I h ad a flat tire and called Thrifty and Joe told me to call AAA. I had to find an exact match of the tire or pay for the tire and pay again to replace it on return. I finally found someone who had a match for the tire over 30 miles away while driving on a donut. I lost a day of traveling time and had an extremely hard time finding a hotel as it was Paris Island Marine Boot Camp Training Graduation weekend. I finally found a room at Country Inn and Suites in Beaufort S.C. (the management there gave us a room with little water pressure but it beat sleeping in the car because we couldn't drive on the spare Thank Goodness for them) So I ask what is the $4.99 per day Trip saver fee when I am told to call my own triple AAA.
12 Jun 2017
Pros: Good car at a reasonable rate.
Cons: The wait for the checkout was quite long. It seemed like the process was not nearly as automated I'm used to.
6 Jul 2017
Car choice was not as expected.
Pros: The car that I ended up receiving - a Ford Mustang - was excellent, just not what I expected and costing much more than promised. The woman at the counter for both pickup and drop off was very friendly.
Cons: My understanding of the offer we booked was that we would have whatever car they had the most of on hand, expecting a compact or similar. Instead we were offered a 12 passenger van as the only option for the price promised. This does not seem like a reasonable option for a couple on a brief visit to upstate New York. It also would have been ridiculous for us to drive in a funeral processional in a 12-passenger van, but that's neither here nor there.
As an alternative, we were suggested a Ford Mustang at double the rate we had booked. We ended up agreeing on a Ford Focus, at a cost of $100 more than our estimated total. The friendly Thrifty representative offered us the Mustang at the same price, which we accepted.
The experience overall was mediocre. Had we known that only a van would have been made available to us for the agreed upon price, we would have made separate arrangements.
Pros: Staff member was very pleasant and helpful. Car was clean.
29 Apr 2016
Pros: No issues. Flawless transaction
Cons: No issues
9 Aug 2016
Pros: Great customer service at the airport.
28 Sep 2016
Cons: Didn't have the vehicle I reserved. I reserved a 15 passenger van, but when I went to pick up, they were only going to give me a 10 passenger. Didn't give me a discount for the upgrade, which I thought my reserved price should have been honored. Ended up paying over $100.00 more than I expected.
8 Nov 2016
Cons: The amount was not chartered right! The car wasn't clean.
6 Mar 2017
Bad customer service
Pros: Carvwas good, pick up is easy
Cons: Franchise fee was added. The mobile oil was not changed. There was no water in wipers. Insurance rate was high. Extremely poor service. Difficult to locate car in the garage because no sign was posted. Over all, the service was poor, not comfortable in taking car on rent
26 Mar 2017
Cons: They tried to stick me with an 11-seater van, and had to pay extra to get a more reasonable economy car/sedan. This was not transparent to me when I made the reservation.
3 Apr 2017
Watch out for unwanted "Trip saver": 4.99/day extra
Pros: Staff were polite (but lied)
Cons: When I queried the $20 increased charge over the quoted price at the counter I was told it was the "franchise fee". When I had time to look more closely I saw that "Tripsaver @$4.99" per day had been added without asking me if I wanted it (I didn't, I have AAA)
I called the franchise and the lie was repeated - evectivly blaming KAYAK for not quoting the right price (in fact KAYAK's quote was accurate)
7 Apr 2017
Pros: pick up and drop off right at the airport
Cons: waiting in line to drop off car. Car did not have a gas cap and no one told me when I picked it up so I wanted to report when I dropped it off so as not to get charged for it. I had to wait in line and when I got to the counter the girl said very matter of tact, "oh those cars don't have a gas cap".
11 May 2017
Cons: My key broke with normal use in the ignition over 4 days and I was charged $300 for it!!! I will be disputing this.
Pros: Best option to get from the Syracuse Airport to Ithaca when you don't have a ride. It is so much for convenient and affordable than the car service and limited bus schedule.
27 Dec 2015
Deliberately hidden large fees, and fuel consumpti
Cons: - They over-estimated fuel consumption and billed me excessively, or did not give a clear estimation method.
- Airport tax ($40) was labeled deliberately obscurely and not included in initial offer totals.
- Agressive upselling to higher models was tasteless and crass.
19 Apr 2016
Pros: The vehicle is nice and comfortable. Other than the comments below it was a good experience.
Cons: The windows looked like they were cleaned with an old rag. The night we picked it up it was rainy and we couldn't see very well. stopped at a restaurant and used water and paper towels to make it where we were gping.
31 Dec 2016
Pros: I really appreciate that the staff in Syracuse stayed late to wait for our delayed flight. Super service!!!
