Siem Reap Resorts

Staff and service - warm, friendly, and consistent, guests were treated as royalty. Facilities - elegant, beautiful, and wonderfully maintained. Value - more expensive than out on the street, but worth every penny extra because of the atmosphere in the hotel Atmosphere - beyond words. Felt like a luxury hotel everywhere we went. There is really nothing we didn't like about this hotel. Only thing that could be improved is the cooling in the gym, it did get very hot when exercising with intensity.

The facilities, the great rooms, the super bed, the pool, the breakfast and the attitude of the staff at reception. The noise of repair work around the pool started early morning and did not stop until nightfall. The roommaids need to get more training, ie; cleaning the room better, not leaving anything behind and understanding that TWO persons in a room need TWO shower caps. We had to ask for a second one several times. Also, the command of English of their staff is below international standards. Generally their prices for food and beverages are outrageously high. Better to eat downtown at Pub Street.

Great hotel with beautiful grounds. Very well located in city. Pool is amazing. Staff is very helpful and attentive. This is Could be a 5 star property, but it need a good cleaning. The bathtub in my room was heavily stained and discolored. The floor looked as though it could use a good scrubbing. The concierge service is terrible. I paid for a full day (8 hour tour) with a guide and driver. I was brought back to the hotel 3.5 hours later... When I told them that they only provided me with a half day tour, they giggled. I would highly recommend using one of the many off property services. Or, just go out the gate and get a tuk-tuk (5 bucks to Angkor Wat) and hire one of the many tour guides standing in front of the entrance (7 dollars for a full walking tour). The final price you pay shoul be about 1/3rd of what the guide asks for.