6 Feb 2017
Cons: After I filled tank they still tried to charge me and when I picked the vehicle up it wasn't filled
4 Mar 2017
Worst rental ever
Pros: This car smelled bad and drove worse. It made more noise than the bed in a hotel that rents by the hour. Terrible
12 Apr 2017
Pros: The Pick/up was delightful and the help we got via phone and than in person was magnificent.
Cons: Person who took the keys and handled the drop off was at best rude but more important incompetent and in every aspect the opposite of the service received at pick-up.
2 May 2017
Syracuse was fine, DCA was awful
Pros: Dropping off in Syracuse was fine. Picking up at DCA, I encountered the worst service I've ever dealt with.
Cons: Dropping off in Syracuse was fine. Picking up at DCA, I encountered the worst service I've ever dealt with.
1 Oct 2017
Pros: Easy pick up and drop off
Cons: Bugs not completely cleaned from windshield and candy (3 M and Ms) on floor along side the passenger seat.
Cons: There was noone at the desk when I arrived, and noone answered the phone when I called, so I rented from Avis instead.
19 Sep 2016
Cons: Nobody at the Payless counter. Avis staff said nobody had even come in that day. Avis saved the day and matched my rate
9 Oct 2016
Quick, Easy, Good Value
Pros: Quick, easy rental process in Syracuse while other counters had lines.
Cons: Car was good but a little more worn than most but did fine.
30 Jan 2017
No staff at counter
Cons: Payless apparently has staffing problems at this site. There was no one on duty at 4 PM. Fortunately, someone from the adjacent Avis counter was able to rent me the car. Otherwise it was fine but it's not OK to have no staff on duty.
3 Feb 2017
Good all round
Pros: Everything worked out for us.
5 Mar 2017
Friendly People, Great Value
Pros: Very friendly staff, clean car, great value.
13 Jul 2017
Cons: Nobody was present at the Payless desk when I arrived at the check in counter and no one ever showed up. The sales rep from Budget checked me in . I almost missed a funeral
19 Sep 2017
Dirty car and smelled like stale smoke
Pros: Pick up and delivery was easy
Cons: INitially the clerk tried to charge an extra 20$ and then when questioned, he made the adjustment to the original quote. INitially I thought the car smelled like stale smoke, but out the window down and it wasn't bad. The next day, when I drove further it smelled so bad it was nauseating, but I didn't have time to return the car. When night came, I realized the inside of the windshield was filthy and smeared causing considerable headlight glare. There was also a map from the previous renter and a bag of trash in the trunk. When I reported this politely to the clerk, she put a note in my reservation. I don't think she really cared. I will not use this company again.
25 Sep 2017
Cons: There was no one at the rental counter when i went to pick the car up. Luckily the people from Avis were willing to help me.
Cons: I got no help from u to correct the problem poor service
21 Dec 2016
Hoping for a better experience next time
Pros: The price was much more affordable than Hertz's car rental for a driver under 21 years of age, although a little excessive.
Cons: The car was parked very close to a car on the left, which made it very difficult for me to get into the car initially.
The car was not clean when I first entered it. The steering wheel was oily and there were crumbs from food on the floor and under the emergency brake.
The windshield wipers had some sort of sticky residue under the rubber, not allowing me to properly wipe my windshields. Visibility was low during my road trip, making driving somewhat dangerous.
4 Jan 2017
Pros: no hassle
19 Apr 2017
Pros: Good car Good gas mileage
Cons: Drop off was terrible. Persons in garage were pushy and grabbed my keys and locked the car as soon as I arrived. Asked them THREE TIMES NOT TO LOCK THE Car UNTIL I GOT MY TGHINGS OUT!!! But they did anyway and said they did not. They had the keys so it was not me who locked it. Seemed like they just wanted to grab the car and not give me time to exit Just a bums rush!!
25 Apr 2017
Overall good job
Pros: Upgrade my car to SUV
Cons: Price of suv
16 May 2017
Cons: The car smelled of smoke and had stains on the seats.
Pros: Truck we rented was very comfortable. We felt safe driving in very poor weather conditions.
18 Mar 2017
Pros: Allowed me to book a rental a downtown instead of airport - the enterprise folks then stiffed me for 100+ car since they pretended that there was no reservation.
23 Aug 2016
Pros: Car was great. Drove well. Was clean
Cons: Pick-up in Syracuse was long. I had the advantage of the line getting shorter when a customer left to get a car elsewhere
No one was available to check car in at Rochester.
Waited over 10 minutes. Ended up leaving keys on counter
31 Jan 2017
Pros: How easy it was to pick up and deliver.
Cons: Not knowing that if I brought it back early, the price reduced.
3 Apr 2017
Pros: Friendly staff, quick check in and out. Car was clean. Every person I encountered made sure I was satisfied.
13 Jun 2017
Cons: I reserved a compact car, but they could only offer me a pickup truck or a minivan. The minivan was nice and well equipped, but I would have preferred to have the vehicle I reserved instead.